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From first impressions to the end of our stay, at our home away from home, the hotel and service were top notch. The suite, wow! 1 Bedroom with a cozy sitting room area, with a bathtub (with bath salts!), rain shower (individual loofah sponge) with wooden planks, separate room with Smart Electronic Toilet Bidet (automatic flushing!) and another marble sink (bathroom mats like home!). Hardwood floors, impeccable housekeeping, wonderful turn down service, with treats! Magnificent day and night view from high floor facing Han River with views of Seoul Tower and Banpo Bridge... plus the BEST hotel blackout curtains. With the comfortable bed and cozy duvet, it was hard to get an early start to the day. Tip: if you have one in your room, use smart bedroom clock for lighting and temperature settings, with keycard inserted into slot at entrance. From having Jinbin kindly meet us at the airport (surprise!) to guide us to the train; Dennis, providing personalized check in; Jessie (such a warm personality) with helpful suggestions; talking to Dean about the Spa; and Rowen, ensuring a smooth drop off/pick up by the Complimentary Shuttle to Itaewon ... and everything in between! Yes, it may be confusing getting off the train, and into the hotel whether you choose to go outside or through the mall; however, getting lost is part of the adventure, and once inside the hotel, ah, it's a luxurious place that is a quiet respite from the hustle and bustle. The Gangnam location may appear far from the main sights, however, with the excellent (and cheap!) Metro system, all the major tourist sites were easily accessible. Here are some highlights of our experience at JW Marriott Seoul ... Executive Lounge: Elite Members check in on Executive Lounge Floor during regular hours, and it is an impressive Lounge! Complete floor, with separate dining room areas depending on your mood (comfortable sectionals were our fave at tea time), a massive kitchen with omelette station for breakfast, multiple Korean and western food offerings morning and night, pastries & fruit bowls, + dim sum evening Hors D'oeuvres and cakes + tiny desserts that make my mouth water (fave was chocolate truffle with gold speck on top) as I write this. Bartender for a couple of hours in the evening (delish Moscow Mules by Jimmi and Negroni by Phillipe) and lots of beverage choices in the multiple stainless steel fridges! Lattes/cappuccinos/tea are offered and delivered promptly. Dishes are cleared quickly. Ashley helped me with my Korean (her & Bonnie provided loyalty treatment!), Anna oriented us on our first day, Barbara was helpful in liasing with housekeeping (no flat sheet in between duvet and fitted sheet), great service+chats with Celine; and a lovely chat with Phillipe M. and Radu. Chef Doyeon (my new friend!) even prepared a surprise cheese plate for us on our last night (see attached pic); he's awesome with all of his guests, kids love him too!! Restaurants/Bars: There was so much to do in so little time, that we only had time to have food and drink at the Executive Lounge, which was amazing! Flavors, we took a quick look at the buffet selection and a few items caught our eye, such as the galbi beef, seafood and sashimi options. The Lounge was intimate with the piano bar or seating in front of the floor-to-ceiling windows. Heon provided us with a quick tour of The Margaux Grill (mmm Korean Beef) and MOBO Bar (awesome patio!) and Jay, Tea Expert, provided us a tour of Tamayura, which offers Kaiseki, Teppanyaki, Omakase, with private dining rooms! Gym/Spa: One could spend days at this huge gym ... golf simulator, basketball, squash, running track, weights, machines, fitness classes, lap pool and hot tub, etc. We spent an hour at the gym only ... as we loved the Korean Sauna experience with hot springs, cold plunge, dry saunas and steam room! Spent two mornings here (got up early!) as we discovered this heavenly, relaxing experience, on our last 2 days. There are so many people we encountered that left a lasting impression, hopefully haven't forgotten anyone on this fantastic team. It was our pleasure staying at JW Marriott Seoul and if it were closer, we would return in a flash. For new guests, hope that you enjoy this hotel as much as we did!
Good service kind front desk people who help you with anything wrong Great location near everything you want to see and go to near Transportation clean room good bed clean bathroom No problem good to stay here
Despite its being connected to the Express Terminal and plenty of shopping and restaurants, the hotel feels strangely detached. Upon arriving at the hotel from the airport limo bus, you have to navigate escalators, walk through a mall, and multiple unmanned doors, without help for luggage, and then from the lobby take an elevator up to reception on a separate floor. Inside the hotel, there are multiple escalators and entrances leading to various parts of the hotel and mall, and it can be confusing initially, especially with hotel staff spread few and far between and across an expansive lobby. We stayed for five nights, and the most interaction I received from staff was the one elevator porter stationed outside the lobby elevator bank, tasked to direct the many lost and confused. I mainly came in and out of the hotel from the terminal side (to access subways and shopping), and I missed the usual touchpoint of passing a reception desk and staff. A couple other inconveniences: If you would like to take a taxi out of the hotel, there is a "main" entrance to the road, but there is no taxi line. Rather, a doorman can call you a taxi, and it is a waiting game to get into a car. To access the pool and fitness area, you need to go to the basement, check in at a separate reception area, be escorted through locker rooms, and then be relegated to one lane of a pool, which is otherwise reserved for the many members of an outside fitness club. The hotel has recently been renovated and is immaculately clean and polished, but as a matter of personal taste, I found the room decor to be rather plain and uninspired, more like a corporate office and not at all luxe. Strangely, there is no working desk or chair, just a round table placed next to a cushioned banquette. Traffic noise can be heard from the 19th floor. For those traveling with young ones, there are no children's amenities offered. Not essential, but this is a nice touch that we have enjoyed in other peer hotels throughout Asia. For our next stay, I will look elsewhere. The main draw for us was the location and connection to the terminal, but Seoul is bustling with restaurants, shopping, and easy transport, so there are plenty of options beyond the JW, and perhaps one with a more positive guest experience.
