Sonesta Maho Beach All Inclusive Resort Casino & Spa4.0 out of 5.0
Sonesta Maho Beach All Inclusive Resort Casino & Spa4.0 out of 5.0
Recent guest reviews
We are at Ocean Point but there is heavy construction at Sonesta. I talked to someone who said they still plan to be open the end of this month, two weeks from today. Open and done are two different things. The Ocean Point is still far from finished but is open. I just wanted to update those who are thinking of coming. If you booked here you got a discounted rate so you will have some bumps. I will say the center across the street is a big disappointment as there is nothing really open. The Casino is open though.
We are here on Feb 7 and 8. Still lots of very loud construction going on all day until after 6 pm about 50 feet outside our balcony window. Very nice staff. We were not allowed to check out an hour late. Could not use pool after 4 pm because of a private event. Also about 300 yards from end of runway, so if you like lots of noise, this is your place to stay. They are doing the best they can, but with what we are paying and what we expected, we are feeling kind of ripped off.
Booked this property to support the rebuilding of St Maarten after the island was devastated by Hurricane Irma. Paid in Full months prior to our reservation. Upon scrolling through Facebook I came to find the property would not be reopening when it was initially scheduled to, this was only a little less than 3 weeks prior to our travel date. My travel agent knew nothing about this and received no notification from the resort about this. It took us four days to get through to someone to find out what our options were. None worked for us as we could not change our travel dates. We were left to book another hotel on the island, where we paid more & we aren't receiving all-inclusive. This is upsetting to me as the trip had been paid for months in advance and we did not plan on having to put out a week's worth of meals and drinks. I sent an e-mail directly to the resort to try and get an answer myself in regards to any type of compensation for booking at a non-all inclusive hotel. This is the end of day 3 and I am still awaiting a response from the hotel. Unprofessional & Unorganized.
I booked this hotel months ago. Out of the blue, with no warning, they announced they would not be ready to open when I had booked, with a bunch of excuses blaming this on contractors (I would have expected that a large chain such as this would have some contingency built in their schedule). Here is what they offered, copied and pasted from their email: - Free cancelation with a full refund of your stay [in other words their legal obligation, thanks so much!] Rebooking your vacation for future dates and receiving up to $150 USD toward airfare change fees per person in your booking, plus an upgrade to an ocean view room, and an additional free night on us that you can add to your existing number of nights. [who could use this? non-refundable airfare booked long ago. And boy oh boy a whole $150!] Contacted them a second time, they repeated these "options". No offer of assistance, no compensation for leaving me to book a new hotel with two weeks to go, and no compensation for the interest-free loan of $1600 I gave them for three months as I had to pay in advance! Not even an apology. I will never stay at this or any other Sonesta property. Your reservation is worth nothing and customer service is non-existent. Don't take a chance!
We have stayed at Sonesta Maho several times and always enjoyed our stay there. The employees remembered us when we returned the second time and still do. The games by & in the pool are fun & plenty of choices from water volleyball to Q&A games to the Pineapple Toss, my favorite. The food is great & a good selection of liquor is available. A big plus is you can walk out the front door & take a walk in the little town of Maho (it is safe at night too). There are several places to eat & great shopping & night life (good sized casino is across the street). You can catch the public bus just outside the front door. They are safe & cheap. Speaking of transportation, don’t book your airport transfers via the Travel Agent. If you’re staying at Sonesta Maho it’s cheaper to take the bus ($2.00US) or take a taxi ($2.00US); in fact you can walk it’s only about 5 minutes. We were very saddened when we saw what the hurricanes had done to the resort. We are anxiously waiting for it to reopen in February. I could go on & on about Sonesta Maho but I could write a book on how much we love Sonesta Maho & both sides of the island.
The pools were nice, the food was great, the alcohol was awesome. step down to the beach and enjoy the amazing blue ocean and the planes zooming by. The people and service was great from check in to check out.
The Sonesta Maho beach was a great first visit to St. Martin. It had the famous Maho beach landing strip, where you could float in the water and have Jets fly in over your head as they approached the runway behind you. You could stand on the beach and be blown down by the jet wash of departing planes, I don't recommend it. The hotel was affiliated with several restaurants in the little town and the casino was a blast.
A truly beautiful hotel situated 1 Minute from the glorious beach in st maarten. If you are wanting amazing food with gorgeous surroundings this is the place to be also 3 minutes from the juliana airport, which is one of the world's most spectacular things to see when the aircraft are taking off and landing as, it's the very famous area where they are that low, you feel you can almost touch the wheels. This part of st maarten has an amazing ' beach bar' that has a fantastic atmosphere and amazing music. Definatley will be going here on a pleasure trip rather than a business one. One word to finish off and that is AMAZING.
I booked this vacation as a very special family trip with my children. We requested a beach view and got a distant ocean view that overlooked the waste treatment facility. It was loud and smelled terrible. We couldn’t even be on the balcony. I requested a change but was told they couldn’t accommodate until the last two days of our trip. The bathroom began leaking from the room above us, which was upsetting because were weren’t sure if it was from the toilet. A friend sent us a bottle of champagne that was supposed to be waiting for us when we got there and it never made it. I had to go down and spend a half an hour explaining the situation before they said, “Oh yes. That should have been delivered,” and gave us the bottle. On top of all that, the staff was cold and rude and just didn’t seem to care about the guests. 99% of my reviews on TripAdvisor are positive, but I can’t do it in this case. We spent some time at the sister resort Ocean Point and it was a completely different look and experience. My biggest suggestion is to avoid the Sonesta Maho and stay at Sonesta Ocean Point.
The hotel was welcoming, some renovations are needed in the lobby and here and there but its overall convivial. We missed a connection so got there very late, the receptionist wasn't handling business very well she didn't quiet know what she was doing, we waited 2 hours to 3 to get a room, the line of the front desk was very long. The food was good, nothing fancy but choices for every tastes. The best pat is definitely their beach, their sand is big grain and very white which i loove! i loved the effort to entertain the hotel customers with music by the pool, games, movies night etc.. the burger grill outside is excellent. I loved that you could go and enjoy same benefits at their other Sonesta sister hotel in the other part of town. We spent a day their, swimmed and ate at their buffet but this hotel was bigger. I looved the flowers all around outside the hotel, i took 1000 pictures. Will def go back the price was good for all you get.
- Free WiFi in rooms and public areas
- Onsite dining
Sonesta Maho Beach All Inclusive Resort Casino & Spa places you next to Casino Royale and within a 5-minute drive of Maho Beach. This 416-room, 4-star property welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and a casino. It's on the beach and also close to American University of the Caribbean and Mullet Bay Golf.
This property is home to 5 onsite restaurants, perfect for a quick bite to eat. You can sip a beverage at the coffee shop/café.
Guests can expect to find free WiFi and 32-inch an LCD TV with satellite channels. Beds sport Frette Italian sheets and the bathroom offers a rainfall showerhead, a hair dryer, and designer toiletries. Other standard amenities include free minibar items, a furnished balcony, and a sofa bed.
Sonesta Maho Beach All Inclusive Resort Casino & Spa features a full-service spa, 2 outdoor pools, and a casino. Self parking is offered for USD 5.00 per day. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach property include a free water park, a nightclub, and a children's pool.
Reviews from Trip Advisor
63.0% of guests recommend this hotelTotal of 4169 reviews