Pudong Shangri-La East Shanghai5.0 out of 5.0
Recent guest reviews
This hotel offers unobstructed views of the river . It is as gorgeous in the day and even better at night. The rooms are luxurious but not huge. Service is great. Free wifi. Breakfast is not included. The IFC mall in front has a lot of food options. Go to the rooftop and enjoy the view.
Nice hotel with clean fresh rooms and a comfortable bed. In particular I liked the location - easy to walk out and reach a lot of sights and places within a short walk. The kind of automatic blinds in the room were cool as well.
Location is great , comfort is excellent but the best is the Horizon club staff. that is very important, particularly in a business trip : having a breakfast alone is often horrible. Here , you are welcomed by "friends" who do not ask for your room number, but , if you wish, as usual , your favourite waffles with your coffee.. or a special mangos preparation
Pudong Shangri La should rank at the very top of your list when considering a hotel in the Lujiazui financial district. It caters to business travelers but tourists can feel right at home too. The hotel's location is unbeatable, giving guests a front row seat looking at the river traffic and it is the only hotel in Pudong offering unobstructed views of Shanghai's iconic Bund. Staff is super attentive and service is excellent all around. The moment you step into the hotel, you are greeted by the scent, sight and sounds of a grand hotel. Come in via the River Wing, which offers echoes of classic Shanghai - from its grand entrance lobby to the details of its décor that provide contemporary comforts with Chinese artistic elements. If you can, reserve a room with Horizon Club access. It is well worth the cost. In particular, Horizon Club manager Kenny Ooi leads a team offering the personal service and attention to details that make a stay so comfortable and care free. Make sure you stop for drinks at Jade 36 bar for a fabulous evening experience. The bar's service manager Dicky Hartono makes the best old fashioned in town. Enjoy the drinks as you watch the city sparkle at night! The upmarket IFC mall is right across the street while the mass market Super Brand Mall is next door. Subway station is also within easy reach, at just a short 5 minute walk away to offer access to Shanghai's very efficient subway system to take you to all corners of the city.
Pudong Shangri-La is never ever the best hotel in Shanghai. The location is great and I like the staff who are always providing the warm smile and excellent service. The room in the new wing is bigger than the rooms in the old wing. I will recommend the bund view rooms in new wing, it is even a similar size with a suite room.
Great stay during my business trip to Shanghai early this week. Hotel was busy with guests but service level from the staff is still up to Shangri-La standard. Staff are helpful and courteous. I was upgraded to a room facing the Bund. Will surely return to this hotel on next visit.
Very good hotel, service is good, always meet my service. Inquiry all information is correct. Staff attitudes is excellent and very patient. Especially for Reception, concierge, servic center, BC. Hope they will keep.
A very nice stay in the Shangri-la, guest room neat and clean, food is delicious, staff is very friendly. I like the Shangri-la because of the location and the nice staff, keep it up and I will come again.
In June I travelled to this hotel with my girlfriend. We got a deluxe suite with breakfast included. I'd have to say the view absolutely stunning, the rooms a bit dull and the cream colour quite bland. The pool is very nice, the staff at reception is meh, but the room service quite lovely. I felt as if in this hotel you are essentially just a guest and nothing more. Whilst at others I felt like family or at times quite special. Check in took roughly one hour which was appalling and loss of time from our room. The room service qas very nice, and very friendly. Breakfast was delicious and nice. But overall experience i would say this hotel is more of a name rather than a nice outing. They did not provide me with a feeling of coming back not a feeling of being cared for as a guest. My advice spend your money in a place which doesn't charge exorbitant fees for a feeling of bland.
Overall, service was usually very good to excellent for this 4-night stay. However, I think “luxury hotel” is a misnomer for this large, busy, tourist/conference hotel. There was nothing intimate about it. Check-in: It was fairly quick, but I also arrived at 2100 hr so there was no queue. The desk attendant was friendly and efficient. The room: it was a Grand Tower Premier room, which had sufficient space for this visit. The furniture seemed a bit dated (or has seen too many visitors); slightly worn carpet; the bed seemed a bit lumpy; and older TVs. The room had floor to ceiling windows which looked toward the Bund and the River Tower building. Large, narrow bathroom with a separate shower and tub; and two wash basins; and a separate enclosed toilet and bidet. I never saw housekeeping, but they did a fine job in refreshing the room each day – absolutely no complaints. The mandarins they left each day were to die for! Oh my god, those were great! Horizon Club Room: On the 29th floor of the Grand Tower, this is where service was outstanding by the staff: Judy, Kaila, Johnson and all the individuals who worked in the lounge. While the food was so-so, the service made up for it. Breakfast was efficient, several options (menu or buffet), and variety. The place was never crowded with no loud-speaking/talking obnoxious patrons. Unfortunately, in this day and age of the iPhones, most people believe it’s perfectly acceptable to have a loud conversation while on Facetime or watch/laugh while viewing YouTube. Amazing. Check-out: Nightmarish. Too few bays were open, a long queue, and slow desk attendants. Probably the low point of the visit. Otherwise, the hotel was acceptable, but the service in the Horizon Club Room was exceptional.
- Steps from Oriental Pearl Tower
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- 2 indoor pools
Located in Downtown Shanghai, Pudong Shangri-La East Shanghai is adjacent to Oriental Pearl Tower with other popular attractions like The Bund within a couple of miles (3 km). This 951-room, 5-star hotel welcomes guests with 2 indoor pools, 5 restaurants, and free in-room WiFi. On the waterfront, it's also near Jin Mao Tower and Nanjing Road Shopping District.
Enjoy dining at Yi Cafe, one of 5 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.
Pudong Shangri-La East Shanghai's 951 rooms are air-conditioned and provide minibars, coffee makers, and free bottled water. Guests can expect 23-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Other amenities include laptop-compatible safes, phones, and ironing boards.
Guests staying at Pudong Shangri-La East Shanghai enjoy access to 2 indoor pools, a health club, and a spa tub. Valet parking is CNY 120 per day if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for CNY 800 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, an outdoor tennis court, and free WiFi in public areas.
Reviews from Trip Advisor
93% of guests recommend this hotelTotal of 3102 reviews