Chateau Suite Hotel Downtown Shreveport

The location is very convenient, near the casinos and Festival Plaza. The room was large and clean. The front desk staff was friendly. But the overall facilities were majorly lacking. The elevator was broken. This would not have been a major issue for me, except that I trekked up to the third floor with two small children and four bags only to find that my room key wasn't working. So the two kids and I (and our stuff) had to go up and down a few times to remedy the situation. Breakfast is free, but the situation was a little confusing, so my husband and son had to leave hungry because they couldn't figure out that breakfast was actually free. My husband kept trying to find someone to pay! Once we got settled in our room, we were good and had lots of space. But we probably won't stay there again. We will spend a few extra bucks and stay down the street.

As we were going to bed our room started to smell like weed. When we confronted the front desk about it they told us exactly who it was and what room. That’s not business like. They were not bothered.

Disgusting facility. I have never stayed somewhere where there are used cigarettes and food INSIDE on the floors. The entire place had a musty odor. One of the buildings had no elevator, and the outside door(which was supposed to be a key only entrance) remained unlocked and cracked my entire stay). The actual room had a hazardous broken mirror. I understand that you typically get what you pay for, but this place was next level filthy.

I stayed in 2015 with it under new management. In my 2017 stay they need a new manager!!!! Weekly rate 240.00 plus tax equals 280.00. I was cash strapped paid them 120-130.00 cash the my Dad paid with a card 250.00 and Only got 7 nights total. I offered to help housekeeping with cleaning their stairwells,windows and elevators was informed they had it handled. Apparently not otherwise I would not have offered my time. Beware betting threes a gator in the pool its unclear. Thank you.

At first site you feel a little concerned about this hotel but I have never had any problems staying here! Several times making last minute plans to go gambling on the weekend we where unable to get a room at the Casino! The manager here has never let us down with getting us into a room! The price was very fair and on several occasions we rode our motorcycle and have never had a problem with anything being bothered or stolen!

My husband and I were initially set to sail out on a Carnival cruise from Aug 26th-Aug 31st however due to Hurricane Harvey, we were not able to. So at the last minute, we decided to visit Shreveport and booked a reservation at your location on 201 Lake St in Shreveport, LA from Aug 27th-Aug 30th (via booking.com) The rate was the first thing that caught my eye when booking because it was surprisedly very low. I normally thoroughly research hotels by checking the reviews from previous visitors, the hotel ratings, the pictures and lastly the prices however given the last minutes circumstances, time did not allow. Upon arrival, I was shocked to see what I thought would be a very nice hotel, based on the pictures that were online! However, I figured it had to be MUCH nicer on the inside. Needless to say, I was very disappointed. We checked in and was assigned room 204. Upon entering the room, again, I was disappointed on how old and sort of smelly the room was. The room was ice cold from the A/C unit I assume had been running all day. We were so in shock at how awful the room looked so we decided to leave and just go grab something to eat. Once we returned, we settled in. I turned the bedsheets back to make sure the sheets were at least clean and low and behold...bugs!!! I just yelled, "YOU HAVE GOT TO BE KIDDING!!!" So I called the front desk and told the young lady there were bugs crawling in the bed and asked if someone could come to the room to see for themselves (and I do have video that I can certainly forward to your corporate office if needed). The young lady said she would just go ahead and switch our room out. So my husband and I had to pack up the few things that we had already pulled out of our suitcases and head downstairs. The young lady at the front desk apologized and said she would go ahead and move us to a suite for our troubles. Initially, we were going to take the lost and just leave the hotel and find another one, no matter what the rate was however the front desk clerk was very nice and professional and was VERY apologetic so we decided to go ahead and stay. We were then assigned to room 210. Upon entering this room, at first glance, it look decent. The room was freezing cold so my husband and I attempted to turn the unit off however the buttons did not work! We had to literally unplug the unit in order to shut it off completely. There was a second unit in the other part of the suite and the buttons were stripped on it, but we did manage to get that one turned down. At this point, I was about to blow my top because I was so disappointed with the hotel. We sat in the room for about 5 minutes, trying to decide if we were just going to leave. The cracks in the wall looked like the room was dry-rotting away. The walls looked as though an unprofessional dry wall repairer did a half job and the window seal looked like it would fall out at any second. And to add insult to injury, the bathtub had a hole next to the drain and I thought a huge bug or spider would crawl through there at any moment. At this time, my husband and I left! We had had enough! We didn't check out or anything, we just left! We decided to get in our car and just drive around town to let off some steam! We ended up spending the night at a friends house however they were headed out of town the next day so we decided to go back to the hotel and stay the remaining nights there for the duration of our visit and try to make the best of things. The only thing we did do was shower, sleep and get up the next day and leave after eating breakfast downstairs. We did not enjoy our suite at all! It was a total waste of our time and we will never stay at this location again. I will say that the lady who moved us to the suite was VERY nice and pleasant. I do not have one complaint against her as I'm sure she did everything within her power to make it right! And also, Gabby who works in the kitchen area was VERY nice as well and recommended some good eating places to visit around town. But your hotel is horrible! The pictures you have online are very deceiving and do not represent the "real" Chateau Suites in Shreveport, LA. I'm sorry, but I would never recommend this location to any of my family or friends. I usually do not complain on a company because I know you cannot satisfy everyone, but this was the absolute worst I've ever seen and experienced. My thought/opinion, demolish it and just start over!!! Respectfully, Will never visit again! The Harris Family

