We liked the property overall, but we did have a few issues beginning on the first day. There was supposed to be a "binder" in the room that would probably have explained many things but, there was no "binder" in the room. The wall mounted hair dryer did not work. There were two TV remotes in the room, but neither one worked consistently. There was only one hand towel in the bathroom. The door lock mechanism was faulty. After trial and error, I learned that unless I slammed the door, the latch would not secure the door. I communicated these concerns to Carmen, via texts, phone calls, and email on the first day, but never once did I receive a return phone call. This is very unprofessional.