Pudong Shangri-La East Shanghai5.0 out of 5.0
Recent guest reviews
Shangri-la Pudong is always nice and hospitality. They offer the very thoughtful service and quick response. I would like appreciate the below staffs. For front desk: Julia, Johnny, Sherry, Rocky and new doorman Tom. Tom is new one however he is very nice. For lounge staffs: Judy, Dream, Ciel, Rolan, Carrie, Lina, Peggie, Johnson, Zoe, Clare, Blair, Alina.are very professional staffs.
Excellent hotel in great location, staffs are friendly, the executive lounge in Old Wing is the best especially Kenny Ooi and the floor manager, he is always very kind to solve all my problem and can’t wait to come back.
This is a beautiful hotel. Our room was spacious, with a nice bath with walkin shower. The best thing was the huge and delicious breakfast buffet. The staff was very accommodating. We also enjoyed a dumpling lunch at the hotel restaurant.
I was allocated a 21st floor room with a river view and Horizon Club access. I'd rather have called it a suite for in addition to the spacious bed there was a large separate area for desk and chairs. In room Nespresso machine- and anytime service in the Horizon club which I used for breakfast and for the evening happy hour for drinks and snacks. Service throughout was excellent. The pool and spa area were well maintained.
The Shangri-La is usually a very good hotel. Unfortunately, the Shangri-La in Shanghai, which is supposed to be a non-smoking hotel leaves a lot to be desired. The bathrooms were extremely smokey - you could see it hanging in the air and i even saw people smoking in the hallways and lobby. Absolutely NO ENFORCEMENT. Very uncomfortable for those who do not smoke and have problems with smoke and contact lenses. I know China is difficult with this, but I have been in hotels in China where the smoking policy is strictly enforced. If the this Shangri-La would do this, the hotel would have a better rating. That was the only real issue. and it was NOT an isolated event. I stayed for 8 nights and it was a daily occurrence, even after I complained.
I have stayed in Shanghai’s second-tier 5-star hotels quite a bit; in the last three months, in four of them. In spite of the Kempinski’s deficits, the Shang is for me the worst of them. I think I also know the Shangri-La brand quite well, and I really like it – there is some non-pompous high quality about it, and I especially appreciate the KL one. The Bangkok one has glitches but is very customer-oriented. The Shang-hi (why is this not used? Just kidding) is by far the worst. Both judgments have the same two roots: Hardware / amenities and personnel / management. I stayed in a River View Horizon Club room in the old building on a high floor, which is what I wanted. Do not believe anyone that the club level makes any sense here – there are hardly any benefits; much less than usual. No laundry or even pressing (except a suit or dress but not pants or shirts); minibar filled but never replenished (nor the bathroom stuff); club lounge just okay (more later); a connectivity gadget that did not work; food inthe club lounge really sub-par and not replenished when I visited one afternoon; nothing green in the room; nothing welcoming (three pieces of fruit I think were meant that way); well... just nothing at all. The room quite on the small side. Views are fantastic! Working aircon; too small old safe; slightly run-down; very stained and ugly carpet, which is anyway yucky. If this is a better room, how do the standard ones look like? My main complaint: The staff. I arrive at the tower wing; the lady is not welcoming, there is no drink or towel; I am only told I can do club check-in after a while. So I need to lug my luggage to the river wing by myself, nobody helps or offers to. Club check-in is not friendly, same non-welcoming attitude (I have never ever seen that in a Shang) and takes forever; there are always, when I am there, people queuing and waiting. Not a good place to check out. More on the breakfast staff soon. The highlight for me, by far, is the health club with great facilities and proactively friendly staff, especially the pool guard. The pool is great for swimming laps, great temperature, some showers right next to the pool (very very unusual in China), bright. Very good sauna that gets really hot, small hot and cold Jacuzzis (nice!), lots of showers and towels, excellent locker system and so on. (The locker room attendant was the least great staff here; always running around controlling things but never actually cleaning and mopping water up enough.) This is the no. 1 reason to stay here. Lowpoint: The breakfast. I have two choices, club or general. Up early, so I go to the one for all in the tower wing, which opens 6am rather than 6.30. I get seated at a bad table (it’s quite empty) and then see that nothing has been prepared yet. Guys, if you serve breakfast from 6am, don’t start spreading it out at 6am, things need to be ready! Rather, the carts with the stuff were driven around and since guests were seen as mild annoyance, one had to watch not being bumped into. So I decide to go to the Club Lounge instead. There, a super unfriendly staffer ‘welcomes’ me, demands my room number very abruptly, and then says impolitely I need to go back to change my hotel slippers to street shoes. I am planning to be in my street shoes for ten hours that day; still, I like dress codes at a rule. But this