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Recent guest reviews

We had been staying at a nearby property for 2 days, and were looking for a different dinner menu. Initial impressions were positive as we entered the hotel on a Saturday night, around 7pm. The first restaurant we went to was completely empty of customers, just a couple of staff who just looked at us from a distance, as we stood waiting for assistance. I decided to approach one of them to see the menu. He said that we should go to a different restaurant "over there" as he pointed out the window, beyond the swimming pool. We duly went outside, walked passed the pool, and stood at the entrance to what appeared to be a more upscale restaurant. Again, we were ignored by the 3 or 4 staff standing around. We could see no customers around the pool, or inside the restaurant. My instincts were to turn around and leave, however, as we had made the effort to check out the restaurant, I approached one of the male staff, and asked (in English) for a menu. The employee held up one finger (which I assumed meant "wait") and he disappeared. 2 minutes later a female employee arrived, and stood in front of us, saying nothing. I asked her (in English) to look at the menu. She handed us 2 menus in Russian. I asked her if she had any menus in English. She laughed and said NO. Perhaps this restaurant only caters to locals and Russian speakers. Or the staff simply don't care to make the effort to accommodate guests who speak other languages. We had a nice dinner at the Hyatt next door.

I stayed here for 7 nights. It's a good quality hotel with very good rooms and comfortable beds. The food is OK for Uzbekistan. Breakfasts are fine but limited in what they offer. Prepare to wait for your omelet as the chief is disinterested and slow. The staff are varied, as they are in most of the country, customer service is a new concept and will take some time to take hold. The location is very good. It's cheaper to book direct but that can be hard. The gym is poor, the pool good. There's a good place for a drink over the road, Gloria Jean's, part of another hotel.

It was ok. Breakfast is superb. The staff needs to be trained more to speak English and to be hospitable. They don't know how to socialize with the guests and help tourists with their problems in visiting their country. It is a luxury hotel but it lacks a heart for tourists. You will find a hostel in Tashkent more hospitable. The ATM machine inside this hotel is not available all the time and they only accept VISA so you will be forced to go to another hotel to withdraw cash. I suggest to include flight booking in their services just like the hotels nearby.

We visited as part of a tour and found this hotel very well located and quite accommodating. It’s right in the Government quarter overlooking another famous hotel. Rooms were nice as was bathroom. Restaurant good. Really nice pool and spa with sauna and steam room. Good value for location and services.

We arrived in time for breakfast. It was crowded. Getting myself a cup of coffee took forever. The queue doesn't seem to move. Cutlery was out of place; near the coffee machine which wasn't very obvious. Staff on duty were not attentive. Tables were left uncleared. It was probably how the buffet was arranged that makes it less conducive when there is a big group of guests. In the elevator, a staff informed us that there is wifi in the room. Another guest interrupted and commented that the connection was terrible. True enough! The room was great though. We had too short a stay to really enjoy the facilities. We had a comfortable sleep - if you prefer firm mattress. Checking in and checking out was smooth. The porters were all friendly and would make an effort to engage in conversations with us.

I was there for 7 days, i visit Tashkent for Business. 3 days before i my book runs out i ask at the reception if i can extend my Room for another Week. They told me yes, its no problem. One day later the reveption called me, ask if i want to extend my Room, i say yes, please extend for a week. On the evening before the extension should start, the reception called me again. "Sorry, the manager dont give you the extension, you have to check out tomorrow" I travel a lot around the world for business, but such an outrageous insolence i have never had before. It seems the Manager should go and clean the streets, maybe he is not too stupid for this job...maybe

I stayed 2 weeks at the City Palace and thus experienced the good and not so good side of this hotel. The location is great, adjacent to Hyatt Regency and Wyndham, near Amur Timur museum and square, and in short walking distance to metro station. The rooms are spacious, classic design of US hotel chains in the late 90s, the room floors are carpeted, the quality of cleaning of my room varied, probably depended on the cleaning lady. The staff is friendly and helpful, breakfast is average but sufficient for all tastes. There is a currency exchange office in the lobby. Shower is in the bathtub and one must be careful when getting out of it as the bathtub is rather high.The negative points were the rather slow Wifi, the sole coffee machine at breakfast which in my opinion definitely does not have sufficient capacity for a hotel. I found it strange that every few days I was reminded to pay and had to do so; once I got a call from the reception at 22.30 and was asked if I would check out the next morning even though I had extended my booking. The one outstanding person at the reception is Iona/Iman (?), and one girl at breakfast who always was at service, unlike some of her colleagues.

The hotel is terrible and expensive. The staff is rude. Facilities are dirty . Rooms are old. The breakfast in the morning is horrendous. No taste at all. Indoor swimming is smelly.They charge for second person in the room, even though you are couple. What the heck? For the price I paid, I expect much more. Old uzbeky style. Only location is okay. Never recommend anyone. Better stay in Hyatt behind it. Pay little bit high but dont get upset.

The City Palace hotel in Tashkent is quite a luxurious hotel. The outside pool is a nice addition since it can be very hot here. Additionally the ping pong table was a playful plus. Rooms very very good. Only downside were the crowds at the breakfast which resulted in some favorite items empty.

During a business trip I stayed here for 5 days and I would probably recommend this hotel, but there are still some points which made my stay not so pleasant at certain moments. First positive side: 1. Great location 2. Friendly staff 3. Beautiful entrance hall with typical uzbek historic architecture. 4. Nice breakfast Negative points: 1. Slow wifi. During a long period of time of the days, the wifi didn’t worked. They changed my room to another floor, but I still had the same problem. 2. Slow room service 3. The gym is very old and small. 4. The swimming pool was dirty and not so convenient. All in all, I would refommend this place for a short business trip.

Amir Temur Street, 15 Tashkent

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

City Palace Hotel places you within a 10-minute stroll of Amir Timur Museum and Amir Timur Monument. This 251-room, 5-star hotel has 2 restaurants along with conveniences like an outdoor pool and an indoor pool.


Dining

Free continental breakfast is served each morning from 6:30 AM to 10 AM. This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

All of City Palace Hotel's 251 air-conditioned rooms provide balconies, minibars, and coffee makers. TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include free local calls, free bottled water, and safes.


Property features

City Palace Hotel features a nightclub, an indoor pool, and an outdoor pool. You can take advantage of free parking, along with a shuttle from the airport to the hotel (available 24 hours) for USD 25 per vehicle. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a health club, a spa tub, and a sauna.

Room options

Suite

Full 1 | Sleeps 2

Presidential Apartment

King 1 | Sleeps 2

Standard Twin Room

Twin 2 | Sleeps 2

Junior Studio Suite

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

51.0% of guests recommend this hotel

Total of 341 reviews

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