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HOTEL UNIZO Tokyo Shibuya

3.0 out of 5.0

Recent guest reviews

The location is great .. you got everything u need near by . Shop , restaurant . Best stay for solo traveller . The room is small but it’s usual in Tokyo. The price is reasonable. I live always everytime when i visit Tokyo . About 8mins walk from shibuya station Cheers

room is clean, quite, comfortable& but extremely small. i have more than 6 feet and this reason is very important for me. quick elevator, coin operated laundromat. very good wi-fi. hotel situated near station Shibuya, is easy for any transportation.

This hotel is in a good location for anyone wanting to explore Shibuya. It is about 10 minutes walk from Shibuya station. It is not, however, a good hotel for anyone expecting a high standard of cleanliness. The rooms are cramped (to be expected in Tokyo). Unfortunately as a result of this ours (516) seemed to be poorly ventilated - when we arrived it smelled of body odour. We also found the bedspread had a mark on it as did the carpet and there was black mould growing around the bath tub. If it hadn't been so late at night when we arrived - after midnight - we would have asked to move rooms or hotels if necessary. It's completely unacceptable for any hotel room to be less than spotless.

Let me begin with their incredibly BAD service way before we even checked in (we booked 2 rooms of double bed room and triple beds room for 2 nights on 28th June). I'll give the details in order as every single day in our stay they gave us problems. 1. We came on the 25th June to drop our luggage because we need to go to Osaka, the two ladies at the front desk told us right away that "normally they will never accept guests to store luggages even though they are about to check in" (what hotel in Japan does this?..as we came to Japan several times already and have tried so many hotels there, we found those ladies statements were like a joke as every single hotels we've been at offers to send luggages to the next hotel in Japan means every single hotel on your next destination would be able to keep guest luggages before they arrive, right?).. But we tried to negotiate and finally they let us to store it. First problem solved. 2. Secondly, during check in time (the 28th June), we arrived at the hotel around 8pm, and due to the rooms are booked under my mother's name, (she was at the family mart around the corner), the ladies again didnt want to proceed with the check in process as she asked to wait just to see her passport and credit card ( we had offer them our credit card as a guarantee yet she refused it). 3. Thirdly, during our stay and on my way to the lobby, one of the lady told me in a very arrogant way "excuse me, you cannot wear a slipper to the lobby". Okay, i understood that this is a good local tradition not to wear slipper out of the room as i found it later that it is considered rude in local tradition but my question is when you know a good tradition like this how come they didnt know a bit of how to serve people in a correct manner? Seems like they only understand the good local tradition that benefited them. 4. Finally, at check out time ( at 7 am in the morning) , i bring down my luggages at 6.20am and ask a permission to leave it at one corner in the lobby , come to my surprise the man in the front desk told me i cant leave it at the their lobby and i asked him with one simple question "since you guys dont provide a porter and dont provide a trolley too and i have 6 bags with me, how can i brought down 6 luggages all at the same time? So either you give me or not giving me any permission, i will still leave my luggage at the lobby because i'm checking out very soon". And he let me so that after a bit if a tension. What hotel in the world will do that to their guest when they have provided NOTHING yet they still not allowing you to put your luggage even for 30minutes?.. In conclusion, for a price that i paid (23000 and 18500 yen per night for both rooms), i would totally recommend people to look for other hotels as this hotel will give you a nightmare only for the money you paid. Rooms are very small, staffs incredibly RUDE, the location is a walking uphill from shibuya crossing and it is not cheap either ( i stayed at cerulion tower shibuya for a week and the reason i didnt stay there again because they are fully booked on the day i came back to Tokyo) Please look at the picture i attached of what happened on the aisle of my floor during morning time when their housekeeping staffs make up rooms. It is a mess i never saw in any hotel i stayed around the world. For the sake of the happiness of a holiday, please STAY AWAY from this hotel if you could and find a better hotel with rate they offer.

