Mercure Rouen Champ Mars4.0 out of 5.0
Recent guest reviews
We stayed here from the 9-11 September to see the light show at the cathedral, the staff were very helpful and the facilities plentiful. To park there it costs 60 cents per hour but the car park is secure. It is only a short walk to the centre.
We had a very pleasant stay in this hotel. The staff were helpful and friendly and we enjoyed a good breakfast before we left in the morning. The hotel has onsite parking and it is in walking distance of Rouen centre.
I have to start my review by stating that we were in a group of people using Rouen as a centre for a four day trip visiting various gardens in the area. I suspect that in that situation our experience was a particular one but this review might of special help to those in a group. It might also provide the hotel with some heartfelt feedback from a disappointed guest. The Mercure Champs de Mars is a four star hotel. It was certainly comfortable and clean with spacious public areas. The staff on reception were polite, pleasant and helpful. Easily accessed free Wi-Fi is available. That said I had very much looked forward to our first evening’s dinner. This, preceeded by half a wine glass of cider in the hotel bar (no non-alcoholic alternative until it was asked for), was a disappointment after a long and tiring day. The dining area used was sparse – probably a conference room – and once we were seated staff rushed in (they obviously expected us earlier) with starters which had to be ‘redistributed’ because no attention had been paid to individual choices made by diners on a proforma issued before we left for France. (For example all eight of us on our table were at first given the salmon tureen – for some reason the choices we made had initially been ignored.) Although this was sorted out and later courses were delivered properly it seems representative of an attitude which was far from ‘four star’ – no-one was there to manage, reassure and most important, make us feel welcome. There was no-one taking orders for drinks; people had to go out and get their own. Maybe this is the standard of service our tour company paid for but it isn’t quite what I expected. Breakfast was also taken in this room with food laid out along a number of tables, the choices available less than those in the restaurant, which also looked very much more comfortable. The ‘spoons’ provided for the cereals were a nice comic touch – they were actually salad servers with that hole at the front, making them half-useful. The toaster was another matter, with a broken regulator that could not be turned, taking an age to toast to even a very light brown. It became a joke – which at least I suppose helped us all to bond! Staff here tended to be surly and at worst rude. On the Saturday the scrambled egg had congealed, with a couple of centimetres’ skin on top of a couple of centimetres of scrambled egg. I mentioned this to a waitress who, with poor grace, showed me how to scrape what was left from underneath. The next day a full, fresh cup of tea which I had left at my place was taken. I complained to the waitress whose only reaction was to say ‘OK’. On our last morning, towards the end of breakfast but while there were still a lot of people still eating, the double doors to the outside were opened and a table was brought in from a garage-type building. One of the waitresses put it up – quite a noisy operation - and put a table cloth on it. I don’t think this was appropriate while we were still eating and it wasn’t clear who this was for (a later group?) but three diners from another group complained and were allowed to move to the main dining room. Language seemed to be a problem with the waiting staff. Prior to dinner on our last evening we spent a couple of minutes explaining that we wanted a .5 litre glass of lager and a .25litre glass of lager. The large glass arrived – the smaller one had to be ordered again. Even a Travelodge offers tea making facilities and we were pleased to see that our hotel did too. Sufficient tea and coffee were on offer – this being the continent there was a distinct lack of milk but reception were generous in solving that. But two small paper cups? When I asked about this the answer I got was that it was company policy. (Obviously not strictly followed since another couple asked a different member of staff and were given proper mugs – though they were taken away by the cleaner. For our part we purloined cups and a spoon which we made a strenuous effort to hide.) Maybe my standards are too high but I left with a poor impression of this ‘four star’ establishment.
Amazed at how cheap this hotel was in the middle of August. We paid for one of the bigger rooms as it was so cheap and were astounded at how large and nice it was! At reception, they had free ice lollies, which was a nice touch and as usual with this chain, were very family friendly. The hotel it not too far from the city centre (a few minutes walk to restaurants and shops), so a good location. The bed was huge and one of the most comfortable I've ever slept in. Very happy and will definitely go back.
Randomly chose this hotel as a one night stop over. We had no idea Rouen was so nice and the hotel is great. It was easy to find and parking is secure, beneath the hotel (60 cents) an hour. We couldn't fault the staff or the room. We paid extra for a big room but it really was BIG with a gigantic bed.
The title says it all really. This is a great hotel. The bar is nice to relax in and the restaurant is great in the evenings - friendly staff and good food. The service to the room (yeah, we needed more toilet roll) was a bit slow, but otherwise all good.
We stopped here on our journey further South in July 2017. Although clearly busy the reception staff were very helpful and sorted out somewhere for us to park. (We had bikes on the roof of the car so couldn't access the underground carpark.) During the night my 4-year old daughter was unfortunately sick in her bed and the reception staff were brilliant - incredibly understanding and moved my daughter and I into a new room so we could get a good sleep for what was left of the night.
We based ourselves in Rouen for 3 nights as part of our Normandy road trip and stayed at the Mercure Champs de Mars. The location of the hotel is about a 10-12 minute walk to the heart of the old town, an ideal location for discovering Rouen as its surrounding towns & villages. The room was a reasonable size and well maintained & the staff were very friendly & helpful. We didn't try the breakfast, we generally prefer a local café. Worth noting the free Wifi was good. If you are driving, this hotel has a chargeable underground carpark with direct access to the hotel. We had no problem parking here for the 3 nights and ideal if you have a larger vehicle. All in all a good hotel with safe easy parking, it's certainly worth considering if you are staying in Rouen. We would certainly stay here again.
As a family of four we often find ourselves in small rooms with two double beds crammed in, but we did the "great room dance" when we arrived at Mecure Rouen Champ de Mars Hotel on the first night of our trip to France! It was fabulous, a large room with two separate areas and two large beds. The staff were very helpful and friendly, the hotel offered good food choices and a fantastic breakfast. The short walk into Rouen centre was worth is too, a lovely city to visit.
Just an overnight stop, the hotel is getting a little dated, more from the external design, the interior was pretty good. Staff were very helpful and gave us a room at the back overlooking the park area. Car parking was underground and reassuringly expensive! We had a nightcap in the bar and the barman was good company! Breakfast was OK, but there was a wait for some items - which were eventually served with a helping of attitude!! As a note, the Ibis is next door and adjoins internally - personally, I think the rooms are better - next time I will go there!!!
Reviews from Trip Advisor
55% of guests recommend this hotelTotal of 641 reviews