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Mercure Santos Hotel

3.5 out of 5.0

Recent guest reviews

The hotel's location is perfect, the food at the restaurant is delicious, and the staff is super friendly and attentive. The hotel is also badly in need of an update though and the a/c units in the room I had (2206) made incredibly loud banging sounds as if someone were slamming a door about every 5-10 minutes. There were three of these a/c units in room 2006 and the sounds alternated among them every five minutes throughout my stay, so sleeping was difficult (turning them off was not an option for me as the humidity and sweating was worse than the noise). I called the front desk about the issue and they said they'd have someone come up. After about an hour, I called back and they sent someone right away. The maintenance worker was very friendly and seemed to be aware of what was causing the issue as he messed around a bit and got it to stop for an hour or two. Then it started all over again. It was almost 2300 by then so I just dealt with it. Great hotel, somewhat rough experience.

Very good location, breakfast good, the room is beatiful, the place is a beach perfect for walking and running of bike and other types. Near from restaurants, shoppings, and more other places that you will needed.

Very nice hotel and friendly staff with great food in resurant. Great location to the beach right across the street and many places in walking distance to shop and eat. Highly recommend this hotel as great value pricing for the location.

Needless to say that Mercure chain hotels are always up to their standards until last week. When we were just to pick up our car, ot was scratched and bumped. What a frustration and disgust!!! Rotten weekend!

My second stay was excellent at the Mercure Santos Hotel, close to the beach with excellent rooms and with great breakfast / lunch / dinner. In addition, the hotel staff is very helpful in assisting us in various situations.

I booked this hotel for a business trip and got really sick when I arrived there. The hotel restaurant offers a great variety of soups for dinner and it helped me to feel better! The room I stayed had very comfortable beds and it was all very clean. It was a suite with two rooms, and amenities that provided my co-worker to keep working when I was trying to recover the cold. The only BIG problem we had: We asked the front desk (Nathalia) if we could have breakfast like 15 minutes before the normal time for that day as we had a meeting very early next morning. She promptly called us saying that it was all set for the next day. It wasn´t! We were there and the restaurant was still closed and nobody knew what I was talking about. Apparently, the person who worked the night before at the restaurant, forgot to leave a message for the next morning workers. Too bad! Even though I would be there again! Just a little thing to get fixed: Communication!

The hotel is at the beach, with a wonderful view: all of the rooms have a balcony. The staff is very friendly. The rooms are so spacious (about 500 SqFt), with a bedroom and a living room with sofa and table. The breakfas (included in price) is gorgeous. And, best of all, it is so near of the main central area of Santos.

You can't beat the location of this hotel. It is right on the beach across the street. The furniture in the rooms though seems original to it's 2002 construction and looks worn. We had lights in our room that were burned out. I spoke to the desk and they said they would fix them. But when we checked out two days later they still were not working. We took the junior suite. I would recommend not bothering, just get the regular room. The junior suite has a little more room but it is not usable. It's basically wasted space in the center of the room. The restaurant on the roof and the breakfast were very good.

Nice location right on the beach and very central. Staff friendly, rooms are excellent - large. Restaurant is to be avoided. It is overpriced and not very good. Many other restaurants where I would rather than here.

The Mercure in Santos to me was a bit of a disappointment. It is very well located but the hotel itself leaves much to be desired. There aren`t enough elevators and i found myself always waiting a lot for the elevator. The room was comfortable but simple. It wouldn't take much to make it much better. The positive point was the staff at the reception, bar, room service and chamber maid who really did everything to make my stay very pleasant. The exception was the breakfast staff who practically ran you over to get their work done. You were made to feel in the way.

Av Washington Luiz, 565 Santos SP

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Boqueirão, Mercure Santos Hotel is within a few miles (5 km) of popular sights such as Monte Serrat and Museum of Coffee. This 116-room, 3.5-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi. Flag Square and Gonzaga Beach are also a short walk from this Santos hotel.


Dining

This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.


Rooms

Mercure Santos Hotel's 116 air-conditioned rooms provide sofa beds, minibars, and coffee makers. Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Hair dryers, safes, and phones are other standard amenities.


Property features

Guests staying at Mercure Santos Hotel enjoy an outdoor pool, a fitness center, and a sauna. Valet parking is offered for BRL 24.00 per day. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a rooftop terrace, free WiFi in public areas, and 4 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

78.0% of guests recommend this hotel

Total of 978 reviews