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Sonesta Maho Beach All Inclusive Resort Casino & Spa

3.5 out of 5.0

Recent guest reviews

After reading some of the reviews I was nervous going to Maho Sonesta. Well, it was just fine; Nice people, good food and service, great beach and weather. Would suggest making special reservations immediately, but even if you don't get them the Jings and Ascot sports bar are nice offsite options. Definitely get over to Mullet Bay a beautiful beach and snorkeling spot, ask for Chester. Would definitely come back.

We booked a Premier Ocean front room. When we checked in and got our room it was a partial side view of the ocean. We immediately went to speak to a Manager. They took 45 minutes to come back to tell us they didn't have any ocean front rooms left. They then said they would change us over to their Sister property, Sonesta Ocean Point Resort. We went there. The Ocean Point resort was nice but it is a snore. My wife and I stayed one night. The next morning I asked the management if we could check out that day (one day instead of three days). They said we could but I they could not issue us a refund. I would need to go through Orbitz. My wife and I went around and around with Orbitz. Orbitz advocated on our behalf with the Sonesta Maho resort. They would not give us a refund. I am appalled that Sonesta forced a change upon us and then wouldn't let us out of our 3 day commitment. Needless to say I hope everyone reads this review and takes note of their bad practices and lack of customer service in terms of giving the rooms they sell in advance.

This hotel was just ok. Food was ok, Service was terrible. If you came in 30-45 minutes before they closed service they did not want to help you. All they cared about was cleaning from prior service. I witnessed a manager tell the servers to help us and they just laughed at her. We went to the sister hotel and it was much nicer with a better beach. Not worth the all inclusive price.

The resort itself is pretty nice. Its proximity to the beach is great. The beach doesn't get crowded. The sandy area of the beach is kind of small, but less people make up for it. I also felt like i was walking on the rocks when i was in the ocean. It is also the best place to stay for people who desire to see airplanes landing and taking off. That's what Saint Martin is famous for. The staff is very friendly and helpful. %99 of the people speak English including people outside the resort. No need for currency conversion either. Stores outside the resort had reasonable prices, actually better than duty-free stores at the airports. That made my trip feel like I was still home. I must also add that Saint Martin is also a safe place to walk around outside the resorts by yourself or with your group. Most of the things are in walking distance. Saint Martin is definitely a party place. Not too many places to see for sightseeing. I had a great time and looking forward to going back soon.

Although my stay was pleasant, my complaints Hotel stated entertainment at night. I was on vaca with my son who's 10 years old was unable to attend any shows due to the fact that he was not allowed in casino which was were the shows were being held.

Ok experience. I've stayed here about ten times over the last 7-8 rears. Did not like being charged for an hour late check out. Food selection scaled way back. Pretty good what we had though. Staff was good. Cheryl the bartender is great! Doubtful returning all that soon.

We were there for one week. Hotel is nice not gr at but nice. Pool area was nice with a nice kid pool. Kids club was also very cute. Getting pool towels after a certain time is very difficult, they ran out. The service at buffet is terrible, food selection is not the best but food is good. Majority of staff is not the friendliest. I guess for price it's expected.

Hotel staff was unfriendly and slow at service. Only perk was the location of the resort. Only would recommend if you don't plan on hanging out at the resort.

The Sonesta Maho is my favorite Resort in St Maarten. Perfect location to see the close landing of all flights coming to the island. The Resort has good food and fantastic drinks almost 24/7. There are many great restaurants and nightclubs just steps away from this beautiful place. Very friendly staff.

May 6th-13th vacationed there with my mom. Overall it's OK, but need to have the elevators up to code and safety standards as wires were all out and bottons were Brocken. sAFETY FIRST. When doing construction on the 7th floor guests should be notified before booking. Banging loud noises all day. Food choices were very poor, the restaurants were always booked. Never good fresh fruit was put out. Staff, well some were super nice and some always looked miserable and dragging there feet. Never enough chairs and umbrellas at the beach. This hotel overall is rated as a 3 star for me.

