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The Heritage Hotel

3.0 star property

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Photo gallery for The Heritage Hotel

Breakfast, lunch, dinner served; beach views
Property grounds
Superior Double Room | Desk, iron/ironing board, free cribs/infant beds, free WiFi
Indoor pool
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Business services

Explore the area

View in a map
The Heritage Hotel, Shedden Hill, Torquay, England, TQ2 5TY
  • Place, Torre Abbey Sands
    ‪1 min walk‬
  • Place, Princess Theatre
    ‪5 min walk‬
  • Place, Torre Abbey
    ‪8 min walk‬
  • Airport, Exeter (EXT-Exeter Intl.)
    ‪37 min drive‬

Room options

View all photos for Double or Twin Room

Double or Twin Room | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Double or Twin Room

8.6 out of 10
Excellent
(22 reviews)
  • Beach view
  • 129 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Superior Double Room

7.4 out of 10
Good
(3 reviews)
  • Sea view
  • 54 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

Deluxe Suite | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Deluxe Suite

  • Sea view
  • 129 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Family Room | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 172 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Triple Room

Triple Room | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Triple Room

  • Sea view
  • 172 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

About the neighborhood

Torquay

Located in Torquay City Centre, The Heritage Hotel is within a 10-minute stroll of sights such as Princess Theatre and Torquay Marina. This 3-star hotel has 24 guestrooms and offers conveniences like free breakfast, an indoor pool, and free in-room WiFi.

What's nearby

  • Torre Abbey Sands - 1 min walk - 0.1 miles
  • Princess Theatre - 5 min walk - 0.3 miles
  • Torquay Marina - 5 min walk - 0.3 miles
  • Riviera International Conference Centre - 6 min walk - 0.4 miles
  • Torre Abbey - 8 min walk - 0.4 miles

Getting around

  • Torquay Station - 10 min walk
  • Exeter (EXT-Exeter Intl.) - 38 min drive

Restaurants

  • ‪Brody's Breakfast Bistro - ‬8 min walk
  • ‪TQ Beerworks - ‬1 min walk
  • ‪McDonald's - ‬8 min walk
  • ‪Kalipso Coffee Company - ‬12 min walk
  • ‪Pier Point - ‬6 min walk

About this property

The Heritage Hotel

At The Heritage Hotel, guests have access to an indoor pool, free WiFi in public areas, and meeting rooms. Free parking is available if you drive. Front-desk staff can help with luggage storage, and provide local restaurant recommendations. Other amenities at this beach hotel include an arcade/game room, a terrace, and a reception hall.
20-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers and desks.
Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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The Imperial Torquay
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Apr 30 - May 1
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free cooked-to-order breakfast available 7:30 AM to 10:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Appleby's

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room crib
  • Indoor pool
  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • On the beach
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Late check-in fee: GBP 10 for check-in between 10 PM and 8:00 AM
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-in fee: GBP 10 for check-in between 10 PM and 8:00 AM

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
  • Check-in: 2:00 PM
  • Check-out: 10:30 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 AM.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Heritage Hotel Torquay
Heritage Torquay
The Heritage Hotel Torquay, Devon
The Heritage Hotel Hotel
The Heritage Hotel Torquay
The Heritage Hotel Hotel Torquay

Frequently asked questions

Are free cancellation options available at The Heritage Hotel?

The Heritage Hotel offers free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at The Heritage Hotel?

As of Apr 5, 2026, prices found for a 1-night stay for 2 adults at The Heritage Hotel on Apr 12, 2026 start from $119, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to The Heritage Hotel?

This hotel is situated in Torquay City Centre within a 10-minute walk of Princess Theatre, Torre Abbey Sands, and Torre Abbey. You'll also find Inner Harbour and Cockington Country Park less than a mile away.

Is parking available on site at The Heritage Hotel?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does The Heritage Hotel include a casino on the premises?

No, The Heritage Hotel doesn't have a casino.

Is there an indoor pool at The Heritage Hotel?

Yes, this hotel has an indoor pool. Guests have pool access between 8:00 AM and 9:00 AM.

Is The Heritage Hotel a good place to stay for couples?

This beachfront hotel offers plenty of amenities for couples including an indoor pool, a bar, and a beachfront restaurant.

Are there hot tubs at The Heritage Hotel?

No, this hotel doesn't have a spa tub.

Does The Heritage Hotel have a restaurant with a breakfast menu?

Yes, The Heritage Hotel serves free cooked-to-order breakfasts at Appleby's each morning.

Does The Heritage Hotel allow pets to stay free of charge?

No, pets aren't allowed at The Heritage Hotel though service animals are welcome.

Are there connecting rooms at The Heritage Hotel?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to The Heritage Hotel?

The closest major airport to The Heritage Hotel is Exeter (EXT-Exeter Intl.), which is 27.1 mi away (38 minutes by car).

