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Four Seasons Hotel Shanghai

5.0 out of 5.0

Recent guest reviews

The hotel had great service and staff were very friendly and willing to help. The room was of good quality also. The underground was a short walker away. There was shopping and restaurants near by and the hotel restaurants were of a good standard also.

Well appointed 5 star hotel with exceptional customer service! Nice gym and recreation area. The spa is well done and relaxing after a long flight or work. Conveniently located. Highly recommended if you are in Shanghai!

Great location, excellent staff, conciage always gets a solution for me. I stay here for both business trips and private visits. Having the new MTR extensions outside really makes this a first class location

This hotel is a dream! Check in and check out staff, concierge, porters, lounge and breakfast room staff very helpful and attentive. Location, comfort, service, cleanliness superb. Highly recommended for business or leisure stay.

Nice and classy hotel. Located n the heart of Shanghai City. Beside closed to where the activities are in Shanghai, the hotel is very well maintained and the staff is well trained and service are excellent. Even the room cleaning lady addressed me by my last name. Will recommend for business stay and perhaps also for short vacation to the city.

I felt very welcomed at the hotel upon entry (it was late at night), and the check in service was efficient. The check out process was equally efficient. The staff was very friendly and attentive to my needs.

I stayed at this hotel with my family for a week in February, during Chinese New Year. I think the general feeling was that we all really liked the hotel, and feel that it did mainly deliver on the Four Seasons brand. It was luxurious, the rooms were clean, the hotel itself was beautiful, and the hotel restaurant was good. A few of the restaurants were closed for the holiday which was disappointing, but understandable. It didn't affect us much. the traditional Chinese restaurant was open, and it is one of the top restaurants in the city. It was almost totally empty, which was weird, but the food was (probably) good. We aren't used to eating Fully Asian, and could really have used some guidance -- which we didn't get. Not in a bad way, but it simply didn't happen. I feel like that was a wasted meal, as we did not know what to order and so ended up ordering sad little things like fried rice. The main restaurant downstairs was a totally different story. It was always busy, the people who were working there were very nice, and they even wished me happy birthday and I was offered a free dessert on my birthday during the afternoon, also complete with a signed card from everyone working at the time. I loved it! The spa is very beautiful, and I had a couples massage there with my husband, which we enjoyed. I also got a pedicure a few days later which was very good. We used the house car a lot, and I was tipping the driver like mad until I realized that we paid for this service (I still tipped but less). I do not understand the concept of "house car". I thought this was a complimentary use, but apparently it is not. In fact, they must have meant that this was a private car service?? But it doesn't matter too much, as the cars were beautiful, the driver was so nice and helpful, and we got where we needed to go. I took a taxi twice and it was a nightmare, even though they were the legal ones. This isn't a walkable city, so the only option is to figure out how to deal with cars or public transportation. I couldn't make Didi work with a foreign credit card unfortunately. I feel that the concierge team really did their best for all the guests, and I appreciate their efforts. We had a good time, largely due to them. I would stay here again for sure. Breakfast in the morning up on the executive floor was very nice too, and the health club is also good. Very big! I saw lots of children enjoying the swimming pool, so that must be nice too. There is a fabulous relaxation room attached to the ladies locker room, perfect for chilling out while I waited for my husband to finish his workout. The wifi is very good too, we found it was quite fast in the room, but less so in the public areas.

The hotel Deluxe bedroom and bathroom is a little old as the Four Seasons is probably one of the first established 5 star in Shanghai. But the service is truly exceptional. Bert at the Reception was extremely helpful and even managed to book me a restaurant in Xintiandi on a Saturday night. The location is also excellent. 10 mins by car to Xintiandi and 5-10 mins walk to Metro and Starbucks Roastery

The term 5-star gets batted around a lot, but this property actually hits the mark... and then some. Living in Jiangsu for years, we’ve stayed at at least a dozen so-called luxury hotels and this Four Seasons is my new favorite. Great room, outstanding breakfast, top-notch pool and spa, and great location between Nanjing Rd and the French Concession (8 min walk either way). The biggest difference for me was the impeccable service. From the time the car door was opened on arrival to the moment I left, interactions with staff were warm, helpful, and genuine. You know that when even the omelette chef is totally bilingual you’re in the right place! I’ll be back. This is my new Puxi destination!

The building is probably one of the least recent ones in Shanghai. The hotel works very fine though. Good service (they mixed up the kind of steak I ordered for in-room dining but otherwise no complaints). Rooms are fresh despite the age of th building, although quite small compared with what you find in other similar standard hotels in the city. Breakfast buffet is good and has a plenty of choices. They make an effort with the small things, like calling you by your name at the restaurant etc. Overall a good location, no surprises.

500 Weihai Road Shanghai Shanghai

Hotel highlights

  • Close to Jing An Temple and People's Square
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Downtown Shanghai, Four Seasons Hotel Shanghai is within a mile (2 km) of popular sights such as Jing An Temple and People's Square. This 5-star hotel has 422 guestrooms and offers conveniences like 3 restaurants, a full-service spa, and an indoor pool. Located centrally in Shanghai, it's also close to The Bund and Shanghai Museum.


Enjoy dining at Cafe Studio, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served each morning for a fee.


All 422 air-conditioned accommodations feature sitting areas. Guests can expect free WiFi and TVs with satellite channels and DVD players. Beds are dressed in down comforters and bathrooms offer deep soaking tubs, hair dryers, and bathrobes. Other standard amenities include iPod docks, refrigerators, and minibars.

Property features

Four Seasons Hotel Shanghai features a full-service spa, an indoor pool, and a fitness center. Valet parking is available for CNY 30 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

85.0% of guests recommend this hotel

Total of 1268 reviews