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Imperial Hotel Tramontano

4.0 out of 5.0

Recent guest reviews

Wonderful experience, turning back the time and celebrating our 30 years of marriage and our 60th anniversary of marriage in style. I would go back again and again. Love this hotel, and LOVE Sorrento.

Hotel Tramantano is a nice hotel but has become impersonal. Mostly unhelpful staff who tend to look down their noses. We had a garden room with a view of a fence with 2 trees. Hardly a garden view. Sorrento itself has too many vehicles & motorcycles running up and down narrow streets & the fumes are nauseating. The Italians have the cheek to charge a tourist tax too. We did enjoy a musical evening though which was lovely. Ticket price reasonable.This was our 3rd stay but definitely the last.

Stayed as family of four during Oct half term. We needed 2 rooms, which although adjacent, unfortunately didn't interconnect so we had to have one adult & one child in each room. Beds were quite firm and hairdryer was the 'flexible hose on the wall type': the tube gets hot, makes a lot of noise, but very little use at drying your hair (take your own!). Otherwise room was lovely: nice little balcony, bathroom had good towels & plenty of nice toiletries. (NB - walls are thin & noise travels easily between rooms & from the corridors, take your earplugs if you're a light sleeper.) Restaurant has stunning views across the bay to Vesuvius - breakfasts were good too with excellent service & friendly staff. Reception staff were very helpful, & arranged a picnic breakfast for our stupidly early departure morning. Kids loved the pool, although were disappointed a couple of days when it was closed earlier than the advertised time so missed out on a dip after a day sightseeing. Location was very convenient, right on the edge of the old town for easy 'meandering' , shopping & restaurants; only a short walk to the train station & for trips to Pompeii, Ercolano & Vesuvius. Steps behind the hotel lead down to the pretty harbour. Overall, really enjoyed our stay & definitely recommend this hotel.

I stayed at this hotel for 10 days last month and essentially used Sorrento as a home-base to tour the entire peninsula and outer islands. First the good: this hotel is very well located near the center of Sorrento (5 minute walk), has outstanding water/Cliffside views (you must get a sea view room), very comfortable beds and linens, good housekeeping staff, great breakfast buffets, and good Wi-Fi. But, that's where is ends. Granted, this is an older hotel but they really need to update the lobby and much of there staff. Its just not very inviting. So now for the bad: Aside from the friendly wait staff at the breakfast buffet and one very pleasant young woman at the front desk, the rest of the staff are relics of a time since gone (generally unpleasant, can't be bothered to assist, and sometimes rude). Let me give you a couple of examples: the fellow who brought up our bags became very impatient when we asked him questions (he just wanted to drop our bags and get his tip), and the bartender insisted upon giving us the smallest baggies of scant ice cubes that I have ever seen. There is no ice bucket in the room and the mini frig really doesn't keep anything cold, so you need ice. Well, good luck with that. There is also no business center so don't expect to print your boarding passes or anything else. While the beds are very comfortable, the pillows are like concrete so be sure to bring your own. Also, while they say that there is a lift in the hotel to the beach, don't believe it because it never comes when you push the call button. Yes, there is a path/cave on the hotel's property that you can take to walk down to the beach. But, its very dusty, dark, dirty and cluttered with junk. So forget that, too, and walk 2 minutes down the street to take the Sorrento lift. All of this said, we did enjoy our time in Sorrento but recommend that you stay at much nicer hotels that are equally as well located (La Favorita directly across the street, or the Excellior Vittorio which is just lovely).

What a classy hotel. Outstanding service, beautiful breakfast room and great food. Every employee was so friendly and helpful. Such an historic place in a not to be missed town, so much to see and do. Lovely gardens.

The hotel is an easy walk to restaurants and shops with views of the water. The balcony from the bar is a great place to take in the sunset view. Room was really nice and very clean. Off street parking was also available. Service was really good. Restaurant was a bit pricy for what it was but we had so much choice on the doorstep this was not an issue

