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Bahia Principe San Felipe

4.0 out of 5.0

Recent guest reviews

The location of this hotel is just on the edge of Puerto de la Cruz, right by the sea and close to some lovely areas to explore. We paid extra money for a sea view room and in our opinion this was money well spent. The view was beautiful and the breeze from the sea was very welcome at night. This is because the air con was non existent which at this time of year and in a hotel marketed as 4* we didn't feel was acceptable. The reception staff were helpful and pleasant. We arrived on a Sunday and had hired a car. Unfortunately there are very limited spaces in the hotel parking and we had to wait 5 days for a space but once available we paid a refundable €10 for a pass. You can park in the shopping centre car park behind the hotel in the 'blue' area for 4 days at €20 as getting space on the surrounding areas requires a huge amount of luck!! The hotel is extremely clean and there is always a presence of cleaners and maintenance staff around. It's a little tired and could do with updating but our room cleaner did an outstanding job. We had a mini fridge with 2 beers, 2 waters and 3 soft drinks and this is refilled a few times a week. The rooms also had some toiletries in the bathrooms should you want to use them. There is a huge variety of food in the buffet restaurant at each meal time so something for everyone. We only wish it were served warmer as it made the food less enjoyable. The snack bar catered for food by the pool from 10 am until 7 pm and ice cream was also available. We were able to get drinks for our group rather than limiting to two drinks per person a time which can sometimes occur in all inclusive hotels. We sampled both the Italian and Mediterranean a la carte restaurants and personally preferred the Mediterranean but they were both pleasant. The hotel put on a BBQ by the pool on a Wednesday which we went to only to be served one chicken drum stick and accompaniments. The entertainment team made effort throughout the day to keep people busy but we didn't really partake. Our daughter went to the mini disco at night which began at 8 pm for half an hour. We felt that it could start a bit earlier and maybe last a little longer. There are some really good acts and some we didn't stay to watch and went out for a coffee on the promenade instead. We went to a hotel last year that put on a family pool party one evening per week which proved popular and we feel this hotel would benefit from something like this. The pool areas are kept very clean. Sun beds were available at a reasonable hour rather than the sun rise rush you can get. There is a large pool and then 2 smaller children/babies pools. We used these more because of our family. There are a lot of loose, missing tiles to the pool though. Also, the tiles around the pool are very slippy when wet so we bought our daughter some pool socks that gripped. We contemplated using the hotels washing service mid holiday but were horrified by the costs. An example was one item of clothing (I forget exactly what) to be washed and ironed was €11!!!! We managed to find a launderette 5 mins walk away and washed 2 loads and dried for €13. A short walk away we would thoroughly recommend The cafe de Paris who served a lovely coffee called a barraquito and for a very reasonable price. If you are seafood lovers there is a restaurant called El pescador who's food was outstanding. The tuna tartare was so delicious we returned for a second visit!!

3rd time here and just as good .Travelled with husband, daughter and 8 year old grandson.The staff are wonderful and the food and drink selection just right.We stayed on top floor looking over the sea.The rooms are spotless and the fridge with water and soft drinks very welcome.The pool is never very cold like most hotels and all the children had a great time.We love the town it is very safe and cleanloads of great bars and restaurants.The birthday banner and bottle of bubbly was a great suprise formy husband big thank you.If you want a nice hotel with great location and no rowdy crowds try this hotel.The food selection is very good especially the breakfast.All the staff are helpful and very pleasant .Pool bar good with snacks from 10 am in case you miss breakfast.Thank you for a great time

After reading most of the reviews this hotel was just as expected. Very clean . Standard rooms nothing special , great views of the sea if you get that side, food was just as I would expect from any other 4 star all inclusive hotel, well presented cooked your meats in front of you when needed, Plenty of choice for kids and adults alike. We had a sea view room on floor 4 , there was a little noise from the road and the sea , I think that has to be expected. The pool area is well kept and always clean, our towels went out between 7.30 and 8am and plenty of choice, some beds still available around 9ish. The daily entertainment is the normal stuff of darts,archery,shooting and water polo. Staff at the bars and restaurants were always hard working and looked after you very well. I would recommend you try both options of the Italian and Mediterranean restaurant why you enjoy your holiday as these give a nice change to the buffet meals. Also for a great pizza meal out there is a restaurant on the corner of the old harbour ( very nice) The loro parque was a good day out if a little expensive but plenty to do and see, great shows to watch. The bars and restaurants around the town are all with in easy walking , if your feeling energetic then walk up the steps to the top of the resort behind the hotel, great views and a real nice tapas bar half way up the steps. To be honest can't find any fault with the hotel so all the staff get a big thumbs up and well done ,weather was a little cloudy on a few days but that's no ones fault.

