Pudong Shangri-La, Shanghai

5.0 star property
Waterfront hotel with 6 restaurants and 2 indoor pools

Choose dates to view prices

Photo gallery for Pudong Shangri-La, Shanghai

Exterior
Sauna, hot tub, steam room, body treatments, aromatherapy
2 indoor pools, open 6:00 AM to 11:00 PM, lifeguards on site
Grand Tower Horizon Premier Bund 1 King | Egyptian cotton sheets, premium bedding, down comforters, in-room safe
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Spa
  • Air conditioning

Explore the area

Map
33 Fu Cheng Road, Pudong, Shanghai, 200120
  • Oriental Pearl Tower
    ‪7 min walk‬
  • The Bund
    ‪1 min drive‬
  • Yu Garden
    ‪3 min drive‬
  • Shanghai (PVG-Pudong Intl.)
    ‪35 min drive‬

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Room options

Grand Tower Premier 1 King

  • 581 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Grand Tower Premier 2 Twin

  • 689 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

River Wing Horizon Club Room 2 Twins

  • 441 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

River Wing Horizon Bund Room 1 King

  • 441 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

Grand Tower Horizon Executive 1 King

  • 484 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Grand Tower Grand Bund View Suite King

  • 689 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

Grand Tower Skyline Room 1 King

  • 485 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

River Wing Horizon Club Room 1 King

  • 441 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Grand Tower Pearl Bund View Suite King

  • 1012 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

River Wing Horizon Suite 1 King

  • 883 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

River Wing Horizon Suite 2 Twins

  • 883 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

River Wing Horizon Bund Room 2 Twins

  • 441 sq ft
  • River view
  • Sleeps 3
  • 2 Twin Beds

Grand Tower Skyline Room 2 Twins

  • 485 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

Grand Tower Horizon Premier Suite 2Twins

  • 861 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Grand Tower Horizon Premier Bund 1 King

  • 581 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

Suite (Specialty, River Wing)

  • 2185 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Presidential Suite (Grand Tower)

  • 2164 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Room, 2 Twin Beds (Grand Tower Horizon)

  • 484 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

Premier Suite, 1 King Bed (Grand Tower, Grand Premier)

  • 1292 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed (River Wing Huangpu Suite)

  • 1744 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 2 Twin Beds (River Wing Lujiazui Suite)

  • 1744 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Grand Suite (Grand Tower, Diplomat)

  • 1593 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Grand Tower Executive Room 1 King

  • 485 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Grand Tower Executive Room 2 Twins