Got this hotel at the last minute as I was approaching Shrevport. I thought that it might be ok. I was disappointed. It was a place to lay your head down but that is about it. Hotel is older and needs TLC. Breakfast was COLD. Cold eggs, cold sausage, cold coffee, and the orange juice had to be watered down. The selection was great for breakfast, but not good quality.

The Chateau Suites Hotel is located just a block off of I-20 and centrally located to six of the seven Shreveport/Bossier City casinos. I enjoy trying out different hotels/motels when I visit "the boats" six to eight times a year and make my reservations mainly by location and price since I hate to waste money just to sleep for a little while. That was the reason for trying out the Chateau Suites on my most recent visit - location and price. Overall, my stay at the Chateau Suites wasn't bad, especially based on the varied ratings of previous Trip Advisor visitors. There were quite a few negatives about the place, but also some things that I liked. My room was very clean, spacious, comfortable, and nice, even though it could have used some up-dating. The A/C was very loud, but worked great and the bathroom was clean with a very good shower. The room had a comfortable sitting area, a small microwave, and a TV that was ok with a remote control that wasn't. There was a small coffee maker which wasn't cleaned out (the old filter still in) from the last time it was used. Not good! My main complaint was trying to locate a working ice machine. I had a room on the 3rd floor with an "out of order" sign on that ice machine. I walked up to the 4th and 5th floor. Not work- ing. Finally, on the 2nd floor I found one that worked. After checking-in, I had a problem getting to my room since the elevator didn't work right and I had to get help from the desk staff. Still, I was afraid I was going to get stuck. She said they had problems with it sometimes since the hotel was "probably built" in the '50s. My guess is that was the last time the elevator had been serviced. The hotel has a free breakfast, but not being an early riser and do not get-up to eat a morning meal, I can't say what is served or if it's any good or not. The hallways were clean, but could definitely use more light, not only for safety reasons, but to make the place more inviting. As I've previously stated, the Chateau Suites wasn't bad overall, but my advise to others considering a visit is to take the stairs to and from you room and bring your own ice.

First off this place has two separate buildings. Our family asked to be on the same floor and was told it wasn't a problem. When we got there part of the family stayed in main building and the others went to annex building. Now we in the rooms and they are crap! Old old! The bathroom in the room in the annex building was deplorable. It leaked and water got every where. The room in the main building was musty. The bathroom was fine. The sofa bed had no linens on it and when the front desk was called they said they had none. They also said they had no towels! How the heck does a hotel run out of towels! It wasn't till 10am that I finally got towels. Also they ran out of toilet paper as well, I was like MF what the hell kinda ratchet place is this. Don't bother! Do yourself a solid and check into the holiday inn across the street!