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Keys Hotel, Thiruvananthapuram

3.5 out of 5.0

Recent guest reviews

Amazing hotel and service of the staff is excellent. I have been a frequent visitor here. Rooms are neat and clean, they clean th room whenever needed.. Reception and hotel staff is friendly and food is reasonable and tasty

Stayed at the Keys, Trivandrum for over a month Jun/July and I must say it was a brilliant experience. Right from the front desk till the house keeping staff, very courteous and attentive all the time. Mine was a longer stay than I had originally planned, but the Chef's never gave me a chance to miss the home made food. They were out-standing and personalised which made my stay even more pleasant. Keys will be my automatic choice when I visit next. I wish, they keep up the good work! Raaju

This is my first experience stay with my family in Keys Hotel Trivandrum! Being a 4 star ranked Hotel, my expectation is far from the real experiences as briefed below! Lessons learned, "We don't believe on Miracles", this is what our stay experiencing learned from Keys Hotel Trivandrum"! Obviously the Hotel is pleasant and nice premise located in the heart of Capital City of Kerala, Trivandrum! After my long international journey, we arrived Keys Hotel for the check-In on 14 July at 20:50 Hrs, waited 15 - 20 minutes for completing the Check in formalities by the front end reception staff handed over the Room Access Card and asked us to go to your room at 3rd floor, even no assistance provided for helping on luggages to our room, also there was no briefing about the Hotel amenities and about anything! It's another surprise regarding hospitality and courtesy of Security Staff, one of my guest (A Member of Kerala Legislative Assembly,) was arrived at the Hotel, and MLA asked security for finding if there is any taxi available for return journey, the Security instantly replied MLA that the taxi may be available if you could walk over the main road! During shower, it was noticed No Hot Water Available in the Toilet, after seeing overall properties of Keys Hotel, I felt hpw does the Hotel classified as 4 star! Basically my feedback to the Senior Management team of the Keys Hotel, you should be responsible for developing and training your staff with required professional competencies, and management must revitalise customer relationship is pivotal role in all Industries, particularly in a competitive market of Indian Hptel Industry! You may find customers with diffrent impression and diffrent levels of perception, but everyone should be treated with unique disciplines and courtesy! In fact, I never would have continued our stays in Keys Hotel Trivandrum, If I didn't pay well in advance! Warm regards, Girish Kumar K.R Doha State of Qatar

Stayed at Keys Trivandrum on last month as part of my official duty. One of the best hotels in Trivandrum on a budget price. Awesome stay with excellent service. The staffs are superb, they made my official trip to a leisure one especially the reception. They welcomed me with a smart smile and welcome drinks. Rooms were so good, spacious and well maintained. The breakfast was very good with a homely touch. The staffs are so friendly and energetic. Special thanks to the manager at the reception and the all the staffs. I only prefer Keys Trivandrum for my next visit and will suggest to all my friends. LOL.

Staff is courteous and helpful, but had a very bad experience in the room. The tea/coffee maker was not working & I had to order room service tea & this added an extra Rs 211 to my checkout bill. I paid 220 & waited for my 9 Rs change back but the front office staff didn't bother about returning it.this is not about the money thing as i often travel a lot even when i am staying in 5 star hotels i get my balance money back even if it is 1 or 2 Rs also. I have stayed here previously and there was no issues.I hope the management does stir up things and make it ok.

Located reasonably close to the airport - basic and mostly clean rooms. Checkin was quick - there was no escort to the room/welcome drink etc. Hot water shower was always working perfectly. The dinner buffet had an average spread - and so was the breakfast - not much of a variety but a only couple of items changed on daily basis. The juice served was refreshing - beetroot/bottle gourd - but everyday the same was provided. Staff were quick and courteous when requested for specifics. The hotel provides valet parking and has a gym but no swimming pool.

We had been to Trivandrum for temple visit. This hotel was very comfortable & connectivity to Padmanabham temple was so easy We could catch an auto to temple at the early morning hours for our usha pooja ritual. Dinner &breakfast was good Great care was taken by restaurant crew particularly mr.byjin&mr.philip. Second day we were surprised by the chef 's special preparation of paneer . Being pure vegetarians we were fully satisfied by veg dishes in the restaurant We would like to visit again ..

We stayed during 20th jun 2017 to 23 jun 2017 in a group of 6 people.We travel from their to kanyakumari and than kumarkoam .Hotel staff are very helpful and miss Neethu in front office Mr. philips in F&B and our cab driver all are very cooperative and helpful.During this journey one of our member fall sick in traveling so we got delay to reach hotel so I thought F&B manager called us and arrange dinner.It was unexpected Over all very good experience.

+ This hotel is opposite to Asianet News Channel + It is in the heart of the City, therefore near to most places of attraction + The famous Padmanabha Swamy Temple is just a little more than a kilometre (Rs. 50 by auto) + The staffs (from front desk, security, hotel driver & waiters) are extremely courteous & friendly + This hotel seems to be similar to the 'no frills' Ginger Hotels, where you carry your own luggage to the room + The restaurant has a good ambience and the food is tasty + Wifi speed is decent. They also have a Lan port and a computer table Would definitely recommend

Business kind of a hotel centrally located compact hotel with all necessary amenities and competent staff with free wifi and express checkin/ checkout facilities,H owever restaurant has stiil to adjust and accommodate food choices of north indian travellers

Opposite Fire Brigade Thiruvananthapuram Kerala

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Free valet and self parking
  • Onsite dining
  • 24-hour fitness center

Within a short walk of Trivandrum Secretariat, Keys Hotel, Thiruvananthapuram is within a mile (2 km) of Shri Padmanabhaswamy Temple. This 101-room, 3.5-star hotel has a restaurant, a 24-hour fitness center, and free valet parking. It's in central Thiruvananthapuram and also close to Napier Museum and Thiruvananthapuram Zoo.


Dining

Enjoy a leisurely bite to eat at Keys Cafe, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with breakfast, served for a fee from 7 AM to 10 AM.


Rooms

All of Keys Hotel, Thiruvananthapuram's 101 rooms are individually decorated and have an array of amenities, including refrigerators, minibars, and coffee makers. Guests can expect WiFi, free wired Internet, and 21-inch LCD TVs with satellite channels. Tempur-Pedic beds sport premium bedding and bathrooms offer free toiletries. Other standard amenities include free newspapers, free bottled water, and laptop-compatible safes.


Property features

At Keys Hotel, Thiruvananthapuram, guests have access to a 24-hour fitness center, free WiFi in public areas, and conference space. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for INR 450 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, express check-in, and express check-out.

Room options

Standard Room

Queen 1 | Twin 2 | Sleeps 3

Indulge Room

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

68% of guests recommend this hotel

Total of 628 reviews