Shangri-La Hotel Suzhou4.5 out of 5.0
Recent guest reviews
Absolutely loved this place. When visiting nearby parks and the old quarter Shangri-la is well positioned either to stroll on foot or take a cap. The rooms a nicely designed and quite big. Breakfast will blow your mind away! Super is an understatement.
Such a nice hotel. Stayed here for multiple business trips and I love staying here. The staff are very friendly and helpful. Breakfast is delicious and the spa and pool area are great and clean. Highly recommend this hotel.
Nice hotel, efficient check in and check out and the room was excellent, very spacious and nice view. Breakfast and dinner quite busy, although variety was enough, food quality could be better, staff seemed to be quiet busy. The gym was good, with enough equipment and space. Overall, the hotel is nice, however. public areas and atmosphere are not as quiet luxury as other Shangri La hotels.
First time to be here, first time to book this order. Good good good, everything, Tina good attitude, like talking, smile all time, Environment perfect, very silent, but no music One hour is short Next time will come back
This hotel has really earned 5 stars. Everything is excellent the rooms, the facilities, the gym, the Lobby bar and the amazing breakfast buffet. Staff is very friendly and helpful. Loved to be guest in this hotel.
We have stayed in the hotel for 14 nights and it was really pleasant. The staff were always smiling and friendly. We were with our 9 month old and he made good friends with the staff. I would like to sincerely thank Tony for his excellent support during the stay. We had some issues with the room and it was promptly attended to. Tony was also very helpful to my family in helping with places to see (recommendations) while I had to be at work. At the CafeSoo , the manager Rain was super helpful. Always a smile and greets with full energy. Made us always feel warm welcomed every time we walked in there. For me, all in all a hotel would be only good enough if the hospitality stands! Shangri La has managed to hire some excellent staff at Suzhou and it was a pleasaure staying there for 14 nights. Looking forward to be there again. Thank you Tony and Rain once again for making us feel liek home.
Spent 12 nights in the Shangri-La hotel my first visit to China, all I can say is if you are going to Suzhou this is the only hotel to stay, restaurants and food were excellent, the facilities second to non, but it was the staff and service that was outstanding traveled many places with my work and this is one the best. the staff were very friendly and always helpful, the bar staff were very friendly and after a long day in work they were very attentive and definitely went the extra mile to make me feel at home. Will be returning to Suzhou and will definitely be returning to the Shangri -la hotel.
I am travelling to Suzhou every second month for more than 10 years now and every time I am staying at the Shangri La. The rooms are spaceous, clean and luxurious. The staff is friendly and helpful and the food is offered in a good variety and tastes very good.
The staff at the Suzhou Shangri-la are amazing. They bend over backwards to please you with so many little things. Especially Calvin, Owen, Winnie, Virginia and the whole staff at the Horizon Club. The houskeeping staf are wonderful at trying to make my stays as pleasant as possible by not tying to make my room the same as everyone else's. For instance I use a towel for a pillow and it is great when the staff already knows this and does not continually replace the towel with a pillow. I stay at the Shangri-La because it is the best value that I can find that communicates and understands English well. the service and food is always top notch and I with so many good english communicators on staff, I can make and receive small special requests like peunut-butter and jelly to make simple sandwich. Thank you to the staff at The Suzhou Shangri-La. I'll be back in November. Matt
Being worldwide travelers I must say that I never received this kind of great, wonderful services at this hotel. In particular Fiona, Jobst, Rain, David, Ann, Virginia, Winnie, Ammi, Calvin, Owen and Tony. At each of their position they all offered a wonderful service and I am thinking them for that. This hotel is really customer oriented as well as maintaining a local tradition in all services. Spacious and clean room, meals of excellent quality. It is highly recommended to anyone who would like to appreciated the Chinese hospitality with great smile from each of the crew then it is the place where you have to stop.
- Free WiFi and wired Internet in rooms and public areas
- Free valet and self parking
- Onsite dining
- Indoor pool
Located in Gao Xin District within 2 miles (3 km) of Hanshan Temple, Shangri-La Hotel Suzhou is within a few miles (5 km) of Lingering Garden. This 390-room, 4.5-star hotel welcomes guests with conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi. Tiger Hill is also nearby.
There are multiple options for onsite dining with 3 restaurants, including Cafe Soo, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start your day off with buffet breakfast, available for a fee.
Shangri-La Hotel Suzhou's 390 recently renovated rooms provide minibars, free bottled water, and laptop-compatible safes. TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. In-room massages are available, and other amenities include ironing boards and desks.
Shangri-La Hotel Suzhou features an indoor pool, a children's pool, and a health club. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and an outdoor tennis court.
Reviews from Trip Advisor
93% of guests recommend this hotelTotal of 842 reviews