  • 485 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

River Wing Deluxe Room 1 King

  • 441 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

River Wing Deluxe Room 2 Twins

  • 441 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

River Wing Deluxe Bund View 1 King

  • 441 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

River Wing Deluxe Bund View 2 Twins

  • 441 sq ft
  • River view
  • Sleeps 3
  • 2 Twin Beds

River Wing Deluxe Bund Twin

  • Sleeps 2
  • 2 Twin Beds

River Wing Horizon Club King

  • Sleeps 3
  • 1 King Bed

River Wing Horizon Suite King

  • Sleeps 3
  • 1 King Bed

Grand Tower Skyline Twin Room

  • Sleeps 2
  • 2 Twin Beds

River Wing B.Duck Component Room

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

River Wing Horizon Bund King

  • Sleeps 3
  • 1 King Bed

River Wing Deluxe King

  • Sleeps 2
  • 1 King Bed

Grand Tower Executive Twin

  • Sleeps 2
  • 2 Twin Beds

River Wing Deluxe Twin

  • Sleeps 2
  • 2 Twin Beds

Grand Tower B.Duck Family Theme Room

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

River Wing Deluxe Bund King

  • Sleeps 3
  • 1 King Bed

Grand Tower Pearl Bund View Suite King

  • Sleeps 3
  • 1 King Bed

Grand Tower Premier Twin Room

  • Sleeps 2
  • 2 Twin Beds

Grand Tower Premier King Room

  • Sleeps 3
  • 1 King Bed

River Wing Octonauts Theme Room

  • Sleeps 3
  • 1 King Bed

Grand Tower Grand Bund View Suite King

  • Sleeps 3
  • 1 King Bed

Grand Tower Horizon Executive King

  • Sleeps 2
  • 1 King Bed

Grand Tower Skyline King

  • Sleeps 2
  • 1 King Bed

Grand Tower Horizon Premier Bund King

  • Sleeps 3
  • 1 King Bed

River Wing Horizon Bund Twin

  • Sleeps 2
  • 2 Twin Beds

River Wing Horizon Suite Twin

  • Sleeps 2
  • 2 Twin Beds

Grand Tower Executive King

  • Sleeps 2
  • 1 King Bed

Family Friendly Themed Deluxe Room (Double Bed)

  • Sleeps 2
  • 1 King Bed

Family Friendly Themed Super Deluxe Room (Double Bed)

  • Sleeps 2
  • 1 King Bed

Family Friendly Themed Deluxe Room (2 Beds)

  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Shanghai

Located in Downtown Shanghai, Pudong Shangri-La, Shanghai is a leisurely stroll from popular sights such as The Bund and Shanghai Tower. This 950-room, 5-star hotel welcomes business and leisure travelers with 2 indoor pools, a full-service spa, and 6 restaurants.

What's nearby

  • Oriental Pearl Tower - 7 min walk - 0.4 miles
  • Shanghai Tower - 10 min walk - 0.5 miles
  • Nanjing Road Shopping District - 1 min drive - 0.8 miles
  • The Bund - 1 min drive - 0.6 miles
  • Yu Garden - 3 min drive - 1.2 miles

Getting around

  • Lujiazui Station - 9 min walk
  • Shanghai South Railway Station - 15 min drive
  • Shanghai Pudong Intl. Airport (PVG) - 44 min drive

Restaurants

  • ‪桂花楼 - ‬1 min walk
  • ‪星巴克 - ‬4 min walk
  • ‪炉边情谈 - ‬3 min walk
  • ‪Hooters - ‬2 min walk
  • ‪翡翠36酒吧 - ‬3 min walk

About this property

Pudong Shangri-La, Shanghai

Waterfront hotel with 6 restaurants and 2 indoor pools
Guests of Pudong Shangri-La, Shanghai have access to a full-service spa, 2 indoor pools, and a gym. There's limited parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, dry cleaning/laundry, and securing valuables. Other amenities at this luxury hotel include a steam room, free WiFi in public areas, and a hot tub.
Guests can expect 23-inch TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer rainfall showers, hair dryers, and slippers. Free local calls, laptop-compatible safes, and ironing boards are also available.
An outdoor tennis court and a health club are featured at the hotel. 2 indoor swimming pools are on site along with a hot tub. Other recreational amenities include a steam room and a fitness center.

Children under 12 years old are not allowed in the health club, fitness facility, or hot tub without adult supervision.

Guests can pamper themselves with a trip to the onsite spa, which has 9 treatment rooms. Services include hot stone massages, sports massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Malay, Turkish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; CNY 255 for adults and CNY 255 for children
  • 6 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Gui Hua Lou
  • Jade on 36 Restaurant
  • Sushi by YISEA
  • YICAFE
  • YISEA

Things to do

  • 2 indoor pools
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor tennis court
  • Steam room

Family friendly

  • 2 indoor pools
  • Children's toys
  • Lifeguards on site

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business center
  • Conference center

Outdoors

  • On the waterfront

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 2 buildings
  • 36 floors
  • Banquet hall
  • Built in 1998
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 23-inch TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for CNY 408.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CNY 1500 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 255 for adults and CNY 255 for children
  • A late check-out fee will be charged
  • Rollaway bed fee: CNY 408.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a smoke detector.
  • This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts.

