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Hilton Coylumbridge

4.0 out of 5.0

Recent guest reviews

Friendly reception when booking in. Rather tired room with overpowering smell of bleach. Assumed it was clean! Bar comfortable but expensive. Had a meal on our second night. Food was acceptable but service bizarre. Tried to be a formal restaurant but actually more like a bistro. Our table had at least four different waiters/waitresses which complicated ordering and one dessert order was completely missed. Coffee arrived before our dessert. Why? Overall disappointing. I think the whole hotel is struggling to find a role ... Family based or “classic” Hilton. Until it does I don’t think I’ll be back. Sorry!

We only stayed overnight, and arrived just after the pool had closed after a long day flying in from Canada. My only complaint really was that the pool closes much too early for people arriving in the early evening. We had a a half-board arrangement, and enjoyed a wonderful dinner and an excellent breakfast the following morning. The rooms were nice enough, and I appreciated the large bathtub after a long drive from Glasgow. We found the reception service friendly and helpful, and thought it was excellent value for the money.

Extremely busy, noisy and ridiculously overpriced at least during school breaks. Dinner and breakfast option included in the room rate provides you with a very average quality food. Dinner menu is limited, of course drinks are not included and some salads and mains cost extra. You also have to book your dinner time and if not done in advance you end up with a very late option if at all available. Plus you have to pay extra for kids 6 and older. Breakfast is quite basic and the food quality is far from excellent. Dinner service is average. Breakfast service is a bit better. The room we got was tiny, old and the furniture has been quite worn. Mattresses were playing squeaking sounds even if you moved slightly. The room door had so big gaps on the sides and at the bottom that we had to be creative to block excessive light coming from the corridor during the night. No sound protection at all - you hear everything happening outside. Parking in front is limited. This is a resort type hotel - you cannot walk to another restaurant. Pool is extremely busy, sauna is tiny considering the hotel size. Shops inside the hotel are overpriced. Game machines room is tiny and outdated.

Have stayed at Coylumbridge many times over the years, so knew what to expect in terms of rooms, choice of restaurants and child friendly atmosphere. It’s a good idea to book your preferred dinner slot before arrival at the hotel if you want a choice. We were particularly taken with the customer service provided by every member of staff we met, from reception, porters to restaurant staff. Without fail they were friendly, cheerful and especially helpful to my 89 year old mum. Whether it’s due to their selection process, training or Highland hospitality, Coylumbridge has got it spot on for their clientele. Thanks for another lovely stay.

We stayed here for two nights recently on a dinner, bed and breakfast deal. I was particularly worried about staying here when reading all the reviews. The hotels is outside Aviemore and I would say it is probably a 20 minute walk to where the “town centre” is. There are lots of lovely walks around the hotel or a short drive. I would echo what a lot of people have said about the hotel. It is very dated and in need of a refurbishment. We had a family suite despite it just being the two of us. The room was spacious and had a large bathroom. The room was quite musky smelling and I have to pinch my nose every time we walked in. We asked for the windows to be unlocked but even that didn’t help. The changing rooms for the pool were a bit unclean, so would definitely say take flip flops for walking about. There is “adult only” time in the evening which was nice as it is a very family orientated hotel. We ate in both restaurants during our stay. The selection of food was great and breakfast was lovely. Both dinners did feel a bit rushed, and food came out very quickly, which always worries me. The servers were very attentive. All in all our stay was ok. I wouldn’t stay here again and would say to people to lower your expectation of a Hilton before arriving. It was a satisfactory stay with good points being the food and service from staff and the bad points being the location and the fact the hotel is in desperate need of a refurb.

Just returned from our first stay at this hotel. We've visited Aviemore on numerous occasions and have always stayed at MacDonald Hotel, so thought we'd try the Hilton for a change. Things we liked: large lounge area for relaxing and having a drink, kids club, nightly kiddie focused entertainment, dining flexibility, outside adventure playground. Things we thought MacDonalds do better: pool area, DB&B means DB&B for all, not just adult guests, rooms are bigger and more modern, location in town centre. We had a great time, especially our 8 year old who loved the clubs and entertainment but a couple of minor changes by the group would really improve the overall offering, namely sorting out the DB&B rate to include all guests in room - paying for children to eat adds an additional £20 per day per child - that's costly for a family of 5 and updating the pool area which was tired to say the least. Most of the staff we encountered were first class but special mention to Gary (Bistro) and Lisa (Reception) for outstanding service - excellent ambassadors for Hilton.

