Mercure Townsville4.0 out of 5.0
Recent guest reviews
Restaurant and pool looks lovely. Great place to sit with a drink. I stayed in a standard room. It's quite dated. No easy access to charge phone next to the bed. TV signal is poor quality. When other tenants use the water/showers it's quite noisy. Dinner menu isn't very varied. Especially when you're there for more than a few nights. Most staff were lovely and I love that I could get a takeaway coffee every morning 😊
We loved this hotel. Lots of places to relax. The food is fabulous and the staff are very helpful. 24 check in. Rooms were comfy and very clean. Would highly recommend this hotel. Lovely views from the top balcony and walking tracks around the lake
From first night to last . Superb resort great staff and facilities. Food and Bar service to staff all great. Need car for cbd but taxi close. Eat here or short walk to restaurants or quick take away. Or even back to room. The choice is many. I found the whole place tops . Nothing to say but 5☆
I stayed at the Mercure for three nights, Friday, Saturday and Sunday. Room rate was reasonable and checkin staff were courteous and helpful. I was in Townsville to visit relatives and our dinner on Friday night was excellent. The resort is popular for weddings and there was one or more each of the three afternoons and evenings. As the pool area is adjacent to the restaurant and bar, privacy is limited and at some times other guests were required to relocate. It was also noisy until pretty late but they did seem to have a good time. The resort did reduce the room rate for the inconvenience which I did appreciate. My room's window was adjacent to a main walkway to other rooms so I kept the curtains closed - a pity given the great weather.
I stayed at the hotel for nearly 2 weeks. The first room I stayed in was close to the conference rooms. I was woken up every night several times a night by party-goers. 1am, 3am, 4am, 5am.. I eventually asked to be moved. The hotel staff moved me. The next room was better bar the chair being broken. As I was working long hours I ordered room service only to be fed food covered in fat 1hr and 15 minutes after I ordered. I found the service to be below average and the only person to be friendly to me was Jimmy. Bitterly disappointed and I will be requesting to stay elsewhere next time.
Mercure will be in top 10 of the hotels that I've ever stayed in. They have spacious rooms with fast internet and a great view! The breakfast options are vast, and good. The hotel facilities are as good as it gets. I would recommend this hotel to all.
A very nice atmosphere but needs some maintenance. Big drawback was having to walk through the restaurant with our belongings to get to our room and had to park so far away from our room. The pool and grounds were stunning and the breakfast was beautiful. The room was neat and tidy.
Work takes me to Townsville for a few days every 3 months, I have tried most of the hotels in town but for the past 2 or 3 years I have been staying at the Mercure. Why do I keep going back? I. The beds. When you are on the road a good night's sleep is a priority and I know that I will get it at the Mercure, their beds are so comfortable. 2. The shower. Nothing better than a long hot shower after a hard day's work, the Mercure offers plenty of water and plenty of pressure to wash off the dirt and soothe away the aches and pains. 3. The Restaurant/cafe. The coffee is always good, the beer is always cold. Breakfast is plentiful and on the odd occasion that I have had time for dinner, it has been excellent (although not the largest servings). Around the bar/pool area is also a great place for celebrity spotting. 4. Service. The staff, in the restaurant, at reception do an exceptional job. They are always pleasant, nothing is a trouble for them, they make you feel special, make you feel welcome, that's all anyone wants. 5. Extras. As a club member, I get some bonuses. Sometimes I get room upgrades, a complimentary bottle of water when I arrive or a complimentary drink at the bar. I get points for each stay that I can use as partial payment for accommodation or save up for a free night. For me the Mercure's selling point is consistent quality. Clean room, great bed, great shower, great service and great coffee.
This place has nice grounds, and the rooms are pretty nice for what your pay as well, but it was definately the little things that really annoyed me. The fact there was no way to plug your phone into charge, next to the bed. Even more annoying, there are points there they just intentionally stop you from getting to them. Also the tv was really poor quality, and when you're traveling alone for business not much else to do. The food at the restaurant looked nice, but at avg $35 for a main, I opted to eat at one of the many good choices within 2mins walk. Place is definitely clean and functional, it's really just dated when it comes to modern technology.
Stayed for a recent business trip. Comfortable clean rooms with pleasant surroundings and views over lake. Breakfast was buffet style with plenty of selection. Found the dinner menu and room service menu could be improved. Service was good with friendly staff, I would recommend.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool
Located within a mile (2 km) of Townsville Museum and Historical Society, Mercure Townsville is within 2 miles (3 km) of National Trust Heritage Centre. This 162-room, 4-star hotel welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. It's on a lake and also near Royal Australian Air Force Townsville Museum and Anderson Park Botanical Gardens.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.
All of Mercure Townsville's 162 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and safes. Guests can expect wired Internet, free WiFi, and flat-screen TVs with satellite channels and pay movies. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Ironing boards are also standard.
Guests staying at Mercure Townsville enjoy an outdoor pool, a children's pool, and outdoor tennis courts. A stay here includes free parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this family-friendly hotel include free WiFi in public areas, 5 meeting rooms, and conference space.
Reviews from Trip Advisor
66% of guests recommend this hotelTotal of 897 reviews