My complaint about the property was that I reserved a cabin hut. The day of my reservation, I received a message from them informing me that they no longer had any cabins. They offered me two rooms in their Hotel Laguna. One of the rooms had a very mediocre AC unit that would not work. The rooms themselves were okay. What bothered us the most was the location of the building. It was so far down the road. We were the only ones placed in this building. Enjoying the pool to ourselves was okay, but that is not we paid for or thought we were reserving.
My complaint about the property was that I reserved a cabin hut. The day of my reservation, I received a message from them informing me that they no longer had any cabins. They offered me two rooms in their Hotel Laguna. One of the rooms had a very mediocre AC unit that would not work. The rooms themselves were okay. What bothered us the most was the location of the building. It was so far down the road. We were the only ones placed in this building. Enjoying the pool to ourselves was okay, but that is not we paid for or thought we were reserving.