Check in was terrible...I mean horrible with bus loads after bus loads of loud and drunk people yelling profanities in front of several children while they literally cattle-called and shuffled people through the doors...they all instantly got hotel rooms....And I should say that I used to stay at the Maho before it became all-inclusive and it was great several years ago. It's considerably different now. After watching HUNDREDS of people getting checked in with no problems, we had to wait several hours to get a room passed standard check in time (it was around 4:30pm), so we went and ate. Food was fine, and saving grace was the restaurant staff. Honestly, the best thing was the food... We finally get our room, and people were constantly screaming and yelling up and down the halls and SLAMMING their doors all day and night long....last door slamming was at 5 am.... we left the next day...... if you love to drink and don't care about ambiance and crazy loud hotel rooms with dirty pools, then go for it.... but dear me, I'll never set foot on the property again....such a shame!!!!

The beach by resort is so little beach, no life guard in pool, no intertament for kids and adults...

With the exception of the gift shop staff, who were extremely friendly, all other staff from the front desk to the restaurants to the cleaning staff had miserable attitudes and made you feel as if you were bothering them when you talk to them. The hotel was clean, but I will not return due to the unfriendly staff.

Cons: This hotel was ok, the rooms were dated, service offered was my biggest issue. It's as if you have to beg dining room staff to clear the tables during meal. Pros: Food was good expecially the fine dining restaurants. Great location to the famous Maho beach and airport.

I only booked this hotel because the one in great bay was totally booked and was skeptical based on the reviews. The hotel is conveniently located near the airport, 5 min cab ride, and also next to all of the bars/clubs which you can walk to. The palm grill restaurant for dinner win the lava stones is amazing! The regular buffet lunch was mediocre, the one at great bay is way better. The pools were nice but this wasn't adults only so all of the activities during the day were kid oriented as opposed to the great bay location. The staff were super friendly!! I would stay here again!

Week long vacation exploring both the Dutch and French side of the island. I did enjoy the close proximity to Maho Beach, which everyone has to experience at least once when visiting here. The hotel staff were wonderful, except for a few. I had made call ahead reservations for the Hot Lava Stone restaurant for Sunday night, I received a confirmation email from Anna, the Lobby Concierge and Katherine, the Front Desk Supervisor. We were shocked when on Sunday night, we showed up to the restaurant and found it closed. I understand that sometimes things can go wrong, but we were not even asked if we wanted to be squeezed into another reservation restaurant on any of their sister properties. After we requested this ourselves, they were unable to accommodate. I find this lack of customer service completely unacceptable. I am giving 4 star to the hotel staff, mainly because we had a great bellman - Bryan, who went out of his way to help. We also had a great experience on the second day with a reservation clerk. The wait staff were not as attentive as they should be, however the bartenders made up for that. The food was a huge disappointment, to include half the menu being unavailable at lunch to include their featured Caribbean buffet. I would only recommend this hotel if you are not doing an all inclusive.

My husband and I were non too impressed with the room we had so we met with the manager, expressed our concern and fortunately he was able to upgrade us to the 9th floor which had been remodeled. The manager did a great job trying to accommodate our needs during a very busy time of the year.

1. Old hotel, old & not fanctional furniture in a room, tv was not working for 3 days(I called every day & had each time different excuses). 2. Food is O'K but not much varaeties. 3. Reception is terrible, no help that all. 4. Entertaiment on the very low proffetional level. 5. Stuff on a beach & food area friendly, but most of them wearing dirty uniform & very slow.

The overall stay at this all inclusive was okay. The room was clean, but had a bit of a mildewy odor to it. The shower drain didn't work quite the way it should and despite calling down twice, no one ever came to fix it. The cleaning staff was very nice and took good care of the room. Given you pay everything up front and tips are not expected, service by the hotel staff was all over the place. Some of the staff I wanted to take home with me and some of them I would have fired on the spot if I could have. The ones that were good smiled, asked you how your stay was going, and if there was anything they could get you. There was one bartender who looked drunk, and I never actually heard him say any words or smile - not one time. Speaking of drunk employees, I saw at least one bartender purposefully messing up drinks and then keeping them for his own side drink when it was returned. The food was okay - again, you get what you pay for. The on-site restaurants were good, but they had no concept of what a reservation means. One of the food managers explained to us that they were not involved in the reservation process (reservations were taken by the front desk in the mornings), and because of this lack of communication there were sometimes (all the times by my experience) backups. One of the on-site restaurants we went to sat us down and got our drinks to us quickly. They took our order, and after an HOUR+ of waiting, we left. We saw at least 3 other tables do the same

