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Best Western Hotel Litteraire Gustave Flaubert

4.0 out of 5.0

Recent guest reviews

While travelling through Normandy we booked this hotel for 3 nights as suggested by our travel agent. There are a few thing you should be aware of. You could not ask for a better location, from the hotel you can visit Rouen on foot. We also used the hotel as a base to travel to Giverny and Les Andelys. The hotel is rated 4 Stars, I guess I don't understand the rating system as we stayed in 3 Star hotels that were much better than this one. The exterior and the ground floor of the hotel are pristine and I suppose would warrant the rating. Surprises started to happen when we arrived in our room. The upper floors are in very serious need of renovation, I would estimate that major work has not been done in the hall for about 10 years. The room, however was very clean. During our travel we happened to hit a hot spell. Guess what the hotel does not have any air conditioning, we were told that there was a fan in the room. Exactly! an 8" oscillating fan which was of no use. I must tell you that the reception staff was very helpful, I can't say the same for the management. We requested a conversation with them ...twice. It never happened. In conclusion a 3 Star hotel at best, seriously need upkeep. We would not stay here again.

My husband and I stayed for 2 nights over October half term for a romantic getaway. First the positives: the hotel is extremely well situated at the heart of the city centre. There are plenty of places to eat and drink. The choice is impressive. You are also close to all the shops, the cathedral and Gros Horloge. The town centre is simply beautiful. We were in the centre, yet our room was very quiet ( except for the noisy extractor fan in the bathroom). We were in room 501 on the top floor. The view from the room was gorgeous. Another positive: the breakfast. There was a lot of choice and everything we ordered was delicious. In addition we enjoyed the flat TV and Expresso machine. The room also contained a kettle ( rare in France). On the first night, we had 2 small mugs, which was great to make myself a tea in the morning but on the second night they were replaced by tiny coffee cups ( nit ideal for tea). Finally I must say that the hotel lobby was decorated with great taste. Now the cons. We were disappointed with the size of the room and the bed. We had picked a superior room as the best western website promised a larger room and queen bed. When we pointed out our surprise to the receptionist, we were told that all rooms were the same size but ours was classed as larger because of the balcony. At that stage I must specify that the balcony was small and shared with all the other rooms on our floor. The receptionist was adamant our bed was queen size but we did not believe it. The bed in the hotel room was smaller than the one we have at home, which is king size. We did not make a big fuss. My husband and I have a busy life like most people and we did not want this minor blip to dampen the mood of our holiday. Nonetheless we generally found that the hotel staff at reception were really cold. We realised that they were about to charge us for breakfast while it was comprised in our booking. They rectified the mistake but never apologised. When we checked out, I felt the receptionist was looking down on us. She was very unfriendly. I think she was offended as my husband double checked the bill. I must say that because of that last sour impression, i would not recommend this hotel to other travellers. I like being treated with respect when I treat myself to a nice holiday. This is my bottom line. For information my husband is English and u am French...

We stayed here last month as a group of four friends, driving down from Yorkshire. The hotel is beautiful and very well appointed inside. The staff were all very friendly and incredibly helpful - being very obliging to our requests. The hotel does not have a restaurant but it offers a continental breakfast with a brilliant choice of breads, cheeses, hams, cakes, jams etc. On first arrival we thought it a little expensive at €16 per person per night, however breakfast was not easy to find in Rouen and in comparison to where we did find, the hotel represented good value for money. The hotel advertises parking however there are only circa 10 spaces and you are advised to pre-book at €13 per night. We thought Rouen would be a good base to go off and explore from, which it was but the hotel not so much. It is located off the main square in a pedestrian zone, we had to phone reception to ask them to come out and lower the bollards to get our cars in. It was quiet amusing driving with centime tres of the pavement cafes! The carpark is underground and accessed by a car lift (a new experience for us) once in the basement it is very tight - I wouldn’t have liked to tried manoeuvring in it in our SUV. However, if you’re not bringing a car, it’s a great hotel for a city break

Hotel Flaubert has undergone a modernising refurbishment, which is programmed for most Best Western hotels. It is elegant and classy, with comfortable, clean, airy bedrooms. The absolute jewel in the crown though was the shower - the best I've seen in a hotel and I've stayed in hundreds. Helpful, pleasant, smiling staff. Location is conveniently central and handy for all the sights.

