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Park Hyatt Seoul

5.0 out of 5.0

Recent guest reviews

Revisited PH Seoul after a year during Easter holidays. As most restaurants we would dine were primarily near Gangnam area and hence, PH Seoul is the best choice of convenience since Seoul is always in traffic jam during peak hours and frustrating at times. As a Globalist, I stayed at PH Seoul since 2012. Noticed some new personnel changes at front desk and Concierge but my favorite Ms. Bin Yun has been promoted and still there. This time I noticed a big difference in service from the time we entered the hotel to front desk ; concierge; every restaurant and housekeeping services, which is great. Got upgraded to Park Deluxe but due to the AC facing the bed, it blew over my head at night and ended up feeling little sick in the morning. Otherwise, their room is always immaculate and well maintained. Housekeeping service is very consistent and top notch as well. Breakfast at Cornerstone was an awesome experience with professional service as well as the food quality that I personally liked very much, including serving Korean dishes where Grand Hyatt Seoul does not provide. Juices were all freshly made and I loved their daily juice. For some reason, this time the service was exceptionally great as compared to last year. Timber House, however, was still quiet and deserted in a way. We wanted to try their dinner one night but when we walked in, nobody greeted us and there was only 1 table there. Hence, we left and went to Cornerstone for a sumptuous Italian meal. For Globalist members, they now extended the complimentary drinks/happy hour to the 24th floor lounge and Cornerstone, in addition to Timber house. This is a big plus for WOH members. They also served us drinks with decent snack plate with quality deli such as parma ham; salami; parsimmons; dried fruits; nuts and cheese, crackers. That was nice@!! PH Seoul is a step away from Samseong subway station and was a fantastic alternative to taxi. Overall, besides some minor hiccups, PH is still my number hotel choice in Seoul. Note: Do contact PH Seoul to request a (black) taxi to pick you up from City airport if you arrive via Airport bus. The white phone at the terminal did not work and you have to make sure you can call the hotel using your own mobile.

What can I say, it’s a Park Hyatt. I’ve loved every single one I’ve stayed at thus far and this one is no exception. It’s clean, modern and the floor to ceiling windows make the space feel really open. The staff was amazing. They are super friendly and accommodating. Breakfast is great. The Nutella French toast is crazy delicious. I’ll definitely be back next time I’m in Seoul.

The Park Hyatt is truly a relaxing and an attraction itself. Located near COEX, the Park Hyatt is beautiful hotel in and out. Their service from check-in to check-out was flawless. The Park Hyatt provides minimalist furnishings with quality details. The great part was the use of AESOP products in the bathroom and in the gym. The beds were comfortable and the bath tub with a view looking outside the floor to ceiling windows is also breathtaking. On the club floor, the fitness center has a sauna, hot tub, cold pool, swimming pool, lounge chairs, and a variety of machines all offering panoramic views of Seoul. They also offer complimentary fitness clothes. As an executive guest of the hotel, we were also provided Happy Hour special menu for the Timberland Lounge on the bottom floor. We took advantage of the complimentary snacks and cocktails. The breakfast buffet was a solid 7/10. It's an average buffet, however the set-up could be better. I wish they had an omelette station etc. to what most other hotels in the similar category offer. Overall, for those visiting Seoul that are willing to invest an average of $300-$400 a night, I can promise you will wake up refreshed, relaxed, and ready for your day every morning. They also offer complimentary car service to the nearby COEX Airport Terminal for when you are ready to depart.

