Rocco Forte Astoria Hotel5.0 out of 5.0
This hotel is most popular for:
Recent guest reviews
we are very experienced luxury travelers so we found the hotel's cumbersome attempts to up sell us a more expensive suite at check in (in front of my traveling companion, and for more money than if i had booked the suite originally) embarrassing; later bait and switch trick to get us to use expensive hotel car when we asked for a taxi was something beneath a hotel of this class. But most incredible was the fact that air conditioning wasn't working in our room so we had to sleep in a sweltering 27 degrees for three nights. hotel basically ignored our complaints by suggesting perhaps we would like to move into a small room with no view (saying the problem must be the sun -- even though we told them the AC didn't work at night) until we finally took pictures of the thermostat at night and first thing in the morning, showing that the room got hotter over night, and only then did they acknowledge there was a problem (but failed to solve it; having first tried to sell us a more expensive suite with a view they originally said they had no rooms with a view to move us into and then magically at 2 am on our last night -- when we got in after a good dinner -- they offered to move us to a nicer room with the same view, but that was a little late). most of the staff were nice, but that didn't make up for not sleeping at night. we laughed out loud when the hotel gave us a paper asking us to rate them on tripadvisor -- we will but they might wish we won't..
Went for 4 nigths to visit the city, the hotel built in 1912 is in a premium location and has a refined atmosphere. If you want a classic turn of the century experince it's worth it. you seem transpoirted to the belle epoc in a nice clasic style. the buffet brekfast included in teh rate was awesome. unfortunately no wifi in teh rooms or lobby just cable internet.
large lovely room and bath. Great spa experience. Staff very helpful, especially the consierge. Hotel dining room is not to be missed. Best location in the city. Marginal and expensive Internet access.