The valet crew was awesome and FAST! Super friendly. The rest of the hotel staff left a lot to be desired. They didn't disclose that they don't clean your room or give towels and coffee every day. When I called to request them, I waited for over an hour, called again and finally got them. It would have been fine had they told us that we would need to request those items. It was just too bad we had to find out late at night after we were out of the hotel all day.
The shower was Luke warm. Ran out of toilet paper at 9am told the front desk left for the day a 8 hours later still no toilet paper. Could use new carpet in our room. An the a/c only goes down to 70.
The look of the hotel is a 4 star but the service is a 2.There is no attention to detail. When we arrived we were given a cart for our luggage but we had to bring it up ourselves. You think with a 4 star hotel they would have better service. There was no turn down service, often the housekeeping forgot towels, our sheets were inside out and they throw away our magazines. It seems all the staff are in there 20’s and not very well trained in customer service. Half the staff did not wear uniforms and if they did they were wrinkled and unkept. I would recommend that management step in a hire more professional staff that have experience in hotel management and have trainings on customer service. On our first night we asked for extra hangers we were told there was no one around to give them to us but they would send they next morning. That never happened. I also asked for an extra blanket, when the housekeeping staff showed up she had the wrong blanket and started yelling “ god dammit” that’s not what they told me” and was swearing under her breath. The bathrooms in the common areas were not checked often and didn’t have paper towels or toilet paper at times. We travel a lot and I have to say this was one of the worst customer service we experienced in a 4 start hotel. I felt like it was motel quality put paying for 5 star hotel. We ended up going to the Don Caesar a few times to eat and the costumer service-was superb. We will definitely be staying there at our next v
Pros: Gulf views and proximity (just walk across the street). In house dining and bars. Pool, bikes, kayaks. Valet parking Boutique style. Would recommend. Cons: Limited dinner menu at their upscsle Castile restaurant. Room needed some touchup maintenance i.e.from routine wear
MISLEADING ADVERTISING. On their website it lists many amenities like fitness classes etc, but there isn’t a schedule in the room or online?? Perhaps you hVe to sit with the concierge to learn about said amenities. .. but in today’s world if you’re in town for a conference who has time for that? Staff was fantastic. Except one bartender who was a little rude when we came in for a late dinner close to close. She didn’t answer our food questions but instead assumed that was our order and moved on. Front desk staff was great.
The hotel was beautiful. The room was amazing. The rooftop bar was wonderful.
Great views, nice spacious rooms. Service ranges from pleasant to indifferent to surly.
Great staff. Beautiful property. We will definitely go back!
Charming place with a very nice restaurant and a rooftop bar with 360 degree views of the area. The staff were incredibly friendly and helpful. I look forward to returning.
Everything was great at first: the hotel and room were very clean, everybody was friendly. The room was expensive, but since many amenities were included, (kayak, bike, beach umbrella rental) I accepted it at first. Then on the last day while packing for checkout, a paper is slipped under our door with a surprise bill for $70! Turns out this was the bill for the extra amenities, which we actually never even got a chance to use! I felt very indignant; we were repeatedly told all amenities were included, which was great since I paid in advance, and then to get a surprise bill slipped under our door for services we never used was very frustrating. Poor business practice.
Rooftop bar was very nice. Long walk to beach. Housekeeping a little casual.
Awesome location, staff, and rooms! We will be back.
This hotel seemed to show lots of class and potential online. When my family and I arrived we were greeted politely by the staff. Great start! When we got to our room the furniture was worn and scratched. There was one shampoo, soap and conditioner. I have Five people in this king room and I had to ask three times for extra blankets soaps etc. the room had no water or coffee maker. When I asked the ceo/ manger he said that this is a three star hotel and that certain things are assigned to certain rooms!!! Seriously never heard of such a thing! I have traveled all over the world and this was the worst experience and room. The manger Bob was not listening to anything I had to say he was just concerned about his $$$! He did not offer any apologies or incentives. He just told me about how he was in the hotel business for many years and this is how it works! Sorry bob but I disagree . The customer service you as the ceo manger gave says a lot! I will never stay or recommend this hotel. Stay at the don Cesar!!! It’s the best and much more classy
Loved it all except bed and pillows not comfortable.
A great hotel with great staff. The pool was a little small and very difficult to find seats. The beach is across the street. (but you need to walk a few feet to reach the chairs)
The Hotel Zamora places you next to Pass-a-Grille Beach and within a 15-minute walk of Dolphin Landings Charter Boat Center. This 4-star hotel has 50 guestrooms and offers conveniences like a restaurant, a marina, and an outdoor pool.
Full breakfast is offered for a fee each morning from 7:30 AM to 10:00 AM. Savor a meal from the comfort of your room with room service, or grab a bite to eat at the onsite restaurant.
