Serenity Diamond Beach4.0 out of 5.0
Recent guest reviews
Have been coming here for a bit now last time we stayed we were upgraded free valued customer that was good. This stay in the N cottages bloody awful terrible bed, ants in bed 4 mornings i had to fumigate. Wont b back.aircon leaked.
The pictures on line of this place look great!! Unfortunately that is where the good ends. There is no atmosphere or vibe either at the restaurant or in the "Resort". I feel The word Resort should be used very loosely when referring to Ramada Diamond Beach. It resembled a ghost town with barely another guest or staff member in sight. Rather than feeling safely secluded I was looking over my shoulder as the result of an eerie feeling. The Resort is in DESPERATE need of renovation. I even checked the internet for information of it going bust. The Villa I stayed in was of a 3 star standard at best. The timber on small balcony needed restaining and the outdoor table on this was rusty in parts. Inside I found dark long curly hairs on the timber floor near a locked bedroom door. No milk in fridge and very sparse offerings in the towel/shampoo area. On a positive note sheets & towels were clean.
We stayed here during our month tour of Australia. I was expecting more of a up market resort this really wasn’t. I’m not usually one to comment but I don’t want people to feel how we did. I did read the reviews prior to booking and some pictures are let’s says very well done however I believe I need to see things for myself, I too have Holiday rental properties and understand the maintenance/effort required to keep these properties in good order. The property we stayed in was very tired to say the least, but this could of been overcome if it was at least clean!! On arrival the mesh door had been forced previously and not repaired The doorway into the property had a dead cockroach and cigarette ends. Inside the property two dead cockroach’s on the bedroom floor. The outside furniture was covered in bird mess! The air conditioning remote holder came away from the wall in our hands. Surely if the property was being rented it would undergo a check that day to make sure everything was ok? The dust in the property was unbelievable we had to clean all sideboards, plates, cups and glasses. We could never sit outside and use the bbq and table & chairs as they were covered in birds mess and the flies are unbelievable! When running a business involving rental properties and management for owners I suggest your procedures are changed ASAP We are visiting Australia again next year and this place will definitely not be on my list. All issues reported to Management
Although not the most luxurious resort, the recently refurbished unit we stayed in was very comfortable. With plenty of grassed areas for the kids to play, beach access from the resort, a stunning pool where you can hear the waves rolling while you swim and birds and wildlife at their finest, this place is perfect for a relaxing few days away.
We stayed in the Beach Hut, price was a bit high but overall it is a nice place. Has close access to Diamond Beach and the larger pool, with a nice view of the sea. Diamond Beach is unpatrolled so if you want one with lifeguards go to Blackhead Beach. The room was quite nice, especially that each bedroom had its own bathroom. If anything went wrong, someone would come and fix it. Overall stay was good, but recommend for families.
We stayed in the family cottage, heaps of room for a family of 4, very close to the pool & beach, the resort restaurant had great food, service, sizes & good value, happy hour at the bar is a must!!!!
It seems like it is a fancy caravan park without the caravans.Yes there is two pools however it is not deep enough for a good swim for adults.If you have small kids it could be great.Forget swimming in the ocean no life savers on duty and the water is way to rough to send kids into. Take your own food,drinks and toilet paper as there is only one restaurant and is closed for lunch ! Breakfast is served only on weekends.The gym is actually a small room with three equipments in it !Rooms dont have air conditioning and gets very hot .Air conditioing is in the main living room barely enough to cool that area.The sheets were very clean and white however the bathrooms were not clean,skirting boards were dusty kitchen area ,fridge area was just horrible ,certainly not a star.Customer service was very good,the pool was clean.Not enough entertainment for kids unless you are going with other friends and families.No food room service.Take plenty of food and snacks as the clostest supermarket is km away.The cooking pots and pans were actually a health hazard as they were full of burnt marks and scrapped off teflon
Lovely location on the beach and good for a low key family holiday, but I would say it is overpriced. No room service, self catering. The service is not particularly personable. We were showed our rooms on the map and then the places we were to empty our own garbage. Rather than a resort with villas and a restaurant/bar I'd call it a holiday park with cabins and a cafe. Pity the advertising didn't reflect the reality because our expectations were higher than they should have been.
I went to the Ramada resort at diamond beach with my extended family for a week and I have to say, it was excellent. We received great prices due to specials and it was worth it’s price. The villas were situated about 1 Minute away the beach but while the beach was beautiful it was not patrolled and was filled with some rips. They had 2 pools one small but deep and the other large but shallow. It also had a kids centre, playground and tennis court. They had a restaurant but we didn’t eat there as their was a food works 5 Minutes away so we cooked in the fully equipped kitchens. Overall the resort stay was excellent and I enjoyed it very much.
Great facilities! We booked a 2bdrm resort villa and the rooms were massive! Our King size bed was very comfortable. Loved that the lounge room separated the 2 bedrooms. We went as part of a group (family reunion) and it was so cool walking from villa to villa seeing family! Owners were awesome! Definitely coming back. J
Reviews from Trip Advisor
67.0% of guests recommend this hotelTotal of 300 reviews