Host was fine. No elevator and having 2 suitcases each was a huge issue for us. The staircase was really hard to get our bags up. I am 60 years old. We were traveling for 3 weeks. I can't stay anywhere without an elevator on a trip like this ever again. Not being able to check in even 10 min early after taxi dropped us off after room was obviously finished being cleaned was crazy as wasn't sure exactly arrival with taxi,so we just stood there til exactly 4pm. Rules are rules,