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Holiday Inn Jasmine Suzhou

4.0 out of 5.0

Recent guest reviews

This hotel has smoking and non smoking room which is uncommon in a international chain. The rooms are large in size and is well appointed. The lights are bright, so it very comfortable to stay in. Because of there are smoking room, there is a smoke smell in the lift and even in my room which I specifically ask for "non-smoking" room. The hotel has a Starbucks cafe attrached to the lobby which is a great place to rest and relax. The hotel has a goof Chinese restaurant, the quality of food is good except the service is not up to standard. The breakfast selection is not the best , but acceptable. The service at the breakfast cafe was at most none. No one showed me to any seat, no one offered to pour coffee or tea. The location is so close to the San Tang Old street which is just 5-7 min walking distance from the hotel. Along the way, there is a MacDonald and other shopping area. I would like to warn residence of the hotel to latch the door. I personally experienced that a hotel staff opened my room door around 9:30am on a Saturday morning while I was still in bed. He back off when I open my eye. This worries me. So beware! you have been warn, As a whole I like the location but the service level could be improve. The service level is really not up to the standard of the Holiday Inn brand. I see Holiday Inn express in other location that has better service.

I'm not sure what the reviewer who says this hotel needs renovation means. I found it to be clean, comfortable, with fairly modern fixtures and fittings. It's in a fairly good location near the subway and within walking distance of the historic Shantang Street and canals. We found about 3 staff/managers who speak English, and they are extremely helpful. The service in this hotel is top notch. If anything, they really, really want to make you happy so we ended up leaving the do not disturb sign up a lot so that we didn't get buzzed for newspaper delivery, etc. The staff wants to know that you are satisfied. They put on a great breakfast buffet. Restaurants in the neighborhood are mainly local Chinese with some big chains in the malls nearby. Because the hotel is a tower, it's a landmark and usually easy to find your way back to. When catching a cab, make sure to bring the hotel's business card and tell the driver it's near Shi Lu station.

Good location in the city , service is average as many staff doesnt speak english. Bar is not opening in the evening !!!! Minibar item very limited only soft drinks and not even a beer inside I like the shower :)

It's convenient located near tourist area but it's quite old and it needs a renovation, good enough if you can book it at low prices. Nice staff but hard to understand English. Breakfast is just ok, it has a Starbucks at lobby floor.

We had a wonderful time in Suzhou and certainly in part because of the staff at this hotel. As westerners travelling in a foreign land they were very generous with their time. We needed a SIM card for a mobile and the concierge came down the street with us and spoke to the people in the shop - well and above exceeding necessary service! The hotel manager spoke to us personally and was helpful and lovely and all in all I would recommend this hotel very highly. (The room and amenities were great also.)

Holiday Inn Jasmine Suzhou I stayed there on 19.9.16. I booked a 6 day trip Shanghai thru TravelChinaGuide and I was totally surprised to find a 5 star hotel. I had a huge room with office corner, a sitting corner, a Treble Bed. Bar, shover and tube separated. The fastest WiFi Line I ever experienced! It is listed as a 4 Star, but nothing is different to a 5 Star! The view from my room at floor 20 was amazing. I never experienced a breakfast buffet like here! And specially there I felt the friendly atmosphere with helpful personal.

On short notice we have had several meetings in Suzhou. Starting early in the morning we did not want to travel from Shanghai, hence we decided to take a hotel directly here being a bit worried not to get a Western standard. Were happy to find a Holiday Inn, always have had good experiences with them in China. We arrived late in the evening around 9pm, so the hotel area was not too busy anymore. Entering the hotel is a bit strange, I am used to impressive lobbies, this hotel just have a small reception area. The staff was quite slow but we did get our rooms and some positive surprises. I was upgraded to a suite, that was a really nice room with a view and a comfortable bed. The badroom arrangement was a bit strange and good have been in better shape. Also we received a free drink voucher. Finding the bar was a challenge, turned out to be the counter close to a sitting area. We got a beer, but it was in a can. Surround of the hotel was already described by others, lots of things with a local touch. The biggest positive surprise was the breakfast. It is a huge area and there were plenty of food to choose from, even western dishes which I did not expect here. Check out was trouble free.

The hotel is in a building located in the old town. It's one of the tallest buildings in that area, so you can have a bird view of the most of the old town of Suzhou. The standard twin bed room is huge. The lobby is small. And when we were there, they were having a renovation in part of the lobby so it was very noisy in the lobby. The facilities were less fancy and new, and it's thermos for the centralized air conditioner was not very sensitive. I adjusted it to be around 30•C, but it felt like 10•C.

Stayed for 3 nights and happy with the reception friendliness. Room is big , clean and modern. Nearby shops, malls, massage parlour, restaurant, street food stalls, mrt station.very convenient. Metered taxi is easy and always in front of the hotel. Internet is abit slow though.

Arrived late for 2 night stay. Booked best room on 28th floor. Everything is tired and dated and a little dirty. Gym is like something from 80's pieces of equipment damaged, not working and dirty. There is a general smell about the place mixture of cigarette smoke, and decay. Normally stay at Crowne Plaza Suzhou, stay there if you can

345 Chang Xu Road Suzhou Jiangsu

Located in Suzhou City Centre within a mile (2 km) of Suzhou Embroidery Research Institute, Holiday Inn Jasmine Suzhou is within 2 miles (3 km) of Metro Shopping Mall. This 4-star hotel welcomes guests with 304 rooms and conveniences like free in-room WiFi, free self parking, and a health club. It's in central Suzhou and also close to Xuanmiao Temple and Beisi Pagoda.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with breakfast, available for a fee.


All 304 air-conditioned accommodations feature sitting areas. Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and DVD players. Bathrooms offer hair dryers and free toiletries, and beds are dressed in pillow menus. Sofa beds, minibars, and coffee makers are also standard.

Property features

Guests staying at Holiday Inn Jasmine Suzhou enjoy a health club, a sauna, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle for a fee. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Room options

Deluxe Room, 1 King Bed, Smoking

King 1 | Sleeps 3

Superior Room

Twin 1 | Sleeps 3

Superior Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Superior Room, 1 King Bed, Smoking

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 470 reviews