Tej Marhaba

Our visit to the Tej was a bit disappointing this time considering we have been coming to the TEJ since 2000. A few points need to be rectified and I list them in Priority. 1 The Outside Pool Attendant needs to be taught how to handle his guests as we found him to be very arrogant and any request seemed to much trouble except for his pals. He was spotted on more than one occasion spitting on the grass and someone told me about his his swearing in ARABIC which to me is uncalled for. 2. The Catering staff do a satisfactory job but now that the new Head Chef is in the seat we could see an improvement to the Menu in days as the Dishes were tasty and at last Labelled in 3 Languages which is great. Plates and condiment sets are a problem as 2 times at Lunch they ran out of Plates due to either not enough stock or as I could see Waiters not clearing away the Stations quick enough as this was the main problem and looked Untidy, we had to ask on many occasion for condiments as not on every table as should be. Oasis Room Needs a shake up as staff not interested and very grubby No tables with cloths on to sit at as being used at Functions Catering staff not wearing Disposable HAND Gloves as per HACCP Policy so UNHYGIENIC . The Indoor Pool had a sign Closed due to Maintenance but actually saw on more than one occasion Classes of children being taught swimming lessons, Why do they not just say closed due to Classes being held . The Animation Team are to be congratulated as they certainly worked very hard but still need a better variety as on some nights its the same Music and Entertainment , the so called Guitar man needs to sort his music as to much Base so cannot here the correct Tunes. The Housekeeping do a Good job as the rooms were very well cleaned and bedding changed frequently. The Public Relations Lady has to be thanked as as always makes us welcome. We will visit again and hopefully our points will be Rectified .

Pros: - Hotel is nice and clean - Grounds and communal areas/receptions/restaurants are well kept and clean - Food is nice but as expected from an all inclusive hotel - good but not that much difference - Service in restaurants is good and good customer service from staff but the waiting times were quite long! - Excursions were good, quad biking and boat trips organised in house as cheaper than going through the travel agents - Hotel rooms are spacious and comfortable Cons: - Entertainment isn't very good, and wasn't every night - 1 night (1 week trip) was a "Tunisia themed night" and the other nights (when there was entertainment organised!) was either bingo or Russians doing karaoke! - Location - the location of the beach isn't ideal especially for those with mobility issues or younger children. There is a road you need to cross and drivers RARELY stop to let you cross!!! - Going out in public isn't very good - we were two young females and took a walk to the market about 15-20 minutes away, and felt like "meat" by local males although we weren't dressed provocatively!! - Spa recommended by staff a short walk from the hotel wasn't very good, requested exfoliation but she wouldn't understand that I had sunburn in certain areas that she should either keep away from or not be as rough - ended up very sore! -Wifi not very good if you wanted to send a "I'm still alive" message to family. Had to stand by the pool with the rest of the people that wanted to use the Wi-Fi or in the main reception area!

The hotel was chock a block full of its regular expats from Germany; UK; Eastern Europe. Why do well heeled tourists continue to come to the Tej? Excellent value for service; kind caring staff; and to catch up with old friends and make new ones The food was excellent quality, the pools remained spectacular; security was visible but not in your face. There has been a major shift in clientele from regular Europeans to Russians, Algerians and Libyans.The newcomers tend to be a bit more boisterous but tend to bring a touch of the North African exotic. The Russians? They appeared to be very different from the Russians of 10 years ago You would be hard pressed to identify them by dress anymore as they were North American stylish. As a group of people they were decidedly warm and friendly. The rooms were well appointed and everything worked. Every country has its differences. In Canada you would rarely hear hotel staff such as cleaners even speak. In Tunisia they tend to scream / shout at each other. Then the rooms are pretty much soundproof so if you were not sat in the elevator sitting area to access stronger WiFi? You would not know they were there. The massive lobby tends to be be noisy because it is all marble or stone which seems to amplify and bounce around sound. The A/C does not start up until summer but a large fan at the local supermarket costs only $20 Canadian. Good investment!!!

Also this hotel is famous for one thing. Starting from September this place changes from a friendly full of families and friends hotel to one full of perverts (old men in first place and old women) ,and this based on my own experience, they are just disgusting people (more likely animals) , the atmosphere chances after the 3 summer months. Completely and the hotel gets in a way dead and boring. If you're planing to go in June,July or August then you will have a good time. The food is ok not really big buffet or something special, staff not special just normal friendly and of course the rooms, well for the rooms this hotel deserves 7/10 (my own opinion).

Our holidays for 3 days me and my friends was just incredible . Amazing hotel with great staff , also room service is very good. just the food wasn't as expected but it can be passed seeing the price by night