is the Shang-hi, not Claridge’s or the Caledonian Club, it is not a fancy or traditionally upper-class place nor does it have such a clientele at all; and plus – if you don’t want people in ugly white slippers at brekkies, supply something decent and dark to your club-level customers, which enough good hotels (and airlines) do! So of course I go back and try (in better shoes but still) downstairs again. This has now all the food and I get a good seat. But not good food because almost all dishes are deficient and under-seasoned, some spectacularly so; the spread is thin; the quality low; it’s just not enjoyable. Cold frittata; overcooked udon noodles; coffee in small cups; no unsweetened yoghurt; no nice meat, ham or roast beef; no appetizing Chinese mains, fried rice, no fried noodles at all; no fresh rolls it seems. Highlights are the sweet bakeries and their condiments. Dirty plates are not generally cleared; waiters mostly just walk leisurely by them. Whining on a high level? Yes, but this is a Shang, and a five-star property in Pudong; I expect a really good breakfast, and not one that is okay. In spite of the spread, this is a three-star experience if you focus on what is good here. Finally, there is no interest in feedback or complaints; no management available (I didn’t try hard but I tried), and you can tell that here on tripavisor, feedback is not handled by management, not even in name, but straight-out by a communications person who deflects criticism with standard copypaste. I think this is the answer to the malaise of the hotel: Management that is not primarily bad or hostile but just disinterested. How come, with all that competition? I know I won’t be back if I can avoid it (I was booked here corporately); if not, I will focus on swimming.
The Shangri La is my favorite hotel in Pudong. I always stay there when in the area. The rooms are large and comfortable, there is a great pool and Gym and the service is second to none. The location is great on the Bund.
Stayed in the Club Room here with a river view. It was excellent. Bed was comfortable. Room good size and clean. Hotel was quiet and relaxing. The Club Lounge staff were great. Gym is well equipped and good.
I stayed at the hotel for 7 nights for a scientific conference. I got a non-smoking room in the 17th floor with a king-size bed. The room was large and it contained a full size desk with an extension. In addition, the room had a minibar with a refrigerator, a coffee maker, a tea kettle, a TV, an armchair, a padded stool, and a very large bathroom. The bathroom had two sinks, a large mirror, and separate bathtub and shower. The view was spectacular from my room. I could see the World Financial Center tower, the Shanghai Tower, the Jin Mao Tower, and numerous other tall buildings. The hotel is adjacent to the Super Brand Mall and the IFC mall. I liked the extensive breakfast buffet that is included in the price of the room. I cannot compare it to other hotels in Shanghai because this was my first trip to this destination. The breakfast buffet included both western and Chinese foods. There was a separate juice bar with unlimited refills. The hotel is located less than 5 minutes walk away from the Lujiazui station on the number 2 metro line. It is also very close to the World Financial Center, the Shanghai Tower, Jin Mao Tower, and the International Financial Center (IFC). It is easy to arrive to the hotel from the Pudong International Airport by taking the Maglev train to Longyang Road station and switching to metro line number 2. You can also take a taxi which will cost about 200 Yuan using a meter. If you take the maglev and the metro you should prepare to carry your suitcase on several escalators.
I was at the hotel attending a convention with one of our clients. Securing our items was a challenge, especially given the convention happening in Beijing and the difficulties it created for our technology. The hotel really helped us in creating a "plan B" and ensuring we still had a successful outcome. In particular, Cathy Wong was amazing!!!! We had her phone to help with everything and she really helped problem solve with us. We could not have pulled this off without her!
- Steps from Oriental Pearl Tower
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- 2 indoor pools
Located in Downtown Shanghai, Pudong Shangri-La East Shanghai is adjacent to Oriental Pearl Tower with other popular attractions like The Bund within a couple of miles (3 km). This 951-room, 5-star hotel welcomes guests with 2 indoor pools, 5 restaurants, and free in-room WiFi. On the waterfront, it's also near Jin Mao Tower and Nanjing Road Shopping District.
Enjoy dining at Yi Cafe, one of 5 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.
Pudong Shangri-La East Shanghai's 951 rooms are air-conditioned and provide minibars, coffee makers, and free bottled water. Guests can expect 23-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Other amenities include laptop-compatible safes, phones, and ironing boards.
Guests staying at Pudong Shangri-La East Shanghai enjoy access to 2 indoor pools, a health club, and a spa tub. Valet parking is CNY 120 per day if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for CNY 800 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, an outdoor tennis court, and free WiFi in public areas.
Reviews from Trip Advisor
93% of guests recommend this hotelTotal of 3272 reviews