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 11:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Pudong Shangri-La
Pudong Shangri-La Hotel
Pudong Shangri-La Hotel Shanghai
Pudong Shangri-La Shanghai
Shangri-La Pudong
Pudong Shangri La Hotel Shanghai
Pudong Shangri-La Shanghai Hotel Shanghai
Shangri La Shanghai
Pudong Shangri-La East Shanghai Hotel
Pudong Shangri La
Pudong Shangri La, Shanghai
Pudong Shangri La East Shanghai
Pudong Shangri-La, Shanghai Hotel
Pudong Shangri-La, Shanghai Shanghai
Pudong Shangri-La, Shanghai Hotel Shanghai

Frequently asked questions

Is free cancellation available at Pudong Shangri-La, Shanghai?

Pudong Shangri-La, Shanghai provides free cancellation on select room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Pudong Shangri-La, Shanghai?

As of Jun 13, 2025, prices found for a 1-night stay for 2 adults at Pudong Shangri-La, Shanghai on Jun 16, 2025 start from $139.42, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Pudong Shangri-La, Shanghai?

This hotel is situated in Downtown Shanghai within a short 11-minute walk of The Bund and also 12 minutes on foot from Shanghai Tower. You'll also find People's Square and Nanjing Road Shopping District within a short drive.

Is parking available on site at Pudong Shangri-La, Shanghai?

Yes, though parking is limited.

Is a spa located at Pudong Shangri-La, Shanghai?

There is a full-service spa available for guests to enjoy and services include sports massages, hot stone massages, reflexology, and aromatherapy.

Does Pudong Shangri-La, Shanghai have a casino at the property?

No, Pudong Shangri-La, Shanghai doesn't have a casino.

Will I find an indoor pool at Pudong Shangri-La, Shanghai?

Yes, this hotel has 2 indoor pools along with a hot tub. Guests have pool access between 6:00 AM and 11:00 PM.

Is Pudong Shangri-La, Shanghai a good place to stay for couples?

This waterfront hotel offers plenty of amenities for couples including 2 indoor pools, a bar, and 6 restaurants.

Does Pudong Shangri-La, Shanghai have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Pudong Shangri-La, Shanghai feature a restaurant that includes a breakfast menu?

Yes, Pudong Shangri-La, Shanghai has 6 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Pudong Shangri-La, Shanghai allow pets to stay for free?

No, pets and service animals aren't allowed at Pudong Shangri-La, Shanghai.

Does Pudong Shangri-La, Shanghai have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Pudong Shangri-La, Shanghai?

The closest major airport to Pudong Shangri-La, Shanghai is Hongqiao International Airport (SHA), which is 11.5 mi away (34 minutes by car). Another top airport is Shanghai Pudong Intl. Airport (PVG), which is located 25.4 mi away (44-minute drive).

Are there rooms with balconies that I can book at Pudong Shangri-La, Shanghai?

No, there aren't any guestrooms with balconies at Pudong Shangri-La, Shanghai.

Does Pudong Shangri-La, Shanghai have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Pudong Shangri-La, Shanghai.

Pudong Shangri-La, Shanghai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 585 out of 913 reviews
Rating 8 - Good. 207 out of 913 reviews
Rating 6 - Okay. 69 out of 913 reviews
Rating 4 - Poor. 29 out of 913 reviews
Rating 2 - Terrible. 23 out of 913 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Ana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 1 night in Mar 2025

10/10 Excellent

Min-On

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall hotel, typical of the Shangri-La standard. It is right next to Lujiazui an intersection MRT station for Line 2 and 14 which makes it very easy to get to all the major central Shanghai tourist spots. There is a high-end mall, across the street which sites the Ritz, a lifestyle mall in the same side of the street which has great food upstairs and the usual shopping outlets and a Disney store standalone outlet just further down the street. Overall a very comfortable stay. Only comments would be that the curtains appear a bit dated, some parts of the curtain don't really cover the entire window. Having bidets would be a big plus, some parts of the toilet are showing their age but still in good quality. Wouldn't recommend the buffet breakfast unless it happens to be included in your package. We feel it's overpriced for the array of selections and quality but we have high-standards for food so it may be to your fancy if you have a chance. Staff are tip-top. Service is impeccable.
Stayed 2 nights in Mar 2025

