Wyndham Grand Plaza Royale Oriental Shanghai4.5 out of 5.0
Recent guest reviews
If you rely on taxi or Metro to get around then you should avoid this hotel. I read the reviews that taxis would be tough so I booked one the night before. Well I thought I did with the concierge but nothing came in the morning. Nor could the hotel get one for me, nor did the hotel staff demonstrate they really cared. The Metro station was too far to comfortably walk in the summer and the location this hotel is in does not inspire much either . I paid a local guy off the street eventually to drive me, the highlight of the hotel visit! On the plus side the room was spacious. Other items- room service was out of pizza! Food I got was sub standard. Breakfast buffet was substandard and there was no hot water in the second morning. So I checked out, I shall never return as there are much much better options in Shanghai
When I arrived to the hotel I was not feeling well from my previous flight. I asked the hotel front desk about medical care. Front desk staff Sam arranged transportation and appointment to the hospital. Another staff member, Daniel accompanied me for translation. Both doctor and nurse spoke well English. I was discharged few hours later. When I got back to hotel Sam was waiting with genuine concern. He even offered me soup for dinner to my room. Last thing you want in a foreign country is getting sick especially if you don't speak the language. I sincerely appreciated the hotel staff for their care about their customers.
A very beautiful hotel! Cool! I loved it! Welcoming, kind staff! Always happy to help, prompt. Has everything you need, Windows in the floor - a view of the bridge! The room has everything you need! Quiet! Spacious room, soft bed, big bathroom! Great location! From the airport, close to the metro right from the hotel about 15 minutes walk.
The rooms are very spacious, amenities are good. However the location of this hotel is not very convenient.There is no good western or international restaurants nearby. The restaurant inside operates only at certain timing and will have to depend on room service,. Pricing is reasonable.
I have been a week in this hotel and have to say that the quality price relation is surprisingly good. Breakfast and room are more than acceptable and the front desk service speaks good english. I will repeat
There are two sides to this hotel. First the not so good one. I should not have expected a lot since I will be coming in to a nation that has little foreign language influence, but the language barrier is so prominent that it would truly tarnish the great hotel reputation Wyndham holds. I would alteast expect the front desk and concierge to have conversational english communication skills but it was hardly any conversation and more of explicit gesturing to express my questions. Anyway, I had to ask my coworker to translate for me and that helped a little, but the following day when I went ahead and ask for a taxi on the place I wanted to go to, the concierge was using a certain app to get the taxi and I waited atleast 20 minutes right there and they couldn't get one with the excuse that it was raining and it was a monday morning. I then told them that I would be in my room and asked if they can call me once the taxi gets there. I kid you not, I waited for more than an hour amd no call. I followed up twice and on my third one they said that maybe if I pay more the taxi will take me. I was so taken aback by that statement after already waiting for more than an hour and I told them that yes they can go ahead and call a taxi whatever as long as I get there. Not two minutes has passed after this conversation that here they are calling my room that a taxi is ready. I truly cannot believe it. One hour ago there was no cab and two minutes after I agreed to pay more a cab is available. How scandalous. To think that such a simple thing as calling a cab would involve such a drama. My dilemma didn't end there because once I got out and the concierge was directing the cabdriver to take me to the place he then contracted how much I'll pay. It was double the actual fare ride and I was not buying it then the cab zoomed passed us almost hitting the concierge. What a mess truly. They called another cab and finally I was able to get on that one without problems. As much as they helped me in getting a cab and translating for me to get to where I needed to be, I felt like they stalled a lot ony request, otherwise I wouldn't have to wait for more than an hour for a taxi. On the same note, I had some problem with opening my door so I went down the lobby and requested to reissue my room key, I know I would have a hard time so I actually told the front desk if someone could come with me to my room, I had to wait for her to call someone to come with me which took a little over 20mins and finally when she couldn't find someone, she gestured over the concierge in duty right next to her desk to come with me, why couldn't she have done that in just a few tries when she couldn't contact someone in the first place I dont know. Anyway, we got there and the door's deadbolt was malfunctioning and I inquired if they can fix it instead of changing rooms and for some reason I thought he understood me and relayed that to the front desk but a few minutes later the lady front desk came with a new roomkey in hand. I thought we were aligned that I wanted it fixed, but I guess it just clearly shows here how the language barrier is a huge thing. Okay so on a lighter note, I think anybody would agree that this hotel would make you feel like a royalty. I have never felt like a princess in any of my hotel stay except for this one. Magnanimous and impressive chandeliers would welcome you as you step in their lobby and hallways and restaurant. Get ready for a contemporary and modern juxtaposed with exquisite and archaic interior that would leave you feeling glamorous throughout your stay. The hotel rooms are beyond fabulous. It is mable floorings and countertops, wide and spacious bedroom. Plenty of drawer and closet room. You have a couch and study area. The bathroom is amazing. Huge bathtub to soak in and a full ceiling shower thats separate. All toiletries are provided for. Loaner umbrella in the room if you require it. There's also a fridge. Breathtaking ancient chinese drawings as you wallpaper in the bedroom and classy and beautiful ones in thr bathroom. There is even tv in front of your bathtub if you wish to use it. All interior inside the room makes it look like a room fit for a king. The restaurant is boasting of ceiling to floor lighting design that would amaze anybody. There is complimentary buffet breakfast. You may choose from different variations that ranges from traditional chinese to some japanese dishes and continental western breakfast, plenty of pastry choices and beverage choice and almost everything you may think of. It is indeed also a breakfast fit for a king. The closest train/subway is a little far of so you may wanna ask the concierge of the easiest way to get to the city center. Science and tech is close for shopping. There is also a very good noodle place nearby and a great massage place. China is such a jewel and is full of wonders and beauty. This hotel was so grand and I hope it could actually deliver a better customer service and hire more english speaking staff and more well-rounded staff to actually elevate the guest experience.
