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Sheraton Seoul D Cube City Hotel

5.0 out of 5.0

Recent guest reviews

I am very impressed by the front desk (1st floor) concierge assistant to help arranging taxi and even go extra miles to make few local hotel call to locate my colleague that I suppose to pick her. ✌️🍷

This is my 2nd night at this hotel and I can already say that Sheraton Seoul exceeded my expectation! Location is perfect, connected to dcube mall and sindorin station. The check in was fast and efficient, although they forggot to serve the welcome drink (maybe no welcome drink at all?). They acknowledge all my preferences, assign me to a beautiful room in 32nd floor with bathtub. The staff were friendly and ready to help. The pool and gym were awesome. I did not have a chance to try the sauna, and it's not free (in a luxury hotel, it should be part of hotel facilities). I just wish the TV could have more international channel. Overall, it's truly a pleasant stay! Will be back when my travel bring me go Seoul again.

We stayed in the hotel for one night at the Club Floor. The staff Jaime was very nice and the chec-in process was efficient. The room type we initially got was based on our request, but had a strange layout. Jaime was very helpful and quickly changed the room for us and the new room type was more comfortable. The room was spotlessly clean with a good view of the city. The varieties of food the Club Loinge during both happy hour and breakfast were a lot when compared to Club Lounges in other hotels. The staff at the lounges were keen and seemed to be in good team spirit and Jamie was observed to be helping his colleagues in the dining area. I would stay in this hotel again.

I stayed there for a few nights and my stay was enjoyable and worth it. The design and architecture of the hotel is interesting. Good location with amenities nearby. The staff paid attention to my needs and made the stay memorable. Room was luxurious, clean and felt like home!

my whole experience was amazing... friendly staff, great location, and super nice clean hotel. location is excellent with malls close by. food was great and loved the view from my room!! i would stay there again

great location. just few step to subway station and shopping mall. the staff were very friendly and helpful. the bed and pillows were really soft and comfortable. view from the lobby at 41st floor was great. specially at night. price is little bit high.

First time for me in Seoul, Excellent hotel, services and hospitality was perfect. The breakfast open buffet is impressive with wide range of choices and tastes are very good. The view from the room and from the restaurant is agreeably. Reception and Management are very cooperative and pleasant. Thanks.

I have stayed at this hotel numerous times. The rooms are extremely comfortable, it is in a great central location, the gym and amenities are great, but what sets this hotel apart from others is the amazing customer service! Numerous times, I have asked for assistance in directions, store times, restaurants etc.. and the staff cannot be helpful enough! On one trip, the concierge had tried to make a reservation for us and although they didn't take reservations, and no one at the restaurant spoke English, the concierge left the hotel phone number in case translation was needed. As it turned out, we had an issue with a stranger trying to follow us into the restaurant and harassing us. The restaurant owner called the hotel, and the hotel manager even called us to make sure we were safe! Another example was I had left a favorite sweater there and the hotel kept it safe for me until I returned. It was even washed and folded! Yet another...a concierge (Mr. Daniel Kang) found out that it was my birthday and actually presented me with a box of chocolate, which really made it special! There are so many good things that I could share about this hotel and staff that it would take days to write! I would recommend this hotel to anyone, be it for business or leisure!

Checked in to Seoul this week and decided to try the D Cube ! It has good rooms and lovely views, and average location, but you are paying for it, and that's where it stops ! Budget lighting in the rooms, with one light not even working, no stationery, no toothbrush (unless you pay KRW 8000), and a separate charge for breakfast which is difficult to cancel if you arrange it at check in. It's a moderately high room rate, and then it's plus + plus for everything else. This is not the Sheraton experience that I am familiar with, and there are certainly better hotels in Seoul which are more customer focused. The management here does not appear to understand the Sheraton image and reputation.