We stayed at the Bahia Principe San Felipe for 14 nights with a party of six aged 70, 68, 44, 42, 8 and 5 years. The hotel is centrally located in the resort, just 2 minutes walk from all the shops and bars. The hotel itself is rather dated in its decor although it is spotlessly clean. By far the best thing this hotel has going for it is the staff and the restaurant which are both exceptional! The Resort Puerto de la Cruz is a lovely resort with a good mix of traditional Spanish culture and modern shopping. It has a lovely friendly atmosphere and feels very safe for families. If you're looking for lots of night life, then this probably isn't the resort for you, as it's quiet compared to some of the southern resorts, although we thought it seemed quite vibrant. The Weather We specifically choose the north of the island for its slightly cooler climate. The first 4 days of our holiday the weather was very hot with intense sunshine, the next 8 days were cloudy but still very warm which we found more comfortable followed by 2 very hot and sunny days. On cloudy days it can feel quite fresh but the temperature never dropped below 25 degrees during the day and at its highest was around 32 degrees. The Staff We found all the staff to be courteous, friendly and extremely attentive. All staff, whoever they are, always greeted you with a Smile and 'Hola', with special mention going to Juana, Aciel, Juan Carlos and Borja who worked in the bar and restaurant and were very friendly. The Restaurant We were all inclusive and ate exclusively at the hotel for breakfast, lunch and dinner, and I can honestly say the food was excellent. The variety of food on offer was incredible and we never tired of eating in the same restaurant. I read a recent reviewer who berated the restaurant and preferred the snack bar located in the pool area. If you prefer 'kids food' i.e. chicken nuggets and chips then perhaps you might prefer the snack bar but if you enjoy sampling local cuisines then the restaurant is perfect. Every lunch and dinner they offered a huge variety of freshly prepared salads, vegetables, pastas, fish, meat, poultry, cheeses, fruit and desserts, the choice was endless. Breakfast also offered a vast array of choice from a continental to a 'full english' if you preferred. In my opinion, the restaurant was faultless. The Rooms In all honesty, this hotel would benefit from a refurbishment in some areas. I believe from other guests that some rooms have been refurbished but ours hadn't. We had a junior suite with a pool view which consisted of 2 large separate bedrooms and a bathroom and a huge 'L' shaped balcony that gave a pool and partial sea view. The room was large and airy and spotlessly clean and you could if required have fresh towels daily and there was always plenty of hot water for showers/baths. The other members of our party had double rooms with sea views. The rooms were cleaned daily and usually quite early by a team of friendly house keeping staff and the complimentary mini bar was restocked on a Tuesday and Friday with 2 bottles of water, 2 beers and 2 cans of soft drinks. The Pool area The hotel has three separate pools, a large pool for swimming, a shallow children's pool and a small splash pool for babies/toddlers. It has beautiful, well maintained gardens and there's also a tennis court and snack bar area which is open from 10am to 7pm and 'All Inclusive' guests can help themselves during these hours. It also has a small pool bar and plenty of outdoor seating. The main problem with this area is the lack of sun beds. You aren't supposed to 'reserve' sun beds but to be honest, people are going down from 7am to bag the best ones and getting a parasol is mission impossible! If you aren't down by 9am, and there's more than 2 of you, it's unlikely you'll get sun beds together which is a shame as not everyone wants to run the sun bed gauntlet before breakfast. Hotel Entertainment During the day the the hotels Animation team, led by Mike, runs a programme of entertainment for all ages including aqua aerobics, water polo, archery and bingo. Mike is very friendly and tries to engage everyone without being pushy. On our first few days they had music literally blasting out all day which we found it be annoying. I've no objection to background music but this was so loud (if you were unfortunate enough to be near the speaker) that you couldn't hold conversations. Thankfully, they only played the music during the aqua aerobics after the first 2 days of our holiday, which was a huge relief to most people. The children's animation team did a great job entertaining the kids through the day and there was a varied programme of activities for ages between 4 -14 years. On an evening there was a mini disco which consisted of about 8 songs and was the same every evening. The repetition drove most adults demented but the children seemed to love it! The adult entertainment was varied and in my opinion was at best average and at worst dull but that might just be personal taste. All in all, we've enjoyed a great family holiday and would be happy to return to the Bahia Principe without hesitation.

