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Best Western Inverness Palace Hotel & Spa

3.0 out of 5.0

Recent guest reviews

Stopped by for a cuppa and was pleasantly surprised by the new refit of the bar and restaurant. We had a pot of tea for 2 and some delicious cheesecake and a scone. Couldn't have asked for better service. All the staff so friendly and all our needs catered for. Will be returning for lunch soon.So relaxing and wonderful views out onto the river Ness and the Castle.

The hotel is conveniently located for walks throughout the city and is a short walk from the train station. Check-in is quick and painless, and the lobby has recently been finished to a high and tasteful standard. The food in the restaurant and the bar was fresh and delicious. The room was pretty clean (pretty clean). The bathroom could benefit from washcloths. Overall, the hotel is pretty good value for money if you need a nice place to stay in Inverness.

The hotel is situated right at the side of the river ness and if you are lucky enough to have a room looking out to it then you won't be disappointed, the hotel looks right out to Inverness Castle which sits on a cliff overlooking the River Ness, The red sandstone structure which can be clearly seen was built in 1836 by architect William Burn. It is built on the site of an 11th-century defensive structure. The hotel is just a short walk from the main nightlife and the bar /lounge has just been done up to a good specification and the breakfast was excellent, the spa facillities are very good.Overall a VERY good hotel.

Stayed here with family and friends over two nights. Parking was a breeze as they offer free valet parking. The foyer and bar area are stunning, the rooms large and extremely comfortable. Huge, memory foam beds are very comfortable with no squeaks. Staff were extremely friendly and helpful, in particular Kayleigh in the bar area and Marianne at breakfast. We had dinner, which was delicious, as was breakfast. Some of us were visiting Inverness for the first time, but, to be honest, the hotel foyer and bar area were so pleasant to be in, we spent more time there than anticipated. Would heartily recommend!

The disabled access is locked "for security reasons" at 9pm with NO method of gaining access other than to throw myself from my wheelchair & crawl / haul myself up the access staircase ( at least it was dry & they had the red carpet out ) Had they given this information PRIOR to Checking in, arrangements could have been made - sadly that information is only in the "welcome pack" in the room. Yes the hotel does have a lift but it's barely large enough to take a standard sized wheelchair ( had to remove footrests & align wheels in order for the door to close ) Yes the room was wheelchair accessible even if a little tight. Access to the en-suite was not as easy ( I could have done it but didn't want to scrape the paintwork ) Luckily the facilities were just inside the door & I could mobilise to use. An excellent low level shower. Tea / Coffee making requires the desktop lamp to be unplugged ( same with using the hairdryer ) as all the electric sockets are hidden behind a 42" TV Breakfast is a buffet, not ideal for someone with one hand so I opted to have it delivered to my room instead. It arrived 20 minutes late and a little tepid which was a pity since the quality of the ingredients was very good ( cold food is not going to stop me since I need food in my stomach before taking some of my meds ) If it's the same quality in the buffet, I'd have no hesitation in recommending ... but as I never experienced it, I'll hold back. A comfortable bed & a good night's sleep in a reasonable room so I can't condemn it bout of hand ..... but it does need a few improvements before I'd give it any more than a three

We always enjoy staying at the Palace. The Staff are friendly and pleasant, cannot help you enough. Good food and quick service. Easy walking distance to the town centre for shopping. Short distance to walk to Eden Court Theatre, saves taking the car.

I was in the hotel for a hen night and for the price of the food the menu was shocking!! Steak pie on a hen night?!?!? There was fruit salad as a starter and a dessert. At best it was a £12.95 budget menu at best! The service wasn't any better the main was thrown out straight after the starter. The veg for starters was put out 3-4 mins after the main meal and the chips were a few more mins after that. I never waited for the dessert as it was at least 25 mins after the main. I gave up waiting. I would never go back and I was so disappointed for my friend. A serious rethink of the menu is in order!!! The starter of chicken gujions was the most shocking thing of all. We were expecting something warm covered in breadcrumbs. Instead we got cold chicken breast cut into slices. It was not Good!!!

Inverness is in a world of its own. The comforts of a city but with the attitude of a Highland town. The Palace Hotel is situated in the best place possible - overlooking the River and Castle. Facilities fabulous. Staff very attentive and friendly. Leisure centre - immaculate. Well worth a visit.

Very friendly and welcoming, rooms comfortable and spacious. Unfortunately, other partying guests, kept us awake. However, not hotel staff's fault s we did not make them ware of it. Great place to stay though.

The hotel fell well below my expectations. The parking is terrible and I had to park numerous streets away. When I checked in I was told that I would be staying in the annex. Although the room itself was nice, there was absolutely no hot water in the evening or the morning.

8 Ness Walk Inverness Scotland

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Best Western Inverness Palace Hotel & Spa places you next to Inverness Museum and Art Gallery and Inverness Castle. This 110-room, 3-star hotel has conveniences like a full-service spa, an indoor pool, and free in-room WiFi. Centrally located in Inverness, the hotel is also a short walk from Inverness Cathedral and Eden Court Theatre.


In addition to a restaurant onsite, there is also a bar where you can enjoy a drink. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


The 110 rooms have an array of amenities, including coffee makers, phones, and ironing boards. Guests can enjoy flat-screen TVs and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Desks are also standard.

Property features

At Best Western Inverness Palace Hotel & Spa, guests enjoy a full-service spa, an indoor pool, and a fitness center. If you drive, put free valet parking to good use. Helpful staff can provide dry cleaning/laundry services, luggage storage, and a safe deposit box at the front desk. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and 2 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

77.0% of guests recommend this hotel

Total of 1544 reviews