When I arrived at the hotel on July 16 2019, the ground floor was undergoing renovation. There was a huge printed photo covering the path to the elevator.. Once you get to the lobby, the hotel just keeps on getting better and better. My room was the basic one, yet one would feel other wise... The lobby has a lovely bar and view along with a live pianist. This hotel has the most complete gym / fitness center I've ever seen in recent years. There's machines, manual weights, pool and... can you believe it: a scuba diving pool right smack in the middle of it. Of course there's also a health clinic in in too. Too bad I wasn't able to run the running path!
Beyond the beautiful lobby and rooms, the hotel offers excellent food. I was pleased by the variety of Korean food options at the Executive Lounge and on the Room Service menu. For a special occasion, it is worthwhile to try some of the excellent Korean beef at the Margaux Grill followed by cocktails at the MOBO bar. In addition to the excellent food, we had the good fortune of being served by Jay. He is extremely knowledgeable, friendly, and professional. The concierge service is also brilliant. Jessie has the best advice so that you can organize your time well and take full advantage of one of the world's most dynamic and fun cities. The direct access to the Shinsegae Department Store and the Seoul Metro make the location of the hotel ideal for exploring the city.
이 날은 투숙하지 않고 여자 친구랑 쇼핑을 하고 호텔 로비 앞에서 택시를 기다렸습니다. 투숙객임이 아님을 알고도 Daniel staff는 매우 친절하게 택시 안내를 도와 주었고 배웅 인사까지 깍듯이 해주었습니다. 서울 매리어트 JW급에 걸맞게 직원들이 매우 프로페셔널 한 것을 느낄 수 있었습니다. 최근 리모델링 이후 더 기대가 되는 호텔입니다. I want to appreciate Lobby staff Daniel who was so professional helping us out getting taxi eventhough we were not hotel guest but shopping guest. I was very impressed with the professionalism of the staffs. Eventhough I am a very loyal fan to Intercontinental, JW gave me a great impression
i have been to many JW Marriott around the world and recently i stayed at JW at Seoul. I striked a conversation with a very friendly and beautiful staff call Rowen Jo from in the conceige. We were looking for a tour to the DMZ and she was helping me to look for tours etc. i was with her on the phone for long time and she is very patient and nice. She is very knowledgeable and friendly and very polite. Always ever smiling and willing to lend a helping hand in one way or another. Her wonderful and smile certainly makes me feel like home and I would certainly continue to say in this wonderful hotel. Excellent customer service ! 5 stars
I don't even know where to start when it comes to complimenting this hotel. But our 5-night stay at this property last week was certainly one of the best hotel experiences we have ever had. I am still in awe when I think back to it. Right from a few months prior to arrival, all email correspondence - from GM Mr Cernia to concierges Windy and Jessie - was amazingly prompt and informative (despite our many questions regarding room type, airport transfers, tour bookings etc.) The staff that picked us up at the airport (unfortunately don't remember their names) were friendly and helpful, and the transfer to the hotel very smooth. Then when you walk through the doors into the magnificent lower lobby, you are immediately struck by how swanky and sophisticated the property is. A huge necklace sculpture drops from the ceiling as the centrepiece to a very zen-style space. As we stepped out of the car, Michelle (from guest relations) was there to greet us and whisk us up to our in-room check-in. Once at our room (king suite with river view), we were also joined by Jack and hotel manager Mr Mauron who also greeted us personally and explained everything about our room. One of our queries before arriving was if there would be soy or almond milk at breakfast, since I don't eat dairy products. We were told yes, and I assumed this would just be made available in the breakfast room. Instead, complimentary mini cartons of almond and soy milk were provided in our actual minibar for me (and were regularly replenished). It was such a thoughtful touch, and one I had never experienced before! The king suite itself was super luxurious and spacious, with a living room separate from the bedroom. The living room has a daybed that can be used as a sofa or a bed to sleep on for an extra person. The main bathroom is massive and all marble, with space-age toilet and unique wooden flooring in the shower cubicle. Amenities were all of excellent quality. There was also a separate washroom with toilet and basin leading off the living area. Everything was absolutely spotless, and housekeeping every day was perfect (special thanks to SeungHee and HyunJin). Big windows overlooked the city and river (and being on the 26th floor provided a great vantage point). Some lovely fans and stationery box had also been left for us. We had barely arrived and had already been made to feel SO special. It was honestly quite overwhelming. The suite gave us access to free breakfast, afternoon tea and evening hors d'oeuvres in the executive lounge on the 9th floor. The breakfast was more than ample - with numerous