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Surf City Motel

3.5 star property

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Photo gallery for Surf City Motel

Panoramic Apartment, 4 Bedrooms, Ocean View | Balcony
King Spa Room | Bathroom | Free toiletries, hair dryer, towels
View from property
Dinner served
Panoramic Apartment, 4 Bedrooms, Ocean View | Living room | LCD TV, DVD player

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Bar

Explore the area

View in a map
35 The Esplanade, Torquay, VIC, 3228
  • Place, Front Beach
    ‪1 min walk‬
  • Place, Torquay Beach
    ‪3 min walk‬
  • Place, Torquay Central Farmers Market
    ‪7 min walk‬
  • Airport, Melbourne, VIC (AVV-Avalon)
    ‪42 min drive‬

Room options

View all photos for Standard Queen Room

Iron/ironing board, free WiFi

Standard Queen Room

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Queen Family Room

Queen Family Room | Iron/ironing board, free WiFi

Queen Family Room

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for King Spa Room

King Spa Room | Iron/ironing board, free WiFi

King Spa Room

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for King Family Room

King Family Room | Iron/ironing board, free WiFi

King Family Room

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Twin Room

Iron/ironing board, free WiFi

Twin Room

  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Panoramic Apartment, 4 Bedrooms, Ocean View

View from room

Panoramic Apartment, 4 Bedrooms, Ocean View

  • 4 bedrooms
  • Sleeps 8
  • 2 Twin Beds and 3 Queen Beds
  • Free WiFi

About the neighborhood

Torquay

Surf City Motel places you next to Front Beach and within a 5-minute walk of Torquay Beach. This 16-room, 3.5-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi.

What's nearby

  • Front Beach - 1 min walk - 0.1 miles
  • Torquay Beach - 3 min walk - 0.2 miles
  • Torquay Central Farmers Market - 7 min walk - 0.4 miles
  • Surf World Museum - 15 min walk - 0.8 miles
  • Torquay Visitor Information Centre - 17 min walk - 0.9 miles

Getting around

  • Waurn Ponds Station - 19 min drive
  • Avalon Airport (AVV) - 43 min drive

Restaurants

  • ‪Doc Hughes - ‬3 min walk
  • ‪Fisho's - ‬2 min walk
  • ‪Pond Cafe - ‬1 min walk
  • ‪Pholklore - ‬1 min walk
  • ‪Torquay Thai - ‬14 min walk

About this property

Surf City Motel

Guests staying at Surf City Motel enjoy an outdoor pool, free WiFi in public areas, and barbecue grills. Front-desk staff can help with luggage storage, and provide local restaurant recommendations.
Guests can expect free WiFi and LCD TVs with DVD players. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard.
Recreational amenities at the hotel include an outdoor pool.

Children under 10 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 9:00 AM for a fee: AUD 10 to 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Zeallys Bar and Grill

Things to do

  • Outdoor pool

Family friendly

  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • Direct access to the beach

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • LCD TV

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:30 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 1:30 PM - 8:30 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), key retrieval

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 25 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
  • Check-in: 2:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Surf City
Best Western Surf City Motel
Best Western Surf City Motel Torquay
Best Western Surf City Torquay
Surf City Motel Torquay
Surf City Motel
Surf City Torquay
Surf City Motel Torquay, Victoria
Surf City Motel Hotel
Surf City Motel Torquay
Surf City Motel Hotel Torquay

Frequently asked questions

What can I see near Surf City Motel?

Located steps from Front Beach, this hotel is in Torquay, and within a 10-minute walk of Torquay Beach and Torquay Central Farmers Market. You'll also find Surf World Museum and Point Danger Marine Sanctuary less than a mile away.

Will I be able to park at Surf City Motel?

Yes, there is wheelchair-accessible parking available.

Does Surf City Motel feature a casino at the property?

No, Surf City Motel doesn't have a casino.

Will I find an indoor pool at Surf City Motel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Surf City Motel a good place to stay for couples?

There are many amenities for couples at this hotel, including an ocean-view restaurant and an outdoor pool plus some guestrooms feature a private hot tub.

Are there hot tubs at Surf City Motel?

No, but this hotel offers jetted bathtubs in some guestrooms.

Does Surf City Motel have a restaurant that serves breakfast?

Yes, Surf City Motel serves a cooked-to-order breakfast for a surcharge each morning at Zeallys Bar and Grill.

Will Surf City Motel allow pets to stay free of charge?

No, pets aren't allowed at Surf City Motel.

Are there connecting rooms at Surf City Motel?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Surf City Motel?

The closest major airport to Surf City Motel is Avalon Airport (AVV), which is about 22.6 mi away.