Can I book a room with a balcony at The Heritage Hotel?

No, there aren't any guestrooms with balconies at The Heritage Hotel.

The Heritage Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 116 out of 278 reviews
Rating 8 - Good. 96 out of 278 reviews
Rating 6 - Okay. 38 out of 278 reviews
Rating 4 - Poor. 19 out of 278 reviews
Rating 2 - Terrible. 9 out of 278 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

MOHAMED

Stayed 2 nights in Dec 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities
Very welcoming hotel, with clean rooms. Maybe a little dated, but very spacious and has everything you need and more. Great breakfast and a very good bar and menu. A great location also..
Stayed 1 night in Dec 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities
Great location, very friendly staff, the room we had was massive with a living and dining area, the pub food and breakfast was lovely 👌
Stayed 2 nights in Dec 2025

10/10 Excellent

Luke

Stayed 1 night in Nov 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities
For a 1-night stay this hotel had everything we needed. Central location, easy parking, a spacious room with a comfy bed (and the added bonus of a sea view) and a tasty breakfast in the morning. My wife and I visit Torquay a few times and have stayed in most of the hotels in this price bracket - the Heritage has to be one of the best yet.
Stayed 1 night in Nov 2025

10/10 Excellent

Kathy

Beautiful room very clean, everything working, staff very friendly and nothing too much trouble. We ate at the hotel and the food was delicious.
Hotel room
Stayed 1 night in Nov 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Good clean, spacious room. Nice bar.
Stayed 1 night in Nov 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room
Stayed 1 night in Oct 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
Large room with sea view. Staff friendly and attentive.
Stayed 6 nights in Oct 2025

10/10 Excellent

Graham

Stayed 1 night in Oct 2025

4/10 Poor

Carolyn

Traveled with group
Disliked: Property conditions & facilities
Room number 4 had an awful view of the car park and felt like you were in a goldfish bowl. If you closed the curtains the lighting was too dim to see anything. The floorboards above creaked all night until 3am then I could hear snoring and talking and toilet flushing as if I was in the same room with them! I had no sleep at all. Shouting started about 2am and to be honest I felt shaky and couldn’t sleep. I was alone so I found it intimidating. The shower tray wouldn’t drain away. The tv blocked the mirror. The bed squeaks everytime you move. The whole room is in need of a refurb, The location is quite good and the breakfast was nice. I’d never go back there again.
Stayed 1 night in Oct 2025

10/10 Excellent

Brian

Stayed 1 night in Oct 2025

4/10 Poor

Claire

Traveled with partner
The room was dirty, carpet & an extremely smelly blanket especially, a very make shift feeling about the room, with a very old window that would not close.
Stayed 2 nights in Oct 2025

10/10 Excellent

Beryl

Stayed 1 night in Oct 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, room comfort
The view was great, and the hotel was generally clean and friendly , breakfast was great with a lovely selection I asked for a room on the floor level with the ebntrance and bar etc because of my mobility problems, but I was given one down stairs, the constant using the stairs in and outside was painful and wearing, lots more f guests were not good with mobility so I think at least one grab rail in the showers would be advisable, I felt quite unsteady
Stayed 7 nights in Oct 2025

10/10 Excellent

Jocelyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very last minute booking but did not disappoint. Beautiful room very spacious overlooking the bay. Plenty of coffee facilities and mini toiletries . Comfortable bed and excellent location, value for money with included breakfast
Stayed 1 night in Oct 2025

8/10 Good

Barry

Liked: Cleanliness, staff & service
En-suite door gets stuck , bed uncomfortably dated room but breakfast was v good and staff excellent
Stayed 4 nights in Sep 2025

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
A splendid looking building. The room I was in was overlooking the parking area. It had a view unless a tall vehicle parked in the space in front of the windows. A comfortable room but noisy. There didn't seem to be much sound insulation between rooms. I could hear phone conversations, music and rowdy children being entertained. The room did smell a little - not sure what it was but it smelled a little unpleasant. After the first day I no longer noticed it. If I stayed there again I would ask for a different room and hope it was better. The onsite restaurant food was quite good. I enjoyed the daily included breakfast. A small set of choices, though.
Stayed 3 nights in Aug 2025

10/10 Excellent

darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

John

Stayed 1 night in Jul 2025

6/10 Okay

Sonya

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Reasonable stay. Big, clean room, a little bit of a strange smell. Staff friendly. Disappointed that it cost to use the pool, did not see this on hotel details. Also stated that breakfast was included, but was quite prescriptive - 5 options and had to choose one. Would have preferred more flexibility. Lovely views. Room quiet and dark at night.
Stayed 1 night in Aug 2025

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and bar nice views from bar over Torquay beach, breakfast was nice
Stayed 2 nights in Aug 2025

10/10 Excellent

Mason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

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