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Mercure Suzhou Park Hotel and Suites

4.0 out of 5.0

Recent guest reviews

Good hotel, with large, neat and clean rooms. Rooms are bit noisy and hotel is in the middle of nowhere. Nearest mall is 10 minute drive away. Staff is very friendly and helpful. Restaurant has limited choices for continental food. We Cheked in on a public holiday and it was deadly silence in the hotel. Otherwise fine comfortable stay.

Upon checking in it seemed clear that the English skills of the staff is somewhat limited. Although my Chinese colleague more or less handled the actual check-in process, there was no greeting in English or any exchange of words when handing over my passport or paying the deposit. I’m perfectly fine with being “ignored” like that. I just assume that this might – at best – cause misunderstandings if not actual problems in other cases – e.g. when trying to book a massage. On a more positive note, we were upgraded to what they called a suite. Obviously, this meant that the room was quite spacious. It also appeared clean and “welcoming”. In regards to WIFI, the connection seemed fairly strong in all areas of the hotel – and the room had enough electricity outlets in case you need to charge a phone, iPad, computer, etc. at the same time. The room was also equipped with an iron and an ironing board. However, since we were upgraded, I’m not sure if this is the standard in all rooms. There’s a nice flat screen TV opposite of the bed. Although I didn’t use it, according to the information in the room, available channels include CNN, BBC, Star Sports, HBO and Cinemax. In terms of food, I only really tried the breakfast buffet. There’s surely nothing exciting about it – there’s a (natural) overweight of Chinese dishes – but it’s still possible to get cereal and bread. Although the taste is a bit dull and the selection of cold-cuts somewhat limited, it’ll get you through the day. The hotel gym mainly focuses on (old) cardio equipment. However, the traditional multi-gym and the selection of dumbbells (although somewhat limited) allows for a bit of weight training as well. Word of advice, though: This hotel gym is the coldest hotel gym I’ve ever used! If you don’t want to freeze your butt of, I suggest that you dress warm! There's complimentary water and towels. Would I stay at this hotel in the future? Maybe… I do, however, consider the freezing gym and lack of English skills of the staff a problem.

A quality hotel in the Industry zone that is not too far from the new huge mall (2km to Aeon mall). Staff is competent and friendly, rooms are clean with a decent restaurant on the 1st floor, nothing to comain about.

This hotel is in the middle of Suzhou industrial park and if you are on a business trip than this is the hotel next to Samsung, however, if you want to stay near the lake this is not even close to it.

Comfortable hotel in the heart of the Industrial Park. Rooms are well appointed, clean and comfortable. Service - in all areas, was efficient, friendly and helpful. From housekeeping, reception, restaurant and concierge staff. I look forward to my next stay. Well worth a visit if you are in the area for business.

State done night on business. Very comfortable, clean, with spacious rooms. Concierge was excellent perfect English and even help me calling a delivery pizza (Papa Johns). Breakfast was a standard buffet with western and chinese food. In all a very good hotel perfect for a drop by when in Suzhou.

Nice built place in the industrial parc, if you wish to go out for dinner, as the two restaurants have a limited quality and comparative very high prices, you need a taxi to the center. The rooms are big and well equiped, the gym is nice and clean.

I would recommend this hotel if you cannot find another one around this industrial park. If you are a foreigner do not expect too much of service or expect staff to to speak English. However, staff are willing to help and they are courteous. Also remember Mercure brand is a 3 star property so do not expect more. The positive side is my room was clean and comfortable. I did not go to the restaurant. The location is great for someone on business visiting Suzhou Industrial Park, but for a traveler like me it was inconvenient and there is nothing interesting close by in the area.

Rooms are comfortable and clean. Check-in was efficient and friendly. Food quality at breakfast, lunch and dinner was good. Service both in the restaurants and in-room was good. Good location for the industrial estate. Keep up the good work.

it is located in the middle of the industry complex in Suzhou. near the hotel, there are big and beautiful lake and you can reach at the city center by taxi, it will take around 10minutes from the hotel. there are lots of nice restaurants.

336 Feng Li Street Suzhou Jiangsu

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Fitness center

Located in Wuzhong, Mercure Suzhou Park Hotel and Suites is 4.6 mi (7.4 km) from Yuanrong Times Square and 4.9 mi (7.9 km) from Ferris Wheel Paradise. This 4-star hotel has 193 guestrooms and offers free in-room WiFi, free self parking, and a fitness center. Suzhou International Expo Center and Suzhou Culture and Arts Center are also within a 20-minute drive.


Dining

Enjoy dining at SOHO, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

The 193 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free bottled water, safes, and phones are also available.


Property features

At Mercure Suzhou Park Hotel and Suites, guests have access to a fitness center, free WiFi in public areas, and 4 meeting rooms. There's free parking, and an airport shuttle (available on request) for CNY 700 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and an arcade/game room.

Room options

Deluxe Room, 2 Twin Beds

Twin 2 | Sleeps 3

Deluxe Suite, 1 Queen Bed

Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

66% of guests recommend this hotel

Total of 103 reviews