Casuarina Resort & Spa4.0 out of 5.0
Recent guest reviews
Stayed at this hotel for just a week and I feel this was more than enough time to spend at this establishment. It is definitely a 3* resort for a reason, but first here are the pros of this place- Pros: - Good well made Indian food but was sadly only ever present at dinner - coconut ice cream was really nice- you can taste the shredded coconut inside, unfortunately it was only available at lunch time - staff were happy to replenish the ice cream when asked and gave us bowls too. Staff were also happy to give some of the buffet food even if it was past the designated sitting for the meal, e.g if you were late to breakfast they'd be able to scout some sausages for you. - staff consistently ask you if there's anything else they can do for you- it genuinely feels like they're trying their best to improve your experience here. Unfortunately I feel out of politeness a lot of guests simply agree that everything is fine which is why the hotel doesn't really improve. - Kiran, had always cleaned our rooms to a very high standard - The rooms were big, spacious and airy with very good air con - Veejay gave us a really good price for the tour of the waterfalls, private island and lunch tour including all transfers. Although he did make out the lunch to be really nice- it was not the best. It consisted of garlic bread (which after one batch of it it looked like they ran out of butter and garlic), coleslaw but not with any flavour, dry bbq chicken and a really bony fish. As well as all drinks included- but they weren't cold drinks, the alcohol provided was local too so once again, very strong. Dessert on this excursion consisted of bbq'd bananas with sugar and coconut. The setting was beautiful however as was seeing the waterfalls and the private island we visited had crystal clear water and white sandy beaches. - We also made use of the facilities the canoeing was really fun as well as the pedalos which we could use as many times as you want. - One of the members of our family also did parasailing which she said was a great experience with fantastic views (and at a very good price.) - They did have quite alright entertainment where they had some traditional dancers, although it was only good if you had a seat- there was also no warning about it even happening, we just happened to be at the bar when it all happened. There was also the band on some nights playing some famous songs who were O K. - On the first night with the managers inviting us to the presentation there was also a lottery of prizes depending on your room number, which we happened to win a free bike ride for 2 (which we didn't use however) but we felt like it was good that they did that. However it was only because many people left the presentation that we won it on the 3rd time. - They had 2 different pools, one was pretty shallow (the one by reception) and the other was much deeper with a jacuzzi. Cons: - self-service bar for all inclusive guests, it included all basic soft drinks e.g coke, diet coke, sprite, fanta etc although the fanta wasn't the colour we have in the UK it was a bright fake orange. It also included cappuccinos from a machine, coffee and hot water. Tea, Hot Chocolate, 2 types of local beer. It also included various local alcohol which was incredibly strong as well as 2 juice mixers which were incredibly sweet. The tea was also not like tea in the UK, was ridiculously weak and the taste would be drowned out by the milk- i'd advise to bring your own tea bags if i'm quite honest. - Snack times here weren't the best, when pakoras were served they were extremely oily and chewy- not crispy how they should be. They constantly served this sort of pound cake with a pink swirl through it, which was also dessert at dinner time sometimes. The pancakes made the sides were either jam or honey- no maple syrup which made no sense whatsoever, but also they were rubbery and were very floury tasting. There were also semolina type desserts which would have been from the night before at dinner which were extremely gloopy and heavy, as well as dried out chocolate cake from the night before which didn't really taste like cocoa (maybe its how they process cocoa and chocolate here which is why it falls down on taste?) I wouldn't bother waiting around for snack time. - Staff were a bit hit and miss, for example there was a moody porter to the room who looked extremely grumpy once he found out we didn't have any money to tip them - Bar manager constantly advertised an indian chef coming and how the food is really nice, it was £16 per person- however he knew we were all inclusive it made no sense for us to pay more money. Pulled a face when we said we would consult the rest of our family, then left without a word which seemed incredibly rude. Following this, we had asked the chef from the all inclusive buffet what the difference between this indian chefs dinner is and the all inclusive one-and they simply said they had cheese- that was the only difference! - The games room and gym had no air con - The games room consisted of a Foosball table, air hockey and some old arcade machines which you had to pay for. As well as table tennis which had a broken net, to get the bat and balls you have to ask reception. - Hot Chocolate here hardly tasted like chocolate (once again not sure if its just how cocoa and chocolate is processed in Mauritius) but also was inconsistent. The first day I got here the colour was pink and didn't even look like chocolate and tasted sour. Other times the colour would be light, maybe like a really milky coffee colour and other times it would look like a normal hot chocolate colour- but would once again fall down on taste- it simply tasted like sweet milk. - At the all inclusive table, you would have to keep an eye out on the cups as