I Loved this hotel. It has a refrigerator in the room a hot water kettle and coffee and tea packs to use. Has a safe in the room. I'm going back in a month, but they were all booked for August, had to look other places

Since it was my solo trip, booking on the ladies floor at Unizo was my right decision. The hotel location is perfect for getting around, and not so busy though it's very close to busy Shibuya area. It is hidden on small street and only short walk to Tower Records building. I would choose this hotel, whenever I plan my trip to Tokyo again

This was my first stop on my 3 week adventure into Japan. I booked a weeks accommodation here and absolutely regret it. The staff here are incredibly rude- being able to speak Japanese but being from Australia I was able to understand a lot of what was going on here. Firstly, the staff are rude to foreigners.If you can't speak Japanese you are treated poorly. Secondly, the rooms are absolutely tiny- granted that this is a norm I think it should be more clear in the photos. I never once found the staff to be friendly here at all and it completely ruined the stay. Everything always seemed to be a burden for them when you ask a question. For the most part the room was quiet and the public bath was really nice in this hotel compared to some of the others in which I stayed.

Room: small but sober and convenient. Check-in efficient and service oriented Design: sober and modern Terrace: great. It's rare to have outside terraces in Tokyo. In room services: it was a good surprise to get free water on day 3, I suppose it was forgotten the other days.

Originally booked for four rooms for one single night, when two of our colleagues could not make the trip, we try to have two of the rooms move to the second night and pay any differences, hell no, either Hotels.com's customer service is inadequate in dealing with the hotel, or the chain belong to a ridiculous company. I will never stay at any of their hotels in the future. BTW I stay at between 75-100 nights yearly at hotels. After checking in the room in the evening after my flight, I thought I was stupid myself and could not find the main light switch for the room with the dark decor. After a call to the front desk, I was told that they like the room dark to set the mood.....okay, I did not know this doubles as love hotel as well. If you need to read a real document on paper or a real book not on a pda or pad, nor using computer or cell phone, you better have eagle eye 20/20 vision. Believe me, you will need a new prescription for your glasses after your stay. Breakfast is contracted out to the cafe on first floor, which is decent. But you can never get a decent cup of macchiato in Japan, I miss Italy. In the heart of Tenjin, great for shopping and restaurant hopping, that is all I can say.

I stayed at Unizo for 12 nights and didn't have any issues, at all! The location was amazing - away from the hustle and bustle of Shibuya, but literally around the corner from all of Shibuya's central shopping district, restaurants, bars and most importantly, the scramble crossing / Hachiko / Shibuya station. Staff were all professional, friendly and could speak English quite well. The room offered all the space I needed for my stay and was kept clean. Everything was in walking distance - I had the best time during my stay in Tokyo :D

4-3 Udagawa-cho Tokyo Tokyo-to

Hotel highlights

  • Close to Yoyogi Park
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Laundry facilities

Yoyogi Park is within a mile (2 km) of HOTEL UNIZO Tokyo Shibuya, and other popular sites like Meiji Jingu Shrine are within a couple of miles (3 km). This 186-room, 3-star hotel welcomes guests with in-room amenities like refrigerators, coffee makers, and flat-screen TVs. Tokyo Tower and Nezu Art Museum are also nearby.


Dining

Enjoy a leisurely bite to eat at Royal Garden Cafe Shibuya, the hotel's onsite restaurant. For your convenience, a English breakfast is served for a fee each morning from 7 AM to 10 AM.


Rooms

All 186 air-conditioned rooms feature refrigerators, coffee makers, and safes. Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Rooms also include desks.


Property features

HOTEL UNIZO Tokyo Shibuya features free WiFi in public areas, a meeting room, and laundry facilities. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage.

Room options

Single Room, Non Smoking

Twin 1 | Sleeps 1

Single Room, Smoking

Twin 1 | Sleeps 1

Ladies Single Room, Non Smoking

Twin 1 | Sleeps 1

Double Room, Non Smoking

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

82% of guests recommend this hotel

Total of 199 reviews