8/10 Good
Paul, Maidstone
Jan 25, 2025
Liked: Cleanliness, staff & service
I spent 3 weeks here and had a perfectly good time. Like most of the hotels of this calibre it's fine. It's not a 5 star western hotel, but that's not what you're paying for. The staff are always happy to help and are friendly (Especially Osama, the restaurant manager). I booked an single standard garden view room. My room was ok. It was clean and tidy with 2 single beds, a fridge, a flat screen TV (although only 1 English channels but this channel had no sound). It also has a safe in the wardrobe. The shower was ok but you couldn't really change the angle of spray. The garden view for my room was actually the 3rd floor courtyard area, so if you have your curtains open people walking past can look right inside your room. When I arrived I didn't have a TV remote, but I asked at reception and one was provided very quickly. Unfortunately the cleaning crew sometimes come to clean the room quite late (5ish) so sometimes you're in there when they are cleaning it, and they are not great at changing the toilet rolls or the shampoo and little soaps. Breakfast, lunch and dinner are served in the Restaurant by the pool. I only had Breakfast and Dinner included in my rate. This gets you the food but no drinks, except water, or coffee in the mornings. Taste and quality wise, I thought the food was pretty good. The pool area is quite nice. You have access to a private beach. You need to get a voucher from the security guard. All in all I had a good stay at Falcon Naama Star Hotel.
Paul
Stayed 22 nights in Jan 2025