some of the time they were unclean - No iron in the room - We had to ask 3x for them to unlock the mini fridge - On our first day we were invited to a mini presentation all about the hotel- but really it seemed like a money making scheme, advertising the facilities and paid for activities. In addition at this event the workers didn't seem to have a great grasp of english- asked if a starter was vegetarian and they repeated it was fish several times- however it was actually ham, and quite clearly ham too. The cocktails whilst impressive looking were cheap tasting and super strong. The presentation itself was also very unorganised with staff nudging each other in front of the powerpoint and laughing- it was pretty unprofessional. - Manager constantly bugged us about the Indian chef coming from Dehli, and that we should book a table at extra charge, at one point he even invited the chef to our table which made dinner extremely awkward for everyone present. - Very limited options at breakfast. The cereal was eaten by the birds (surely staff would have noticed this and put covers over the cereal?) There was an egg station, 2 types of pastries each day (either raisin danish or pain au chocolat) with croissants (which weren't very buttery, quite dry and sometimes burnt.) Along with this it would come with a side of some sort either potatoes or noodles, with sausages. There was also potted yogurt, various fruits by the cereal. You only got baked beans on certain days. The juice was not fresh juice but like squash. If you wanted any extras like bacon you'd have to pay extra on the separate menu. There were various bread as well for toast but the toasting machine was extremely ineffective and would have to go around the cycle at least 3x to be lightly toasted. Breakfast simply got boring by the 2nd day. - The egg station was also very limited, the options you could add to your omelette were diced onions, cheese and ham. No mushroom or chilli options or even tomatoes. We also asked for a soft boiled egg, now a little bit of runny egg white is expected- however when peeling my 'soft boiled egg' it tipped to the side on accident and raw egg white poured out- luckily I noticed. This also happened with some of my sunny side up eggs, where the egg white around the yolk was literally raw and could not be eaten- it seemed out of those manning the egg station the lady was better than the man. - Lunch I actually dreaded on this holiday, the options were ridiculously limited there would be 2 main meats one on the grill and the other in a sort of sauce and 2 types of carbs and then dessert. Most of the time the carb was potatoes from the morning, but it could also be noodles. There would also be salad, however I wouldn't have any as there seemed to be a lack of covering over them so it was easily accessible for flies. The dessert was the best bit of lunch times as they would be half decent and the ice cream (at least the chocolate and coconut would be nice.) We couldn't decipher what flavour the pink one was (either rose or bubblegum?) and the green one was actually a really artificially tasting almond flavour. The meats would also be made on the hot plate but would be over cooked a lot of the time and so very dry. The ice cream cones were also very yellow in colour and artificial tasting too. - Worryingly sometimes it seemed like the freezer wasn't on at lunch time as the ice-cream would be half melted. - In the mini bar (which was included with all inclusive) you got a bottle of sprite, fanta and water, they also for some odd reason put your tea and sugar in the fridge alongside this. The tea that they provide however is Vanilla tea, and it doesn't come with milk but a powdered creamer. You had to ask at reception to use the tea bags that they use in their all inclusive vats at the bar. - The beach belonging to the hotel was a pretty small strip, there were barriers so there was a small area to swim in, the loungers would be taken up very quickly and a lot of the time covered in bugs, the beach also seemed to be a hot spot for insects as we kept on getting bitten when we were here. The water was not exactly clear (which I know isn't the hotels fault) and was quite rough at the time we were here, as well as cold- usually by lunch time the sea would be pretty warm- it wasn't. There were also a bunch of rocks that did ruin nice beach photos. The sand wasn't the softest and the beach wasn't cleaned too frequently- which you can compare to the hotel beside this one (which is in partnership with Casuarina) but had clearer sand than this side. In addition you cannot use the neighbouring hotels sun loungers and would be told off as soon as you so much as sit on them for a second to tie your shoelace or something. - Another con of the beach is that every time we went there we were hassled- when are you going on a tour? when are you gonna book something with us? Every day without fail, and once you express a little bit of interest the books of what you can do come out and they explain and price everything and I felt like I could not relax here. - The rotis were doughy at dinner (although we're not sure how they make rotis in Mauritius in their traditional way, if its different to the UK) - The pool was always freezing cold and after an hour it would be too cold and you'd have to come out to warm yourself up again before you went in. - There never seemed to be enough sun loungers - The glass bottom boat tour despite being free was not what we expected. There was a lot of bleached coral and very little fish, which simply reminded you about climate change and our dying world. - Shampoo and conditioner was not provided and the dispenser inside was actually quite dirty. The soap provided was also very rough and didn't make you feel clean. Overall I would definitely not stay here again.