I had never experienced one that this hotel gave to me for the previous stay. It started with bad or uncomfortable and finished with even worse. It was totally disastrous stay from the start to the very end. The hotel is in good shape, and loved the spacious room, nice fitness facilities and sauna, and appropriate size club floor and main restaurant. The problem lies in not "hardware" but sort of "software." It looks like the whole hotel management and staffs are working independently. There was no coordinated efforts or service, and at time they treat their guests not in proper way. One staff even gave me a "mean" face although I made same question twice. I've never been there, and like to make sure I am going to correct location. Check-in: My check-in staff was obviously a novice, and she explained like reading a book. It was very painful to listen although I know the hotel needs to train their new employees (or should I said "associates"). The problem is not that she was a novice but she gave me not correct information over and over again. The stay was pre-paid one, and I know they need a credit card for incidentals so I handed over a credit card that I didn't use for making reservation and she told me give me the exact one. I asked why and she told me she need to confirm. I thought that she needs it to check authenticity of reservation (although I also gave her my Korean ID). She swiped my credit card, and I asked why? She told me that its for incidentals. That is not what she told me when she want to have the card that I made reservation. Well, I tried to understand but she forgot to mentioned about my Platinum welcome amenity choice and keep talking about welcome chocolate, which turned out to be an "ugly" shape three pieces. She and one other check-in staff right next to her talked each other about my Platinum welcome amenity choice but I think that I am the one who they need to talk not themselves. At that point I was too tired to even argue more, and just gave up. The check-in staff handed me keycard on platinum envelop. I took a look and she wrote 6:00 - 10:00AM 41F beside rate column, and I asked what was it. She told me that it is breakfast time and floor. She can just put BF to make it more understandable. BTW, I think that the check-in could be done at club lounge but that is another story. Assigned rooms: When I entered the first assigned room, I thought that the hotel assigned me a "smoking" room. The cigarette smell was so bad!!! I turn on light try to call hotel to give me a "non-smoking" room, and found out that this is not a smoke room based on "no smoking" leaflet on bedside table. I called guest service, and the one who got my call was very gentle (I am joking here). I felt that she wasn't serious at all. She told me there is a room type which I don't want available and I told her I will wait at the lounge until other rooms are available. I waited at club lounge for about half an hour, and a club lounge associate approached me to give me my second assigned room. I went to the room, and it was OK. I screened the entrance and found something pinkish at bathtub. I turned on light on bathroom, and the pinkish one is a long extension cord in "pink" color. Firstly, I think that the pinkish one glowing at bath tub may be a ribbon for a bath salt. It is too obvious to forget to clear when the room is being cleaned. I guess that it was left out by previous guest. I am very worried the level cleaning and overall response of hotel staff. I went back to club lounge and handed the power code to one of club lounge staff. I briefly left hotel to munch something and return expecting either a call or a note something but nothing. I was a bit worried and greatly annoyed, and call hotel's guest service to explained what happened so far. After a while duty manager of the day visited me when I was at club lounge. I explained in detail what happend so far. She told me she went to the first assigned room, and even after 4+ hours, she still can smell cigarette. She offered "suite room" which I declined. I hoped that the room related issue stop here but there was another issue. There is a "USB" connection at work desk, and I plugged my portable battery right after I checkin to the room. It didn't look working, and I try various ways to make the battery recharge. I thought somehow it will recharge. After spending sometime at club lounge I returned room, and plugged the battery to regular power cord. It worked. I called guest service again, and the one received my call informed me that the USB connection is temporarily not working. Obviously, she knew that that one is not working. I am not sure only my room not working or the whole hotel's room are not working but based on what she told me I can sense that at least large number of are not working currently because my expectation from her to is to send someone to check USB connection at my room rather than saying temporarily not working. Club Lounge: It looked not well maintained club lounge. Even after 2PM, I found various left over foods and snacks around table and below. The club lounge policy is bar anyone under 13 but found many kids while I was there. Maybe they are waiting to get there room ready? I didn't feel very pleasant during happy hour either. It maybe non-issues but I found something bothering. First of all, it is a good thing that this level of hotel offer "sparkling" wine. I couldn't find proper glasses, and asked a club lounge staff about sparkling wine glasses. She said they don't have or don't offer. Pouring sparkling wine on regular wine glass? What is the point of having sparkling wine? The other thing bothered me was dimsum selections. I found dimsums (two kinds) were very familiar, and tasted them. They were dimsums sold under "no brand" by e-mart. The 'no-brand' is a private brand of e-mart products. Not a big issue but not very pleasant issue obviously. Plates are not swiftly taken away eve through it was not even half full during the entire happy hour period. Main restaurant (Feast): Breakfast is served here during weekdays and at club lounge during weekend. Went to the restaurant to have breakfast around 8AM, and it was very empty. Expected coffee or tea remark but no mention from restaurant staff. I prepared my own coffee at coffee machine. Had Chinese soup and noodle firstly, but the plates were there for more than 30 mins. I had to wave one staff to clear them. That happened though out breakfast time. I understand the slowness when the restaurant is packed with guests but not even 30% occupied that morning. Fitness Center: Briefly visited fitness center to do some workout. At reception desk, I was not sure where to go to change to workout outfit, and asked direction to a lady at reception desk twice. I was greeted with a mean face. I was very stunned to get that kind of treatment. The fitness center is well equipped with beautiful view. However, I found that staff at the fitness center also was either arrogant or not paying attention. Checkout: I missed a call while I am working out, and received a text message. The message was from Director of Rooms at the hotel (which I found out later). I met her while I am checking out at club lounge. Her response was also very shocking. She told me she found what I experienced while I am staying at this hotel from Facebook posting. I posted something on Facebook on check-in day. I thought that she contacted me based on internal report. I talked to club lounge staff, guest service operator and finally duty manager of that day, and she aware of this from my Facebook posting? Very interesting. We chatted, and I explained what I experience so far. Anyway, very surprising to hear that she didn't get any internal report and just found out what I experienced by reading my Facebook posting on the hotels' Facebook page.

662, Gyeongin-ro, Guro-gu Seoul Seoul

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Guro, Sheraton Seoul D Cube City Hotel places you next to D-Cube City. This 269-room, 5-star hotel has a full-service spa along with an indoor pool and free in-room WiFi. Located centrally in Seoul, it's also near Mario Outlet and Yeouido Park.


Dining

Enjoy a bite to eat at the hotel's buffet restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

The 269 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include free bottled water, safes, and phones.


Property features

Guests of Sheraton Seoul D Cube City Hotel enjoy a full-service spa, an indoor pool, and a fitness center. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for KRW 15000 per person one way. A multilingual staff is on hand to assist with concierge services and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a meeting room.

Room options

Club Room, 1 King Bed (Club lounge access from 14 yrs old)

King 1 | Sleeps 3

Club Twin Room (Club lounge access from 14 yrs old)

Full 2 | Sleeps 3

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Executive Suite (Club lounge access from 14 yrs old)

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 1219 reviews