Resorts World Sentosa - Beach Villas5.0 out of 5.0
Recent guest reviews
Hello to all my readers So this time after staying at the “marina bay sands” and the ritz carlton , i heard about this resort offering underwater suite and i had to check it out . Checking in was not as smooth and warm as the Ritz or other luxury hotel. In fact needed to wait for a while until room was ready . Front desk was nice and polite and tried to make it warmer then it really was . When finally we got to time for getting the room our butler shek approached us and say reason for delay is because he prepare us something for our one year anniversary and offer us 2 glass of wine while we were waiting . The moment room was ready he took us with the buggy to our room which in order to get there you driving through the garage and when i was asked why , i been told that thats the only way as they build the rooms near the aquarium and structure wise maybe only option . A bit strange as all my buggy ride in other luxury resorts usually through the hotel and beautiful scenery. The moment we got into the room shek explained us everything and answer all our questions , in fact he did it from his heart and was exited more then us like he was the one staying in the room . He took us to second level after showing us the bedroom without revealing the window into the aquarium And when we went down again down me and my wife been surprised by how amazing the room is when the drape open and lighting is blue and in front of us is lots of fish swimming and came to say hello . The feeling is just wow , could not take our eyes from the aquarium and how beautiful it is . As you all know i stay in the most luxury places and unique villas and the effect of this room is so impressive in a way that the rest looks so small compare to it and you just don’t want to leave . And service and carrying by shack our butler and pay attention to details and our needs goes beyond many other butlers i got serviced by . As i see it is his character and warm and just love to make you feel spacial . One of the romantic thing he did for us was , after we came from amazing dinner in the ocean front restaurant in the room was waiting for us bottle of wine sitting on top roses leaves and picture of me and my wife he found on my Facebook framed and their for us . No words to describe his service and together with that unique room our stay was something we did not wanted to end. As far as hotel itself There is amazing spa worth not to miss ( Espa) The villas are big and very nice I would improve the breakfast in the morning at forest restaurant and the in room dining . Also the drive to ocean view suits need to be improved and built or create another way to get there . Something not to miss as well is ocean front restaurant experience Thank you shek , i really hope management wont let you go and promote to manage and train other butlers to give such a warm and amazing serviced as you do
We booked two x three bedroom beach villas for 8 adults and 5 children and there was plenty of space. Each villa had its own pool and water views across to the city. The rooms were excellently appointed and extremely clean and tidy. The villas had a butler service and Kelvin, Eddy and Bill were exceptional - nothing was ever a problem and they always gave us great advice. The excellent breakfast buffet was included. Universal Studios is right next door and was the best theme park we have visited - made even better by buying the express passes. All in all - fantastic !!!
This hotel suffers from poor communication. And although that could be acceptable in a sgd300-500/ night hotel; it’s clearly not acceptable in a Sgd 1000-1500/night hotel. 1) I couldn’t find the hotel because nothing in the hotel says “Beach Villa” and when I called the concierge to say I was in the middle of the car park looking for the hotel, they were more concerned with getting my name and and phone number than helping me. It’s recognizing the situation 2) so frazzled about the parking, carrying all the luggage, standing in queue at reception and I needed to talk to someone to help me with my issues as I was registering in. At the reception, the lady was doing her job, professionals and not polite but not minding my pain. Car park belongs to another department not hers. Professional but not comforting. Only afterwards while I was still holding my luggage and she wanted to finish checking her in (which was not my pain point) would she help me with my parking 20-30 min of me standing in the check in counter. 3) couldn’t find anything written about the instruction eg which is restaurant for breakfast / how to get anywhere / what facilities there are in the hotel - so feeling totally lost 4) called the hot line for a place for dinner and again the lady was clueless. I asked for any Restaurant that could fit me and take my children for that night and she said I couldn’t do that I had to tell the name of the restaurant and then she would end up transferring me to each and every restaurant. The restaurant then says they cannot help me and I have to call the hotline again. If she needed to do the detective work she could easily have said she would call me back especially since she had her number. She didn’t even know how to get from the hotel room to the restaurant without checking with someone and I had to call up concierge to advise her !!! All of this after I had already told her that I was sitting in the hotel room just wanting to find somewhere to go. Surely any other hotel has a list of their own restaurants and how to get to each location. 5) later on the Concierge service told me actually I was suppose to call them instead of this call service but there was no sign inside the room to tell me. Also it happened twice; once at night and once during the day that no one picks up even though I leave it on repeated dial. So they are a bit understaffed (6) they gave me cards and I had no idea what they were for and only check out did I realize it was for the sentosa monorail train. If only I had known earlier (7) for the balcony section would be helpful is the roof was covered. It’s bad luck if it’s raining but if the roof was covered at least there is somewhere to put the swim suits or sit and enjoy the rain. There are also good points (1) concierge man who came (Chris) was always so helpful and comforting. It was great! Then he would send us door to door and make sure we were looked after. Amazing. If we only had to deal with him during this trip our experience would have been so different (2) The room was a very good size so it fit one adult and 4 kids. And everyone was very happy with the room and comfortable. (3) very relaxing to open the door and jump into the pool.