We were pleasantly surprised by the service for this value. The little villas are very beautiful and spacious. We stayed on the all-inclusive package. As a vegetarian, I was disappointed to find only boiled potatoes, grilled aubergine and safran rice(I don't eat fried rice/safran rice) for lunch on the last day. However, within 10minutes-the restaurant was teeming with tourists for lunch at that time, they had arranged another sumptuous vegetarian meal complete with tasty hot chickpea soup, fresh vegetable curries and white rice that satisfied a picky eater like me. The portions were enough that I shared among my 4 friends at the table and still food was left. The sea activities were also fun 😄
Booked paradise for a second honeymoon. Smaller hotel, fully inclusive just what the doctor ordered, small reception area where the staff were fabulous as they knew my wife and I were very tired after a long journey, got us checked in very quickly and the porter had our luggage in our room before we had finished checking in !. Had a superior room to the front of the Hotel, room large, as was the queen size bed, good bathroom and a terrace overlooking the beach. Wifi free within the room, the mini bar was stocked daily with non alcoholic drinks. Complex a little hard to navigate when you get there, found the bar and the two pools in double quick time. The food was always excellent if you ate local food, at the time we stayed, there were a lot of people from India in the Hotel, every night two or three curries were on offer. For over a week I ate vegetarian every evening. Cant say the European food was brilliant as I mainly stuck with local fare. One down point though, after most of the Indian left, the curries ceased, we and others complained as we wanted more. The choice then for cooked food was limited but the different salads and the local fish were excellent. Finally, the staff and everyone we met were very friendly all over the Island, its the best destination I have been to.
So my Mom's dream is to go to Mauritius. What Mom wants, Mom gets...especially for her 70th! So on arrival, the reception staff are rude, unfriendly and very unhelpful! I was disappointed that we had picked the dud of hotels in Mauritius! Thank goodness the rest of the staff believe in good service and making your stay very comfortable. Mournick was amazing and had our room spic and span every day and made sure that our stay was comfortable. It is a three star hotel, so expect only the basics. Make sure you take your own shampoo and conditioner as these are not provided. The minibar leaves much to desired and I honestly suggest you take your own alcohol. Even if you take the all inclusive option...I warn you...the wine is positively the worst I have ever tasted in my life! No amount of soda water or ice could make it taste better. The spirits are watered down and everything is self service...so do not expect beautiful cocktails beside the pool...unless you are willing to pay...a LOT! Even the supermarkets in Mauritius are expensive. The buffet meals are really fantastic! The service and the staff are even better! Steeve McQueen, Bala Bala, Dev (the magic coffee man), Sunni, Shamiela (best omlette in the world with the greatest personality), the roti ladies (churning out 300-400 roti's a night with a smile) all deserve a special mention! The F&B department is superbly run and I wish they could teach the reception staff how to smile! The basics of the meals remain the same, which is great, but there is a variety of different things every day. Each evening is themed and it is great to be able to sample all the different fare! So you won't get bored. Special mention of the gardening staff...they keep the gardens immaculate and so very friendly! The guys down at the beach are great! The guy who puts out the chairs will go to extra lengths to make sure all is pristine in the morning for your arrival. A note...as I have noticed other reviews mentioning to take shoes because of the coral...yes there is coral and it hurts to walk on it...swim to the left of the rock and you surprisingly fine soft sand beneath your feet! And just around the corner in front of the Troux aux Biches hotel, you will find even smoother sand beneath your feet...so take a walk and explore!! Take the kayak's out for a spin, try your hand at SUPing, pedal boats are fun and the guys are very willing to fetch you if the wind decides to take you out to sea! The glass bottom boat is a must, and goggles and snorkels are provided for you to experience the beauty of tropical fish! Take some baguette from breakfast to feed the fish and feel the magic of a school around you! All in all, besides the reception staff, a great hotel, if you only require the basics. If you HAVE to have wifi...good luck or make sure you book a Deluxe room. The wifi in the reception area is shocking. We were on the beach every day and took full advantage of the great winter weather. Take your own coffee and wine if you are coffee and wine snob like me!