My initial impression and experience with the resort was extremely disappointing. I waited over 2 hours for my room which I didn’t have a problem with because I arrived early however, when I finally got the room upon entering the hallway smelled like fresh paint and polyurethane, then my room was extremely filthy, all the furnitures and the bed were extremely dirty with dirt and cobwebs all over them. When I contacted the front dest to raise the issue, no one bothered to apologize and offered any incentive for the inconvenience. Staff were not warm to my issues and were not expeditious in resolving them either. I found staff not too friendly and welcoming. I had to wait longer for another room. Being in the services industry, customer satisfactions means everything and for such inconvenience some incentives should have been offered to satisfy the customer’s experience. I hope this is taken constructively and that something is done. Furnitures old, dirty with stained and chips.

Room options

Room, Ocean View

King 1 | Full 2 | Sleeps 4

Superior

Full 2 | King 1 | Sleeps 4

Premier Room (Island View)

Full 2 | King 1 | Sleeps 4

Premier Room, Ocean View

Full 2 | King 1 | Sleeps 4

Guest reviews for Sonesta Maho Beach All Inclusive Resort Casino & Spa

Everyone (24) Couples (33) Family (13) Other (11) Friends (11)
4

great time at maho beach

Everyone

After reading some of the reviews I was nervous going to Maho Sonesta. Well, it was just fine; Nice people, good food and service, great beach and weather. Would suggest making special reservations immediately, but even if you don't get them the Jings and Ascot sports bar are nice offsite options. Definitely get over to Mullet Bay a beautiful beach and snorkeling spot, ask for Chester. Would definitely come back.

By , from Waterford, CT. on Aug 12, 2017

Review comment responded on Aug 26, 2017

Dear Pat, Firstly thank you for choosing us as your vacation destination. Please be advised that we have received your “Guest Satisfaction Survey” and we wish to thank you for your kind comments. As soon as the opportunity presents itself we would like you to visit the “Trip Advisor” website and post a positive comment on our department and resort as this would be the highest honor we could receive from you our valued guest. We wish to thank you in advance for your valuable post on “Trip Advisor “and we are looking forward to welcoming you back to our resort.

1

bait and switch upon arrival

Everyone

We booked a Premier Ocean front room. When we checked in and got our room it was a partial side view of the ocean. We immediately went to speak to a Manager. They took 45 minutes to come back to tell us they didn't have any ocean front rooms left. They then said they would change us over to their Sister property, Sonesta Ocean Point Resort. We went there. The Ocean Point resort was nice but it is a snore. My wife and I stayed one night. The next morning I asked the management if we could check out that day (one day instead of three days). They said we could but I they could not issue us a refund. I would need to go through Orbitz. My wife and I went around and around with Orbitz. Orbitz advocated on our behalf with the Sonesta Maho resort. They would not give us a refund. I am appalled that Sonesta forced a change upon us and then wouldn't let us out of our 3 day commitment. Needless to say I hope everyone reads this review and takes note of their bad practices and lack of customer service in terms of giving the rooms they sell in advance.

By , from Dana Point, CA on Aug 7, 2017

Review comment responded on Aug 26, 2017

Dear Jason, Firstly we would like to thank you for have chosen Sonesta Maho Beach Resort and Casino for your vacation destination and we are sorry that your expectations were not met. Please be advised that we have received your comments on our guest feedback and due consideration will be giving to your comments. We look forward to welcoming you back to our resort with the confidence that we would be able to live up to your expectations. Once your next vacation is booked we encourage you to send us an email with any request that you wish and due consideration will be giving to your request.

2

not worth the cost

Everyone

This hotel was just ok. Food was ok, Service was terrible. If you came in 30-45 minutes before they closed service they did not want to help you. All they cared about was cleaning from prior service. I witnessed a manager tell the servers to help us and they just laughed at her. We went to the sister hotel and it was much nicer with a better beach. Not worth the all inclusive price.

