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Recent guest reviews

We booked this hotel because we got stuck in Shanghai due to Typhoon which all flights and train being cancelled for 2 days and is the exact date we fly home. We took a taxi from HongQiao train station at midnight, and it cost about 50RMB. When I booked, I already knew I had to pay in hotel when checking in. I was so pleased to have booked this hotel. Hotel lobby is light and airy with modern contemporary style . (It offers free water and plum juice and biscuits in the lobby, plus 2 iMac computer for guest to use.) Room is decent size and clean. I booked a twin room and stays with my 2 teenage son, with 4 suitcase, and still feels enough room. (there were a coffee table with 2 chairs by the side) They provide 2 bottles of water per day, but also 2 cans of soft drink + another bottle of water free in the fridge. At the end, we end up staying in the hotel for 3 more nights, and we had a lovely time. (When I told reception I got stuck in Shanghai and had to extend my stay, they offered me a cheaper room rate.) It was very convenience for me to pop to the airport (5 mins walk) everyday to check and rebook my flight. (bear in mind the airline booking desk had a 4 hours long queue.) The metro is just 3 mins walk away, and we went to the nearby shopping mall (2 stops away, next to HongQiao train station) and also to other places in Shanghai. Housekeeper was friendly. I mentioned to them that we don't have enough bottled water and she gave us 4 extra bottles immediately. Without us to remind them again, they give us 2 extra bottle of water everyday, plus refilling our soft drinks in the fridge. Breakfast has a wide varieties of choices, offer both western (French pastries, bread, sausage, bacon, fried and boiled egg, Veg salad, yogurt and fresh fruit salad. chinese food - fried rice, fried noddles, congee, bean curd, Dim Sum bun, and freshly brewed coffee. I highly recommend this airport hotel if you travels to HongQiao airport (T1) or HongQiao train station!

simple hotel on the edge of the Hongqiao airport complex. The room was smallish but comfortable and i had a good sleep. I am not sure of the expectation of the brand - but i found the place perfect for my requirements - an affordable bed within walking distance of the hotel for a late night arrival and early morning departure

Hotel not easy to find on some maps. Indeed at 21h: no bar open, no restaurant, no minibar in the room. But now they have at least a vending device in the lobby. Also there is a small market close by (left hand when you go out of hotel). There is a free shuttle bus between terminal 1 and 2 on the other side of the airport if you need. This is a few minutes walk. Rooms clean but black silicone seal at shower, and top shower not working. Rooms need renovation, old furnitures. Breakfast fine with french music and croissant, just the responsible lady had not customer friendliness as main topic. I will try somewhereelse next time.

The hotel was ok. The beds were comfortable and everything was in its place, however, we had to go to reception to get an iron and ironing board (which was miniature sized). There was one tea bag, one coffee sachet and one sugar sachet. There was another half used sugar sachet there indicating that this was not checked prior to us checking in to the room. There was also no fridge in the room and we had to again go to reception and ask for milk for making of tea and coffee. The bathroom and shower was great. If fact all aspects of the room were good except for the couple of things that let it down.

If you have stayed in a fair few Mercure hotels across the world, you may well be in for a rather rude shock at the disparity between this particular Mercure and the previous ones you have encountered. This was evident for us the moment we were at the check-in desk, where were we abruptly informed that our one-night reservation of a double room and breakfast for two persons only came with one breakfast provided (for one person). Despite our insistence that the room and breakfast reservation was definitely for two, the front desk were adamant that they were right and proceeded to print out an email generated from the AccorHotels booking system to attempt to prove their point. As it transpires, the hotel turned out to be wrong (see attached photo) as the reservation read: "1 Breakfast (MBREAK) in RB1 from April 11th 2019 to April 12th 2019 : Included, for 2 pers." Despite pointing this out, they did not acquiesce until after several minutes of unnecessary wrangling, and in the end neither an apology or explanation for the misunderstanding was offered by the front desk. This reservation was made under a Gold LeClub AccorHotels account. No welcome drink was initially made available, although upon further pressing we were given a paper bag each containing a can of Coca-Cola and soda water. No room upgrade was offered or mentioned. The room itself was clean, and quiet despite it being next to an airport runway. There was no mini-fridge available, and no room service. Breakfast was a good variety of hot and cold dishes, although there were none of the live cooking stations usually found in four- and five-star hotels. The standard was equivalent to an ibis or ibis Styles. This hotel is not suitable to be included in the AccorHotels portfolio. They clearly have no idea what being part of AccorHotels entails. Granted, the location of the hotel is excellent if you need an airport hotel close to Terminal 1 of Shanghai Hongqiao Airport, but if you know you're going to be checking-in after some long, weary travel, then it might be better for your mental health if you consider the ibis Styles instead - if you don't mind the slightly further location, and would like to stick to the AccorHotels portfolio of hotels. Note that if you are arriving or leaving via Terminal 2, that will still require a metro or taxi ride.

I cannot understand why this hotel gets low reviews. IT IS AN AIRPORT HOTEL WHICH IS PRETTY CHEAP AND FIVE MINUTES WALK FROM T1. There are no restaurants nearby; but that it BECAUSE IT IS AT THE AIRPORT. Crazy. Nice comfortable rooms. Quiet. Good service at the front desk and good English spoken. If you have an early flight from T1 this is perfect. If you don't, then there's really no point in staying here. But that is its raison d'etre.

I stayed overnight at Mercure on a business trip. There is a shuttle bus every hour to take you to the Hongqiao airport which is about ten mins away. The rooms are huge and the price is really cheap compared to other hotels around there. It is a brand new hotel so all the things are very new. Breakfast is okay but nothing too grand.