i spent a day during my transfer and it was a very beautifully designed room with so much space, i barely used it all.. I have stayed in five star hotels all over the world but I'm always amazed by each cultures signature on their design.. This was brilliant. i posted pics and video. The colors and wall decor were so artistic. I had a nice buffet meal that featured sushi, and all kinds of asian delights. def recommend it again. my room was a corner with both views and it was very very bright will automatic curtains, in case it as too much light for you. i would have love to stay much longer.
It was a very comfortable stay at the Wyndham, the bed was exceptional and you can request for different types of pillows if you have a preference. We woke up refreshed every morning. Breakfast was alright as we found it too focused for local tastes. However, we didn't see too many foreign visitors and the hotel staff wasn't too fluent with the English language as well. The hotel feels very new, carpets are plush and the hotel rooms were very clean. Will definitely come back to stay at the Wyndham again and try their other properties if available. The only major criticism about the hotel is the wifi. It is atrociously slow. The hotel staff mentioned that if you had very bad wifi, that to call them immediately and they will have some one solve it for you.
Stayed for 2 nights. Checking in & out were swift and reception was friendly. Room is big but was given a twin bed for a single person. Breakfast was disappointing as selection had been limited for a 5 star hotel. There was a conference during one of the days and the queue at coffee machine was a good 2 metres long when I arrived and was as long when I left. It just never got shortened. I also miss the cheese selection. 2 things I noted, being a business traveller, the internet speed worst then terrible, nothing was moving. Another was the doorman was not sure where the nearest metro station was. He pointed me to the correct direction but was not sure and told me it would take an hour walk when I took only half. There are few local restaurants and snack shop if you go left at the hotel and turn left at the junction. If you go along the road on the right side of the hotel, McD and KFC is around 20 minutes walk. Will I be back? May be.
I've stayed here quite a few times. The corner rooms are beautiful with great views and this location is not a long haul from the airport. The front desk staff and Concierge are very helpful with an excellent buffet in the morning. The next layer of staff is a little less helpful, it seems to mostly be a language issue as I don't speak Chinese. Trying to get help with their operator or housekeeping was hit or miss. Asked for a non-down pillow and after quite a bit of confusion got the idea across with a "no feathers"! She promised to inform housekeeping but nothing ever showed up. The location is a little out of the tourist areas but beautiful views of the port and bridges. The heat is also hit or miss. Lately the rooms have been hot, the Control says Air Conditioning the fan works all the time but it seems hard to get the room down more than a couple degrees. This may be a winter thing, but a warm room with a down comforter made it a little hard to sleep on a cool winter night. This problem was consistent with all people in our group. Also had a non functioning refrigerator but it did keep my drinks cooler. The WiFi was weak one trip fine on another. This hotel is quite beautiful and impressive but seems to struggle a little with maintenance.
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Located in Jinqiao, Wyndham Grand Plaza Royale Oriental Shanghai is 3.1 mi (4.9 km) from Oriental Art Center and within a 15-minute drive of Jin Mao Tower. This 522-room, 4.5-star hotel welcomes guests with 3 restaurants, an indoor pool, and free in-room WiFi. In central Shanghai, the hotel is also close to Oriental Fisherman's Wharf and Shanghai Science and Technology Museum.
Enjoy dining at Shang Rong Fu, one of 3 onsite restaurants. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.
The 522 individually decorated rooms feature 2 bathrooms. 40-inch plasma TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Select Comfort beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Safes, phones, and ironing boards are also standard.
Guests staying at Wyndham Grand Plaza Royale Oriental Shanghai enjoy an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for CNY 700 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 12 meeting rooms.
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 310 reviews