Haven't been to Park Hyatt in several years and I am deeply disappointed with my recent stay. The Hotel now feels dated, I saw a lot of wear and tear in the room and it just isn't the same place as it was 5 years ago. 5 years ago, I could have said this was once of the nicest hotels in Seoul but I can say that anymore. The service seems to have gone down as well which is disappointing for the price of the room. The fitness center also seems dated as well. Previously when you showed up, they gave you a locker so you could change and head to the gym but now when I showed up, they just pointed me to the gym which shouldn't make sense since I wasn't dressed to work out. My major issue is that the front desk and the front door staff weren't able to resolve a simple issue. We ordered some organic snacks to take back to the states and when the delivery man arrived at the hotel, the front door staff sent him off because they thought the guy was bringing take out. They should obviously figured out that it wasn't take out. When I called the front desk, they said no delivery man showed up which wasn't true. At the end my wife had to go down to the front of the hotel and pick up the delivery and the front door folks didn't assist either. When I called and complained to the front desk, they just offered an apology and assurance that it wouldn't happen again. Well, we only had 1 delivery so how is that going to help. We ended up leaving the hotel early which screwed up our plans. One more thing, the elevators will drive you insane. You can't go directly down to the main floor from your room. You have to go up to the lobby and then go down to the main floor. This seems to be a change because it wasn't like this 5 years ago. The only positive things I can say is that they still use AESOP products and the breakfast at the hotel has greatly improved but is that enough, I don't think so. There are lot of newer hotels in Gangnam that are cheaper and provide better service. If you have Hyatt points, you may still want to consider Park Hyatt.

Park Hyatt Seoul, South Korea 10 Nights in 3 Suites (30 Room nights) February, 2018 - Olympics We would probably rate this experience as 3.5 stars (good) if the option was available. Being forced to give the hotel a rating between “average” (3) and “very good” (4) we select (4) “very good.” If it wasn’t for a few minor issues mentioned below, the experience might have been (5) “excellent.” The hotel is not brand new, but it is clean, well maintained and exceptionally well located. It is located across the street from a very high-end, underground mall (COEX) with hundreds of high-end stores and restaurants. There is a train station under the hotel, which you can use to walk the short distance to the mall underground (in cold weather). The hotel itself has a small, boutique feeling, with floor to ceiling windows in all rooms and modern design. The hotel is well maintained and spotlessly clean. Overall, the 30-room-night (10 night x 3 suites = 30 room nights) stay was positive, except for the following three relatively minor issues: 1) BILLING: we were overcharged at check-in by US $3,500 (now acknowledged and pending refund); 2) CONSIERGE: was excellent; however, the English speaking woman who answer’s the hotel OUTSIDE PHONE LINE is a bit difficult and for some reason won’t connect outside caller hotel guests to the Consierge (so have your detailed ground transportation plan to get to the Seoul hotel finalized before your Incheon Airport arrival); and 3) CHECK-IN was slightly lengthy. The check-out process was quick and efficient. All other aspects of our stay were excellent. Staff interactions during our family’s 10-day stay are detailed below. HOTEL CONSIERGE. The hotel Consierge was excellent. ... very professional. ... very helpful. Unfortunately, they can only be reached by guests in-person from the lobby or on the house phones; but, not from outside the hotel (as described below). 24TH FLOOR RESTAURANT STAFF. The restaurant staff is excellent. The 24th floor restaurant employee who appears to manage the 24th floor dining room, and the pregnant woman (due in May, with first child, a boy), are both outstanding employees. All our 24th floor restaurant experiences were exceptionally positive because of these two kind and professional people. In addition to excellent food, the restaurant staff in the 24th floor restaurant provided excellent guest service every time we visited. It should be noted that the prices are a bit high, especially with a small glass of (good) red wine starting at US $ 28. That being said, the excellent food is more reasonably priced. The view is very nice. And the service is excellent. MAID SERVICE. The maid service is excellent. The maid staff is very professional and provides outstanding service. VALET PARKING AND FRONT DOOR STAFF. The front door attendants are excellent. ... very helpful and very professional. The top floor lobby design is slightly inconvenient; however, the good lobby staff and front door staff more than make up for this slight hotel design challenge. WOMAN WHO ANSWERS OUTSIDE GUEST CALLS ON THE TELEPHONE. The English speaking woman who answer’s the hotel outside phone is a bit difficult and doesn’t appear to be permitted to connect hotel guests calling from outside the hotel to the Consierge or other hotel employees more qualified to assist with ground transportation and other such matters. This can be a significant challenge for guests hoping for help from the hotel with such items, while situated outside the hotel. The Consierge service at the hotel (as mentioned above) is excellent. This telephone operator issue appears to be a minor training or call routing issue, which impacts only outside callers. FRONT DESK REPRESENTATIVE. Front desk service upon check-in was slightly slow. There was a material over-charge on check-in (which the hotel has acknowledged and agreed to refund ... not yet received 3 days after departure). The check-out process was quick and efficient. ON-DUTY MANAGER. The on-duty manager came to our room late in our 10 night hotel stay to apologize for the US $3,500.00 overcharge and the poor telephone operator telephone guest service. The manager was very professional and offered a very small number of compensation points in exchange for the difficulty. We were appreciative for the sincere apology and the points. My wife and I had an excellent family trip at the Olympics with our four children and the Park Hyatt Seoul was a significant, positive aspect of our experience.

