Wyndham Grand Plaza Royale Oriental Shanghai4.5 out of 5.0
Recent guest reviews
This hotel prides itself as a 5 star, but certainly does not live up to its reputation. On arrival the requested disabled room was not available for another 3 days, but the other room was fine as it had a walk in shower. The only problem was that the chair provided was a very heavy one, and hard to move with a fractured patella. But as I had seen an office chair on castors in one of the other rooms, the wonderful housekeeper (cheerful throughout my 10 day stay), after finding pictures of an office chair on the internet provided me with one, great, large (as am I ) and on castors. Bliss for about 5 days, but then returning to the room one night found "my" chair missing, replaced by a non-fitting small one, with a broken castor. After ringing their assistance line, a young man turned up, said he understood the problem and took away the chair but was never seen again. several phone calls and several days later still no joy. Breakfasts are a disaster area, espresso machine either out of water or needs cleaning, in the end I had a friendly arrangement with the cooks behind the counter, they would either give me more water or tip out the full coffee grinds container, machine fixed - with little assistance from the floor staff who still had not learned event to smile. Buffet in the later hours was not replenished, and so if you wanted breakfast after 9.00 you dealt with what was left-over. To add insult to injury, on check out they wanted to charge me for an extra night, even though it all had been pre-paid. Not a great experience at their prices, stay somewhere else if oyu are given a choice.
From the moment of check in the experience was horrible. The "manager on duty" said he was upgrading me to the club floor (1 one level upgrade, based on my platinum status) but would not offer the benefits of the club floor (executive lounge). When I questioned the practice, he told me it was standard Wyndham policy". Having just come from another Wyndham property where I was upgraded to a club room with full benefits, I almost laughed at him. He lectured me rudely that I must listen to him as he makes all decisions. The quality of the room is the only reason I rated it poor as opposed to terrible. It is quite nice, with a great view through floor to ceiling windows. Bed was nice, furnishings good too. Thats where anything good ends, as the heater did not work (it was 19C, never warmed up). Turns out, the executive club lounges (they have 2, but only one is in service) does not offer a breakfast service. The restaurant for breakfast was unkempt, and in some places downright filthy. Hardly a 5 star experience. Worse is that I booked the property due to proximity to the Exhibition center, as I was attending a trade show. I called in advance to be sure the offered a shuttle service, and was assured they did. Guess what? The in my morning call to enquire about schedule, they said it was cancelled! By far the worst Wyndham experience ever. I suggest try somewhere else if need to be in this area.
This hotel really was the bomb dignity one day. Sadly that day is quite a bit in the past. I spend one or two nights a month here for work and it's always something. Sewage smell, air-conditioning that's not working, locks fall off the door, waste water backing up or, my favorite, toilets that won't flush your morning message to management. While the rooms are gorgeous and worthy of the name "grand" the carpet surely can use a deep cleaning once in a while. They are just plain nasty. Staff is nice and tries their best, sometimes the language barrier is simply too large to get certain requests through and sometimes it's a culture thing I guess. Once, dirty water started flowing from my drain into the shower. It took them about 20 minutes to come out and clear whatever caused it, but the nastiness and smell that was left behind was clearly none of their concern. The complaint (water flowing the wrong way) was addressed. They were done. The free breakfast is the highlite of the day. And honestly, the restaurant has some of the absolute best Spaghetti Carbonara I have ever had anywhere in the world.
If you rely on taxi or Metro to get around then you should avoid this hotel. I read the reviews that taxis would be tough so I booked one the night before. Well I thought I did with the concierge but nothing came in the morning. Nor could the hotel get one for me, nor did the hotel staff demonstrate they really cared. The Metro station was too far to comfortably walk in the summer and the location this hotel is in does not inspire much either . I paid a local guy off the street eventually to drive me, the highlight of the hotel visit! On the plus side the room was spacious. Other items- room service was out of pizza! Food I got was sub standard. Breakfast buffet was substandard and there was no hot water in the second morning. So I checked out, I shall never return as there are much much better options in Shanghai
When I arrived to the hotel I was not feeling well from my previous flight. I asked the hotel front desk about medical care. Front desk staff Sam arranged transportation and appointment to the hospital. Another staff member, Daniel accompanied me for translation. Both doctor and nurse spoke well English. I was discharged few hours later. When I got back to hotel Sam was waiting with genuine concern. He even offered me soup for dinner to my room. Last thing you want in a foreign country is getting sick especially if you don't speak the language. I sincerely appreciated the hotel staff for their care about their customers.
A very beautiful hotel! Cool! I loved it! Welcoming, kind staff! Always happy to help, prompt. Has everything you need, Windows in the floor - a view of the bridge! The room has everything you need! Quiet! Spacious room, soft bed, big bathroom! Great location! From the airport, close to the metro right from the hotel about 15 minutes walk.
The rooms are very spacious, amenities are good. However the location of this hotel is not very convenient.There is no good western or international restaurants nearby. The restaurant inside operates only at certain timing and will have to depend on room service,. Pricing is reasonable.
