IntercityHotel Stuttgart3.0 out of 5.0
Recent guest reviews
The experience with the staff was very disappointing. I was travelling with a friend and had booked an overnight with 2 beds in one room via booking.com. On arrival in the evening on Dec. 22. we were told at the reception that unfortunately all rooms were booked, so they would move us into a smoking room. Us being both non-smokers and not having indicated this preference in any way, we declined and asked for a different room. This resulted in several rounds of bargaining and excuses. First the receptionist simply offered to cancel our reservation (and left us stranded searching for a new hotel), then he tried to have us pay for an upgrade, then the upgrade became free but we'd have to share a king bed, finally we ended up with an upgrade and 2 separate beds as originally booked. Mid discussion we had other guests sitting at the nearby bar join in on the conversation and mention similar treatment. We were under the impression that this is standard behaviour at the hotel and had we not insisted on our rights, we'd end up with a bad compromise at our costs, regardless of the pre-paid booking. I strongly advise against this hotel.
We arrived for a 2 night stay to visit the Stuttgart Christmas Market. The hotel is located atop the train station, and is in a perfect central location. Our room was on the 3rd floor facing the main street, however, it was very quiet. The room had a double bed, tv, small refrigerator and armoire. The bathroom was big by European standards and had a nice walk in shower. Your are steps away from the Koenigstrasse and the S-Bahn and U-Bahns are right downstairs. The hotel has breakfast at a charge, but there are numerous places in the train station to get something. Also, all guests receive complimentary transit passes for the S and U Bahns for their entire stay! Only drawback is that the wifi could be better.
Not a great two nights. The only good thing about the IntercityHotel Stuttgart is the location. Not great wifi but that was the least of my problems. The room was not cleaned well. There was a dirty tee shirt on the floor near the bed. I did not have any hot water the first morning, which was a terrible way to start my day. I had gone for an early morning run before a full day of business meetings and to come back to a cold shower was beyond unpleasant. When I complained to the manager, they offered a 25% discount on my stay but I would have much rather have had hot water. Also, the shower head was broken and sitting in the soap dish. Attention to detail is not a priority and neither are the guests.
The rooms need some "love" in a shape of new color on the walls & some new furniture - it's just too bulky and dated, but this is my taste only. The wifi was so poor, that loading a Google page took 2 mins - just a no go! Free-poor wifi sucks in all hotels., so does in this one. Shame! The great part of this hotel is the central location and above all; the receptionists were definitely one of the kindest and nicest I've ever met. Competent, fast, caring and friendly - this saved all the "negative" parts of the hotel. Bravo! But please, fix that wifi!
After a week at Intercity Hotel, Berlin Hauptbahnhof, we were very underwhelmed by the Intercity Hotel ,Stuttgart Hauptbahnhof. The first impression, arriving from Berlin by train was that we had stepped into a building site on top of a bomb crater. The station is being rebuilt and the trains arrive at a part of the old station and the concourse is accessed by 2 covered bridges over the building site. The hotel entrance is in the luggage locker hall – up 3 steps – and again did nothing to inspire confidence. We had booked a business room so that we could have a quiet room, as the hotel being an integral part of the station we were worried about noise. We were given a huge room with 2 queen size beds, which was not what we had booked, but on enquiry, we were told that was all there was left. For such a huge room, the toilet facilities were tiny, more like on a North Sea ferry. As it was supposedly a “family room” there were 4 bath towels, 4 hand towels and 2 bath mats. The man cleaning our room, who spoke neither German not English, didn’t seem to know the difference between a hand towel and a bath mat because on most days we had only 1 hand towel and 3 bath mats. The breakfast room was on the floor below Reception, down 3 flights of stairs, which would have been impossible if disabled. The only other access to this level was by going out the front entrance, 3 steps but with blocks for suitcases, through the station and down a walkway outside of the hotel and in at the lower level. When asked why there was not a lift to the lower level, we were told that it was an old hotel! There were 2 sets of lift doors but only one lift worked, with a notice saying the other was out of order. It looked as if this notice had been there for a considerable time. Perhaps it is not worth repairing with all the building work going on. The reception staff were pleasant but the dining room staff were abrupt. The breakfast buffet was good, as would be expected of an Intercity Hotel, cereal, fruit, cold meats, cheese, eggs, bacon, sausage, bread, rolls, cake, juice, tea, coffee, water. Very similar to the Intercity in Berlin but not topped up so regularly. There are beautifully starched tablecloths, which must be expensive to maintain compared with the paper table mats in Berlin which are quick and easy to replace. Our room was certainly fairly quiet except for the jack-hammer that started every day at 8am, thumping away every 8 seconds and shaking the whole place. This is not the fault of the hotel, of course. I don’t know what will happen to the hotel when the station is rebuilt. Hopefully they will rebuild it as well because it is certainly not up to standard. We couldn’t understand the air conditioning controls but the central heating worked well. We hadn’t thought to check when booking but there is no safe in the room; there is a facility in the reception but this means carrying a key and having to ask to access the safe, whereas in Berlin, the safe was in the room and could be accessed at any time with a code. The décor is well maintained except for the carpets, which have seen better days. All in all the impression is that the hotel is not worth refurbishing until the station is rebuilt.