Most of the staff here were top notch and were friendly and helpful. But not enough to negate my star rating! Good points: as others have said, well placed for the town of Sorrento. Good views across the Bay, and of Vesuvius (assuming the smog lifts). Gardens are much smaller than official hotel photo suggests, but pleasant & private & cool on a hot day/evening. Special thanks to the bar staff for the great service and lots of pots of hot water for my sinus infection inhalations........... Also to the helpful lady on reception for arranging a private tour of Amalfi Coast for us, and for translating the inhalation medication into English for me! Also, our chambermaid did quite a good cleaning job on the whole. Bad points: Where to start? On arrival, the young reception chap clocked my crutches, advised room 106 was down some stairs (a long flight of them - so backup again as well) and sent us down to our room. Turns out there was a lift that meant I only had to walk 4 stairs up and down instead of the long flight he sent us to. Hmmm. Room 106 - it stank. It really stank - from the (internal - no windows for ventilation) bathroom drains it seemed. We're British, in 27 years of travelling we have never asked to change a room. So we shut the bathroom door and hoped for the best. After almost no sleep because of the stink, and the chairs/tables in the lounge above us being scraped along the floor at 11.45 pm, we went to (another) receptionist the next morning and asked to change rooms. It was slick and no issues - so we suspect we are not the first to ask to move from that room. We were immediately shown room 115 and it seemed much better, Still an internal bathroom but no stink. Cue a manic change of luggage as we had only 20 mins before a private tour to Pompeii. After Pompeii we were dusty, we showered - around 4pm. At 8am next morning the bathroom was still running with condensation, the mirrors & tiles still dripping wet because the internal bathroom extraction system was either useless or not working and our towels still soaking wet as there is no heated towel rail. This became the norm and we had to manage when we showered very carefully to time with various trips etc. The chambermaid needs a medal for mopping that room up every morning! This carried on through our seven day stay, and in fact, the bathroom got so bad that black mould appeared and spread across the ceiling, down the tiles and even appeared on the bedroom ceiling. See two attached bathroom ceiling photo's showing the black mould spores. We had not appreciated that come October there is no sun on the sea side of the hotel, so our room was not only cold (there was no heating), but with the damp from the bathroom the bedding got damp each day and was quite unpleasant. You need to note this if booking in October - ask for the road side rooms which are in full sun, albeit very noisy from the small garden and busy road outside. Other issues: the hotel advertised a pool bar and a terrace bar - but in October the terrace bar is only open in the evening and the pool bar only until 3pm. We arrived at 3.10pm on our first day, and were studiously ignored by a young chap 'serving' behind the bar and in the end we had to just walk away. The breakfast is as others have said - in a room with stunning views. That's the only good bit. The 'hot' water for pots of tea is laid out in advance so your tea will be tepid - yuck! The buffet has been well commented on elsewhere - and we agree. Fine if you eat cake for breakfast, everything else grey, tepid and disappointing. The window frames, chair frames and walls all need a clean as they are covered in food and drink splatters. The cups have lost their glazing with dishwashing over time and I kept finding lip marks on mine. The table cloths are swept off and ostentatiously changed between each set of guests, but only the top ones. The under cloths are a tired yellowed 'white' and need replacing, and are stained with various food/liquid stains and feet marks as they are way too long for the tables. If you glance out at the view, the staff (especially the young woman) just pick your plate up and whisk it away. Breakfast ends at 10am, and at 9.45 am the staff glare at anyone just arriving, and start changing over the tables to the dinner service - nothing like feeling unwelcome.. If you are a rich older widow, pair of women travellers, or Italians, you are treated like honoured guests - the rest of us, well, not such honoured guests. Also be aware that because the floors are marble, everyone walking down the corridor or in the adjoining rooms sounds like herds of elephants practising for 'Strictly'! Worse, the walls between rooms are so thin that I could tell you all you need to know about the sex life of the guests in the room adjoining us...................... Again, as others have said, this hotel has some old Italian charm, but it is desperately in need of some investment, some building improvements and refurbishment and some staff training in how to treat paying guests. A lady visitor to the office at the start of our corridor brought her little pug in most days, and when we fussed it we were looked at as something the dog had accidentally deposited - a fitting example of how we felt we guests were treated overall here. Take our money but don't use it to enhance our stay in any way. Don't stay here, just don't!

Two couples recently stayed at Hotel Tramontano. Our rooms were great and the views were beautiful. The hotel is within walking distance to everything in Sorrento. The staff went over and beyond to make our stay perfect, especially Vito Mella and Romano Gioacchino at the front desk. They can arrange day trips for the Amalfi Coast, etc., recommend restaurants, anything you want! The grounds of the hotel are lovely, pool, gardens, view of Bay of Naples. We would definitely stay here again! Beautiful hotel, remarkable staff, good food, great location! Loved it.

Four days of pleasure,nice rooms comfy beds and plenty of room, lift to the beach and the sea was warm in October.The hotel is central to everything Sorrento,The staff are very caring,nice snacks by the pool. Fantastic view from the restaurant and bar,breakfast with a view to wake you up.

We have just spent two nights at this excellently maintained hotel with classic old style atmosphere of wealth and privilege. The views were also excellent. Inexplicably, the Hotel was let down by its below average breakfasts, with tinned fruits, poor coffee, and overpoweringly sweet cakes. Having made that criticism, we will certainly stay there again, as it is a far cry from "La Maison des Armarteurs" in St. Malo, where the Manager was extremely rude, unpleasant, and totally unprofessional. The Manager, (to thembarrassment of some of his staff) was clearly an Honors Graduate at the Fawlty Towers School of Hotel Management. As I have already informed colleagues and travel professional, a night in the gutters of Paris could well be a preferable experience. "Des Armateurs" is a Hotel that should be avoided !

Via Vittorio Veneto 1 Sorrento NA

Hotel highlights

  • Walking distance to Piazza Tasso and Marina Grande
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Sorrento City Centre, Imperial Hotel Tramontano is within a 10-minute walk of popular sights such as Piazza Tasso and Marina Grande. This 4-star hotel has 113 rooms and welcomes guests with 2 restaurants, an outdoor pool, and free in-room WiFi. Chiesa di San Francesco and Villa Comunale Park are a short walk away.


Dining

Start your day off right with a free buffet breakfast. This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or 2 coffee shops/cafés.


Rooms

All 113 air-conditioned rooms feature minibars, safes, and desks. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bidets.


Property features

At Imperial Hotel Tramontano, guests have access to an outdoor pool, free WiFi in public areas, and a meeting room. If you drive, self parking is EUR 15 per night, and there's also an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a seasonal outdoor pool, coffee/tea in a common area, and express check-in.

Room options

Classic Double Room

Full 1 | Twin 2 | Sleeps 2

Double Room, Sea View

Full 1 | Twin 2 | Sleeps 2

Triple Room, Garden View

Full 1 | Twin 1 | Sleeps 3

Triple Room, Sea View

Full 1 | Twin 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

82% of guests recommend this hotel

Total of 1197 reviews