Panoramica Garden3.0 out of 5.0
Recent guest reviews
Old and run down inside and out. room was clean, shower good with plenty hot water and bed comfortable. Free bus into town was definitely needed as couldn't be further away from town. Hotel staff unable (or unwilling) to speak English or try to communicate. The hotel is clearly focusing on Spanish visitors, even though they have various nations flags outside. Standard of food was awful and would not recommend eating there. Even the coffee was like dishwater, with bits floating in it. We booked full board which was a complete waste of money as we has to go out for the majority of our meals. There was little choice and the food was cold and overcooked. Luckily there were a few shops on the road up to the hotel which were very good value for money as it was obviously an area which locals used. The pool area was clean, but the 10 or so decent sunbeds were reserved by people first thing in the morning and weren't even used so you were left with the ones which were less comfortable than a bed of nails. There were also only about half a dozen parasols which you had no chance of getting unless you claimed it about 6am either. Would never go back.
My wife and I were so excited to staying here - it was the third place we would stay in the final phase of our honeymoon. We booked the mountain side view studio and our room was on the 11th floor. When we entered the room after checking in there was a strong cigarette smell - someone had been smoking in our room and there was the remnant of the cigarette in the toilet. Please bear in mind that this was even after the toilet had a taped paper around the toilet bowl marked "disinfected". We went downstairs to reception to complain to Marcos on reception; he didn't seem interested but did tell the cleaning lady to spray the room to cover the smell - he didn't apologise or seem sympathetic at all. The room balcony overlooks a field of goats. If you sit outside you may have the unique experience of listening to loud bleating goats and their offspring grazing in the afternoon. The balcony does provide sight of the sea which is nice though it is in close proximity to neighbouring rooms so there is little privacy. The kitchenette is a challenge to use. There is no rack or designated area for dishes to dry, no washing up liquid or sponge is provided. We bought our own and left what was we couldn't finish for the next people who would stay in our room to use. The frying pan handles was shaky and loose which was a health and safety concern. Few items of cutlery were provided - we had two forks and one knife between us. One of the hobs in the stove did not work. No kettle was provided but thankfully we had brought our own. The place was not functional or very user-friendly at all. Interestingly, we need to use our UK adaptors to plug in the Spanish-bought kettle we bought as the sockets in the room were too small to fit directly - we never though we would experience such an issue. The wall sockets coming detached from the wall was a serious safety concern. I wrote letter of complaint addressed to the manager of the hotel that evening. The following morning at 8.50am the electrician knocked our room door and disturbed us whilst my wife was sleeping so it wasn't convenient at all. He dealt superficially with the issues. He pushed the wall socket back into place and switched on the television to Sky news which reported that Martin McGuinness had passed away. He brought another stove - presumably from another room and the light went on so it appeared to be working. Later that evening we tried to use the hobs but after 20 minutes it became clear that this was not adequate for cooking anything for human consumption. WIFI connection was given but signal was very poor on the 11th floor so unable to connect to the internet within the room. On the upside there is a frequent hotel bus to the shopping centre, the driver of which is very friendly : ) All in all quite disappointing. Ask you to think carefully before booking to stay here.
This is the cleanest hotel I have ever stayed in. The pool, gardens, rooms and restaurant were spotless. The guests were 90% Spanish and over 65, the food and entertainment reflected this, but it is a Spanish island so it is not a complaint just an observation. Everyone was friendly even though that generation had no English language skills ( I had no Spanish either ). The reception staff struggled with giving information in English so it was a bit frustrating at times. The shuttle bus was good but only stopped at one place which was a long way from the bus station and the only good beach, Playa Jardin. It would be better if it stopped at the bus station in the middle of the town so you could travel on from there. Half board included free wine and water at dinner but nobody told me, I realized myself about half way through the week. There was always something I enjoyed at breakfast and dinner, no great shakes but adequate. The hotel is set in a residential area on the edge of a village where you can shop for everyday bits and there are a few bars / cafes. I would recommend a hire car if you want to explore. There did seem to be a bit of refurbishment going on in some rooms with new kitchens going in and new patio sets - this is needed so I hope it continues. Wi Fi 6e a day only available in the public lounge area.
We stayed here a week. Food not the best, if u like bread and ham for breakfast or small hot dogs and bacon n eggs. Filtered coffee cold every morning, machine coffee hot but not much coffee in the mix. Dinner same again, like chips and salad perfect. Otherwise it's ok to save a few quid eating here now and them. Rooms clean, staff helpful and gave us a great 3 day tour of the north....We had a car. The area near by is nice. But recommend having a car here. Never used the pool, looks alot better in the pics. Perfect for a winter break if u don't mind driving and same food. Or can use the bus timetable attached
Dated, but great, no complains... I would like to say that this establishment is great if you are looking for a cheap, safe and ok stay for a couple of days. Clean, affordable and pretty close to all the attractions on the north of Tenerife, i would recommend this hotel...