I stayed at the hotel for 6 nights, we were 4 women having two rooms. The good bit is that the hotel looks fabulous, has two pools and the rooms were fine. In the bathroom there is a soap and one fixed dispenser which is both shampoo and bath gel. Staff The staff is indifferent, or rude, though not all. They don't seem to be trained in the basics of hospitality like greeting a customer, making an eye contact or remaining polite. I could still live with it, as I I hardly need to interact with the staff. While I was taking out my luggage on the last day, the attendant was barking at me! That when I had not even opened my mouth in front of him! And the check-out time is 11 am. They hold your luggage though, free of charge. There is a wash facility for the guests who have checked out which is thoughtful. Food We were booked on half board basis which meant I took breakfast and dinner in the hotel for 6 nights. And the food is well, indifferent. On all 6 occasions, they had just one drink orange juice in breakfast. Almost all the time the fruit spread has watermelon, papaya and pineapple, occasionally grapefruit. Yes there was Banana everyday. On a tropical island one surprise in 6 days, like passion fruit, would have been nice. They have an Indian Chef and yet the Indian dinner spread was bland, everyday they had same papad. Paneer is from milk power I guess, it is hard and as well as bland. They give you pizza vouchers and yet they put eggplant in pizza. We didn't even avail the free pizza for the second room. We ate out on the last day. If the restaurant manager saw you at breakfast, he would avoid eye contact forget about asking how are you! That when I was having breakfast alone and there were hardly 10 guests in the entire restaurant. Also when you are booking with your local operator beware there are different packages, and for the base one, even the tea in the room from the sachets is chargeable. The property has great looks, they have water sport right across the road and it is free to the hotel guests. But the beach is across the road which is a minor issue. The place will do wonders if they improve the food and service! Till then, I will avoid them. However, I would say carefully examine your options as the staff seems to be untrained and food is truly indifferent.
We had booked 2 two bedroom cottages with an all inclusive package. The cottages were comfortable and the resort itself was beautiful. With 2 swimming pools and plenty of complimentary activities like paddle boat, kayak and glass bottom boat, the kids never got bored. We never missed Indian food as the restaurant had a lovely Indian and Continental spread with a live roti counter. The two Indian chefs were very friendly and chatted with us everyday. All the staff were courteous and well trained, especially the ones at the poolside bar. The beach is just across the road. We even tried out the public bus one day to Grand Baie which is about 20 minutes from the resort. Had the most wonderful vacation!
Paradise island thanks too the front desk team ayushi janvi aneksha leena pusp suri and also mr ashley sir and kevin who was amazing they did a lot for us . . Housekeeping people are too good and thanks again And amazing staff we had loved our stay
We been here with our family it's such a lovely place wiv lovely people especially front team ashley aneksha ayushi leena piyush janvi n reeya just superb the food really nice a big thnks to sunil chef and to housekeeping manager kevin thnks you all we miss you all
Excellent staff specially the front manager Ashley and the housekeeping manager Kevin are amazing . . No words from the front office team leeena aneksha ayushi pushp suri and reeya jaanvii ..chef Sunil is too good
paradise on earth...every1 so friendly...indian food too good Ashley Leena Aneksha Ayushi Janvi Piyush really helpful a big thanks to all of you specially front desk team.😍 and specially the chef sunil amazing chef . .kevin housekeeping manager always helpfull
- Walking distance to Trou aux Biches Beach
- Free WiFi in public areas
- Free parking
- Onsite dining
Within a short walk of Trou aux Biches Beach, Casuarina Resort & Spa is within 2 miles (3 km) of Mont Choisy Beach. This 108-room, 4-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 3 restaurants. Grand Bay Beach and Maheswarnath are also nearby.
Relish the international cuisine at Boucanier Restaurant, one of 3 onsite restaurants. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. Start your day off with continental breakfast, available for a fee.
All of Casuarina Resort & Spa's 108 air-conditioned rooms provide balconies, minibars, and coffee makers. Guests can expect to find 32-inch LCD TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include safes and desks.
Guests of Casuarina Resort & Spa have access to a full-service spa, 2 outdoor pools, and a fitness center. You can take advantage of free parking, along with an airport shuttle (available on request) for EUR 110 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a spa tub, outdoor tennis courts, and free WiFi in public areas.
Reviews from Trip Advisor
77% of guests recommend this hotelTotal of 1248 reviews