Very dirty. Drove 17 hours to get here with 3 kids and the bathroom was disgusting and smelled so sour. Couldn’t give our kids a bath. The water sprinkled out the shower. The bag of extra blankets smelled heavily of puke. The pictures on the website are NOT what was advertised. Very disappointing
All Good
The hotel hallways, elevators, and rooms smelled like marijuana even though its supposed to be non smoking. The room was disgusting. The carpet in the room was soaked from ac moisture. The floors felt like you were going to fall through them. The bathroom was dirty. The walls and headboards were dirty.
Better than expected, nice room updates!
The lady at the front during check in was extremely rude and if i could have gotten a refund i would have!! She was so rude because we interrupted her smoking weed break to check in our family. The pool was not heated as stated on the phone and there was poop beside the pool. The hotel smelled of heavy cleaning products and weed. It was not worth the money.
It’s ok, the rooms aren’t as pictured at all. The rooms are dated the furniture is chipped and worn. The staff when i arrived was friendly and nice. On Saturday however they were so unprofessional sitting behind the desk on their phones not paying attention no name badge or uniform to let you know they work there. When i tried to pay to extend my stay there was a man in all green so engulfed in his phone and conversation he blatantly ignored me and i was trying to pay for my additional night. I was talking to him and he was talking on his cellphone like i was not there. I was on my way to Church so i said I’ll pay on the way back he said yeah. Like that’s acceptable because clearly i was disturbing his cell phone call. Then when i came back to pay there was a man in a gray shirt. He also was sitting at the desk on his phone not paying attention with AirPods In his ear. The stay wasn’t horrible and we stayed simply because we had to hurry and get to convention and all the other hotels were sold out. I would never stay again or recommend it at all! Unless it’s an emergency.
The place was alright ! It was overall clean and the rooms were big. Pool was negotiable with the frog in it , but they called someone to get the little fellow out! Breakfast was excellent! Overall stay was very good!
Let's start with the loud chirping from a dying smoke or carbon monoxide detector. Not sure which as one had no battery in it. It beeped every 45 seconds. Took almost an hour for someone to come to the room. Then they removed both. There was roaches in the elevator. The room did not live up to the pictures online. Was not happy with my stay. A light was out in the bathroom as well making it very dull lighting.
Y
For what you paid would of been cheaper and more comfortable to campout! Floors were so dirty your feet turned black....toilets barely flushed....ac never worked longer than 20 min without cutting off so the room stayed ridiculously uncomfortable. Called to complain about ac and was told to just keep adjusting it. This place is the worst hotel.i have stayed at in a long time
Morning people very friendly Greetings in the morning perfect
Very dirty and broken furniture.
The room was spacious and clean
Not staying here again.
The bed was terrible; I barely slept. Staff said there would be hot breakfast and coffee, but no. Just a grab and go with a mushy apple
Friendly reception. Breakfast varieties. Clean. Comfortable. Convience ro restaurants(s).
Best Western Plus Savannah Airport Inn & Suites places you next to Mighty Eighth Air Force Museum and within a 15-minute walk of Fun Zone Amusement and Sports Park. This 87-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.
Free continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:30 AM to 9:30 AM.
LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Sitting areas, refrigerators, and microwaves are also standard.
At Best Western Plus Savannah Airport Inn & Suites, guests enjoy an indoor pool, a gym, and free WiFi in public areas. If you drive, put free parking to good use. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations. Other amenities at this golf hotel include conference space, a 24-hour business center, and free newspapers.
Very dirty. Drove 17 hours to get here with 3 kids and the bathroom was disgusting and smelled so sour. Couldn’t give our kids a bath. The water sprinkled out the shower. The bag of extra blankets smelled heavily of puke. The pictures on the website are NOT what was advertised. Very disappointing
All Good
Hi David,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!
Hello Charles,Thank you for your perfect score! We are delighted to have provided you with an exceptional experience. We look forward to welcoming you back soon!
The hotel hallways, elevators, and rooms smelled like marijuana even though its supposed to be non smoking. The room was disgusting. The carpet in the room was soaked from ac moisture. The floors felt like you were going to fall through them. The bathroom was dirty. The walls and headboards were dirty.
Hello Jorge, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
Better than expected, nice room updates!
Hello Julie,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our room and your insights regarding our updates. Your voice is very valuable to us and we hope you will return on your next travels.
The lady at the front during check in was extremely rude and if i could have gotten a refund i would have!! She was so rude because we interrupted her smoking weed break to check in our family. The pool was not heated as stated on the phone and there was poop beside the pool. The hotel smelled of heavy cleaning products and weed. It was not worth the money.
Hello Anna,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.
It’s ok, the rooms aren’t as pictured at all. The rooms are dated the furniture is chipped and worn. The staff when i arrived was friendly and nice. On Saturday however they were so unprofessional sitting behind the desk on their phones not paying attention no name badge or uniform to let you know they work there. When i tried to pay to extend my stay there was a man in all green so engulfed in his phone and conversation he blatantly ignored me and i was trying to pay for my additional night. I was talking to him and he was talking on his cellphone like i was not there. I was on my way to Church so i said I’ll pay on the way back he said yeah. Like that’s acceptable because clearly i was disturbing his cell phone call. Then when i came back to pay there was a man in a gray shirt. He also was sitting at the desk on his phone not paying attention with AirPods In his ear. The stay wasn’t horrible and we stayed simply because we had to hurry and get to convention and all the other hotels were sold out. I would never stay again or recommend it at all! Unless it’s an emergency.
Hello Keishanna, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
The place was alright ! It was overall clean and the rooms were big. Pool was negotiable with the frog in it , but they called someone to get the little fellow out! Breakfast was excellent! Overall stay was very good!
Hello Andrea, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.
Let's start with the loud chirping from a dying smoke or carbon monoxide detector. Not sure which as one had no battery in it. It beeped every 45 seconds. Took almost an hour for someone to come to the room. Then they removed both. There was roaches in the elevator. The room did not live up to the pictures online. Was not happy with my stay. A light was out in the bathroom as well making it very dull lighting.
Dear Ernestina We are very disheartened to read about your experience with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We assure you that every bit of your concerns will be investigated diligently. This is not the kind of hospitality standard we have set for ourselves and going ahead, we will do all necessary course corrections at the earliest to ensure no other guest ever experiences the same. I hope you will forgive this error and the service that did not meet your expectations and give us another opportunity in the future to host you even better.
Y
Hello Stuart, Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.
Hello Brooke,We apologize for the inconvenience you experienced during your stay. Guest feedback is important to us and will be shared with the team. Please feel free to contact our management team directly to further discuss your concerns.