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Four Seasons Hotel Shanghai

5.0 out of 5.0

Recent guest reviews

环境优雅,整洁干净,迎宾有礼,服务也行,早餐丰富,中西合壁,值得入住。酷暑之际入住,如果是晚上能提供消暑甜品送房服务,那就更完美,更人性化了。我期待下次入住。 Yingbin polite, elegant environment, clean and tidy and clean, the service, breakfast is rich, the brew, is worth.Heat, as if is in the evening can provide summer dessert room service, you are more perfect, more human.I'm looking forward to the next.

I arrived in Shanghai a full day after I had originally planned due to numerous flight delays. My luggage did not make it with me. Upon hearing my plight, the concierge immediately offered to provide a shirt, socks, razor, and even underwear (note: did not use the underwear). This was my second time staying at this Four Seasons and both times I have found the service to be impeccable and the food to be excellent. Highly recommend this hotel for business or a luxurious vacation.

Four Seasons has been there for a while - but now given the rising of neighbor district (HKRI Center cross the street) and surrounding old Shanghai street, plus three subway lines ( Line 2, Line 13 and Line 12), it becomes so convenient to everything - shopping on the Nanjing West Road, visiting Shanghai via subways, and holding business meetings. The setting is excellent, so is the service. I used to stay in Shangri-la Jin An Kerry Centre or Ritz, but the recent changes of the neighborhood makes Four Seasons a top choice to stay in Shanghai - giving you a taste of old Shanghai and new Shanghai at the same time.

Four Seasons is one of my favourite hotel in Shanghai, I've stayed here for several times. The Hotel has a really amazing location, only 5 mins walk to Nanjing East Road and many shopping malls. The brand new Grand Deluxe Room is modern and stylish. Really recommend the Chinese restaurant locates at second floor, which has high quality food with elegant atmosphere. Definitely will stay with Four Seasons next time!

Arrived late due to delayed (China Eastern) flight. Our chauffeur was waiting for us at the airport with my name clearly written and was driven to the hotel in a BMW. It was a pleasant 20-minute drive. We arrived at the hotel and the experienced real service! We were greeted at the lobby door and she knew us by our names and was brought immediately to our room, no ques or standing at the check in, it was very nice especially late at night after a delayed flight. The personalized service just continued from then on, at the breakfast buffet, the cafe etc. I was very impressed by the service. The physical state of the hotel is clean but it's old but with the service, you just won't mind it. I will come back!

I took the opportunity of a super humid and hot weather in Shanghai and went for a treatment at Four Season SPA. Everything was just outstanding. From the greeting at arrival at the main gate to the receptionists. Needless to mention about the experienced therapist and super cleanness with a fantastic smell in each of the section of the SPA. Although prices are slightly higher for Shanghai standards, every penny is worth for it. I had a very relaxing and peaceful Sunday afternoon and it made my day. Thank you dear Four Season Team.

There's a certain level of service and quality you come to expect from household names in the luxury accomodation business. When you hear the Four Seasons, you picture high quality service and tasteful decor, with rooms worth paying a bit more for. In this case, the Four Seasons met and did not meet certain expectations of mine. Let's start with the positives: The room was lovely, the view from the room was top notch, the bed was comfy, the pillows were great and the bathroom was tasteful. When I needed an adapter plug for my hairdryer, the staff came through immediately. I was so impressed at how the hotel staff member helped me find an adapter to plug into another which would finally take the appliance. I was also impressed with the staff in charge of in-room dining. They were so attentive and quick to deliver. Now the not so good: Room service food was not the best. I ordered a chocolate creme brûlée which is honestly the worst creme brûlée I've ever had. It had a hard texture and did not taste good. Would not recommend this dessert. The rather expensive breakfast was also a disappointment. It's about 262RMB per person. Prior to this, we paid 115RMB each for a much better breakfast at our hotel in Beijing. The food at the Four Seasons buffet isn't the best quality and you will most likely eat a more fulfilling meal outside of the hotel. I will say that the juice was good (I had the beetroot) and the staff at the buffet were great! So attentive! They brought us syrup without us having to get back up, and addressed us by our names when checking in on us which created a friendly atmosphere. Also, where we were seated at the window was lovely. One experience we had that sort of soured our view of the staff however was when we were waiting for a taxi at night. The concierge asked the front door staff to find us a cab and not only did they fail to do so but they gave a cab to someone who came after us, and were highly judgemental when we expressed that a 65RMB taxi to order was expensive going from the hotel to the bund. We were so fed up at a later point that we said we'd pay for the ordered cab and they didn't even order it despite telling my friend a cab was on its way. In the end, a taxi finally came to drop someone off and we ended up only paying 20RMB to get to the Waldorf Astoria. We felt highly judged by this one staff member who looked at us like we were crazy for thinking 65RMB for a less than 10 minute cab ride was expensive. Furthermore, upon our arrival at the hotel, no one helped us with our bags until we were in the lobby. The front door guys were definitely not the best. However, they made up for this when we were leaving the hotel. By the time I had finished with the concierge, the front door guys/ bellhops had loaded a cab with our luggage and directed the driver in mandarin of where we were headed therefore we were able to get straight into the taxi, no problem Location wise, the hotel is great! It's near some streets with cute shops, the exhibition centre is only a 10 minute walk away and it's a quick cab ride to the bund. Lastly the decor of the hotel in general was not what I would expect of a 4-5 star hotel. The word I would use to describe it would be tacky. I remarked to a friend that it looked like the designers couldn't decide whether to go asian or European in decor and therefore decided to do both but the result was a disconnected mess. This was apparent from the marble lift entrances, the glass lighting in the lobby, and asian inspired sculptures scattered in random corners. This could just be my fussy taste though. All in all, I would give this hotel a 3/5. Some aspects of service were great and some not so great. The room was fairly perfect aside from the ugly glass light fixture, the staff were mostly top notch aside from in a few instances, and the hotel was not as tasteful as I would expect from the Four Seasons. I would recommend another hotel if you want 5 star quality service and accomodation but if you're not too fussed, this hotel is quite a solid pick.

