The rental management company that handles the house is very helpful and responsive. We did have a couple things pop up, which I was able to text them and they had a very quick response time. There was an issue with one of the air conditioners - not the rental management company's fault - the drain was clogged due to it being so hot and humid. When I reached out, they responded by sending someone out within 45 minutes. The technicians were very polite, fixed the issue quickly and confirmed no other issues. The house was perfect for my daughter and I and very conveniently located to Pidgeon Forge and Gatlinburg. It was enough out of the way from all the touristy stuff, but close enough. The house sits in front of a shallow area of the lake and due to the extreme heat (and probably not enough rainfall) there was no water there - but we could easily see the late from the porch. Just something to note if you are going at certain times of the year. There is a wonderful public swimming area on the other side of the lake which we went to and loved. For something fun - Fanny Farkle's arcade in Gatlinburg. Not huge, but family owned, the game prices are low and LOTS of crane machines! And don't forget about using the free trolley in Gatlinburg as parking is at least 20. It's worth a little bit of wait for an airconditioned ride on the trolley - plus you may see a black bear! Great location, beautiful view - plus some free tickets to events to the touristy stuff.