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Best Western Inverness Palace Hotel & Spa

3.0 out of 5.0

Recent guest reviews

Highly recommended, very clean, great service, great food--try the fish and chips. Close to shopping and a great review. Room prices are very high like 260 pounds a night. the decore is modern and the building is re-done from the original stucture.

our room was ok but rather small the facilities were good and the position right by the river Ness was very picturesque The food was quite good. But the waiters and waitresses were not the best at serving the dishes, they reached across diners instead of going around when possible.

We just stayed over night but I wsill be going back The hotel is in two parts the main hotel & the building next door We stayed next door which has just been done up and it was outstanding - the quality of finish is very good The Room 14 is on the top floor whhich acn be a climp but is very good - clean and all what is needed and more The little black box with the tea coffee was a nice touch The breakfast was outstanding as was the service The spa with the pool is a very added touch

I am afraid that we can only give this a two rating, and only because the wife liked the pool & spa. The hotel itself is quite nice but dated, having said that the location is great next to the river. What really lets the hotel down is both the bar staff and dining room staff, they definitely have not been trained and didn't seem to know what they were doing, on one occasion we waited for 20 minutes for the meal order to be taken, the food is mediocre at best. The bar is a similar story with staff not knowing which measure to use for a Martini for instance. A real shame but a better hands on management would improve this establishment.

A perfect position within the city. easy access to the shops, not far from the rail and bus stations. Central to access to the highlands. A lovely gem of an hotel. The staff are attentive and nothing is a problem. They are very helpful and pleasant to speak to. The dining room is well attended and the food is great.

The building itself is very dated, holes in the hallway walls, very small elevator so you need to ask for a 1st floor room if you have a disability. The room itself was clean and the bed was comfortable. We had a room with a view of Ness River and Inverness Castle, which was great! No room climate control but the windows opened and there was a nice breeze from the river. There is a Starbucks Coffee in the lobby, so that was a big plus. It is within walking distance of shops, restaurants, and pubs. The room was spacious.

Beautiful location, with views of the Ness River and Inverness Castle. Hotel was within easy walking distance of Inverness attractions. I felt safe walking along the river and taking in the sights with my teenager. Room was large, as was the bathroom. Mattress was a bit firm for my liking, but my husband loved it. Lobby was busy when we arrived and so did not have a chance to really interact with staff as they were booking reservations and handing out keys at the same time. The Starbucks in the lobby is a nice touch, able to grab a cup of coffee before heading to Culloden Moor.

Excellent location on the River Ness. Easy walk to CBD. Hotel is comfortable but showing tiredness. Staff are not as service as in many other hotels. Some very unworkmanlike repairs are evident. We woken by workman attempting to enter our room unannounced at night, prevented only the internal hook lock. They were looking to see if our bathroom was causing the water leaks into a room on the floor below - it wasn't. Meals were of roadside cafeteria standard. We had booked a 2night bed and breakfast package with one dinner at prescribed advertised fee - only to bill shock when we were billed for twice what we had to pay. CHECK and clarify any internet booking offers at checking or end up paying 4 star prices for a very average hotel for a large clientele comprises a number of tour buses.

We visited Inverness for two days during our visit to UK. We decided to stay in Best Western and were very satisfied with our stay. The only negative about this property is it's not in the city center. This property is located in a serene area on one side of the city. The service, staff and food are excellent. Highly recommend this hotel.

I stayed here while on business and was allocated a recently renovated room in a property next door to the main hotel which was only a few yards away. I was allocated a ground floor room with a beautiful river view ! The room was larger than expected with a full range of quality modern fittings. The bed was King size or larger and was very comfortable. The bathroom was spotless with enough fluffy towels to dry an army and and an excellent shower. While you did have to walk a few steps along to get to the main hotel for breakfast this was fine as the weather was good, although in winter it may be less appealing. However the room, view and quietness more than make up for the very modest trip you have to make outside. The price was very competitive as well. I only tried the breakfast as I was eating out in the evenings and it was totally fine with a decent selection. There were coach tours staying so it could be very busy but the staff always managed to find me a table promptly and were very helpful. I have stayed in this hotel previously, but would certainly look to stay here again on future trips. While I did not use the pool it looks very inviting.

8 Ness Walk Inverness Scotland

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Best Western Inverness Palace Hotel & Spa places you next to Inverness Museum and Art Gallery and Inverness Castle. This 89-room, 3-star hotel has conveniences like a full-service spa, an indoor pool, and free in-room WiFi. Centrally located in Inverness, the hotel is also a short walk from Inverness Cathedral and Eden Court Theatre.


In addition to a restaurant onsite, there is also a bar where you can enjoy a drink. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.


The 89 rooms have an array of amenities, including coffee makers, phones, and ironing boards. Guests can enjoy flat-screen TVs and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Desks are also standard.

Property features

At Best Western Inverness Palace Hotel & Spa, guests enjoy a full-service spa, an indoor pool, and a fitness center. If you drive, put free valet parking to good use. Helpful staff can provide dry cleaning/laundry services, luggage storage, and a safe deposit box at the front desk. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and 3 meeting rooms.

Room options

Comfort Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Executive Room, 1 Double Bed, Non Smoking, View

Full 1 | Sleeps 2

Comfort Room, 1 Single Bed, Non Smoking

Twin 1 | Sleeps 1

Comfort Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

77% of guests recommend this hotel

Total of 1305 reviews