The residents only lounge on the 20th floor possibly has the best views in any hotel in Shanghai . You get the sweep of the river Huangpu and the Bund on the opposite bank. The selection of Chinese teas is impressive and the service is impeccable.

I've stayed here a couple of times. Overall, it definitely meets the Four Seasons standards and is a credit to the brand. Rooms are comfortable and a good size. I can't tell if they're renovating or not. One time I had a very modern-feeling room; the other, a more traditionally decorated room (traditional western hotel, not Chinese). I don't know if there are two styles or if one of them is newer than the other, because they were both comfortable and neither felt dated. Location-wise, if you need to go to Pudong, it's not the most convenient hotel. It's about 20 minutes away by car. Still, I don't mind that distance (my meetings were in Pudong) because the local neighbourhood more than compensates. It's a mix of large chain stores (Western and Asian) and local mom-and-pop stores/restaurants on a human-scale and is a nice area to walk around for a few hours. The club lounge is an oasis of calm in a busy city. The staff was amazing and it was never crowded, though I ate breakfast downstairs because there's more choice. There's not a ton of food during the day in the lounge, but it's easy enough to order something from room service and have it delivered there. At dinnertime, you can make a respectable meal out of the offerings, and the bar is well stocked.

I expect very high standards from Four Seasons as the price they charge reflects. Unfortunately on this occasion the standards fell short of my expectation. The concierge was excellent. The room was very nice. However the service in the restaurant and bar was very poor indeed. I asked for a wine list that had 5 French wines, which were all out of stock. When I questioned this, my server with perfect English skills suddenly could no longer speak English. The public bathroom was not clean at all and indeed the floor around the urinal was sticky underfoot.

500 Weihai Road Shanghai Shanghai

Hotel highlights

  • Close to Jing An Temple and People's Square
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Downtown Shanghai, Four Seasons Hotel Shanghai is within a mile (2 km) of popular sights such as Jing An Temple and People's Square. This 5-star hotel has 422 guestrooms and offers conveniences like 3 restaurants, a full-service spa, and an indoor pool. Located centrally in Shanghai, it's also close to The Bund and Shanghai Museum.


Dining

Enjoy dining at Cafe Studio, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served each morning for a fee.


Rooms

All 422 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and TVs with satellite channels and DVD players. Beds are dressed in down comforters and bathrooms offer deep soaking tubs, hair dryers, and bathrobes. Other standard amenities include iPod docks, refrigerators, and minibars.


Property features

Four Seasons Hotel Shanghai features a full-service spa, an indoor pool, and a fitness center. Parking is CNY 80 per night (CNY 30 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for CNY 673 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Grand Room, 1 King Bed (Grand Deluxe)

King 1 | Sleeps 2

Grand Room, 2 Twin Beds (Grand Deluxe)

Twin 2 | Sleeps 2

Premier Room, 2 Twin Beds

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

85% of guests recommend this hotel

Total of 1087 reviews