Hilton Coylumbridge4.0 out of 5.0
Recent guest reviews
the hotel is in a leasant location and is close to the local town - you do need a car as you need to drive to get to amenities especially in winter when it is dark about 4pm. The food in the hotel restaurant offers a reasonable selection of items - we especially liked the Wood Shed bar that is located on the same site as the hotel.
Best food ever throughout our whole stay best we have ever had at any hotel we have ever stayed at. Nothing to much for staff throughout whole of services at this hotel. Plenty to do during New Year package great value for money.
5th - 8th Jan 2018 We visited as a family of four (kids age 6 and 9) as we needed somewhere to stay to go skiing at Cairngorm. We booked last minute and stayed in a family suite on the dinner bed and breakfast option. We booked before the change in family policy for 2018 which meant our kids ate dinner for free but be warned if you book after 1st Jan 2018 there is a new policy where kids age 6 and over are charged £7.50 for two courses. We booked this hotel because it offered the right location, a family suite, a pool and included dinner and breakfast (although see the change in family dining policy). The hotel location is excellent for adventuring and exploring the surrounding area. The outdoor children’s play area is large and well equipped with a fun zip wire. Although the hotel itself is very tired and dated and everything is in need of renovation. Had I not read the reviews before I would have been disappointed as this is definitely not a 4 Star luxury hotel. However it is a very functional hotel which served our purposes well. Be warned that there is no lift in the hotel and after a long day skiing two flights of stairs can be challenging! All your luggage has to be carried up and down. However a room on the second floor was quiet and had a nice view. The family suite was clean and big enough but the curtains and carpets are in need of updating. I was surprised there was no fridge in the room. The children’s room could have done with a chair or piece of furniture to put things on and make it look a little more inviting. We struggled to get anything more than very lukewarm water out of the sink tap. As with most hotels I’ve stayed at the hot water in the shower took ages to come through and the pressure was low. There was no heated towel rail or radiator in the bathroom. The bed was comfy enough. We used the pool once and it was an alright experience but we didn’t rush back. Like the rest of the hotel, the changing rooms and the pool area are in desperate need of updating and modernising. However we had fun and the kids enjoyed their swim. Disappointingly the jacuzzi part of the pool was very cold! And although there was a slide, my kids went down a couple of times and then a staff member came and closed it without explanation and left which was a bit odd. Make sure you book your first night dinner reservation as soon as possible as on busy nights the best times get taken. While we were staying we ate in The Bistro, the Italian buffet and at the Bar. And we had breakfast. Overall the food was ok. Nothing spectacular at all. The kids menu was ok The vegan options were very limited and disappointing for such a big name. While the front of house staff at all three places to eat were lovely and tried to be accommodating it didn’t seem like the kitchens could provide anything that was different from the menu. For the rest of my family the Italian buffet was the best option but for me, the only vegan hot option was pasta with olive oil and sundries tomatoes. There was a lovely looking lentil dish but it was put with fish and some nice looking green beans but they were mixed with bacon. Breakfast buffet was good and there were good vegan options available. If you are not on the dinner bed and breakfast option these food places would be very expensive to eat at. Also do not be tempted to buy a drink! I fell into the trap and ordered a glass of wine and was charged £8.75! Ridiculously over priced. The real strength of this hotel are the staff who were all very lovely, friendly and welcoming. This is what really made the difference and allowed us to see beyond the dated decor and the big company policies and enjoy our stay. Every member of staff we met seemed to want to go out of their way to be helpful and friendly and that made a difference. Overall we had a really fantastic time in Aviemore skiing the Cairngorm and we will most definitely be back but I’m not sure I would rebook this particular hotel.
Very disappointed with this trip, very expensive, not well explained what was included, hotel was not up to Hilton standards, no benefit to being a HH member, very disappointing. Wifi was none existent, extra charges were not fully explained. Would not chose to stay there again.
Looking to book a few nights at this hotel and the new family policy jumps out noting that kids aged 6 and above now have to pay for meals as taken despite the room being on a dinner bed and breakfast rate! Absolutely ridiculous to have to receive a bill at the end of a family meal for your kids! Used to be 11 and over which was also stupid, just add to the room rate? Could at least slightly more understand at age 11 but for age 6 and over, what family will want that! Just another way to get more money from guests. Also, last time we were there, the set menu had supplements for half the menu, who wants supplements for so many items, increase the set price if you need to but remove the unnecessary supplements! We have always been fans of this hotel as despite the rundown appearance, we have seen past this and had a great time. The recent changes are money grabbing and have really put us off returning.
With the exception of Elaine (Duty Manager who was very helpful) other staff members seem to conspire to make our visit hassle filled. Unaccommodating and lacking basic hospitality skills. Room small , too hot with little control available, grossly overpriced, no Bed and Breakfast option ???! ... Lovely setting / location which was one of few positives. I can see this hotel appealing to young families or skiers. Really disappointing stay...
