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Pudong Shangri-La East Shanghai

5.0 out of 5.0

Recent guest reviews

Very nice Hotel over-all need renovation but the staff is great. Our room cleaner Celine Ji is amazing everything are in order clean and always checking everything to be filled up. Food is very tasty and the restaurants are offering excellent quality and tasty food.The hotel position like most of Shangri-La hotels is great. Again all staff is great.

The place is really nice, a very large room with a beautiful view BUT all of the services are EXTREMELY expensive and you know when you ask the price nobody answer, when you ask for what you paid, nobody answer too. There is food and drinks in the room when you arrive and if you touch one of them you pay BUT it is not said, like all. So when you arrive and you drink water you pay 40元. Also we wanted to wash our clothes and when we asked for the price the lady laughed at us, what a nice consideration of the customers. Then we arrive (be carful this is the best thing of the laundry service), to wash underwear it cost 45元. I’m sorry but this is over the price and it is SCANDALOUS predominatingly when the prices are not written.

I had travelled to Shanghai for a short trip in April. The hotel was probably operating for more than 10 years and some internal furniture, lighting, bath utensils (including shampoo and bath cleanser) would need to be better maintained, even based to standards I used for lower tier hotels. The breakfast area needed attention desperately - it was like a supermarket where customers and guests walking along narrow corridor hunting for food. Many customers choose their own seating and just ignore the tag on table, which implied the customer had just stepped out to select food from the buffet table. When the customer returned, they found out their seat was occupied and lots of unhappy experiences arose. Staff training may need to be improved as well, we can see Café staff walked around without paying attention that on the other side of their focus, where customers were waving to them or awaiting to get served. I tried food in the Chinese dim sum area where the steamed foods were presented quite untidy, despite the taste was very good. I think they do deserved a better presentation. Overall, while I loved to stay with the brand, I am unsure whether I would try this hotel and breakfast again.

Hotel is quite old and poorly lit, rooms and carpet not as luxurious as it may seem being Shangri La itself. Service is acceptable , but generally speaking I will not stay here again. It is a very average hotel simply for business travels.

This was a Luxury Escapes hotel. It was superb and better than numerous other hotels I've stayed used in China. The service was outstanding, the location great. The club lounge was wonderful, with excellent food, drinks, and a great view over Shanghai. Strongly recommend.

I have stayed Pudong Shangri-la shanghai to celebrate for my boy friend. Horizon Manager Kenny and Front office Shelly and Kitty arranged fantastic rooms and welcomed use very warmly. I didn’t tell my Boyfriend anything until upon check-in so it was success to surprise my Boyfriend ! Both of us could get the unforgettable memories. Also Japanese restaurant called Nadaman which provide traditional taste and goody atmosphere were satisfied with us. I think this is the best Japanese restaurant in shanghai. This hotel has the best location in Shanghai and can get professional hospitality service for your stay. Highly recommended !!

I stay regularly on business at the hotel though feel I should write an updated review as always a great experience, and the views really good. Checking in at Horizons Lounge was welcoming and seamless by Judy - who runs a tight & very professional team. Remembers all regular customers and details, makes feels so welcome and deals with any requests. The views of the Bund while eating breakfast and also Pearl tower / SWFC illuminated at night make a memorable experience and photo. Many malls, restaurants, 5 minutes to the Bund and close to Metro line and connections. Has good pool, gym and selection of restaurants. Service is always 5* and consistent no matter which staff are on. Using Horizons Lounge is a bonus and treat, less busy and a good place to eat and work too in comfort especially when working late or weekends. Many staff to mention, so just a few that were on regularly this visit and looked after supported by Angelia who front of reception in Horizons meet & greet each day taking time and interest in guests, with a welcoming smile. Freda, Ivy and Ciel also worked hard and looked after customers. All Hotels are similar but with Shangri-La the consistent and 5* experience are worth a visit. The professional and welcoming staff make a large hotel feel more like a home from home for a regular traveler & visitor. Back again soon

I have stayed many times in the ShangriLa Pudong and for the first time didn’t have a good experience. I checked in late, after 10pm and had to wait for almost 20 minutes. The flood in the wardrobe in the room was dirty (screws from a recent repair) and the water in the sink didn’t ein away fast. In the mid of the Night suddenly the light went on .... All small things but inacceptable for ab5* house. Highlight was the breakfast, the best selection and quality I am aware of in Asia.

This establishment still has class and glitter in an old-fashioned way, that hasn't gone out of style. We had a deluxe river view room on the 19th floor and enjoyed the views and spacious room, with a large shower and separate bathtub and plenty of room in closets and dressers, and even good lighting to relax and read by. The staff are all friendly even if they can't all speak English (spoken by a person who can't speak Chinese!). Check-in could be a bit more efficient but otherwise, nothing to complain about. Appreciated the location, with easy access to shopping and site-seeing.

The Pudong Shangri-La Hotel was absolutely stunning. The moment I entered the lobby I was greeted by employees, music and stunning decor. The scent of the hotel is relaxing and wonderful to inhale. Check in process was simply. I checked into my room with a lovely view of the elevate garden and additional pool the hotel has. I checked in the evening so the room illuminated with outside colors and lighting. The bedding was clean and very soft. I was able to get a get night sleep. The hotel is perfectly located. Walking distance to the Pudong River and the Pearl Tower. Next door is the Mall and across the street is the fancier mall! LOL You would not be disappointed wiht your stay here at the Pudong Shangri-La Hotel, East Shanghai

33 Fu Cheng Road Shanghai Shanghai

Hotel highlights

  • Walking distance to Ori...
  • Free WiFi and wired Int...
  • Onsite dining
  • 2 indoor pools

Pudong Shangri-La East Shanghai places you in Downtown Shanghai, within a leisurely stroll of popular sights such as Oriental Pearl Tower and Shanghai World Financial Center. This 950-room, 5-star hotel welcomes guests with 2 indoor pools, 5 restaurants, and free in-room WiFi.


Enjoy dining at Yi Cafe, one of 5 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.


A 23-inch LCD TV comes with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport Egyptian cotton sheets and pillow menus, and the bathroom offers a soaking tub, a hair dryer, and designer toiletries. Other standard amenities include a minibar, a coffee maker, and free bottled water.

Property features

Guests staying at Pudong Shangri-La East Shanghai enjoy access to 2 indoor pools, a health club, and a spa tub. Valet parking is CNY 120 per day if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for CNY 970 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include a sauna, an outdoor tennis court, and free WiFi in public areas.

Room options

Grand Tower Premier 2 Twin

Twin 2 | Sleeps 3

River Wing Horizon Bund Room 2 Twins

Twin 2 | Sleeps 3

River Wing Horizon Club Room 1 King

King 1 | Sleeps 3

Grand Tower Horizon Premier Suite 1 King

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

93.0% of guests recommend this hotel

Total of 5915 reviews

Pudong Shangri-La East Shanghai

33 Fu Cheng Road, Shanghai, Shanghai 200120