Tej Marhaba3.5 out of 5.0
Recent guest reviews
Let's start with the porters. They are almost always available to meet each and every guest. They are kind and patient and efficient. Then you move to the front desk. Reception staff are seasoned. Most have 20 years +/- experience. You can take it as a given that multilingual reception staff with extensive front line experience can resolve any issue quickly. They seem to have the ability to immediately associate clients with assigned rooms. The rooms themselves? They are dated. Dated does not mean worn out or drab or lacking in any way. It simply means that ceramic tiles are not beige. TVs are modern flat screen. The remotes work. The lights work. Lots of hot water 24/7. Towels and linens are perhaps changed too frequently. I'd stick up a sign and tell guests to place towels in the tub if they want them changed. The dining room? At what we pay? A standard buffet meal in any developed world hotel would cost more than a stay at the Tej, meals inclusive. For breakfast? Crepes, omelets any way you wish, eggs any way you wish from boiled to sunny side up. A selection of breads, cakes, jams, cheese. A selection of tea, coffee, fresh orange juice. Maybe a dozen hot dishes to chose from. Let's see. What is missing? Pork products and gravlax with capers. For lunch or dinner? Usually a featured dish of the evening from fresh crab to Couscous with vegetables and chickpeas. Usually there are at least two fish dishes, beef dishes, lamb dishes, chicken dishes. Various potato dishes from french fries to baked, multiple vegetable dishes; multiple cold salad dishes. My favorite? Mulukhya, or Mloukhiya, takes 5 to 7 hours to prepare, which is often done to halfway in the evening and completed in the morning. The powder is prepared with olive oil and some tomato paste into a sauce, not soup, and big chunks of chuck beef are often added halfway through cooking. The dark green sauce simmers on low heat and is left to thicken to the consistency of tomato sauce. The sauce is served in small deep plates with a piece of beef and eaten with preferably white hardy French or Italian bread. The recently retired chef gave me his personal recipe. The new Chief Chef? Mr Mondher Ammar is also gifted. The clientele? On any trip I likely recognize between 20% as repeat guests. The older ones who tend to be upper middle class British, German, Spanish and a sprinkling or middle aged Eastern Europeans. These people could afford to stay at any hotel in Tunisia but invariably stay at the Tej in Sousse. That speaks volumes. The negative reviews? I glance through and wonder what their possible expectations could be and think perhaps that they should limit their hotel stays to 5 Star Hotels in major cities in the western world where bell service would cost more than a stay at the Tej. I was supposed to have returned today, but there was a connection delay in flights so I expect to be back there tomorrow.
The location of this hotel is very good, it’s close to beach and many decent cafes and restaurants. Lobby, lounge very good. Food variety and quality excellent. Room view from my room, 356, excellent. Room, bathroom and general condition poor, but for the price I’ve paid I’m not complaining.
This hotel is just terrible and we were so dissapointed. We stayed at the Tej Marhaba for 3 nights in October 2017. Thank God it was only 3 days as any longer would have been a nightmare. When we checked in, the room we were given was incorrect. We wanted a family room as there were 3 adults, 3 year old child and 1 year old child. We were given a small room with a double bed a single and 2 cots. Firstly, a 3 year old is supposed to be given a bed not a cot. The cot was broken, and the bedding was stained. The main double bed was also broken with exposed nails which could seriously hurt someone. The toilet was dirty and rusty. The shower was filthy and had mould on the grouting. We complained and it took them 3 hours to find us another room, which during this time we had to keep insisting and complaining for them to move us. Once we were given our new room, it wasn't any better. This hotel needs major refurbishment and the rooms are such poor quality. We could not use the cot as the mattress was just terrible! It was black and ripped. We ended up sleeping with the kids on a double bed. We paid for all inclusive, and we were so dissapointed with the food. It was repetitive and lacked flavour. There wasn't alot of variety and the breakfast was the same every single morning! We ended up eating out even though we were only there for 3 days! Also, drinks were served in white plastic cups! Even coffee was given in a "doubled" plastic cup which is unacceptable for a 4* hotel. The swimming pool was cold and the kids pool was out of use as they hired it out to a local school for swimming lessons. Again this is unacceptable. We paid for use of all facilities and this was not given. Overall the staff couldn't care less about the hotels poor situation and didn't seem happy to be there. The cleaning staff were empathetic and excellent given their working conditions. This hotel needs to be reviewed and is NOWAY 4*. It is more like a 2* hotel. Avoid at all costs and pay more to stay at a better hotel, it is totally worth it!!
Second day at the hotel my suitcase was broken in to.Called the reception, the hotel security came up. He saw the damage, and it took him half hour to fix it. The next day a message arrived from the guest relations with a plate of fruit and a bottle of water. The guest relations said she would not be able to see us until after 3 days. We still never saw her.We manage to speak to the hotel manager, he offered his apologies. We have used that hotel before, but will never book there again. Some of staff were nice.