I have been a week in this hotel and have to say that the quality price relation is surprisingly good. Breakfast and room are more than acceptable and the front desk service speaks good english. I will repeat
There are two sides to this hotel. First the not so good one. I should not have expected a lot since I will be coming in to a nation that has little foreign language influence, but the language barrier is so prominent that it would truly tarnish the great hotel reputation Wyndham holds. I would alteast expect the front desk and concierge to have conversational english communication skills but it was hardly any conversation and more of explicit gesturing to express my questions. Anyway, I had to ask my coworker to translate for me and that helped a little, but the following day when I went ahead and ask for a taxi on the place I wanted to go to, the concierge was using a certain app to get the taxi and I waited atleast 20 minutes right there and they couldn't get one with the excuse that it was raining and it was a monday morning. I then told them that I would be in my room and asked if they can call me once the taxi gets there. I kid you not, I waited for more than an hour amd no call. I followed up twice and on my third one they said that maybe if I pay more the taxi will take me. I was so taken aback by that statement after already waiting for more than an hour and I told them that yes they can go ahead and call a taxi whatever as long as I get there. Not two minutes has passed after this conversation that here they are calling my room that a taxi is ready. I truly cannot believe it. One hour ago there was no cab and two minutes after I agreed to pay more a cab is available. How scandalous. To think that such a simple thing as calling a cab would involve such a drama. My dilemma didn't end there because once I got out and the concierge was directing the cabdriver to take me to the place he then contracted how much I'll pay. It was double the actual fare ride and I was not buying it then the cab zoomed passed us almost hitting the concierge. What a mess truly. They called another cab and finally I was able to get on that one without problems. As much as they helped me in getting a cab and translating for me to get to where I needed to be, I felt like they stalled a lot ony request, otherwise I wouldn't have to wait for more than an hour for a taxi. On the same note, I had some problem with opening my door so I went down the lobby and requested to reissue my room key, I know I would have a hard time so I actually told the front desk if someone could come with me to my room, I had to wait for her to call someone to come with me which took a little over 20mins and finally when she couldn't find someone, she gestured over the concierge in duty right next to her desk to come with me, why couldn't she have done that in just a few tries when she couldn't contact someone in the first place I dont know. Anyway, we got there and the door's deadbolt was malfunctioning and I inquired if they can fix it instead of changing rooms and for some reason I thought he understood me and relayed that to the front desk but a few minutes later the lady front desk came with a new roomkey in hand. I thought we were aligned that I wanted it fixed, but I guess it just clearly shows here how the language barrier is a huge thing. Okay so on a lighter note, I think anybody would agree that this hotel would make you feel like a royalty. I have never felt like a princess in any of my hotel stay except for this one. Magnanimous and impressive chandeliers would welcome you as you step in their lobby and hallways and restaurant. Get ready for a contemporary and modern juxtaposed with exquisite and archaic interior that would leave you feeling glamorous throughout your stay. The hotel rooms are beyond fabulous. It is mable floorings and countertops, wide and spacious bedroom. Plenty of drawer and closet room. You have a couch and study area. The bathroom is amazing. Huge bathtub to soak in and a full ceiling shower thats separate. All toiletries are provided for. Loaner umbrella in the room if you require it. There's also a fridge. Breathtaking ancient chinese drawings as you wallpaper in the bedroom and classy and beautiful ones in thr bathroom. There is even tv in front of your bathtub if you wish to use it. All interior inside the room makes it look like a room fit for a king. The restaurant is boasting of ceiling to floor lighting design that would amaze anybody. There is complimentary buffet breakfast. You may choose from different variations that ranges from traditional chinese to some japanese dishes and continental western breakfast, plenty of pastry choices and beverage choice and almost everything you may think of. It is indeed also a breakfast fit for a king. The closest train/subway is a little far of so you may wanna ask the concierge of the easiest way to get to the city center. Science and tech is close for shopping. There is also a very good noodle place nearby and a great massage place. China is such a jewel and is full of wonders and beauty. This hotel was so grand and I hope it could actually deliver a better customer service and hire more english speaking staff and more well-rounded staff to actually elevate the guest experience.
i spent a day during my transfer and it was a very beautifully designed room with so much space, i barely used it all.. I have stayed in five star hotels all over the world but I'm always amazed by each cultures signature on their design.. This was brilliant. i posted pics and video. The colors and wall decor were so artistic. I had a nice buffet meal that featured sushi, and all kinds of asian delights. def recommend it again. my room was a corner with both views and it was very very bright will automatic curtains, in case it as too much light for you. i would have love to stay much longer.
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Located in Jinqiao, Wyndham Grand Plaza Royale Oriental Shanghai is 3.1 mi (4.9 km) from Oriental Art Center and within a 15-minute drive of Jin Mao Tower. This 522-room, 4.5-star hotel welcomes guests with 3 restaurants, an indoor pool, and free in-room WiFi. In central Shanghai, the hotel is also close to Oriental Fisherman's Wharf and Shanghai Science and Technology Museum.
Enjoy dining at Shang Rong Fu, one of 3 onsite restaurants. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.
The 522 individually decorated rooms feature 2 bathrooms. 40-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Select Comfort beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Safes, phones, and ironing boards are also standard.
Guests staying at Wyndham Grand Plaza Royale Oriental Shanghai enjoy an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for CNY 700 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 12 meeting rooms.
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 319 reviews