Between planes and trains, I stayed here for a total of four nights on two separate occasions. Unless otherwise indicated, the remarks apply to both stays. This hotel’s good location, almost immediately outside exit 1 from Hongqiao Airport Terminal 1 Metro Station, was what attracted me; finding it was easy. There is an occasional shuttle bus to Terminal 2, which can save time. Judging by the licence plates on the cars parked outside, this hotel is popular with air travellers from Shanghai and the adjacent provinces. The staff at reception were pleasant and helpful, and my first (6022 alone) and second (6006 with companion) rooms were fairly easy to find. Finding my way back to the lifts the first time after arrival was not so easy: there were no signs to the outside the rooms. Both were “Privilege Rooms”. Both rooms were quite big. Both had small bedside tables, with no drawers (photo) and satisfactory facilities. The rooms were quiet. Storage for clothes and luggage was adequate. The light inside room 6022 for the DO NOT DISTURB notice was not working, so it was necessary to open the door to establish when it was on or not. In both, there was a large desk, but the “Reading Light” illuminated only the back part. The free WiFi was fairly easy to access (if you ignored the complicated instructions) and worked well, and there was a more or less adequate supply of power points, although not always obvious. There was no bedside clock, but instead an “RSR Docking Station (photo) with instructions printed in a faint colour (photo) which my companion and I found impenetrable, although a young Chinese IT acquaintance assured me that connecting it was simple. In the shower room (photo), the hair dryer, instead of being hidden in a drawer, as they often are, was under the shower room sink. The sink surround was unusually long, making storage easier. There was a generous supply of toiletries. As in most hotels, there were not quite enough towel rails and hooks. The hot water took a long time to come in 6022, less in 6006. The visual symbols for the two types of shower head (photos) were invisible to me without my glasses, especially as both were on the side of the tap. Why do big chains like ACCOR not pressurise the manufacturers of hotel bathroom equipment to make it more user-friendly? A visual on the wall would have been helpful. The waste bins both by the desk and in the toilet were of the open-top variety, so did not have the noisy pedal-operated metal lids that make the guest’s life unnecessarily difficult in some hotels. As so often happens when the guest enters the room, the TV automatically switched on to the hotel chain’s publicity channel; this one was primarily a travelogue on China, so more stimulating than others I have seen. The TV’s programme guide was readily visible and accurate but – apart from CCTV News in English (Ch. 12) – contained only Chinese-language channels. One reason I like ACCOR hotels is that they usually have at least TV5Monde. Non-Chinese channels are available at other hotels. There were no radio channels. The coffee- and tea-making facilities were good, and the supply of biscuits and chocolates was welcome. The view from my windows (photo from 6022, 6006 similar) was uninspiring. During both stays, the air-conditioning worked well, and the control was easy to understand. In both rooms there were (? fire alarm) ceiling lights in the bedroom, the corridor and the bathroom. The constant flashing of the bedroom ceiling light did nothing to improve my sleep quality. With Chinese friends treating me to generous meals, I did not need the restaurant, but it looked fairly good.

I stayed at this hotel during a trade fair, when close proximity to the exhibition center was the main selection criterion. Unfortunately, this is not a real Mercure but a franchise managed by some local company.Usually I don't mention the decoration but my room was extremely dull and depressing. Beds were generally OK, so was the bathroom. The room was not clean, and expensive wood furniture was worn out a lot. The good point was that the bottled water and coffee/tea bags were supplied daily, which is important as the weather is hot even in September.The breakfast was expensive but neither varied nor tasty; it was a challenge to find some fresh vegetables or bakery, or something familiar to the European person.The metro station is a few minutes away from the hotel, but a ride to the center may take 40 minutes or more. Surroundings are not interesting (some airport facilities mostly), but you may walk a kilometer or two and dive into authentic Chinese life :)Generally, I would consider another hotel around, as this one is 2* at most.

This hotel is a 10 minute walk to Hongqiao Airport Terminal 1, and is a 3 minute walk to a metro stop. The metro stop on Line 10 for Hongqiao Airport Terminal 1 is literally located between the Airport and the hotel, being directly across the street from the hotel. The Shanghai zoo is the next stop on Line 10 and is well worth seeing. The hotel was in a pleasant neighborhood and the rooms seemed to be well insulated from airport noise. The carpets were a little run down, but it seems they were in the process of being replaced and the staff at the front desk were good. I would stay there again.

No. 398 Kong Gang 1st Road Shanghai

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport drop-off
  • 24-hour fitness center

Located in Changning within a mile (2 km) of Shanghai Zoo, Mercure Shanghai Hongqiao Airport is within a few miles (5 km) of Xianxia Road. This 224-room, 4-star hotel has a restaurant, a 24-hour fitness center, and free in-room WiFi. Located centrally in Shanghai, it's connected to the convention center and also close to National Exhibition and Convention Center and Hongqiao Tiandi.


Enjoy a bite to eat at Restaurant, the hotel's onsite restaurant. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.


Mercure Shanghai Hongqiao Airport's 224 rooms are air-conditioned and provide coffee makers, free newspapers, and free bottled water. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Beds sport down comforters and bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes and phones are also standard.

Property features

Mercure Shanghai Hongqiao Airport features a 24-hour fitness center, free WiFi in public areas, and conference space. If you drive, self parking is CNY 40 per night, or you can take advantage of the free shuttle from the hotel to the airport (available on request). The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include a business center, coffee/tea in a common area, and a computer station.

Room options

Privilege, Room

King 1 | Sleeps 2

Deluxe Room

King 1 | Sleeps 2

Superior Room

Twin 2 | Sleeps 3

Superior Room

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

% of guests recommend this hotel

Total of 88 reviews

Mercure Shanghai Hongqiao Airport

No. 398 Kong Gang 1st Road, Shanghai, 200335
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