Skip to main content
Beginning of main content

Best Western Premier Shenzhen Felicity Hotel

4.0 out of 5.0

Best Western Premier Shenzhen Felicity Hotel

4.0 out of 5.0

Recent guest reviews

This kind of property for this price is a good deal. I’ll stay here again.

The hotel is a big hotel . The front desk staff are not that friendly. No one smiles. The chines restuarant is over priced . The SPA is not good. They are always trying to sell you more then what you want. If your a business traveler i dont think its worth the money. If you are on vacation and like all that big lobby and lots of people every where then it might work for you. For me this will be the last time i will stay there.

Room was small a noise all night. Constructuon noise.impossible to sleep

It is near to the border between Luohu Shenzhen and Hong Kong. However, there is only one way to go from the hotel to the border crossing (or vice versa), unless you make a big detour. That one way involves walking up a long flight of steps. That is a big problem if you have heavier stuff to carry. That applies to taking the local trains and subway too.

Location is very good closed to go to Guangzhou and close to go to Hong Kong

Do call to get directions before attempting to walk from the Luohu Port or the train/underground station. It's only a few minutes walk from these locations, but one can be easily lost in the maze of tall structures.

Convenient location, close to everything. Reasonable price.

Wonderful hotel and A+++ location, near by shops, train station, subway and restaurants. Staff are friendly and helpful, will stay again!!!

I am the frequent visitor to this hotel. The hotel is kinda old but it underwent some sort of renovation in recent years so the facility is still relatively new. The staff is also friendly to help. For it's price, location and comfortable level, it's the default hotel for my stay in Shenzhen.

Hotel in the middle of a big upgrade... Lobby area done... great job!... guest rooms are next. This may take some time. Still a good value.

Never before have i experienced this in 50yrs of travel! I'll never book this class again at this hotel. Why would i pay more for the same kind of room in this hotel? At first they could not find my reservation.

This is a good hotel for the international business traveler. It is clean convenient and has a staff that can speak English well.

Good location, near subway station and border. Very comfortable. Good services. Room is clean, not too large but enough for comfort. Price is affortable.

Good location and great value. Not the cleanest or nicest hotel.. but the price is right.

I liked the hotel, cclean Room and safe, used the massage facility, Simple to walk to railroad station and boarder. Only suggestion to hotel for next remodel is hire contractors who know american tubs intalation.

Close to immigration lots of places to eat close. Rooms little run down and worn out.

The hotel meet my expectation, very comfortable . Money worthy, good location .

Directly across from the train station, subway, and portal to Hong Kong. The staff... not as courteous as other Asian countries. But adequate.

Excellent Hotel for the money..Its very close to the Boarder. ...so crossing to HK a breeze..Lots of little restaurant's around it making it easy to eat out..Room service meals as to be expected (a little pricey but reasonable compared to most) Staff are friendly and polite.Most speaking fluent english

1085 Heping Road Shenzhen Guangdong

Hotel highlights

  • Walking distance to Luohu Port
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Luohu, Best Western Premier Shenzhen Felicity Hotel is adjacent to Luohu Commercial City and within a 10-minute walk of other popular attractions like Luohu Port. This 541-room, 4-star hotel has 3 restaurants along with conveniences like an outdoor pool and free in-room WiFi. It's connected to a shopping center in central Shenzhen and also close to Dongmen Pedestrian Street.


Dining

Enjoy dining at Atrium Cafe, one of 3 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 10 AM.


Rooms

A TV comes with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a minibar, free newspapers, and free bottled water.


Property features

Guests of Best Western Premier Shenzhen Felicity Hotel have access to an outdoor pool, a fitness center, and free WiFi in public areas. There's limited parking, and an airport shuttle (available 24 hours) for CNY 350 per vehicle one way. The front desk is staffed 24/7 to help with luggage storage, securing valuables, and concierge services. Additional amenities include a conference center, a business center, and express check-in.

Room options

Executive Room, 1 Queen Bed

Queen 1 | Sleeps 2

Superior Room, 2 Twin Beds

Twin 2 | Sleeps 2

Standard Room, 2 Twin Beds, Bathtub

Twin 2 | Sleeps 2

Family Room, Multiple Beds, Non Smoking

King 1 | Sleeps 5

Guest reviews for Best Western Premier Shenzhen Felicity Hotel

Everyone (7) Business (22) Couples (2) Family (2) Other (5) Friends (1)
5
Everyone

This kind of property for this price is a good deal. I’ll stay here again.

