I didnt receive any message or email explaining how to enter.. only the code, but I didnt know where I was supposed to go. When I went to see the Owner, he didn't come outside to show us how it worked and he was really cold when talking to me:/ We found a few hair in our bed and a lot of food and meat in the fridge. Some of the cup were poorly washed and there was used product in the bathroom. I don't think the sheets were washed.. and if you are here to relax, forget it. You can hear everything and the kids upstairs are always running or jumping over the bedrooms.