The hotel is well situated but a little shabby on the inside. Could do,with some up,dating. The rooms are quite small for families and very basic. Service is quite slow so in busy seasons be prepared to queue for a table. The Bistro is very efficient staff are attentive and food was good. The Restaurant is slow and buffet style food. Not much choice for a Hilton. Disappointing food selections. The fun House is great for the children so children’s activities are really good.
Myself and my wife were at this hotel for the new year package. Being a Hilton and 4 star we expected good quality for the high price paid. This however was not the case. The staff at the hotel I will say firstly were extremely pleasant, however poorly trained. This fault I would say can be squarely placed at the managements door not the staff. On food, the berekfast was very good but other meals bland and tasteless. The grand new year buffet, looked good but the fact that seating was crammed in so close that in order to get up (considering this was a buffet and you needed to get up regularly) you needed to get the people either side to get up in order for you to be able to move, very poor planning. On the rooms, they were clean. Otherwise like the rest of the hotel were very much in need of an upgrade. Bed was uncomfortable and noisy, wardrobes were crammed into spaces where opening them properly was impossible, ironing board had broken legs, it's to name a few items. This could be a good hotel but it is not and for the price we paid for the new year package it was not worth it.
this is our second visit to this hotel and once again we were not diiappointed. we stayed between christmas and new year, when the hotel was very busy, with families especilally and whilst we didn't have children with us it wasn't a problem, families are very well catered for, with lots of activitites. so long as you book your evening meal inn advance it is not a problem, if eating in the main restaraunt, there is an adults only section, which is nice. again while breakfast is busy , there are plenty of staff to clear tables, and plenty of food available, which was all very nice and lots of options to choose from. the lounge is a nice place to while away some time, you can eat, drink or just use it to chill out. we had lunch in the Woodshed bar one day, which also was busy it was not quite up to the same standard as the rest of the hotel, but did serve very nice bar snacks. overall we enjoyed our stay, the room was very pleasant and despite arriving late and not being able to eat our evening meal in the restaurant as it had closed we were informed that we could order off the room service menu as we were entitled to our evening meal being on half board basis. this came very promptly and although was a sandwich, it came with salad and crisps and was very filling. we will certainly be returning in the future.
My partner and I booked in for a short break with our wee dog having seen the hotel advertised as being dog friendly. We checked out after one night, as this didn’t meet our definition of dog friendly. The hotel has two eateries & indoor & outdoor bars. It seems very family friendly. We were made aware that dogs were welcome in the room, but must not be noisy or we would be asked to leave. We were advised that dogs could be outside, so we could have a drink/coffee outside with the dog. In October. In Scotland. It was freezing - no thanks. Our room was clean, but dated. The bed was a standard double (who does that Ang more) & there was a big gap around the door, meaning that every corridor noise could be heard. Our room was hot, but was also on the edge of an outdoor walkway. With the window open to cool down, we had cigarette fumes & noise coming in there too. I didn’t sleep a wink. Our wee dog is a friendly thing, but can bark with excitement if she thinks someone is coming. We ate in the Hotel restaurant but couldn’t enjoy it as we felt the need to rush back to her ASAP to ensure we were not all evicted. For this reason, we also felt unable to use the leisure club. Staff on check on were lovely. Staff in the restaurant were lovely. Food was good - breakfast in particular. When checking out early we were not asked why, and after a significant wait with no apology (and after no sleep) I could simply not be bothered creating a fuss. The member of staff was disinterested at best, but this appeared as rudeness. We could have had two nights elsewhere for the price of this stay. I wrote to express concern and frustration afterwards - several times. Hilton keep losing the message outlining my concern. If you want a dog friendly hotel where you can have a sociable drink with the dog at your feet this is not it. If you want a luxury stay, this is not it. We couldn’t even sit together to with to play cards in the room - only one chair, big & heavy - no chance of lifting it far, & no table. So, so disappointing - aside from good (but pricey) food, this was a waste of a journey & money, & trying to contact the hotel after was just as frustrating.
- Free parking
- Onsite dining
- 2 indoor pools
- 24-hour health club
Hilton Coylumbridge places you within a leisurely stroll of Rothiemurchus Estate Visitor Centre and Speyside Wildlife. This 175-room, 4-star hotel welcomes guests with 2 indoor pools, 3 restaurants, and a 24-hour health club. It's on a river and also near Craigellachie National Nature Reserve and Loch an Eilein.
Enjoy dining at Inverdruie Restaurant, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.
Hilton Coylumbridge's 175 rooms provide coffee makers, safes, and ironing boards. Guests can expect to find WiFi and 32-inch LCD TVs with satellite channels and pay movies. Bathrooms offer hair dryers and free toiletries. Desks are also available.
Hilton Coylumbridge features 2 indoor pools, a children's pool, and a 24-hour health club. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this family-friendly hotel include a sauna, outdoor tennis courts, and WiFi in public areas.
Reviews from Trip Advisor
61% of guests recommend this hotelTotal of 3139 reviews