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Best Western Hotel Toulouse Centre Les Capitouls

4.0 out of 5.0

Recent guest reviews

This best western is located very close to place Wilson, that I consider the heart of the pink city. Very convenient to access with public transport (airport shuttle, metro). The rooms are not very large and a bit old, but clean and with all the amenities that I like such as a fridge and a hair drier. Breakfast buffet is fine but way overpriced (14.5 euros).

Despite the quality of the breakfast, which is fully acceptable, the hotel is old fashioned and needs deep renovation. The decoration must be 40 years old in the rooms and does not give the feeling of being in the center of a regional capital. Good thing however: the hotel has an agreement with the nearby public car park, which allows easy parking close to the reception. A fitness center is missing.

Old tired hotel smelling of dampness. I had booked a large room for two expecting space and light. Instead I got a room chopped up into 3 places, one of them a kitchenette type area but all small and cramped and awkward. The reception did cheerfully change our room and the new layout was much better. Location is very good -- 2 min from metro - but I should have opted for accommodations closer to the main square. Abundance of coffee machines in reception and in the room and electric kettle too. Breakfast adequate. Accueil was mixed - some staff very friendly, one night staff member barely acknowledging our presence.

Stayed for 2 nights in standard room. Adequate and clean room. Nothing amazing to day but it was fine as somewhere to rest your head. No proper communal space in the hotel (bar etc.) Shame there are colossal road works outside at the moment (and looks like there will be for a while yet.) Head up the rd towards place Wilson for a better value breakfast in one of the many coffee shops or cafes (we loved la mie du pain.)

I don't often write long or bad reviews, I really wanted to like this place as it was the perfect location for me so when I read the reviews i thought is probably not bad. Starting off with the good points, location - within walking distance to all sights/shops/restaurants etc. Central metro station a 2 min walk. Room was clean, bed was comfortable, fridge and free bottle of water in the room which is always bonus. Now for the bad stuff... The building is obviously old and the rooms/corridors are in dire need of a refresh. I had a single room which was small which I was fine as only me but I wasn't expecting the shower to be so small I could barely stretch my arms to wash my hair. (i'm fairly tall but not overweight and large person would struggle to fit in this shower) I arrived a 10pm on a Saturday and I could here what sounded like drumming or load base music,( I thought it was coming from a night club next door) It went on though-out the night. In the morning it was still there. It sounded like it was coming from the ceiling ventilation. I complained to reception and they did let me change to another room (Although not once did they apologize or look into what was causing the problem). Because of the age of the building Some of the rooms over look the center of the hotel so there is very little light and no view. Breakfast was ok, not a lot of choice but was free with me room rate, definitely not worth the 14 Euros they were asking. Ironically when I arrived only 3 of the 4 stars on the front of the hotel were lit up which kind of sums it up really, there is no way this is a 4 star hotel.

Very disappointed, we were told that there was parking, it's a public car park and very expensive, if we have have known, we would not have booked this hotel. The room smelt of damp, it's very dated and not worth what we paid for it. It's position is very good for the city center but tests about it.....

The sign on the building said it all - chipped! Bed was comfortable, breakfast adequate. There was barely room to get around the nod of the bed. The fridge didn't work, no light in the shower, the hairdryer broke. Handle missing on wardrobe door. Corridors narrow and old fashioned in decor. Needs updating and refreshing. Although it looked as if this had happened in the reception it certainly needs upgrading in the rooms. No lounge to sit in after sightseeing. Not what I would expect fro a 4* or the BW brand.

Well located near restaurants and maybe a 10 minute walk to the train station SNCF. Arriving from the States tired and not willing to decipher public transport and unable to get a wi-fi connection to the free Toulouse Airport system for an Uber, we were taken on a 40 euro cab ride to the hotel. Disappointing when the internet reported that 22 euros was a normal cab ride. Excellent brekkie, free wi-fi, no safe, a/c and comfortable rooms although our Suite 216 was a bit challenging with suitcases (elevator to 2nd floor, maybe 4 steps up to a hall, at the end of the hall through a door and 2 flights down to our room).

We came here with a group of 20. 412 is supposed to be a better room. Carpet is filthy. Bathroom has broken fixtures. There is no room to wash out a thing or two and hang it up. Room is small and the sheets are too. They barely stay on the bed. This is very old and in need of refurbishing.

My wife & I spent 6 nights, 12-17 May, at the Best Western Toulouse Centre Les Capitouls. We reserved a Family Room to make our extended stay a bit more comfortable. Our room 212 included two bedrooms connected by a small kitchen area that included a sink, hot water kettle and a refrigerator. The room faced the street, Allees Jean Jaures, so there was some street noise. But worse was the noise from the pub (The Thirsty Monk) almost directly below the room. However, once I figured out how to use the wall mounted air conditioner were able to sleep well with the windows closed and the noise from the A/C unit overriding the faint street noise though the closed windows The room is in need of remodeling. The carpet was literally threadbare with a gap in the carpet where a seam used to be. The bed mattress was well worn as one slept in a valley in the mattress. However, the rooms were for the most part clean. My wife spilled some water in the kitchen area and using some toilet paper to wipe up the spill found the floor well soiled. The staff at the front desk were friendly and always helpful. The weekday lady in the breakfast room was good at keeping tables cleaned away and replenishing the food. The corresponding staff on weekends was let us say less capable.

Room options

Superior Room, 1 Queen Bed, Non Smoking (With Twin On Request)

Queen 1 | Sleeps 2

Deluxe Room, 1 Queen Bed, Non Smoking (Larger Room)

Queen 1 | Sleeps 2

Suite, 1 Queen Bed, Non Smoking (With Sofabed)

Queen 1 | Sleeps 2

Classic Room, 1 Single Bed, Non Smoking

Twin 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

73% of guests recommend this hotel

Total of 144 reviews