Been going to the taj marhaba in mousse Tunisia many times. Service friendly and helpful. The hotel itself clean compared to some places I've stayed in mousse . house keeping in rooms everyday clean towels ect. Food hmmm you won't go hungry always something you can choose. I have to say a big thank you to the animation team as they work so hard to keep us happy. Entertainment every night. The pool is one of the best in my view in this area. A gate way to the beach across a busy road. Beautiful sea and golden sand . The Taj has it own part on this beautiful beach not crowded with free sunbeds and umbrellas. Security is everywhere. I for one traveling alone to tunisia since that awful shootings have never had any problems or felt afraid walking all around this beautiful part of tunisia. From a English single lady ...will be back soon x
Our visit to the Tej was a bit disappointing this time considering we have been coming to the TEJ since 2000. A few points need to be rectified and I list them in Priority. 1 The Outside Pool Attendant needs to be taught how to handle his guests as we found him to be very arrogant and any request seemed to much trouble except for his pals. He was spotted on more than one occasion spitting on the grass and someone told me about his his swearing in ARABIC which to me is uncalled for. 2. The Catering staff do a satisfactory job but now that the new Head Chef is in the seat we could see an improvement to the Menu in days as the Dishes were tasty and at last Labelled in 3 Languages which is great. Plates and condiment sets are a problem as 2 times at Lunch they ran out of Plates due to either not enough stock or as I could see Waiters not clearing away the Stations quick enough as this was the main problem and looked Untidy, we had to ask on many occasion for condiments as not on every table as should be. Oasis Room Needs a shake up as staff not interested and very grubby No tables with cloths on to sit at as being used at Functions Catering staff not wearing Disposable HAND Gloves as per HACCP Policy so UNHYGIENIC . The Indoor Pool had a sign Closed due to Maintenance but actually saw on more than one occasion Classes of children being taught swimming lessons, Why do they not just say closed due to Classes being held . The Animation Team are to be congratulated as they certainly worked very hard but still need a better variety as on some nights its the same Music and Entertainment , the so called Guitar man needs to sort his music as to much Base so cannot here the correct Tunes. The Housekeeping do a Good job as the rooms were very well cleaned and bedding changed frequently. The Public Relations Lady has to be thanked as as always makes us welcome. We will visit again and hopefully our points will be Rectified .
Pros: - Hotel is nice and clean - Grounds and communal areas/receptions/restaurants are well kept and clean - Food is nice but as expected from an all inclusive hotel - good but not that much difference - Service in restaurants is good and good customer service from staff but the waiting times were quite long! - Excursions were good, quad biking and boat trips organised in house as cheaper than going through the travel agents - Hotel rooms are spacious and comfortable Cons: - Entertainment isn't very good, and wasn't every night - 1 night (1 week trip) was a "Tunisia themed night" and the other nights (when there was entertainment organised!) was either bingo or Russians doing karaoke! - Location - the location of the beach isn't ideal especially for those with mobility issues or younger children. There is a road you need to cross and drivers RARELY stop to let you cross!!! - Going out in public isn't very good - we were two young females and took a walk to the market about 15-20 minutes away, and felt like "meat" by local males although we weren't dressed provocatively!! - Spa recommended by staff a short walk from the hotel wasn't very good, requested exfoliation but she wouldn't understand that I had sunburn in certain areas that she should either keep away from or not be as rough - ended up very sore! -Wifi not very good if you wanted to send a "I'm still alive" message to family. Had to stand by the pool with the rest of the people that wanted to use the Wi-Fi or in the main reception area!
The hotel was chock a block full of its regular expats from Germany; UK; Eastern Europe. Why do well heeled tourists continue to come to the Tej? Excellent value for service; kind caring staff; and to catch up with old friends and make new ones The food was excellent quality, the pools remained spectacular; security was visible but not in your face. There has been a major shift in clientele from regular Europeans to Russians, Algerians and Libyans.The newcomers tend to be a bit more boisterous but tend to bring a touch of the North African exotic. The Russians? They appeared to be very different from the Russians of 10 years ago You would be hard pressed to identify them by dress anymore as they were North American stylish. As a group of people they were decidedly warm and friendly. The rooms were well appointed and everything worked. Every country has its differences. In Canada you would rarely hear hotel staff such as cleaners even speak. In Tunisia they tend to scream / shout at each other. Then the rooms are pretty much soundproof so if you were not sat in the elevator sitting area to access stronger WiFi? You would not know they were there. The massive lobby tends to be be noisy because it is all marble or stone which seems to amplify and bounce around sound. The A/C does not start up until summer but a large fan at the local supermarket costs only $20 Canadian. Good investment!!!
Also this hotel is famous for one thing. Starting from September this place changes from a friendly full of families and friends hotel to one full of perverts (old men in first place and old women) ,and this based on my own experience, they are just disgusting people (more likely animals) , the atmosphere chances after the 3 summer months. Completely and the hotel gets in a way dead and boring. If you're planing to go in June,July or August then you will have a good time. The food is ok not really big buffet or something special, staff not special just normal friendly and of course the rooms, well for the rooms this hotel deserves 7/10 (my own opinion).
Our holidays for 3 days me and my friends was just incredible . Amazing hotel with great staff , also room service is very good. just the food wasn't as expected but it can be passed seeing the price by night
- Free WiFi in public areas
- Free parking
- Onsite dining
- Outdoor pool and indoor pool
Within a short walk of Sousse Beach, Tej Marhaba is within 2 miles (3 km) of Ribat of Sousse. This 415-room, 3.5-star resort welcomes guests with conveniences like a private beach, an outdoor pool, and an indoor pool. It's in central Sousse and also 1.7 mi (2.7 km) from Stade Olympique.
Enjoy dining at Kheima, one of 2 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.
Tej Marhaba's 415 air-conditioned rooms provide balconies, minibars, and safes. For entertainment, guests can enjoy TVs. Bathrooms have hair dryers and free toiletries. Desks are also available.
Tej Marhaba features an indoor pool, an outdoor pool, and a children's pool. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a steam room, an outdoor tennis court, and free WiFi in public areas.
Reviews from Trip Advisor
53% of guests recommend this hotelTotal of 1608 reviews