Pool wasn’t to my liking. Restaurant had many menus online. Other than that loved it!!!
Stayed for one night in Zamora hotel, when I left my card was charged for almost $800 and some fees, taxes and etc.
Great location and the rooms were great. We didn't have good luck with our food there late one night. We had a very dried out Cuban sandwich. Our only complaint. Lovely place really. ( With not many good dining options on the beach I thought the Zamora would be a cut above.)
The property was beautiful. The staff was friendly nice down to earth. I have nothing negative to say. I enjoyed myself so much after check out we hung out at the pool bar for 6 more hours........ awesome place.
Great service and excellent staff. The food at the restaurant was great 👍.
I loved the international feel of the hotel. I saw very few people who looked (or sounded) like me. I saw staff interacting with a number of different people and they could be seen being helpful and polite and rendering great customer service. The facilities were beautiful and combined old world comfort and decor with modern amenities. I definitely look forward to staying there again!
The valet crew was awesome and FAST! Super friendly. The rest of the hotel staff left a lot to be desired. They didn't disclose that they don't clean your room or give towels and coffee every day. When I called to request them, I waited for over an hour, called again and finally got them. It would have been fine had they told us that we would need to request those items. It was just too bad we had to find out late at night after we were out of the hotel all day.
The shower was Luke warm. Ran out of toilet paper at 9am told the front desk left for the day a 8 hours later still no toilet paper. Could use new carpet in our room. An the a/c only goes down to 70.
The look of the hotel is a 4 star but the service is a 2.There is no attention to detail. When we arrived we were given a cart for our luggage but we had to bring it up ourselves. You think with a 4 star hotel they would have better service. There was no turn down service, often the housekeeping forgot towels, our sheets were inside out and they throw away our magazines. It seems all the staff are in there 20’s and not very well trained in customer service. Half the staff did not wear uniforms and if they did they were wrinkled and unkept. I would recommend that management step in a hire more professional staff that have experience in hotel management and have trainings on customer service. On our first night we asked for extra hangers we were told there was no one around to give them to us but they would send they next morning. That never happened. I also asked for an extra blanket, when the housekeeping staff showed up she had the wrong blanket and started yelling “ god dammit” that’s not what they told me” and was swearing under her breath. The bathrooms in the common areas were not checked often and didn’t have paper towels or toilet paper at times. We travel a lot and I have to say this was one of the worst customer service we experienced in a 4 start hotel. I felt like it was motel quality put paying for 5 star hotel. We ended up going to the Don Caesar a few times to eat and the costumer service-was superb. We will definitely be staying there at our next v
Pros: Gulf views and proximity (just walk across the street). In house dining and bars. Pool, bikes, kayaks. Valet parking Boutique style. Would recommend. Cons: Limited dinner menu at their upscsle Castile restaurant. Room needed some touchup maintenance i.e.from routine wear
MISLEADING ADVERTISING. On their website it lists many amenities like fitness classes etc, but there isn’t a schedule in the room or online?? Perhaps you hVe to sit with the concierge to learn about said amenities. .. but in today’s world if you’re in town for a conference who has time for that? Staff was fantastic. Except one bartender who was a little rude when we came in for a late dinner close to close. She didn’t answer our food questions but instead assumed that was our order and moved on. Front desk staff was great.
The hotel was beautiful. The room was amazing. The rooftop bar was wonderful.
Great views, nice spacious rooms. Service ranges from pleasant to indifferent to surly.
Great staff. Beautiful property. We will definitely go back!
Charming place with a very nice restaurant and a rooftop bar with 360 degree views of the area. The staff were incredibly friendly and helpful. I look forward to returning.
Everything was great at first: the hotel and room were very clean, everybody was friendly. The room was expensive, but since many amenities were included, (kayak, bike, beach umbrella rental) I accepted it at first. Then on the last day while packing for checkout, a paper is slipped under our door with a surprise bill for $70! Turns out this was the bill for the extra amenities, which we actually never even got a chance to use! I felt very indignant; we were repeatedly told all amenities were included, which was great since I paid in advance, and then to get a surprise bill slipped under our door for services we never used was very frustrating. Poor business practice.
The Hotel Zamora places you next to Pass-a-Grille Beach and within a 15-minute walk of Dolphin Landings Charter Boat Center. This 4-star hotel has 50 guestrooms and offers conveniences like a restaurant, a marina, and an outdoor pool.
Full breakfast is offered for a fee each morning from 8:00 AM to 11:00 AM. The onsite restaurant is perfect for a quick bite to eat.
Guests can expect 32-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds are dressed in premium bedding. Free local calls, laptop-compatible safes, and ironing boards are also available.
Built in 2014, the brand new The Hotel Zamora features a marina, an outdoor pool, and a 24-hour gym. Valet parking is available for USD 20 per night. The front desk is staffed 24 hours a day to help with luggage storage and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include free WiFi in public areas, a spa tub, and conference space.
Pool wasn’t to my liking. Restaurant had many menus online. Other than that loved it!!!
Stayed for one night in Zamora hotel, when I left my card was charged for almost $800 and some fees, taxes and etc.
Great location and the rooms were great. We didn't have good luck with our food there late one night. We had a very dried out Cuban sandwich. Our only complaint. Lovely place really. ( With not many good dining options on the beach I thought the Zamora would be a cut above.)
Mark, thanks for the lovely review. We appreciate the feedback on the food and will let the appropriate teams know. Come back and see us again soon. Cheers!
The property was beautiful. The staff was friendly nice down to earth. I have nothing negative to say. I enjoyed myself so much after check out we hung out at the pool bar for 6 more hours........ awesome place.
We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us.
Great service and excellent staff. The food at the restaurant was great 👍.
Thank you so much for your kind comments about your stay with us! I am thrilled you had such an exceptional experience. We look forward to welcoming you back.
I loved the international feel of the hotel. I saw very few people who looked (or sounded) like me. I saw staff interacting with a number of different people and they could be seen being helpful and polite and rendering great customer service. The facilities were beautiful and combined old world comfort and decor with modern amenities. I definitely look forward to staying there again!
Thank you so much for your kind comments about your stay with us! I am thrilled you had such an exceptional experience. We look forward to welcoming you back.
Thank you for taking a moment to leave a perfect review of your recent experience at our hotel. We hope to welcome you back again soon! Kind regards, Guest Services
The valet crew was awesome and FAST! Super friendly. The rest of the hotel staff left a lot to be desired. They didn't disclose that they don't clean your room or give towels and coffee every day. When I called to request them, I waited for over an hour, called again and finally got them. It would have been fine had they told us that we would need to request those items. It was just too bad we had to find out late at night after we were out of the hotel all day.
Dear valued guest, We appreciate you leaving us feedback on our property!
Siarhei, thank you for the review. Sorry to hear of any discrepancies with your payment. Please reach out if you have any issues. Cheers!