By , from austin, tx on Jul 27, 2017

Review comment responded on Aug 7, 2017

We are sorry to hear about your dining experience. We are pleased to hear that you did manage a visit to our sister resort and had a better experience. Thank you for the feedback. Kind Regards, Martha

5

great place to have a good time

Everyone

The resort itself is pretty nice. Its proximity to the beach is great. The beach doesn't get crowded. The sandy area of the beach is kind of small, but less people make up for it. I also felt like i was walking on the rocks when i was in the ocean. It is also the best place to stay for people who desire to see airplanes landing and taking off. That's what Saint Martin is famous for. The staff is very friendly and helpful. %99 of the people speak English including people outside the resort. No need for currency conversion either. Stores outside the resort had reasonable prices, actually better than duty-free stores at the airports. That made my trip feel like I was still home. I must also add that Saint Martin is also a safe place to walk around outside the resorts by yourself or with your group. Most of the things are in walking distance. Saint Martin is definitely a party place. Not too many places to see for sightseeing. I had a great time and looking forward to going back soon.

By , from Long Island, NY on Jul 26, 2017

Review comment responded on Aug 27, 2017

Good morning Bobby, Firstly thank you for choosing us as your vacation destination. Please be advised that we have received your “Guest Satisfaction Survey” and we wish to thank you for your kind comments. As soon as the opportunity presents itself we would like you to visit the “Trip Advisor” website and post a positive comment on our department and resort as this would be the highest honor we could receive from you our valued guest. We wish to thank you in advance for your valuable post on “Trip Advisor “and we are looking forward to welcoming you back to our resort.

3
Everyone

Although my stay was pleasant, my complaints Hotel stated entertainment at night. I was on vaca with my son who's 10 years old was unable to attend any shows due to the fact that he was not allowed in casino which was were the shows were being held.

By on Jul 22, 2017

Review comment responded on Aug 26, 2017

Dear Valued Guest, Firstly we would like to thank you for have chosen Sonesta Maho Beach Resort and Casino for your vacation destination and we are sorry that your expectations were not met. Please be advised that we have received your comments on our guest feedback and due consideration will be giving to your comments. We look forward to welcoming you back to our resort with the confidence that we would be able to live up to your expectations. Once your next vacation is booked we encourage you to send us an email with any request that you wish and due consideration will be giving to your request.

3

food not as good as in the past.

Everyone

Ok experience. I've stayed here about ten times over the last 7-8 rears. Did not like being charged for an hour late check out. Food selection scaled way back. Pretty good what we had though. Staff was good. Cheryl the bartender is great! Doubtful returning all that soon.

By on Jul 11, 2017

Review comment responded on Jul 14, 2017

Thank you for the feedback on your stay this year.

3

grounds are nice but service is not.

Everyone

We were there for one week. Hotel is nice not gr at but nice. Pool area was nice with a nice kid pool. Kids club was also very cute. Getting pool towels after a certain time is very difficult, they ran out. The service at buffet is terrible, food selection is not the best but food is good. Majority of staff is not the friendliest. I guess for price it's expected.

By on Jul 5, 2017

Review comment responded on Jul 10, 2017

Thank you for the feedback on your visit to SXM.

3

not impressed

Everyone

Hotel staff was unfriendly and slow at service. Only perk was the location of the resort. Only would recommend if you don't plan on hanging out at the resort.

By , from Rochester, New York on Jun 27, 2017

Review comment responded on Jun 30, 2017

Glad you enjoyed the location and thank you for the feedback on the other aspects of your stay.

5

best resort in st maarten

Everyone

The Sonesta Maho is my favorite Resort in St Maarten. Perfect location to see the close landing of all flights coming to the island. The Resort has good food and fantastic drinks almost 24/7. There are many great restaurants and nightclubs just steps away from this beautiful place. Very friendly staff.

By , from San Diego, CA on May 31, 2017

Review comment responded on Jun 9, 2017

Thank you for the great review and for choosing to staying with us in St. Maarten.

3

elevator should be up to code

Everyone

May 6th-13th vacationed there with my mom. Overall it's OK, but need to have the elevators up to code and safety standards as wires were all out and bottons were Brocken. sAFETY FIRST. When doing construction on the 7th floor guests should be notified before booking. Banging loud noises all day. Food choices were very poor, the restaurants were always booked. Never good fresh fruit was put out. Staff, well some were super nice and some always looked miserable and dragging there feet. Never enough chairs and umbrellas at the beach. This hotel overall is rated as a 3 star for me.

By , from New York on May 14, 2017

Review comment responded on May 16, 2017

Thank you for choosing our resort and for the feedback as well.