I always scan through the negative reviews and wonder where some of these people have actually stayed in a hotel before and what they could possibly have paid. While many of the regulars are wealthy seniors, and could afford to stay pretty much anywhere, they invariably chose the Tej. The staff are not Abercrombie and Fitch models, just middle aged regular people with 20 plus years in the hospitality industry. The entertainment staff have been cut back so the cougars seem to shorten their stay without captive potential prey. I was there just under three weeks. Lots of conventions on and more Algerians than usual. The guests were as warm and friendly as the staff. Let's start with the food. For breakfast there is usually boiled eggs, roasted tomatoes, and a half dozen hot dishes. Several cereal selections, various types of breads, cold milk, hot milk, natural yogurt, coffee, teas, sweet yogurt, tangerines, oranges, dates. There is an egg cook who will make you whatever egg dish / omelet you can dream up. There is a crepe cook who will make you whatever crepe dish you can dream up. I was in Dresden a few weeks ago and stayed at a five star hotel. Breakfast was most certainly sumptuous and I took care in sizing it up. Other than gravlax; pork products; more fruit selection, and oatmeal? I honestly could not see a while lot more of anything that was not rolled out at the Tej. The real difference? The cost of breakfast? It was roughly the same as a night at the Tej at half board without a selection of swimming pools thrown in:)) Breakfast service starts at 6:00 a.m. And runs until ten. The only downside? Senior managers are not in attendance for morning breakfast so the brawl in the kitchen sounds like a Spanish cock fight. I sort of get irritated with the reserved seating along the window because I liked it for Wi-Fi access it provided, but now WiFi has expanded and is pretty much free and accessible in any part of the hotel so that is of no relevance. I always skipped lunch. Dinner / supper was always a delight. There were always fish, shell fish, chicken and/or or turkey poultry, beef and/or lamb. I don't recall ever seeing pork served. I happen to like pork, but c'est la vie. There were always a half dozen types of cooked vegetables, fried vegetables and a large salad bar. Each night there were different dishes. There was generally two types of soup, fresh made to order pizza and grilled something or other most nights. Like what more could be expected at a hotel buffet? The rooms? The rooms are larger than conventional hotel rooms. The tubs were deep. The water hot. The supplies endless. The towels numerous. Anything you wanted? You simply asked for and moments later it appeared. I checked the newly opened Sousse Palace. It looks lovely, but the rooms are smaller. There are chamber maids and maintenance staff were visible 18 hours a day. The massive outdoor pool was a bit too cold for me. I could swim in it certainly, but I thought why be uncomfortable. I went inside to the significant other pools which were just a tad too warm for me. But hey? There were only a half dozen people in the hotel who appeared to be using the pool complex during my stay. Many people were sunbathing constantly. I sort of found that odd. While it was certainly warm, December is not suntan weather at this latitude. My only pool suggestion? Extend the indoor pool hours until 10:00 p.m. and light it. The front desk staff are patient to a fault, the porters attentive to a fault, the dining room and bar staffs excellent. There was not one staff member in this entire resort complex who was not polite and courteous to me. The maids? Well, anything I wanted done was done quickly. Actually, I found them a bit too attentive, perhaps because I tip heavily so I often hung a “Do Not Disturb” sign on my door. I like a cool sleeping temperature and found myself sleeping 9 hours a day which was GREAT

I stayed here 10 years ago so was intrigued to see how it was now. The hotel is kept very clean from the lobby through to the rooms. The buffet food was slightly limited but had good variety considering the amount of people staying at this time I wouldn't expect there to be as much food put on as if they were full to capacity. The hotel rooms and hallways are looking a bit tired but based on current economic climate I would not expect the money to be spent on this and was pleased with the level of cleanliness. The staff at reception were fantastic, friendly and helpful. The waiters were really good, friendly and helpful. Always smiling. The cleaning staff were smiling and friendly. The bar staff were good except one unfortunately which made getting served at the bar an uncomfortable experience at times. I would stay here again. I mostly just used it as a base and did not spend a great deal of time there. Though there are good facilities available here. Wifi only available in lobby and was not always a good connection.

I have lost count of the number of times I have stayed here. There are few staff changes and the same warm patient faces from bell staff to reception to cleaners abd grounds keepers. Likewise the guests, many if whom I have seen trip after trip. I visit in early fall and late spring when temperatures tend to be like Canadian summers without clouds. The pools are magnificent. The indoor ones? Spa like. The outdoor one? More like an Olympic size pool set in park like grounds. Photos do not do it justice. I never have understood the basis for any negative comments on this property. I have stayed in the 5 Star Tunisian hotels but in terms of bangs for bucks? They are not even remotely in the same league as the Tej in terms of relative amenities. I suspect that there is just so much thrown in that guests tend to think they are moving in the wirld if the super rich and have staff genuflect as they pass by. 4 always working elevators? Seperate staff elevators. Restuarants from 6 a.m. until midnight? Currency exchange at bank rates? Strong security? Instant hot water? Refrigerator in room? Chairs on bedroom's private deck? Upholstered tub chairs in room? Light switches at bedside? And that is before I even get into food offerings. Dining room staff are especially ficused on the physically challenged. Like what more ciukd

I would like to thank all the staff and the relations manager for yet another fantastic stay at the Tej. A group of us have returned after a period away to all meet up and the hotel is once again welcoming to returning guests. You still get a good selection of food in the restaurant from the meals on the morning to the evening meal. There is some type of food for all. The staff have been great and ensure that you are well looked after during your stay. All you have to do is ask and if you have any problems at all the relations manager ensures that she sorts any concerns out for you during your stay. tunisia is going through a difficult time due to the uk not allowing us into the country but there are ways that we can still visit the fantastic place and you highly recommend the hotel, it is central to both sousse and the beach if you want to sun yourself and have a dip in the sea. The room have a load of space and they have a cleaner that comes into the room and cleans every day and I would add very friendly. We are now planning to return in November as you know that it is a hotel that you can trust.