I have just come back for a wonderful holiday. I went with my partner and his 14 year old son. The food was amazing lots of choices for even the pickiest of eaters. You can pay 10 euros each for a beach towel which can be changed for a clean towel every day. You get your money back at the end of your holiday. There are toilertries in your room if you dont want to bring your own. Our room was spotless and we had a lovely view of the pool. There was a mini fridge in our room which had some bottles of water, cans of pop and cans of san migel these were free as we were all inclusive. The safe costs 3.60 euros a day to hire which we used. There is a mediterian and italian al acart restarant which was included which we didnt go to as we were quite happy with the buffet meals. The animation team were fab. There were loads to do during the day such as archery, aqua aerobics. People do get up early to reserve sun loungers but all that were reserved were used. The all inc option for alcoholic drinks finished at 11pm which was fine for us. The bar does stay open till later but drinks have to be paid for. But i think as it got nearer to 11 alot of people just got extra drinks. There is a drink called banana cream which is like a bananary baileys which i lovef There is a spa in the hotel which i didnt use. I think treatments are charged to your room.

I have been staying at this hotel for several years and have never been disappointed. The rooms are clean and comfortable and the food is outstanding I would say. There is always something to suit everyone. The pool area is very pretty and beautifully maintained. Staff are friendly and helpful, especially the lovely Gemma who even remembered my 12 year old grand-daughter who had stayed with myself and my late husband over 3 years ago. I am already looking forward to returning in 2018.

Booked a 11night stay at this 4 star hotel first impressions are good the receptionist friendly and welcoming and the lobby spacious and well presented. But first looks aren’t what they appear the rooms don’t have air conditioning only a ceiling fan. So be prepared to leave your patio door open all night. The restaurant food is of a poor quality and is luke warm at best, breakfast is best avoided. On the overhand the snack bar which opens at 10:00 is you best bet the food is at least hot. The pool area has many mosaic tiles missing and is full of smokers ( there should be a no smoking area not everyone wants to breath in secondhand cigarette smoke). The evening entertainment is hit and miss but didn’t really expect much to be honest. Drinks are good but should be able to serve yourself around the pool area. This hotel doesn’t really cater for the British its more for the ignorant german brigade and is a 3 star at best. My opinion is stay clear and go to the south of the island.