cereals, breads, cakes, fruit, vegetables, Asian options, hot food (an open kitchen with chefs available to cook eggs, omelettes etc.). We didn't try the afternoon tea, but we did enjoy the evening hors d'oeuvres. The hot food served up each night was different, so there was great variety, with everything from beef, chicken, pork, lamb, chili con carne, several Korean/Asian options, seafood, rice, salads, fruits and a vast array of desserts. Everything I ate there was absolutely delicious. The lounge itself is very classy, with partitioned spaces. It is generally very peaceful, and the staff there are all exceptionally friendly and professional. Special thanks go to Dave & Lores the chefs, and Ashley, Hannah and the many other lovely ladies working in the lounge (unfortunately don't remember all their names), all of whom are top hospitality professionals. On our last day we checked out there, and the process could not have been smoother. There are other dining options on site too, including a Japanese restaurant, a buffet serving Eastern & Western food, and the MoBo bar which has a unique indoor herb garden for cocktail garnishes. Very cool! Plus the wellness facility in the basement is massive, with a huge gym, pool, squash & basketball courts, gaming area, multi-purpose sports area, and spa. We also booked a day tour to the DMZ through the hotel concierge team, who were exceptionally helpful in providing info and arranging the best option for us. They work with a company called Cosmojin, and it proved to be a good tour experience. Windy and Jessie were once again very helpful here. No sooner had it been booked, and the written confirmation was promptly sent to our room. Other notable staff mentions are: Jeff, who took us on a comprehensive tour of the hotel, and was so friendly and knowledgeable. Leo from the concierge team, who kindly wrapped our suitcase in bubble wrap on our last day after it had been damaged on the trip over. Rowen, also from the concierge team, who initially helped us with our broken bag situation by promptly sending masking tape, bubble wrap and scissors to our room (this was before Leo stepped in to do it himself), and also arranged our departure transfer to the airport (which was again very smooth). Barbara, Nicole, Jiny & Bonnie from the Loyalty Team, who were also all so wonderful and friendly. They even left us a gorgeous card in our room on the last day to say they were going to miss us! It was so sweet and unexpected! The hotel is located right above a premium shopping mall and next to the Express Bus Terminal which doubles as a metro station, serviced by 3 metro lines. We used the metro to get around everywhere and it was super clean, easy and safe. I am not exaggerating when I say this was one of the best, if not THE best, hotel experiences we have ever had. I don't think I have ever encountered such amazing attention to detail. The friendly & personal service (without being over the top or fawning), top professionalism and English skills of every single one of the staff members we encountered at this hotel was exceptional. I have run out of superlatives because this place outdoes them all. Thank Mr Cernia and your incredible team for a simply wonderful, unforgettable stay at your fantastic property. There is no better place to stay in Seoul - this is a premium product worth every single cent and more. We were honestly made to feel so valued and welcome, and will definitely be back in the near future!
top location, very good restaurants, friendly service - always there to help. Room with a view on the river. these are the +points. - point: no outdoor seating except for one restaurant Beautiful decoration, waw-entrance
Food was amazing and the service was outstanding. The manager ‘Guseolnam’ shared us tips to eat and all of recipes that he recommended were awesome. Hope to come again soon! Thanks for the wonderful service
Located in Seocho-gu, JW Marriott Hotel Seoul is adjacent to Central City Shopping Mall and within a mile (2 km) of other popular sights like Banpo Hangang Park. This 379-room, 5-star hotel has a full-service spa along with an indoor pool and a 24-hour fitness center. It's connected to a shopping center in central Seoul and also close to Garosu-gil and Seoul Arts Center.
Have a drink at the bar or enjoy dining at one of 3 onsite restaurants like Flavors, which specializes in local and international cuisine and serves breakfast, lunch, and dinner. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 2 coffee shops/cafés. For your convenience, a buffet breakfast is served for a fee on weekdays from 6 AM to 10 AM and on weekends from 6 AM to 10:30 AM.
All 379 soundproofed accommodations feature sitting areas. 55-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, minibars, and coffee makers.
JW Marriott Hotel Seoul features a full-service spa, an indoor pool, and a children's pool. Valet parking is offered for KRW 25000 per day. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, access to locker space, and securing valuables. Other amenities at this ski hotel include a 24-hour fitness center, a spa tub, and a sauna.