The staff was cold and rude. Our room had a huge part of the ceiling above the tub hanging down from leak damage coming from the floor above us. Carpets were stained and everything was so old and worn out.
Room 105 - The toilet tank was constantly refilling during the night, the room was very noisy with street traffic. This item is partially my fault for not picking a room further away from Grant). The bathroom plastic looked visually dirty (like an owner gave his dog a bath and the dog shook off the water and mud and it got all over the walls of the shower and vanity/sink). I will never stay in this particular property again.
Staff was super friendly and willing to help. WiFi was super slow and booted you off every 24 hours making you re-register - frustrating. Bed was uncomfortable. Housekeeping only comes one per week. I stayed there 2.5 weeks (2 cleaning visits), when I checked in there was one roll of toilet paper, they did not replace the TP in either cleaning visit. I had to do the walk of shame to the hotel counter and ask for more. Staff was friendly and said "oh yes, here you go" but talk about an unnecessary inconvenience. Hotel lists free breakfast. False advertising. They offer free coffee and granola bars in the lobby. Not a real blast. Room did have a full kitchenette which was nice. On first entrance to my room an employee asked how things were with the room, I told her the A/C made an annoying squeak noise and within 20 minutes the entire A/C unit was replaced - that was impressive.
I stayed at this property for 3 days and my room was not cleaned or service at all. My trash began to overflow and I ran out of shampoo and soap in the shower. This was a disappointing stay.
Had everything I needed for my stay. Staff was very helpful.
The toliet seat in the bathroom didn't work. $100 per night and I have a toliet seat hitting me in the knees when I piss? For real? Also, why does anybody build a hotel in Arizona without a pool?
Loved that there was a kitchen and coffee, and other items were available. Also liked the proximity to CVS and Ihop, and a couple of blocks to whole foods. Hayed that dog policy was $20 per dog per night and that the carpet was filrhy.
Our room had bed bugs. Although it's no one's direct fault, I think that more thorough checks of the beds need to occur after EVERY check out. Bed bugs is something that could potentially ruin everything that someone owns. This is a potential lawsuit waiting to happen.
Staff was great. Hotel and area are sketchy. While we were checking in a guest walked out of the hotel because a domestic violence situation was going on in the room next to his. Police were called. People yelling in the parking lot throughout the night. Room was nice and clean.
The room was very clean. The bed was comfortable. The staff was super friendly and accommodating. If you are looking to save money on a hotel, this is a decent place to stay.
Business trip....met basic need for overnight accommodation.
Checked in hours late because there wasn't enough cleaning staff to have the room ready at check-in time even though I had paid a month in advance for the entire stay
AC was so noisy, hard to sleep. Uncomfortable beds, bedding was old, poor quality, did not feel safe here.
They put us in the middle of a group of halfway home residents, one of which sang Roberta Flack songs all night long. We had to ask hotel staff four times to talk with her until someone actually did anything about it. One of the front desk clerks we spoke with threatened to kick her out, which is pretty cruel seeing as no one had even talked with her at that point. We ended up leaving a day early.
Not bad...ok for age and location. Not super clean but ok , could be more updated.
Great spot to hang for a while if you get it on low season because the walls are thin and I can hear the neighbors talking and using the toilet. Clean room, nice amount of space in the room. Love having a kitchen but you have to get all the kitchen supplies (pan, plates, cups silverware etc) from the office upon request. No daily maid service- only once a week. You have to exchange your towels at the office. No continental breakfast- which is not what the website shows. No cream for coffee, I hate the powder stuff Good safe location. Comfy bed. Id stay again.
No hangers in the wardrobe, TV remote did not work. No plates, forks and etc. as it supposed to be at such hotel room.
Tucson Botanical Gardens is within 2 miles (3 km) of Extended Stay America Suites Tucson Grant Road while other popular attractions such as Park Place Mall are within 3 miles (5 km). The 120 rooms at this hotel include kitchens and refrigerators and guests can enjoy free breakfast.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
The 120 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, ironing boards, and desks. Housekeeping is available on request.
Extended Stay America Suites Tucson Grant Road features free WiFi in public areas, coffee in a common area, and laundry facilities. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
The staff was cold and rude. Our room had a huge part of the ceiling above the tub hanging down from leak damage coming from the floor above us. Carpets were stained and everything was so old and worn out.
Thank you for your fabulous rating and for letting us know your stay at Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Room 105 - The toilet tank was constantly refilling during the night, the room was very noisy with street traffic. This item is partially my fault for not picking a room further away from Grant). The bathroom plastic looked visually dirty (like an owner gave his dog a bath and the dog shook off the water and mud and it got all over the walls of the shower and vanity/sink). I will never stay in this particular property again.
Jean, thank you for being our guest. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Staff was super friendly and willing to help. WiFi was super slow and booted you off every 24 hours making you re-register - frustrating. Bed was uncomfortable. Housekeeping only comes one per week. I stayed there 2.5 weeks (2 cleaning visits), when I checked in there was one roll of toilet paper, they did not replace the TP in either cleaning visit. I had to do the walk of shame to the hotel counter and ask for more. Staff was friendly and said "oh yes, here you go" but talk about an unnecessary inconvenience. Hotel lists free breakfast. False advertising. They offer free coffee and granola bars in the lobby. Not a real blast. Room did have a full kitchenette which was nice. On first entrance to my room an employee asked how things were with the room, I told her the A/C made an annoying squeak noise and within 20 minutes the entire A/C unit was replaced - that was impressive.
Thank you for choosing our hotel. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee, and we regret you were disappointed with our housekeeping policy. It is also disappointing to know you were unhappy with our grab-and-go breakfast. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. On a positive note, we are glad to know our staff was attentive to your needs. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I stayed at this property for 3 days and my room was not cleaned or service at all. My trash began to overflow and I ran out of shampoo and soap in the shower. This was a disappointing stay.
We apologize as we didn’t explain our housekeeping policy to you upon arrival. Kindly note our housekeeping is done every week to respect the privacy of our guests and offer them minimal intrusion. Our guests often bring their items like hair-dryers, toiletries, and other items, but these are also available upon request at the front desk. Your feedback will help us communicate such vital information effectively going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Had everything I needed for my stay. Staff was very helpful.
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
The toliet seat in the bathroom didn't work. $100 per night and I have a toliet seat hitting me in the knees when I piss? For real? Also, why does anybody build a hotel in Arizona without a pool?
Thank you for sharing your feedback online. Although you had an overall pleasant stay, we apologize for the maintenance issue in your room. Your feedback regarding the toilet seat has been discussed with the appropriate team for review and action. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Loved that there was a kitchen and coffee, and other items were available. Also liked the proximity to CVS and Ihop, and a couple of blocks to whole foods. Hayed that dog policy was $20 per dog per night and that the carpet was filrhy.
Thank you for your feedback. We are pleased to know you liked our kitchen facility and that you enjoyed our hotel location. However, we are sorry we missed meeting some of your expectations. We have asked our housekeeping staff to be more diligent in their efforts so that our future guests never encounter a similar issue. Thank you again, and we hope to welcome you back soon so that we can make it up to you. Sincerely, Hotel Management
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management