Me and my fiancee stayed here for two weeks, from 1st of july until the 15th. We get greeted by a nice girl in the reception and given some lukewarm non alcoholic beverage, but she was polite and spoke good english and was helpful with our questions. We get up to our room which looked nice enough, like the pictures show. Still don't get the reasoning for having the TV blocking the mirror instead of hanging on the wall straight across from the bed, but probably one of many cost reductions the hotel uses. We also find out that the "mini bar" was locked, but got someone to come up to open it after three phone calls over a few hour period. Turns out it was an empty mini fridge, which was also not cooling at all and it took us 3 days to get that fixed. Now to the biggest problem of all with our room, and we got the same story from almost everyone else we talked too, the AC. The AC is not an AC unit like you're used too in 99% of hotels in warm countries, with a remote and such, even 2 star hotels have those. No the AC in this hotel are two small grids on the wall above the door which is obnoxiously loud (too loud to sleep through) and it almost didn't cool down the room at all and it didn't matter which setting we put it on, 30 degrees or 5 degrees Celsius, the same warm air blew very very gently into the room. The "gust" from it was like someone was actually just blowing air out of their mouth, and you can't control the airflow at all. We tried leaving in the AC on the lowest setting for whole days and still the room was not cool when we came back in after a long day outside. We complained about this and they said they'd send someone up to take a look at it, it didn't help in the slightest. It's the worst AC iv'e had in a hotel ever. And having the balcony door open didn't help much unless the wind direction was rigth and it almost never was and also the noise from the traffic starts pretty early and it carries at least to 10th floor which we stayed on. The staff: The waiters and bartenders were mostly polite with a few of them being much more polite to spanish speaking people though. It didn't bother me all that much unless they served them before me even though I was there before them at the bar, which happened regularly. And one time I told one of the bartenders that I was there before a spanish older man he had started to serve before me, and there were people behind me also who were there before the spanish gentleman, and the bartender gave me a scowl and was not very polite towards me for a few days after. And I was honestly not rude to him when I was pointing to him that he wasn't serving in the right order. Spanish people don't deserve special treatment just because they share a nationality with the staff. But like I said, most of the staff were very polite and friendly and they should be commended. The animation team: There was a very small animation team at this hotel, two guys Martin and Mike were handled the adults during the day and had some fun activities for the guests to participate in such as darts, archery, airsoft rifle shooting and other things. Martin and Mike were pretty different. Martin was very friendly, he speaks pretty good english and talked to everyone who approached him and he approached people all the time around the pool getting them to participate. He sat with me and my fiancee a few times in the evenings and we talked and had fun. Mike, who has been doing this job for a few years I heard, and he is the boss, was not as friendly. At least not if you spoke english. Both me and my fiancee tried talking to him more than once and we didn't get much reaction. But when the guests spoke spanish or german he was nothing but friendly. For that reason we found him to be rude. And also the management should consider getting Martin to talk on the microphone in the pool area when there are some announcements from the animation team, Mike mumbles his words and it's extremely hard to understand what he's saying when he speaks english. Just a little tip. The food: The food was pretty good, they had one buffet style restaurant which served breakfast, lunch and dinner and it was very good and I always found something that I could enjoy eating and I can be pretty picky. You get seated by a waiter at every meal, and the place looks good too. Just a few tips for coming guests, the bacon on the right side of the buffed tended to be more cooked and much better. The chicken and other meat in front oft the hot pan where a cook makes it the whole meal time tends to overcooked and dry. They cook thin slices of chicken breast for probably about a minute to long on each side and you're lucky if you get the least cooked ones. So put some sauce on your plate if you take the chicken. Everything else was very good and you should always find something you like. The evening entertainment: I know I've been pretty negative in this review so far, and it doesn't stop here. The review is both good and bad. Mostly they had some bottom shelf bar singers with their electronic keyboards singing easy to sing mostly boring songs. They were all mediocre at best and they are clearly regulars since in two weeks we saw two or three of them twice. But in between this pinnacle of mediocrity there were some very entertaining acts which included dancers, acrobats, a magician and more, those were great and the room was actually full with people watching and clapping instead of a half empty room with people sitting there because the seats outside were taken and who only clapped politely and not very enthusiastically. The management should really reconsider the entertainment when it comes to those singers. Really. The A la Carte restaurants: They were pretty good, we like Italian one over the Mediterranean one, but that probably mostly because we're not that much into sea food. They have a long pants rule for the men, just like it was the year 1960, but luckily they didn't seem very strict with that rule so I wore decent shorts and a shirt two times and they didn't comment on it, and other guests were wearing shorts also. I got the carpaccio as a starter both times we went there and it was great both times, I then got the beef steak which was pretty tasty but it was very small, like 100g at the most, which I found to be a little cheap. The amaretto icecream is very good and the tiramisu is delicious. The only thing we didn't like was the spaghetti dish, it was coated with soy sauce and wasn't all that good. I don't know any Italian restaurants who use soy sauce on their spaghetti. But anyhow, all in all the food is pretty good. The sangria is very good there also in my opinion. The snackbar: There's a small self serving snackbar at the pool are. It has a roof but if open on one end and therefore pigeons are in there very regularly and flying over the food, picking at the food and sitting on the tables. Not very sanitary. But the food was good, they had nuggets, bacon, bread, cheese and butter and other things. The toaster is broken though, and I pointed it out the one of the staff, but it wasn't fixed for the two weeks we were there, or replaced. They really should buy a new toaster, and but some nets up or something because of the pigeons, they can be very dirty. The pool area: The pools are pretty good, there is a big pool and shallow childrens pool with a third splashing pool for the smallest kids. There was a decent amount of benches around the pool, even though it could take a few more without getting crowded, and the umbrellas weren't too many, and many people were using two or three at a time and the staff said nothing. Also people woke up early to pick a bench and put a towel on it, even up to 4 benches, and then they went out for many hours, just so they can get back in the afternoon to have their benches waiting on their favorite spot. This bothers me very much, there's nothing wrong with being able to put your towel and keep the bench for up to an hour, but when you're allowed to have your towels on for 5 or 6 hours even that's ridiculous to me. They have people working around the pool all day and they should be able to notice when a bunch of benches aren't being used for hours at a time. When people who stay there the whole day have to maybe sit in the worst spots because they didn't wake up at 8am to run out to put a towel on a bench. So all in, I give this hotel 3 stars out of 4, and it's not all as bad as I've been describing, the negative sides should also be talked about honestly so they can improve. The weather: What can I say, we had around 10 or 11 very cloudy days out of 14 days, and I'm talking about a thick carpet of clouds, I didn't even wear sunblock most of the time. The difference in weather compared to the south is huge. So if you want sun go to the south! The nightlife: Almost non existent, literally the city almost dies after midnight even on weekends. We mostly went to a bar called Beehive which is one very few bars open longer than 1 am. It's a very nice bar, it has darts and pool, the staff is wonderful and the drinks are cheap.

