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Palais Aldea Zama Tulum by Casago

3.0 star property

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Photo gallery for Palais Aldea Zama Tulum by Casago

Exterior
Exterior
Reception
A pool area with a wooden deck and a metal railing.
Deluxe Studio | In-room safe, free WiFi, bed sheets

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Esq Av. Coba, Tulum, QROO, 77760
  • Place, Jaguar Park
    ‪3 min walk‬
  • Place, Hunab Lifestyle Center
    ‪3 min walk‬
  • Place, Tulum National Park
    ‪5 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪65 min drive‬

Room options

View all photos for Comfort Studio

Comfort Studio | In-room safe, free WiFi, bed sheets

Comfort Studio

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Apartment, Garden View

Family Apartment, Garden View | In-room safe, free WiFi, bed sheets

Family Apartment, Garden View

  • 763 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds and 2 Twin Beds

View all photos for Superior Apartment, Multiple Beds

Superior Apartment, Multiple Beds | In-room safe, free WiFi, bed sheets

Superior Apartment, Multiple Beds

  • 1087 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

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May 9 - May 10
Total with taxes and fees
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About the neighborhood

Tulum

Located in Zama, this apartment is within a few miles (5 km) of popular sights such as Tulum Mayan Ruins and Tulum Beach. This 3-star apartment building has 3 guestrooms and offers an outdoor pool, a 24-hour gym, and free in-room WiFi.
View more Apartments in TulumOpens in a new window

What's nearby

  • Jaguar Park - 3 min walk - 0.2 miles
  • Hunab Lifestyle Center - 3 min walk - 0.2 miles
  • Dos Aguas Park - 19 min walk - 1.0 mile
  • Hospital de Tulum - 4 min drive - 1.3 miles
  • Tulum National Park - 5 min drive - 2.0 miles

Getting around

  • Tulum Intl. Airport (TQO) - 46 min drive

Restaurants

  • ‪Coco Cafe - ‬12 min walk
  • ‪Jasmine - ‬12 min walk
  • ‪Panza Tulum - ‬9 min walk
  • ‪Olio - ‬17 min walk
  • ‪El Capitán - ‬10 min walk

About this property

Palais Aldea Zama Tulum by Casago

Guests of this apartment have access to an outdoor pool, a 24-hour gym, and a rooftop terrace. Free parking is included with your stay. Front-desk staff can help with concierge services, and provide local restaurant recommendations. Additional amenities include free WiFi in public areas and a communal living room.
The apartment is air-conditioned and features a kitchen and a balcony. Guests can expect to find free WiFi and a 40-inch flat-screen TV with digital channels. Other standard amenities include a coffee maker, a safe, and a dining table.
Recreational amenities at the apartment include an outdoor pool and a 24-hour fitness center.

Similar properties

Exterior
Naala Tulum
Zama
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 706 reviews
$50 nightly
The price is $64
May 6 - May 7
Total with taxes and fees
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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Kitchen

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Microwave
  • Stovetop

Dining

  • Dining table

Bedrooms

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Communal living room
  • Dining table

Entertainment

  • 40-inch flat-screen TV with digital channels

Outdoor areas

  • Balcony
  • Rooftop terrace

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • Concierge services
  • Limited-hour front desk
  • Safe

Location highlights

  • In a village
  • In an entertainment district
  • In the city center

Things to do

  • 24-hour gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 3 units

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

  • A damage deposit of USD 100 will be collected before check-in.

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Palais Aldea Zama Tulum by Casago Tulum
Palais Aldea Zama Tulum by Casago Apartment
Palais Aldea Zama Tulum by Casago Apartment Tulum

Frequently asked questions

Is free cancellation available at this apartment?

This apartment provides free cancellation on select room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at Palais Aldea Zama Tulum by Casago?

As of May 5, 2026, prices found for a 1-night stay for 2 adults at Palais Aldea Zama Tulum by Casago on May 10, 2026 start from $67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around this apartment?