Staff seem lovely, room is clean and to be fair the bed is comfortable, I've definitely slept in worse! Food is standard for Spain - weird. We only have b&b so can't comment on anything but breakfast. The local people all around here are really nice and it kind of makes up for where things lack. The local restaurants and bars serve good value food and staff are all nice. We've been hitting the top reviewed tapas places and they've been great too. Hotel is old and nothing at all to write home about when you compare to say the Caribbean but that's what you get in Europe! High price holidays that don't match the standard elsewhere. But like I say, it's not all bad. We got a bit tired of being pushed in front of by the older residence (read old German and Spanish holiday makers) who thought they were more important than my (heavily pregnant) other half - she was constantly being shoved out of the way and when the lift was already full they'd just squeeze in regardless. Very, very rude and thoughtless. We also got snide comments and looks from them constantly. Because we were English. But none of that is the hotels fault. In the future we'll probably spend our money outside of Europe because for a little more you get so much better standard.
I had read the mixed reviews before going and had low expectations, however it turned out to be fine. The hotel is a little out of town, however with this you have a quiter location. We were on the 8th floor. Waiting for lifts in the morning was sometimes frustrating and we walked down the stairs on a few occasions. Town is about 3 miles away, and was pleasantly suprised to finf the hotel provide a free bus there and back throughout the day. We even walked into town and found a fantastic coastal path. The cliental at this time of year is mainly more older clients. The food was reasoanble , on occasions a little odd. The decor in the hotel is a little dated but its clean . Free wi fi in the lobby and lounge areas downstairs. Overall it was a good experience and yes i'd go back.
Hotel is a wee bit outdated and it looks like time stopped there in 1992 but it is worth the price. We stayed on top floor for over a week in November. Most of the guests were older Spanish people and reception staff doesn't speak very good English. Bathroom was clean, with good shower but I wouldn't take a bath in it. Breakfast was alright - beans, eggs, sausage, variety of rolls, diluted juice, tomatoes and cheese (same stuff everyday). We didn't get a double bed but two separate single ones. One of the beds was comfier than the other. There's a bus (free) going to the town centre but you would really need a car to enjoy the island. There is not much to see around the hotel. Parking outside (on the street) felt better/safer than the hotel parking with very narrow parking spaces. WiFi available only next to the reception.
Me and my wife took a cheap vacation here a few weeks back and cannot grumble about anything really. Clean and tidy throughout and the staff were friendly. Yeah it could do with a little updating but I didn't go to inspect the walls so all good imo. Had the pool to ourselves most days which was nice and as I'm quite partial to smoking the herb I was pleased that no one from the hotel questioned me once about it even though I was smoking on the grounds and round the pool (btw I do have manners and this was not the reason we had the pool to ourselves lol) I guess it was just quiet that week. As others have said if you wish to explore then hiring a car would be advisable as the hills around the hotel are pretty steep, but all in all I was very happy for the price we paid (£500 for 2 of us from bhx staying full board inc transfers) from sunmaster holidays. I would definitely go back if I stayed in Puerto de la cruz in the future.
This hotel is in a lovely location and the rooms with Seaview are the best. Atlhough a bit dated, the beds were comfortable and the bathroom refurbished and very clean and new. We did not like th food though that was served on the holidays and if we ever go back we certainly would not include this in the booking.
- Free WiFi in public areas
- Free parking
- Onsite dining
- Outdoor pool
Panoramica Garden places you within 2 miles (3 km) of Loro Park and Mirador de San Pedro. This 200-room, 3-star apartment has an outdoor pool along with free self parking and a rooftop terrace. Montana de los Frailes Park and Garden Beach are also nearby.
Enjoy a bite to eat at the apartment's buffet restaurant, or relax with a drink at the bar/lounge. Buffet breakfast is offered for a fee each morning from 8 AM to 10 AM.
The 200 apartments feature kitchens and balconies. Guests can expect to find TVs with cable channels. Safes and desks are also standard.
Guests staying at Panoramica Garden enjoy an outdoor pool, a rooftop terrace, and free WiFi in public areas. Free parking is included with your stay. The front desk has multilingual staff standing by 24 hours a day to assist with tours/tickets and securing valuables. Additional amenities include an arcade/game room, laundry facilities, and a garden.
Reviews from Trip Advisor
37% of guests recommend this hotelTotal of 186 reviews