By on Jun 8, 2019

Review comment responded on Jun 13, 2019

、Thank you for your recommendation of our location. Opposite the hotel is Luohu Port, which is only 10 minutes'walk away. If you feel that it is difficult to get on one side of the overpass, you can take the underground passage on the other side to reach the Luohu Port conveniently and quickly. If there is any questions about travel and route, you are welcome to consult our Concierge desk. I believe our colleagues will give you the most practical suggestions!

3
Business Business Travelers

The hotel is a big hotel . The front desk staff are not that friendly. No one smiles. The chines restuarant is over priced . The SPA is not good. They are always trying to sell you more then what you want. If your a business traveler i dont think its worth the money. If you are on vacation and like all that big lobby and lots of people every where then it might work for you. For me this will be the last time i will stay there.

By on May 12, 2019

Review comment responded on May 13, 2019

Dear guest, thanks for staying at BW Felicity Hotel and sharing your accommodation experience. Our hotel management attaches great importance to your comments! We were very sorry our staffs left a bad impression to you, we will strengthen the training to them, hope to bring you better service next time. Also our hotel opposite the Shenzhen Railway Station, Shenzhen subway station, bus station and Lo Wu Commercial City, so guest can choose the most appropriate means of transportation in the shortest time. we will deliver your word to our staff and keep improving our service. Sincerely look forward to you to come again.

4
Everyone

By on Apr 17, 2019

Review comment responded on Apr 18, 2019

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

2
Business Business Travelers

Room was small a noise all night. Constructuon noise.impossible to sleep

By on Mar 28, 2019

Review comment responded on Apr 30, 2019

Dear guests, thank you for staying at BW Felicity Hotel and leaving your valuable comments. We were very sorry for the situation you met. the sound insulation of the room is specially treated, we are very willing to arrange another room for you if you are more sensitive to sounds. Thank you again for your support to our service improvement, we look forward to being of service to you. Best regards.

4
Friends

It is near to the border between Luohu Shenzhen and Hong Kong. However, there is only one way to go from the hotel to the border crossing (or vice versa), unless you make a big detour. That one way involves walking up a long flight of steps. That is a big problem if you have heavier stuff to carry. That applies to taking the local trains and subway too.

By , from New Jersey USA on Mar 25, 2019

Review comment responded on Mar 26, 2019

Dear guest, thank you for your feedback. We could provide free shuttle bus service from hotel to the border, which was convenient for you. If there is any question about schedule, our concierge will being of service to you. Best regards.

4
Friends Business Business Travelers Families

Location is very good closed to go to Guangzhou and close to go to Hong Kong

By on Feb 26, 2019

Review comment responded on Feb 27, 2019

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

4
Everyone

Do call to get directions before attempting to walk from the Luohu Port or the train/underground station. It's only a few minutes walk from these locations, but one can be easily lost in the maze of tall structures.

By , from mo, us on Jan 12, 2019

Review comment responded on Jan 23, 2019

Dear guest,we were glad to understand that our location providing you with the convenience to travel!Please do not hesitate to connect us if you were confused about the route. Sincerely look forward to your next visit. Best regards.

4
Everyone

Convenient location, close to everything. Reasonable price.

By on Dec 6, 2018

Review comment responded on Dec 10, 2018

Dear gurst, so glad that you were satisfied with our hotel and we hoped to provide you amazing service in the near future. Sincerely look forward to your next visit!Good wish.

5
Everyone

Wonderful hotel and A+++ location, near by shops, train station, subway and restaurants. Staff are friendly and helpful, will stay again!!!

By on Nov 7, 2018

Review comment responded on Nov 16, 2018

Great to heard that you were satisfied with everything! Sincerely look forward to your next visit, then we can provide you with excellent service! Best regards.

5
Everyone

I am the frequent visitor to this hotel. The hotel is kinda old but it underwent some sort of renovation in recent years so the facility is still relatively new. The staff is also friendly to help. For it's price, location and comfortable level, it's the default hotel for my stay in Shenzhen.

By , from Taipei on Oct 18, 2018

Review comment responded on Oct 18, 2018

Thanks for sharing accomodation experience! It was our pleasure to provide you with satisfied service, also your comment will encourge us to move on! Sincerely look forward to your next visit when we can provide you with 5-Star service again! Best regard.

Best Western Premier Shenzhen Felicity Hotel

1085 Heping Road, Shenzhen, Guangdong 518010