Overcharged me for my stay by 50 Euros. Didn't hurt as much as when the guy on the front desk lied to me about telling me of the checkout time. On objection he became rude. An absolute garbage for the price they charge. The free VVS pass could have been a plus but it just cost 19 Euros of 3 days (6.33 Euros per day) if purchased on your own. I would take a better (yet cheaper hotel) and pay extra 6 Euros for the VVS card. Just milking the location advantage. Do yourself a favor, and don't even think of this place. I don't know how many days It will take me to get over the bad experience.
Firstly, it's hard to overstate how fantastic its location is. You are, quite literally, inside the Hauptbahnhof, and a very few steps from several food options, and from the central node of public transportation. And very near the central areas of the city: very easy to tourists like us. Also, the hotel per se, is good. Beds are comfortable, room is clean and the bathroom is renovated. There was a small fridge which was very handy to store some breakfast foods. Staff friendly and helpful. Public transportation fee card a nice perk. We stayed 11 nights, and until the 10th night i was sure to give it 5 stars. Buuuut, on the last night, something bizarre happened: the air conditioning started to suck the air from one of the neighbouring rooms in which people was smoking heavily. To be short, quickly the air of our room was stinky smoky, and we needed to turn A/C off and open the windows (it was a warm summer night). Needless to say, not the very best night we had... Bottom line: excellent hotel which needs urgently to fix this A/C problem.
I stayed for 1 week at Intercity hotel in Stuttgart on a business trip. The rooms are small but efficient. The staff is friendly. Best thing is its location which is actually inside a train station and they give you a free train pass for 10 days. Also its location is close to the shops. It was a lovely stay and I would repeat it again
I'll start by saying that both times we've stayed at the Intercity Stuttgart it was only for one night and I guess the general hotels practice is to allocate a room that suits them best given you won't be there long. It's happened to us in other cities. We were very lucky both times in this hotel. They gave us a smokers room which admittedly smelled of cigs. but the large windows quickly solved the issue. Other than that, the corner room was huge, had splendid views, an enormous bathtub and separate shower and toilet, lots of amenities, 2 armchairs, a desk and a separate table and the beds were very comfortable and spotlessly clean. As far as the spectacular breakfast is concerned I am happy to say that it hasn't gone down over the years and I'd rate it 5 star. They cater for absolutely every type of traveller and the display of good quality foodstufs is impressive. It is not true that you have to climb stairs to reach the reception desk: you simply have to access it from inside the station as opposed to the street door. The staff and the location perfect and they give you a one day transport pass which is a bonus. The price all included for one night was 100 euros so definately very good value. Wifi good, international press available and even a large basket of apples on the reception counter to help yourself. This is not a boutique hotel the decor is rather "serious" but cozy and comfortable all round.
Grab it for the location. Convenient to get to anywhere with the S and U Bahn at the doorstop. Got the deal for 63 Euro per night. worth the cent! use the german rail pass for free connections Via S bahn.
- Walking distance to Schlossplatz and New Castle
- Free WiFi in rooms and public areas
- 24-hour front desk
IntercityHotel Stuttgart places you in Konigstrasse, within a leisurely stroll of popular sights such as Schlossplatz and New Castle. This 76-room, 3-star hotel welcomes guests with conveniences like a bar/lounge, free in-room WiFi, and free newspapers in the lobby. It's in central Stuttgart and also a short walk from Old Castle and Schillerplatz.
For your convenience, a buffet breakfast is served each morning for a fee. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.
All 76 soundproofed rooms provide minibars and desks. Guests can enjoy free WiFi and satellite TV. Rooms also include hair dryers.
Guests staying at IntercityHotel Stuttgart enjoy free WiFi in public areas, free newspapers, and a TV in a common area. Offsite parking is available for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables.
Reviews from Trip Advisor
53% of guests recommend this hotelTotal of 283 reviews