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The Cascades Hotel at Sun City Resort

5.0 out of 5.0

Recent guest reviews

We stayed at the Cascades for a couple of nights - we were looking for some R&R and Sun City really does deliver. We relaxed at the pool, went for walks on the golf courses, wined and dined and spent a little time and money in the casino. The room was great, nicely furnished and finished and the bathroom well appointed. Negatives for a four star hotel though; the curtains didn't fit the windows properly, the shower head was poor and the coffee/tea offerings weren't too generous. Silly things, but they need attention for this level of hotel. The service levels were awesome and again, Sun City is wonderful - for those with or without kids!

Although we only spent one night here, the hotel and rooms are clean and luxurious. The staff are well mannered and well informed.. The breakfast variety and quality were excellent. I would not go to Sun City as an adult destination, but the 3 teens we took said they had a really amazing time. They enjoyed the freedom, the free transport to the different resorts, the valley of the waves, the arcade and the bowling. The business centre and wifi are great as well.

our room had such nice view. rooms was so clean and easy access to aqua park. and good breakfast . rooms was as good as palace hotel. i was at palace too its not as good as palace but rooms was same abit.not much differences.

Keeping in mind Sun City is exactly what it says on the box (an entertainment resort with a giant casino and mall-like entertainment arcade/eating area, surrounded by a gorgeous nature reserve), I took my two (teen and pre-teen) kids for a short stay and we all really enjoyed our time at the hotel/resort. I hadn't been to Sun City in years and I love how beautifully the 80s architecture of the Cascades has stood the test of time. I hope they keep the original fixtures as long as the hotel lasts (beautiful brass light fittings, cylindrical elevators, all of it!) Not to worry though, the rooms themselves have been upgraded and have giant TVs and pretty fast free guest WiFi. My favourite part about the room, though, was the view – out across a jungle-like garden and the Cascades' water features. It was lush and totally quiet. Honestly, when we woke up each morning we could have been the only ones there. We stayed in a family suite that had a pull-out bed in the sofa/couch, which was completely adequate for our needs. The main bed itself was super comfy, and had nice linen which I appreciated. My other favourite feature was the Nespresso machine, so I could make good coffee whenever I wanted. There were a few things that weren't so perfect, mainly the pool being closed for maintenance when we were there (it's such a great part of the hotel). Which is why this review only gets 4 stars. Also, I do think that the room service and on-site restaurants could ramp up their salad and vegetarian options about 1000% (iceberg lettuce lives on strong, to go with the 80s motif?). Also, too many darn smokers. Yuck. The room rate includes access to the Valley of the Waves (fake beach! fake waves! but the water is blue and the sky is blue and the sun is shining, what's not to love?), and of course the famous hotel buffet breakfast. I've certainly had better and fancier buffet breakfasts at 5* places, but I can't fault this one (except maybe the scrambled eggs on the buffet were cold). It's generous, caters to every single taste – there is fruit, the full English, flapjacks and Nutella for kids or sweet-toothed adults, plus an egg bar, all the cereals... And I must say, I was happy, and full, on each day we ate there. The kids of course LOVED it. Pulling this all together were a group of super-pleasant staff. I think that barring one waitress on our first day, every single person who spoke to us, from waiters to the concierge to housekeeping, was wonderful. And that makes a big part of the impression. Oh: I saw another review comment that there wasn't much to do... That's far from true, but most of the activities (aside from the Valley of the Waves) come at a cost, and that can rack up pretty fast! My kids would have spent their entire trip, and my entire bank account, at the arcade inside the mall-like Sun Central (fast food and retail places, including a movie house and a nail salon and the arcade), which is literally across the walk from the Cascades but (mercifully) is completely insulated in terms of sound, and doesn't impact the view or anything. But I also managed to persuade them to play mini golf. One of them went go-karting. We watched a new movie at the very comfortable movie theatre. We also walked around the resort, went to the Cascades' small but lovely aviary... There were tennis courts and swimming pools (at other hotels, sob). And then the option of: game drives, segway tours, hot air balloon rides, a maze, a craft beer experience, and so on... So: lots to do if you have the budget. As for me, I'd like to go back when the pool is open, and sit with a book poolside, drinking cocktails, surrounded by the quiet jungle.