The 50 accommodations feature a separate bedroom. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Free local calls, free bottled water, and laptop-compatible safes are other standard amenities.
Built in 2014, the brand new The Hotel Zamora features a marina, an outdoor pool, and a 24-hour fitness center. Valet parking is available for USD 15 per night. The front desk is staffed 24 hours a day to help with luggage storage and concierge services. Other amenities at this beach hotel include a spa tub, free WiFi in public areas, and conference space.
The valet crew was awesome and FAST! Super friendly. The rest of the hotel staff left a lot to be desired. They didn't disclose that they don't clean your room or give towels and coffee every day. When I called to request them, I waited for over an hour, called again and finally got them. It would have been fine had they told us that we would need to request those items. It was just too bad we had to find out late at night after we were out of the hotel all day.
The shower was Luke warm. Ran out of toilet paper at 9am told the front desk left for the day a 8 hours later still no toilet paper. Could use new carpet in our room. An the a/c only goes down to 70.
Thank you for the review. We appreciate the feedback. I am sorry to hear that you experienced some issues. We are constantly working on improving the property so I will mention your comments about the carpet to the team. There is truly no excuse for the lack of customer service. We should have been able to provide the basics within a reasonable amount of time. I hope you will consider giving us another try. Thanks again for the feedback.
Thank you for the review and good score. We appreciate it and hope to see you back real soon!
The look of the hotel is a 4 star but the service is a 2.There is no attention to detail. When we arrived we were given a cart for our luggage but we had to bring it up ourselves. You think with a 4 star hotel they would have better service. There was no turn down service, often the housekeeping forgot towels, our sheets were inside out and they throw away our magazines. It seems all the staff are in there 20’s and not very well trained in customer service. Half the staff did not wear uniforms and if they did they were wrinkled and unkept. I would recommend that management step in a hire more professional staff that have experience in hotel management and have trainings on customer service. On our first night we asked for extra hangers we were told there was no one around to give them to us but they would send they next morning. That never happened. I also asked for an extra blanket, when the housekeeping staff showed up she had the wrong blanket and started yelling “ god dammit” that’s not what they told me” and was swearing under her breath. The bathrooms in the common areas were not checked often and didn’t have paper towels or toilet paper at times. We travel a lot and I have to say this was one of the worst customer service we experienced in a 4 start hotel. I felt like it was motel quality put paying for 5 star hotel. We ended up going to the Don Caesar a few times to eat and the costumer service-was superb. We will definitely be staying there at our next v
Dear Guest, Thank you for choosing The Hotel Zamora for your travel needs. We are sorry to see that you did not experience the best experience while staying with us. Wee strive to ensure each and everyone of our guest experience nothing, but the best experience. However, it seems we fell a bit short in this case. We ensure all public spaces/area and staff maintain a level of professionalism. We thank you for your feedback as this helps enhance the levels of service we provide for return visits. Best regards, Brejon
Pros: Gulf views and proximity (just walk across the street). In house dining and bars. Pool, bikes, kayaks. Valet parking Boutique style. Would recommend. Cons: Limited dinner menu at their upscsle Castile restaurant. Room needed some touchup maintenance i.e.from routine wear
Dear Guest, Thank you for choosing The Hotel Zamora for your travel needs. We appreciate your feedback and look forward to your future return. See you soon. Brejon F.
MISLEADING ADVERTISING. On their website it lists many amenities like fitness classes etc, but there isn’t a schedule in the room or online?? Perhaps you hVe to sit with the concierge to learn about said amenities. .. but in today’s world if you’re in town for a conference who has time for that? Staff was fantastic. Except one bartender who was a little rude when we came in for a late dinner close to close. She didn’t answer our food questions but instead assumed that was our order and moved on. Front desk staff was great.
Dear Guest, Thank you for choosing The Hotel Zamora for your travel needs. We are sorry to see you that you found our website misleading. We have looked into this claim and everything appears to be to the point. We are thrilled to see you enjoyed our staff. We look forward to your future return. See you soon. Brejon F
The hotel was beautiful. The room was amazing. The rooftop bar was wonderful.
Dear Guest, Thank you for choosing The Hotel Zamora for your travel needs. We are pleased to see you enjoyed your stay with us and look forward to your future return. See you soon. Brejon F
Great views, nice spacious rooms. Service ranges from pleasant to indifferent to surly.
Dear Glenn, Thank you for choosing The Hotel Zamora for your travel needs. We are pleased to have had you with us. We look forward to become that 5 star property for your future stays. See you soon. Brejon F
Great staff. Beautiful property. We will definitely go back!
Dear Guest, Thank you so much for choosing The Hotel Zamora for your travel needs. We were pleased to have with us and are super excited you enjoyed our beautiful property and our stellar staff. We look forward to your future return. See you soon. Brejon
Dear valued guest, We appreciate you leaving us feedback on our property!