We have been coming to the Coylumbridge as a family (in various variations) over the last 30 years and continue to enjoy our stay As a Hilton Honours member I find the booking simple and can make great value The food as ever was fantastic, it catered for the wide range of food tastes for our party. I appreciated this week was busy with the holidays however when came to try and reserve a table at 3:30pm to be told the earliest was 8:30pm..... not any use with a newly 4 year old. Staff members attitude in advising wasn’t the best. Luckily the buffet option suited us fine and we did that for 5:30pm Only criticism I would hold is that the room are starting to look tired and dated and not inline with other Hilton options I’ve stayed recently for similar costs. The shower facility in my room (Room 140) was awful and gave William rat shower I’ve had in a hotel in many years, not what you want after a day on the slopes or trekking the beautiful surroundings However the rest of the stay is great and I’m sure we will continue our tradition of returning a few times a year

What can I say about this hotel apart from it's terrible and if you can go stay somewhere else. First I would like to say this place has not changed in years and as such it is dated, rooms are far too small and uncomfortable. Second as a family of four got a dinner bed breakfast deal only this is only for the adults and you have to pay for the kids. My kids are 6 and 7 and really don't eat much so had to pay £10.50 each for the Italian buffet for them which is lukewarm, always running out of plates and food, lack of choice, and standard of food terrible. Paid £30 for a bottle of wine which costs a fiver from asda. More fool me I know. Nothing special here, funhouse old and dated and doesn't offer much. Staff rude and half of them have their heads shoved well and truly up their backside thinking they are something special. I have been to many hotels with my family but this is the worst we have ever been to. Total rip off merchants who are more interested in getting your money than making sure you have a good time. Will never be back here and if you have any sense would avoid like the plague.

The hotel is family orientated. Children are made to feel welcome. The rooms and shared spaces are comfortable and our family room on the second floor was very quiet. We were able to sleep with the window open all night with no noise problems from the car park. We had to sleep with the window open because, despite the radiator being broken, the room was always quite warm. The room decor is dated which gives it a drab feel. The room appearance is not helped by the numerous pieces of large, useless, dark wooden furniture. These could easily be replaced with smaller modern items, which would make more space in the bedroom. The room was well cleaned and refreshed each day, apart from a few lingering cobwebs on the 70’s artex ceiling. The swimming pools are warm and a good depths for non swimmers. There is a slide but it is inexplicably only open for 20 minutes each hour and the pool is closed to children from 17:00 to 18:30 but this is tea time anyway so we weren’t put out by this. There is nighttime entertainment, some of which is child orientated. This could perhaps be expanded in the school holidays which a simple music playlist and disco lights in the ball room a few times a week alongside the other entertainment. I think the change of policy regarding child meals will prove to be problematic for the hotel and they should consider changing it back. Only children age 5 and under are included on the meal plan with the adults meaning that you have to pay for dinner and breakfast for kids 6 and over. This needs sorting out by the Hilton as even the Premier Inn gives a free breakfast to each child for every paying adult! The woodshed is a great place to have lunch and a relaxed drink in front of the fire.

Pros: - Good location (about 10 minutes drive from main high street, 15min away from Landmark Adventure Park) - The breakfast buffet was lovely with a wide selection. - The swimming pool was ideal for families with kids, clean and well maintained. - The staff were lovely - The play area within the hotel grounds Cons: - We had a relatively small room considering that we asked for a cot for our 11 month old girl and it was tricky to place it in the room (we had to move the furniture around); moreover we were given a room very close to the entertainment area which was a bit load and interfered with the kids sleeping time. - The package had the breakfast/dinner included up to £16 at the Bistro but most of the items at the mains were just under £16. While in the other restaurant we were waiting for the starters for over an hour due to a "system error" and we didn't get our mains until 09:30 (which was past the kids bed time!); however the staff were very apologetic & offered bringing the dessert to our room. - There was an issue with the TV where the menu wasn't available (screen just say PLEASE WAIT) and we kept getting told that its gonna be fixed which wasn't for the duration of our stay.

Aviemore Invernesshire Aviemore Scotland

Hotel highlights

  • Free parking
  • Onsite dining
  • 2 indoor pools
  • 24-hour health club

Hilton Coylumbridge places you within a leisurely stroll of Rothiemurchus Estate Visitor Centre and Speyside Wildlife. This 175-room, 4-star hotel welcomes guests with 2 indoor pools, 3 restaurants, and a 24-hour health club. It's on a river and also near Craigellachie National Nature Reserve and Loch an Eilein.


Dining

Enjoy dining at Inverdruie Restaurant, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

Hilton Coylumbridge's 175 rooms provide coffee makers, safes, and ironing boards. Guests can expect to find WiFi and 32-inch LCD TVs with satellite channels and pay movies. Bathrooms offer hair dryers and free toiletries. Desks are also available.


Property features

Hilton Coylumbridge features 2 indoor pools, a children's pool, and a 24-hour health club. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this family-friendly hotel include a sauna, outdoor tennis courts, and WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

61.0% of guests recommend this hotel

Total of 3214 reviews