Grand Hotel Moon Valley4.0 out of 5.0
Recent guest reviews
Spent a week at this hote with saga.l.I accept it was the end of the season but the attitude of the staff was very poor.We were rushed at meal times, the choice was limited and we had to choose our evening meal at breakfast. The location has one tabach nearby and a pizza restaurant that we never saw open.It is a steep walk down a hill to the station, which is the only way to leave the hotel apart from a shuttle bus to sorrento that only runs Mondays and Fridays and returns at 1pm. The hotel has a function room that is used for private partys and in the week I was there it was used twice, both times very loud and late .This is certainly not a hotel for older travellers, I cant understand why saga use it.
Unfortunately we had an incredibly disappointing holiday at Moon Valley. During our 14 night stay we were subjected to 8 private parties with music so loud we could not get to sleep. When you are holidaying with two young children and your primary objective is to unwind, get to bed at a reasonable time and get up early to see the sights, then the last thing you want to do is to stay in a 'party hotel'. The majority of these parties went on till gone midnight. We were told by the manager that we had 'come at a bad time'. If we had known that there was even the slightest risk of this happening, we would never have booked this hotel. Although our tour operator, Jet2, tried to move us to another hotel (impossible during peak season) they are now claiming no responsibility as they say they have no control over what the hotel does. It is hard to comment on much else about the hotel as our experience was totally marred by the private parties... So, in conclusion, you might have an enjoyable peaceful stay or you might not. If you don't, it's tough (it would appear). You have been warned.
The hotel sits in a world class position overlooking the Bay of Naples.The hotel is modern and well maintained.The pool area is fantastic. Food is well cooked and the staff who look after you are really charming and attentive. Local transport takes you around the local villages +Sorrento where you can catch the ferries to Naples, Capri and the Amalfi coast We stayed in a sea view room with a small balcony.
A fabulous view over Naples Bay from the rear facing rooms or the Sorrento Hills from the front. However, there is traffic noise at the front. Friendly helpful staff, rooms not luxurious but comfortable enough. The food was of good quality if a little repetitive (mostly pasta - of course!) A 5 minute walk brings you to the Circumvesuviana Railway which, for a few Euros will take you to Sorrento, Ercolano (Herculaneum), Pompeii or Naples. This makes the Moon Valley ideal for visiting the historical sights. The Hotel also runs a courtesy bus to Sorrento and Vico.
Had an amazing holiday at this hotel. The staff are all amazing; helpful and friendly, the room is well maintained during your stay with adequate facilities and very clean; the beds and pillows are very comfortable. Our room had amazing views; the stunning surroundings can also be appreciated whilst relaxing in the pool area. The food is good, there is plenty of choice and the servings are plentiful; lovely little extras including amazing warm bread at dinner and the option to juice your own orange at breakfast. We were half board but were able to order from a menu at lunchtime when we wanted to. The location is fabulous; beautiful views and surroundings, there is a little railway station around the corner to easily get about; the trains are frequent. We felt very welcome here and very well looked after from start to finish. On departure day we were accommodated well for the whole day and looked after until pick up time. I would visit this hotel time and time again. I couldn't ask for anything more. I would like to thank the amazing staff at this hotel for looking after us; it helped to make it the best holiday we have ever had. We definitely want to return to this hotel. I felt we entered as guests and left as friends. Fantastic.
Had an amazing family holiday at this hotel. All the staff are so friendly. There was a good choice at breakfast from the delicious homemade breads and jams. Also a selection of pastries and cakes and the usual bacon and eggs. We were half board and the dinners at night were a choice of four starters and four mains and you helped yourself to veg and salad from the buffet. The hotel pool was relaxing with stunning views. There is a train station only 5 minutes away which makes travelling along the Sorrento peninsular very easy and has stops for Pompeii and Vesuvius, tickets can be purchased from hotel reception. The hotel also offers a shuttle bus to Vico Equense and Sorrento. Overall it was a great holiday and hopefully we will have the chance to go back again.
Very good hotel and location set hillside near the coast with nice sea views. Excellent staff and services, restaurant and meals faultless with waitered service and varied menu each day. Very clean hotel with nice pool area, mostly mature clientele of French German English. Most of the staff spoke good english & friendly. Courtesy bus on request and regular tour bookings pick up from reception. Free Wi-Fi & safe facilities, very good value all-around, near by train station and easy to get to Capri island from hotel location. Well recommended hotel even though entertainment was piano come karaoke singer. Would definitely stay here again, thanks to all the staff from Seedorf
We stayed here in April this year for a week. Upon arriving at hotel found the car park nice and easily just round corner from main entrance. We had arrived a little early but staff very helpful in letting us in before normal check in time. We had a sea view premier room and it was an amazing view with lovely clean room and tidy facilities. We only really had breakfasts but the selection was great and had a very one to one service from the waiting staff despite the large number of coach parties also at the hotel. Restaurant and reception staff were very helpful throughout our stay. The hotel is ideally situated with it being less than an hour to nearly all areas of Sorrento Peninsula. We were able to visit Vesuvius, Pompeii, Sorrento, Naples, Herculaneum and many other areas within a fairly short car drive. The only negative of our stay was that as the hotel is used for quite a large amount of coach holidays so sometimes had to wait a while to get to reception and whilst most of these coach parties were 50+ the occasional school groups did also attend. Whilst we are a couple in our 20's having children running around a very echoey hotel till 1am was less than ideal. However to the hotels credit a quick call to reception prompted hotel staff to reprimand various kids and the problem was solved quickly. Overall a lovely week in a beautiful area but if you see a school group turning up bring some ear plugs!
The food was great and the restaurant staff all spoke English or tried to, to make us welcome, the pool area was fantastic, the views amazing and the whole hotel very clean. The staff where friendly and helpful. When we arrived Franco took the biggest suitcase and personally showed us to our rooms. Train tickets are available from the reception and a courtesy mini bus takes you to Sorrento and local areas. The only downside for us was the busy road that goes around the hotel and in the evenings we found a little quiet. Ideal for couple, perfect for elderly couples and groups or solo travellers but not ideal your young families in my opinion. Tip: Take the local train to Sorrento, Pompeii, Herculaneum and Naples, its direct and cheap and full of locals and tourists ideal for people watching. Tip: Don't use the Sorrento taxi's they are 4 times more expensive than London black cabs. Tip: Go up the outdoor stairs onto the hotel roof for 360 panoramic views of The Bay of Naples and Mount Vesuvius.
This hotel has a wonderful pool area but our room was rather basic and the bathroom needed updated. Staff were very friendly and the package breakfasts and dinners quite acceptable with exception of cold scrambled eggs at breakfast. Breakfast had a good range of foodstuffs. Dinner service was sometimes unacceptably slow. Bar prices very reasonable. Our biggest complaint was that we had booked a sea view, which certainly was wonderful, but when we arrived we checked that full sunshine would be available at least some time on the balcony. We were assured that it got sun but sadly this was not the case and very obviously so. We should not have been given the assurance we were given. Assurances of regular courtesy bus services were not really valid. The hotel is however well situated for rail transport links and there is a supermarket within shor twalking distance along the very busy road which could be a little daunting at times
Reviews from Trip Advisor
69% of guests recommend this hotelTotal of 617 reviews