Can I book a room with a balcony at Surf City Motel?

No, you won't find guestrooms with balconies at Surf City Motel.

Surf City Motel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 76 out of 338 reviews
Rating 8 - Good. 130 out of 338 reviews
Rating 6 - Okay. 91 out of 338 reviews
Rating 4 - Poor. 28 out of 338 reviews
Rating 2 - Terrible. 13 out of 338 reviews

7.2/10

Cleanliness

7.2/10

Staff & service

8.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Verified traveler

Don’t pay online.im glad I didn’t was waiting out side reception ringing to book in for an hour with no response from the owners.
Stayed 1 night in Oct 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went out of their to help me. Very clean and tidy
Stayed 3 nights in Aug 2020
Verified

8/10 Good

Tracey

Liked: Cleanliness, staff & service, amenities
Room clean and tidy, provided what was offered . ‘Running’ toilet wasn’t conducive to sleep on the first night.
Stayed 2 nights in Jun 2020
Verified

10/10 Excellent

Annika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off street parking and close to beach, nice, clean and family friendly
Stayed 2 nights in Mar 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Feb 2020
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
The bedside tables and lamps were dusty. Corner of microwave door broken which did not instill confidence to use it. Site show pool on site, which was dirty and unkempt - definitely wouldn't swim in it. For $210 per night, I would expect far better.
Stayed 2 nights in Feb 2020
Verified

4/10 Poor

Patrik

Disliked: Cleanliness, staff & service, property conditions & facilities

Not worth the money.

Quick check in without any dialogue. The room and bathroom need overhaul. Unclear if the towels was washed.Location very central.
Stayed 1 night in Jan 2020
Verified

2/10 Terrible

Hans Achermann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely over priced. Two star rating. It is infair to rip people off like this.
Stayed 1 night in Jan 2020
Verified

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
Close proximity to beach, restaurants and shops. D
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, Quick checking, Large room, good facilities, very clean. Very friendly staff !
Stayed 3 nights in Dec 2019
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service
Office wasn't open 830am to 09:30pm as stated here..it was open 1:30pm to 09:30 pm..our check in time is 1pm..so when we get there, no one at the office, we have to call several times to get to them and have to call wotif help centre, coz apparently the check in time is 2pm, when its clearly stated 1pm on our booking at wotif..
Stayed 1 night in Aug 2019
Verified

2/10 Terrible

Mick

Disliked: Staff & service, property conditions & facilities
I was called 10mins upon arrival to tell me they had double booked well done very poor
Stayed 1 night in Jul 2019
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Average facilities in a good spot. Room is dated. Blanket had holes in it
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right across the beach was beautiful, having our own car park was a bonus as well not worrying about what time we returned to the hotel. They were happy to allow us to check in late by leaving the key under the mat which was we were so grateful due to us coming from 5 hours we didn't stress rushing to get their. :) 10 stars
Stayed 2 nights in May 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Opposite the beach, sensational views. Good value. Would stay again
Stayed 1 night in Apr 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
The location is perfect. The bathroom is a little run down but the beds were comfortable.
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed, quiet at night, enough space, although this is a budget motel, I was happy with everything. Location great.
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveler

Liked: Amenities
Very unfriendly and helpful. Got early morning call and directions i need for work.
Stayed 1 night in Apr 2019
Verified

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surf City Motel and Bombora Dining

Needed somewhere to stay overnight, that was near good dining, preferably with views. Surf City ticked all boxes. good rooms, quiet and only 2 doors away from Bombora eatery and bar. Meals were delicious both dinner and Breakfast enjoyed overlooking parkland and beach. Will definetly stay at Surf City and revisit Bombora again.
Stayed 1 night in Mar 2019
Verified

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Rooms are basic but have all you need. Could do with more attention on the cleaning though, especially at $290 a night on a public holiday.
Stayed 1 night in Mar 2019
Verified

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy stay.

It was comfortable, quiet and a great location. The amenities were ok but could have used bowls, plates cutlery etc. a toaster was provided and an electric jug. That’s all .the bed was comfortable, bathroom ok.
Stayed 2 nights in Feb 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
excellent location. walking distance to anywere you need to go. rooms are clean and have adequate facilities
Stayed 1 night in Jan 2019
Verified

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
There was everything you need from a motel, but the carpet was very stained and the air conditioner and mattresses could do with an update, but overall a neat, well located motel that met all expectations.
Stayed 3 nights in Jan 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good place to stay in the center of the city and near the beach. Hotel in good condition
Stayed 2 nights in Jan 2019
Verified

8/10 Good

D

Liked: Staff & service
Great locale but just dated rooms with managed expectations all good 🙂
Stayed 3 nights in Jan 2019