This apartment is situated in Zama within a 10-minute walk of Jaguar Park and Hunab Lifestyle Center. You'll also find Tulum Mayan Ruins and Tulum Beach within a short drive.

Is parking available on site at Palais Aldea Zama Tulum by Casago?

Yes, uncovered self parking is offered for free at the apartment.

Is this apartment associated with a casino?

No, this apartment is not connected to a casino.

Is there an indoor pool at this apartment?

No, this apartment doesn't have an indoor pool; however, there is an outdoor pool.

Is Palais Aldea Zama Tulum by Casago a good place to stay for couples?

Couples staying at this apartment will appreciate amenities like a kitchen as well as an outdoor pool and a 24-hour gym.

Does Palais Aldea Zama Tulum by Casago have a hot tub?

No, this apartment doesn't have a spa tub.

Does this apartment provide breakfast?

No, this apartment doesn't offer breakfast.

Does this apartment allow pets to stay free of charge?

No, pets aren't allowed at this apartment.

Does Palais Aldea Zama Tulum by Casago have connecting rooms available?

No, there aren't connecting guestrooms at this apartment.

How far is the airport from this apartment?

The closest major airport to this apartment is Tulum Intl. Airport (TQO), which is 26.8 mi away (46 minutes by car).

Are there rooms with balconies that I can book at Palais Aldea Zama Tulum by Casago?

Yes, every apartment at Palais Aldea Zama Tulum by Casago comes with a balcony and some offer garden and city views.

Palais Aldea Zama Tulum by Casago Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 3 out of 7 reviews
Rating 8 - Good. 2 out of 7 reviews
Rating 6 - Okay. 0 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 2 out of 7 reviews

8.0/10

Cleanliness

7.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Heather

Liked: Cleanliness, amenities
Courteous staff, clean amenities and room. Close to everything.
Stayed 2 nights in Feb 2026

10/10 Excellent

randy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
it's actually is a condominium unit or timeshare. The registration process was a little complicated but the property itself is beautiful. The roof top pool was a nice treat. There's construction going on next-door but it's not very intrusive. Be wary of the route that Google Maps gives you to get to the Hotel. One goes through some questionable neighborhoods with dirt streets, the other is very direct.
Stayed 1 night in Jan 2026

2/10 Terrible

Javier

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel is still being built as well as area so still has few years until completion. Room was nice but awful sulfur sewage smell coming from bathroom which made it unbearable to be in the room. Much better options in the area at same exact price if not better.
Stayed 1 night in Jan 2026

2/10 Terrible

Angel

Traveled with partner
Disliked: Cleanliness
Quiero compartir mi experiencia para que futuros huéspedes tomen precauciones. Durante nuestra estancia todo transcurrió con normalidad, sin embargo, después del check-out nos están intentando responsabilizar por daños en unas sillas, sin contar con evidencia clara que demuestre que dichos daños ocurrieron durante nuestra estancia. Es importante mencionar que no se nos mostró evidencia con fecha y hora previa a nuestra entrada que confirme que las instalaciones se encontraban en perfecto estado. Esto deja abierta la posibilidad de que esos detalles ya existieran o hayan sido ocasionados por huéspedes anteriores. Recomendación para quienes se hospeden aquí: tomen fotos y videos de todo al momento de ingresar (muebles, blancos, áreas comunes, etc.), ya que esto puede evitar situaciones incómodas o cargos injustificados posteriormente. Esperamos que la administración maneje este tipo de situaciones con mayor claridad y transparencia para evitar afectar la experiencia de futuros clientes.
Stayed 3 nights in Mar 2026

10/10 Excellent

Angel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Habitaciones muy equipadas
Stayed 4 nights in Feb 2026

10/10 Excellent

othmane

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good and easy going !
Stayed 2 nights in Jan 2026

8/10 Good

Jose

El edificio y el departamento están bastante bien, si bien el ascensor no funcionaba el resto estaba en buenas condiciones. El principal problema es que la calle está rota por y hay construcciones alrededor de la propiedad, el camino es de tierra y piedras y hay basura.
Stayed 3 nights in Apr 2025