8/10 Good

MENG CHIEH

Business traveler
Liked: Cleanliness
Good to stay
Stayed 2 nights in Feb 2025

10/10 Excellent

Marcel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente opción en Shanghai

Hotel muy bien ubicado cerca a centros comerciales, restaurantes, y edificios icónicos, el personal es muy amable, las habitaciones son súper cómodas y el desayuno es buenísimo
Stayed 3 nights in Feb 2025

10/10 Excellent

Wei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience in this luxury hotel.
Stayed 2 nights in Feb 2025

8/10 Good

Yunping

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Xiaofeng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best location to view the bund at another side of the river. Amazing view.
Stayed 1 night in Feb 2025

10/10 Excellent

ZHU

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Feb 2025

10/10 Excellent

Thein

Liked: Staff & service, amenities, property conditions & facilities
We had excellent stay at Pudong Shangri-La, the staff are very friendly and helpful.
Stayed 6 nights in Jan 2025

10/10 Excellent

Jerry, Austin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay and great location!
Stayed 2 nights in Dec 2024

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Sergio Ricardo Liporace, Singapore

Stayed 4 nights in Nov 2024

10/10 Excellent

claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 4 nights in Jan 2025

10/10 Excellent

Cecille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful, respectful, friendly and detail attentive. They were always providing the first rate service - just everyone! I am very much impressed by their eager to meet the needs of the guests. I’d like to mention Nilo in particular. When we were checking out, there was a small issue. He was so patient and helpful. He went extra ways to help, always smiling! The facility is a bit old, with places showing some wear and tear (for example, the carpets may not be the cleanest). But the location of the hotel is superb and the price is reasonable for a five-star hotel.
Stayed 4 nights in Dec 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facility at a reasonable price!
Stayed 1 night in Dec 2024

6/10 Okay

Ping-Ya

Stayed 3 nights in Aug 2024

10/10 Excellent

George, Westlake

Stayed 3 nights in Nov 2024

10/10 Excellent

Queenie Chung Yi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite but easily accessible area, metro station is in proximity. Room is spacious, clean and cozy, we were even able to enjoy the splendid night view of Wai Tang from our room.
Stayed 3 nights in Dec 2024

10/10 Excellent

JOO TECK

Liked: Amenities
Good experience and staff are friendly
Stayed 1 night in Dec 2024

10/10 Excellent

WAI MUI

Stayed 3 nights in Nov 2024

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities
Very nice hotel perfectly located near the boardwalk, restaurants, shopping center, and nearby metro station.
Stayed 2 nights in Dec 2024

8/10 Good

Boon

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Give but need improve hotel

Hotel seem old, the carpet also look long period haven't change. Overall is nice to stay include good breakfast, but the bath door design the shower head all get minor point, door why open outward, the floor all wet after taken bath, hand shower, at super low, design for kids? Another Shower head never check, the water flow very bad
Stayed 2 nights in Dec 2024

6/10 Okay

Kenneth

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
During my stay around 13 December 2024, I had the pleasure of interacting with two housekeepers on the 17th floor whose service were truly commendable. Their names were 牟爱红 and 刘丽. They were warm, sincere, and attentive—small gestures, like offering me a bottle of water when I returned to my room in the late afternoon, truly stood out. Their positive demeanour and genuine smiles made my experience much more pleasant. Unfortunately, this level of service did not extend to the front desk and entrance staff. The front desk interactions felt rushed, with a cold tone that lacked genuine hospitality. An example was the front desk staff on 14 December who handed me the names of the exemplary housekeepers, highlighting the inconsistency in service. At the entrance, the service appeared inconsistent and unprofessional. The staff seemed hesitant to assist unless the situation demanded it, often waiting until a guest was almost out of the car before approaching to open the door. Moreover, I couldn’t help but notice preferential treatment for guests arriving in luxury vehicles, as the staff were noticeably quicker to assist in those cases. As a guest, I expected a consistent standard of service that reflects the hotel’s reputation, regardless of the mode of arrival or the guest’s attire. It’s disappointing to see such disparities in service quality within the same establishment.