I stayed for two nights with my wife and son. Stayed in Villa facing the pool. The check-in process is not very seamless. The check-in person seems very distracted and rushed. We were a bit early but was told the check in time was 3:00pm and was told that the room was not ready. When we walked around, we did not see any staff cleaning up any of the villas. Later on a staff told us the villa is ready but need to 'check' that all is well before looking for a staff to bring us to the villa. In the end we walked to the villa ourselves..... (very near the lobby). The villa is very nice but the pool is smaller than I thought. There is not much privacy as the other Hotel guests can use the pool. However, we as a family have a great time. We stayed in villa 815 which is sunny but not very private as it was facing a pedestrian bridge and many guest will walk pass our villa all the time. There is a buggy service which will bring us to points in RWS. Lots of dining options available in RWS and we did not eat at the hotel at all. The villa is quite nice which sort of justify the price point (expensive). However, I am not likely to go back again as I don't think there is good value for the price that I pay.
Dear Sirs, As soon as I entered the Lobby , I had been met by a female staff (later I knew her name Frances Soo ) with a welcomed smile then she offered me a welcome drink and she started processing the booking formalities . Although I have failed to check in she tried everything and very patiently to help me to solve the problem. Miss Soo escorted me to the assigned room where I would have stayed and explained in detail to me the function of each gadget in the room. Then whenI left and she told us not to hesitate if I need any thing . As a conclusion , I reached a result that the attitude , cooperation and helpfulness of this lady is a sign of professionalism ,skilfulness ,proficiency and a great loyalty to her job which makes me decide to put Resort World Sentos - Beach Villas as my first choice in my future trips to Singapore . Therefore ,I will be most grateful if you convey my utmost appreciations and my sincere thanks to Miss Frances Soo for her kindness , helpfulness and cooperation.
What a place ! One of the best villas I have had the pleasure to stay in. The one bedroom is large and some with high ceilings. Your on jacuzzi with direct access to the pool. Breakfast served at the hotel in the same complex had a wide selection to choose from. Shuttle bus runs all day up and down the resort as well as access to a buggy. The staff are excellent and if you are lucky to have Andrew as your butler you will have great service. Wonderful place !
We booked the Equarius hotel and they upgraded us to the beach villas. The one bedroom villa is stunning. As soon as you walk through the door you feel like you are in luxury. From the soft tiles on the floor to the huge bathroom area everything screams quality. Each villa has its own jacuzzi, which is next to the main pool. The bathroom area is as big as the bedroom and you can watch TV whilst in the bath. The bed was extremely comfortable and I had the best nights sleep. The staff were so helpful too, nothing was too much. I wish every hotel had this level of service. And one other thing to note is the smell of the hotel is wonderful, they use their own fragrance which I think they should sell but sadly currently don't. If you plan to go into Adventure Cove Waterpark then you should definitely book this hotel as it is right next door and they have a easy way for you to get into the park. I would love to go back and stay at this hotel.
It's a family trip. This is the third time we stay in beach villa. We both love this hotel. We like to stay at the villa and also the undersea room. This time we tried both. The villa have the big swimming pool that only for villa residents. It is wonderful. The undersea room is so lovely that all kids and adult would love to sit for some hours. The service is outstanding and the golf car service for residents are really comfortable for us. We recommend the butler Calvin Lee. He is really nice guy and helpful. Last time, we came here around 15months ago and he still remember our name and where we from. We had a wonderful holiday here.
I have booked a 3D2N stay with my family from 18th June - 20th June. The wonderful experience started the moment I checked in the hotel. Kelly, the reservation officer and her manager on duty welcomed me and my family with a warm, sincere smile. Seeing myself busy checking in, the manager on duty took the initiative to preoccupy my 3 kids by giving them each a lovely goody bags which makes them so delighted. Upon checking in, we are offered a buggy ride to our villa. Bill, the friendly and helpful buggy driver has made our stay so splendid and convenient. We have been so pampered to be "chauffeured" to and fro the villa and RWS - adventure cove water park, USS anytime at our convenience. My kids love the buggy ride so much. I would also like to thank the friendly and helpful Jacqueline, the housekeeping manager whom herself and her housekeeping team made our stay so neat and clean, ensuring our needs are met and our stay are comfortable. Beach Villa has set a very consistent standard in their service level, service from the heart. This is definitely a hotel I will revisit again.
Stayed in one bedroom beach villa for belated birthday celebration. The service in this property is as superb as the room, interior, facilities. People to single out is difficult as they were all great, but Mrs Jesslyn from Concierge ,Jasper and Bill and their butler team and Ms Jackie from house keeping are truly huge assets to this property. The tranqulity and cosyiness of the villa and its amazing pool make this place a true vacation spot away from the city buzz. Go and check it out.
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
- Outdoor pool
Within a short walk of Adventure Cove Waterpark, Resorts World Sentosa - Beach Villas is within a mile (2 km) of Madame Tussauds. This 35-room, 5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free valet parking. It's also close to Universal Studios Singapore® and Chinatown Heritage Center.
This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Start your day off with buffet breakfast, available for a fee.
Resorts World Sentosa - Beach Villas's 35 air-conditioned rooms provide iPod docks, espresso makers, and free bottled water. Guests can enjoy free WiFi and plasma TVs. Beds sport down comforters and bathrooms offer slippers. Other standard amenities include safes, ironing boards, and desks.
Guests of Resorts World Sentosa - Beach Villas have access to an outdoor pool, a fitness center, and a spa tub. You can put free valet parking to good use if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, conference space, and a porter/bellhop.
Reviews from Trip Advisor
69.0% of guests recommend this hotelTotal of 70 reviews