Visited with family - it's room sizes disappointed and we wee quite cramped amongst us - however the best thing was just opposite the hotel was a connection to the sun center where all the action was and we had a great time. The sun city place was quite vibrant but the hotel could have done a bit better but overall a pleasant stay

Hotel was very old but it has a good view. Rates are very reasonable compared to the palace. There was nothing much to do when we stayed in the Sun City. Valley of waves were closed that time. Cascades is very central. Lots of restaurants across the street. S

For the amount per night...you should really stay in better conditions. The rooms really need to be upgraded. Breakfast was good, but the service outside on the terrace was really bad. Rooms was neat and clean with fresh linen every day.

The hotel service is shocking together with the condition of the rooms i was given was equally disappointing. I had a room on the 8th floor and it was a deluxe room with a view of the garden so was super excited. Walked in and there was left over food in the fridge, the carpet was dirty, the connection for the shaving machine was hanging out. I was moved to 4th floor to a similar room and met the same poor standard. On a positive note the food was very good and beers very cold. Would I recommend you stay there NO especially after paying R11k for a 2 night stay.

The last time I was in Sun City, specifically Cascades, was about 20 years ago. From the minute we drove in I could tell that not much has changed. If there was a rating between Average and Very Good I would probably place this resort in that bracket. The Good The service was very good with most staff wanting to be of assistance and willing to help. The breakfast was really good with a good variety of good food to eat. We ate at Legends, in the hotel near the Casino and the food was tremendous and the service again very good considering there was a party of 21 of us. Not a single mention of a bad meal except my chicken which was bit dry. Stick to the steaks!!! We had a diner at the Boma which, to be honest, could have had a bit more atmosphere to it. Yes it was cold but the staff could have shown a bit of enthusiasm. The rooms were a good size. Shuttle buses were always available (except for one afternoon where we waited 45 mins for a shuttle bus to take us from Lost City Golf Club back to Cascades). The Bad Most of the party (overall 28 of us) were put into smoking rooms when most of them did not smoke. The water did not go down the drains that quickly leaving you with "bits and pieces" left after brushing your teeth, shaving etc. The toiletries left much to be desired. The elevators kept on getting stuck on the 8th floor, yes I was on 8. I eventually sorted this out by walking down the stairs to 7 and taking the elevator from there. The pool had no water in it. WiFi not too bad ALL over the hotel All in all I would not necessarily rush back although the staff service levels could be attraction enough to come back. Brighten it up guys it is looking a bit tired!!

The hotel really is somewhat run down. Decor in the rooms is old and old fashioned in appearance. One has the feeling that this needs an urgent revamp. The staff too seem to have lost the way. While very polite they lack any sense of urgency and I believe do not understand that visitors are the reason for them being employed. Simply being polite just does not cut it! The air conditioning in all the public areas appears to be set for high summer! No one seems to understand when we mentioned this to them!

Sun City Resort, Pilanesberg Sun City North West

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

The Cascades Hotel at Sun City Resort places you within a 10-minute walk of Lost City. This 243-room, 5-star hotel has a golf course, a full-service spa, and a casino. Mogwase Shopping Center and Pilanesberg National Park are also within a 30-minute drive of this Sun City hotel.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 11 AM. Enjoy dining at the hotel's 2 onsite restaurants: Peninsula specializes in international cuisine, and serves breakfast; Bocado offers relaxing pool views. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

All of The Cascades Hotel at Sun City Resort's 243 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free weekday newspapers. Guests can expect free WiFi and TVs with satellite channels and pay movies. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free bottled water, safes, and phones are other standard amenities.


Property features

The Cascades Hotel at Sun City Resort features a golf course, a full-service spa, and a casino. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours). Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a free water park, a nightclub, and an outdoor pool.

Room options

Luxury Family Room

King 1 | Sleeps 4

Paraplegic Room

King 1 | Sleeps 2

Superior Luxury Family Room

King 1 | Sleeps 4

Superior Luxury Room

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

70% of guests recommend this hotel

Total of 615 reviews