We stayed at this hotel between 9th - 17th July. Our group consisted of my husband and I, two children aged 14 and 15 and my 75 year old mother. Therefore, the hotel had a very broad group to please in terms of holiday expectations. The location really suited us; close to shops, bars and restaurants but slightly off the busier promenade. The hotel grounds and pool area are spacious and well kept. I have been to other hotels in the area in the past and I don't believe this one can be beaten in terms of quality of pool area on offer for this price. The animation team work hard and managed to engage the interest of everyone in our group in something, regardless of age. My mother and I liked aqua fit and bingo and the others loved archery and table tennis. Our rooms were as expected for a 4 star hotel, clean, comfortable and well serviced by housekeeping. There aren't any tea/coffee making facilities though, so bring a travel kettle. We had a lovely mountain view from our rooms. I emailed the hotel about three weeks prior to arrival and requested that the twin and triple rooms we had booked be next to one another and if possible adjoining. Although this is not guaranteed, we were pleased to find that we had rooms with interconnecting doors on arrival. We went half board and all of us enjoyed the food, which was varied and something new to be found every night. You were able to swap an evening meal for lunch if you wanted, which was great for us as we went out for evening meals a couple of times. The staff throughout the hotel were helpful and friendly. We had a great holiday and would definitely return to the San Felipe.

I would like to share my pleasant memories of staying at the hotel. Everything was great: nice, helpful, cultural staff, gourmet food and drinks, friendly atmosphere in the hotel, comfortable and clean rooms. I would recommend for a great holiday. The hotel is ideally located by the ocean, close to the promenade and walking distance to the old city.

Avenida de Colon , 22 Puerto de la Cruz Tenerife

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Located within a 5-minute walk of La Paz Lookout, Bahia Principe San Felipe is within a 15-minute stroll of Botanical Garden of La Orotava. This 4-star hotel has 261 rooms and welcomes guests with 3 restaurants, a full-service spa, and an outdoor pool. Centrally located in Puerto de la Cruz, the hotel is also a short walk from Sitio Litre Garden and Las Piramides de Martianez Shopping Center.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning from 7:30 AM to 10 AM. Enjoy dining at Main Restaurant Teide, one of 3 onsite restaurants. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge.


Rooms

Bahia Principe San Felipe's 261 air-conditioned rooms provide furnished balconies and desks. TVs come with satellite channels, and WiFi keeps guests connected. Bathrooms offer hair dryers, free toiletries, and bidets.


Property features

Bahia Principe San Felipe features a full-service spa, an outdoor pool, and a children's pool. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this spa hotel include a fitness center, a spa tub, and a sauna.

Room options

Standard Room

King 1 | Full 1 | Sleeps 3

Standard Room, Sea View

King 1 | Twin 2 | Sleeps 3

Junior Suite

King 1 | Twin 2 | Sleeps 3

Junior Suite (2 Adults + 2 Children)

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

82% of guests recommend this hotel

Total of 1631 reviews