Best Western Hotel Litteraire Gustave Flaubert4.0 out of 5.0
Recent guest reviews
Hotel Flaubert has undergone a modernising refurbishment, which is programmed for most Best Western hotels. It is elegant and classy, with comfortable, clean, airy bedrooms. The absolute jewel in the crown though was the shower - the best I've seen in a hotel and I've stayed in hundreds. Helpful, pleasant, smiling staff. Location is conveniently central and handy for all the sights.
Me, my mum, my brother and my grandparents stayed here for the night on our way home back from Le Pas Opton. This was our 2nd time in Rouen and our 2nd time in the hotel. The hotel and rooms are nice, the breakfast food is good and there is scenery around the hotel. The hotel does provide FREE wifi. However, to get into the hotel you must go through bollards. To do this you need a badge or you need to call the hotel and wait for a while. Then you have to go into a car lift (not so good for big cars) and park underground.
This nice hotel is located in the centre of Rouen, in 20 steps from the old market place. The hotel has private underground parking with a capacity nearly 20 cars, so I recommend to book it preliminary. The parking is payable, a bit cheaper than public ones. The hotel is in the silent place and there are many sights, restaurants and shops nearby. The facilities in the standard room are pretty well, the breakfast is amazing, one of the best I have ever had... The distance to the Cathedral is about 1 km, 10-15 min on foot. Wifi was only one day of three and the staff didn`t do anything to restore it. The hotel welcomes the guests by the small bottle of Evian and on the other days doesn`t grant water. I`d rather prefer the bottle of cheaper water than Evian but every day... Actually, it is a challenge to find a way to the hotel by car - I recommend to ask them for detailed explanation preliminary or to use GPS.
Quite tricky to access and need to phone hotel when you get close because roads are blocked by a barrier that hotel staff need to come out to open. No air conditioning which seems a bad idea given the warm summers. And oddly no soap in the bedrooms- so you have to enter the shower to use the shower gel to wash your hands! I have to believe this is an oversight!! But a great location in the heart of the old town and a smart and modern hotel.
Parking access is via pedestrian zone and is via car lift suitable for small cars only. Only about 10 spaces available. The nearest public car park is also suitable only for small cars. I had to park in a public parking garage 7 blocks away. Rooms ok.
The hotel is extremely convenient to a number of restaurants that are situated around the square for Eglise Sainte-Jeanne-d'Arc. There is also a convenience store just around the corner to pick up anything you might need. It is only a few minute walk to the Rouen Cathedral and other tourist locations. The room was clean and comfortable, although the window had to be left open at night to allow air flow.
We were never asked to telephone the hotel before we arrived at the secure pillared entrance to the pedestrian streets surrounding the hotel. Upon ringing the bell we were told access was for police only, hence we had to drive around the busy streets to find temporary parking and walk 15 minutes back to find the hotel. Eventually we drove back to the hotel and one of their reception staff opened the barriers! this should have been the case in the first place. We booked two adjoin rooms, but had two separate rooms on the same floor instead and our third room was on the fifth floor. The room on the fifth floor was very stuffy and hot with a small fan and opening full length windows which opened onto a communal balcony for all other rooms on this side of the hotel - not in the least secure or safe. We were to have access to the rooms at 14:00 but due to the disrupted access did not arrive until 14:30, on entry to our room on the first floor we discovered the beds unmade, and a mess around the room, it had not been cleaned from the previous occupant. We were offered another room on the same floor (so why were our children put on the fifth floor - an unanswered question). We wanted a room next to my disabled sister, so we waited for the room to be cleaned. We also had to request a fan has the rooms were stiflingly hot - no air con, which is surprising for a so called 4 star hotel! Most unimpressed.
Ideal location right in the old district,very comfortable and very helpful staff too . Rooms are spacious , modern and clean. They have underground parking too but let me park my motorcycle in their courtyard . This is my second visit and I'll certainly be back again .
Officially, this is a 4 star hotel and I'm sure that the appropriate criteria were met regarding space, decoration, amenities etc. However, ratings only give part of the picture and cannot reflect those subjective elements which give you the feel of the place. Sadly, this one did not "feel" like a 4 star property. Other reviewers have mentioned the parking and it was also an attraction for us when choosing the hotel. I accept that things will go wrong but the car park has been out of action since May. When we contacted the hotel to enquire about access through the pedestrian area we were informed that the car park wasn't available and we'd have to use a public car park but were not told it was still possible to drop off luggage. Fortunately we were travelling fairly light and the nearest car park is only a few hundred metres away. Like many French city car parks, it is underground and felt quite secure. The hotel rooms suffer from a lack of air conditioning. It would be interesting to know whether this is due to constraints of the building's design. If not, there is no excuse. We were in Rouen during a period of hot weather and both our room and the outside corridor were stifling, despite the provision of a fan. Doors led onto a balcony but we had to close those when we went out as it led to an external fire escape which was also accessed by neighbouring rooms. However, we had to risk leaving the doors open overnight. The room was a reasonable size, bearing in mind this is a city hotel. According to the website, superior rooms should have an amenities kit: we didn't see one. The soap dispenser in the shower didn't work very well. A plug socket was loose in the wall and came right out when we tried to use it. (We did report this on leaving.) Tea and coffee are provided but the tray contains the bare minimum - only one of each item. You really should not have to request extra items if both of you fancy the same drink! I realise this all sounds very negative but on the plus side, the hotel is relatively inexpensive, tastefully decorated and clean throughout. The breakfast is also very good. With reinstated parking, air conditioning and a thorough check of all rooms, this hotel could be a good base from which to explore Rouen.
Had booked another hotel online but having checked in and made to pre pay we saw the room.... not quite what we were expecting :(. But after a quick google search found this hotel, and the very friendly helpful receptionist welcomed us to the beautiful place. Can't fault the accommodation apart from the room was a bit warm for us. But highly recommend if you want a nice comfy stay over in Rouen
Reviews from Trip Advisor
58% of guests recommend this hotelTotal of 432 reviews