Me, my mum, my brother and my grandparents stayed here for the night on our way home back from Le Pas Opton. This was our 2nd time in Rouen and our 2nd time in the hotel. The hotel and rooms are nice, the breakfast food is good and there is scenery around the hotel. The hotel does provide FREE wifi. However, to get into the hotel you must go through bollards. To do this you need a badge or you need to call the hotel and wait for a while. Then you have to go into a car lift (not so good for big cars) and park underground.

This nice hotel is located in the centre of Rouen, in 20 steps from the old market place. The hotel has private underground parking with a capacity nearly 20 cars, so I recommend to book it preliminary. The parking is payable, a bit cheaper than public ones. The hotel is in the silent place and there are many sights, restaurants and shops nearby. The facilities in the standard room are pretty well, the breakfast is amazing, one of the best I have ever had... The distance to the Cathedral is about 1 km, 10-15 min on foot. Wifi was only one day of three and the staff didn`t do anything to restore it. The hotel welcomes the guests by the small bottle of Evian and on the other days doesn`t grant water. I`d rather prefer the bottle of cheaper water than Evian but every day... Actually, it is a challenge to find a way to the hotel by car - I recommend to ask them for detailed explanation preliminary or to use GPS.

Quite tricky to access and need to phone hotel when you get close because roads are blocked by a barrier that hotel staff need to come out to open. No air conditioning which seems a bad idea given the warm summers. And oddly no soap in the bedrooms- so you have to enter the shower to use the shower gel to wash your hands! I have to believe this is an oversight!! But a great location in the heart of the old town and a smart and modern hotel.

Parking access is via pedestrian zone and is via car lift suitable for small cars only. Only about 10 spaces available. The nearest public car park is also suitable only for small cars. I had to park in a public parking garage 7 blocks away. Rooms ok.

The hotel is extremely convenient to a number of restaurants that are situated around the square for Eglise Sainte-Jeanne-d'Arc. There is also a convenience store just around the corner to pick up anything you might need. It is only a few minute walk to the Rouen Cathedral and other tourist locations. The room was clean and comfortable, although the window had to be left open at night to allow air flow.

We were never asked to telephone the hotel before we arrived at the secure pillared entrance to the pedestrian streets surrounding the hotel. Upon ringing the bell we were told access was for police only, hence we had to drive around the busy streets to find temporary parking and walk 15 minutes back to find the hotel. Eventually we drove back to the hotel and one of their reception staff opened the barriers! this should have been the case in the first place. We booked two adjoin rooms, but had two separate rooms on the same floor instead and our third room was on the fifth floor. The room on the fifth floor was very stuffy and hot with a small fan and opening full length windows which opened onto a communal balcony for all other rooms on this side of the hotel - not in the least secure or safe. We were to have access to the rooms at 14:00 but due to the disrupted access did not arrive until 14:30, on entry to our room on the first floor we discovered the beds unmade, and a mess around the room, it had not been cleaned from the previous occupant. We were offered another room on the same floor (so why were our children put on the fifth floor - an unanswered question). We wanted a room next to my disabled sister, so we waited for the room to be cleaned. We also had to request a fan has the rooms were stiflingly hot - no air con, which is surprising for a so called 4 star hotel! Most unimpressed.

33, rue du Vieux Palais Rouen

Hotel highlights

  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Fitness center
  • 24-hour front desk

Located in Rouen City Centre, Best Western Hotel Litteraire Gustave Flaubert is next to Musee Jeanne D'Arc de Rouen and Jeanne d'Arc Church. This 51-room, 4-star hotel has a bar/lounge along with conveniences like free in-room WiFi and a fitness center. It's in central Rouen and also a short walk from Place du Vieux-Marche and Gros Horloge.


Start each morning with buffet breakfast, available for a fee from 6:00 AM to 9:30 AM. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Best Western Hotel Litteraire Gustave Flaubert's 51 rooms provide iPod docks, coffee makers, and phones. Guests can expect to find digital TV and stay connected with free WiFi. Hair dryers and desks are also standard.

Property features

Guests of Best Western Hotel Litteraire Gustave Flaubert enjoy features like a fitness center, free WiFi in public areas, and a computer station. A stay here includes free offsite parking. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and securing valuables. Additional amenities include a library, free newspapers, and a terrace.

Room options

Junior Suite, Multiple Beds

Queen 1 | Sleeps 3

Superior Room, 1 Queen Bed, Non Smoking (Larger Room)

Queen 1 | Sleeps 2

Comfort Room, Multiple Beds, Non Smoking

Twin 2 | Sleeps 3

Superior Room, 2 Twin Beds, Non Smoking (Larger Room)

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

58% of guests recommend this hotel

Total of 461 reviews