Park Hyatt hotel once again is a true gem of a hotel. It is by far the most beautiful and exceptional hotel I have ever stayed in and what makes it special are the staff! They are so attentive, so efficient and so genuinely warm and care about you! Special shout to Sean at the front desk and the guys on the ground who made my stay another unforgettable experience.

The hotel design very zen. If you expecting a bright light. This is not for you. Overall the design very wood/zen style and clean. A lot of odd space in the hotel although that could be the signature. Very close to mall and train station located near comex.

I had a 16 hour layover in Seoul, and was fortunate enough to have a friend in town also staying at the park hyatt. I arrived pretty late in the evening, and was impressed by the property. The rooms are extremely modern and relatively spacious with Aesop products being used. The location was central to everything i needed, and the building just screamed modern luxury. When I arrived however, I found the attendant a little too eagar to open the door and get me out so he could get other guests into the cab- it was -15C, and not pleasant to have the cold air keep blasting at me while the attendant kept the door wide open. Overall, my stay was pleasant, and the staff downstairs getting me cabs were very nice, however they did give my cab to a western lady who was checking out and asked that I wait. I was definitely downstairs before the western lady came down, so I can only attribute the skipping of line to her being in a rush (she didn't seem it), she was white (doubtful, but plausible), them thinking I was not a guest, or I was a bum (i was dressed down)- not a huge deal since i wasn't in a rush, and the lady was very thankful, but still a little disturbing to be asked to wait for the next cab while i was clearly next in line. I also found the attendants outside to be a little dismissive- after spending so much time in asia as an asian looking gentleman, I do think there is perhaps judgement from locals if one is dressed down. I sure hope it isn't the case, and I didn't care enough to raise a fuss, but perhaps mgmt should request staff not to judge books by their covers.

Whether I travel for business or leisure, I always choose Park Hyatt Seoul, Their service is excellent and I just love their room...and yeah the room with the view..the best view in Seoul (: The room are spacious and beautifully designed.

Stayed here for two nights this week. Was a decent room l, large if a little dated, and the hotel lifts were odd, you need to go up and then down. Lifts are slow. Had room service breakfasts both days and the food was only ok. Service was quick though. The location is okay but Seoul is quite spread out so it can be a journey to get anywhere.

606, Teheran-ro, Gangnam-gu Seoul Seoul

Hotel highlights

  • Steps from COEX Mall
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in COEX, Park Hyatt Seoul is adjacent to COEX Mall. This 185-room, 5-star hotel has private in-room spa tubs along with a full-service spa and an indoor pool. Located centrally in Seoul, it's also close to COEX Convention and Exhibition Center and Bongeunsa Temple.


Dining

Enjoy dining at Cornerstone, one of 4 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café.


Rooms

All 185 air-conditioned rooms feature private spa tubs, iPod docks, and refrigerators. Guests can expect free WiFi and flat-screen TVs with satellite channels and DVD players. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Minibars, coffee makers, and free newspapers are also available.


Property features

Park Hyatt Seoul features a full-service spa, an indoor pool, and a health club. Valet parking is KRW 15000 per night if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for KRW 16000 per person one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

90.0% of guests recommend this hotel

Total of 1308 reviews