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Capcana Hotel São Paulo - Jardins

3.5 out of 5.0

Recent guest reviews

If you plan to spend a night or two, then it's probably ok if it's close to your meeting venue and there's no other option. The reception staff were great and so was the location. The bed was comfortable. The room was clean and quiet. Breakfast was ok. But the property is missing something extra to make me come back or even recommend it to a friend.

EDWARDO on front desk was 1st class he spoke great english and was so helpful in all my queries, the room was spotless clean , and breakfast, spot on i cannot fault the hotel , it was so close to tube train ,busses and great walking views

It is a hotel close to everything ... especially if you are traveling to visit clients over the via Paulista area ever if you come late at night from an international flight You might experiment some delays at the system could be down and you might have to wait for 1o r 2 hours without answer ... Rooms are comfortable ....breakfast it is ok ...but service is very limited at restaurant ...if you want to grab a dish to have your meal ...and you take a big size some one from the staff is going to remember you that you are wrong

Good things you can talk about this hotel are about its’ great location and the comfortable bed. Unfortunately, there are more bad things than good things. Upon arrival at the hotel around 10:30pm, we checked in, but were starving. The room service was already closed for the evening, and the front desk only provided us with one restaurant flyer. Being in a very busy area of Sao Paulo, we were surprised that they only had one flyer to give us. The food arrived at 1:30am. We could even get two plates and cutlery. Luckily the deliver guy had a plastic plate for us as well as plastic cutlery. One of the reasons, we choose this place was because of the breakfast as well as a shuttle bus to the airport; however, the hotel did not offer a breakfast nor do they have a shuttle. Upon arrival, the front desk clerk said to go to a bakery nearby because it was cheaper than their restaurant. We ended up having a lunch their during our 5 days stay. The food was good. One night, we asked the concierge for a wake up call. She wrote it down in the book. The next morning nobody called and when asked why it didn’t happen, we were told they took the book away. He did not offer any option to make us feel welcome and that they were sorry. While we waited for someone to arrive, we noticed the staff chatting amongst themselves loudly and they didn’t give off an impression that they were working. The wifi at the hotel sucks. Each floor had their own router, but our floor hardly ever worked, so we had to use one of the other floors connections. To top it off, we discovered that the curtains were covered in mold as well as the window frame, something that could easily be cleaned by the cleaning staff. I guess they were busy chitchatting. Next time we visit Sao Paulo, we don’t plan to stay there.

Our flight from Lima landed at 5am and our next flight to Johannesburg was only departing at 6pm. We had no desire to sit in the airport, so prior to departure we booked 2 hotel rooms for the 4 of us and a day tour of Sao Paulo. Our tour guide and minivan collected us and drove us to this hotel. You will see from prior reviews that I do like a certain minimum standard. In my home country 4 stars is more than sufficient, and quite luxurious. Apparently in Brazil 4 stars is a school dormitory. We received out room keys and proceeded to our rooms. Upon entering the room and being greeted with acres and acres of white my comment to my business partner was something along the lines of "is this a school dorm room or a minimum security prison?" Not a carpet in sight, so you are greeted with very cold floors. 2 twin beds, on wheels. In the large bathroom were towels that have last seen fluff on them around about the time the Amazon rain-forest still had all her trees. Put it this way, if my travel agent had booked me into this room for any longer than it took us to shower, change and leave on our day tour, I would have been on the phone to her to have us moved to a better location. In the end it served its purpose. We showered in hot water, changed into clean clothes and went down for a pretty good breakfast. Would I stay there if I were visiting Sao Paulo again? Sadly, dear reader, the answer is no.

We loved our stay in São Paulo dues to this hotel being fantastic. Only comments are that they need another elevator! Eduardo helped us out, very polite and friendly and outstanding service, he went above and beyond to make our stay enjoyable! If you need to know where to go for anything talk to him! The room was fantastic! The suite was well worth our last minute change of hotel to capcana.

The good points from this hotel were the mattress (very comfortable), the breakfast which had a lot of choice and the deck which was a nice place to sit. The bad points were firstly that we had some issues with our check in. The room was accidentally booked as being a twin instead of a couples room, so when we arrived (at 9am due to an early flight) we asked if we could be moved. The gentleman at reception said this was not possible as they were fully booked, so we asked if the beds could be pushed together, which he said was possible. We then left to explore São Paulo and returned at 14.00 for check in, very tired. At this point it became obvious that he had not asked for this to be done, as we had to wait for over an hour for the beds to be put together. The receptionist was also extremely rude about the fact that we would have to wait, despite the fact that the hotel had had over 4 hours to complete this relatively easy task. While we were waiting a man with no reservation booked in, so apparently they did have rooms available. In addition, when we got to the room, the curtains were infested with mould and the impression of the room was that it was rarely used. The hotel itself is in a good location, but some work needs to be done on customer service.

Really a good place to stay for couple of days (business trip, some rest), good atmosphere, really good staff at front desk, especially Eduardo, helped a lot (with money exchange, advises with transport, good and realiable peson, always ready to help), as it was my first stay in Brazil. Cafe is good, breakfast is free, calm place, but very close to Paulista av. - main road with all shops and restaurants. If wanna cook something by yourself - some grosseries in distance of 50 meters. Good wi fi. to make a long story short - not a big but a really like a family (business) hotel, where it is good to stay. Dmitry, Russian Federation.

It was my second time in capcana but last time was ramada but never mind the brand because we have been there again for my very good friend eduardo.He treats people like with politeliness and feel like you are at home. With his best experinces, i think its time for him be prometed as manager.No need for online reservation anymore.With his guest portofolio he can fill the hotel on its own. On my next visit i will come again but not for the brand because i bellive we are like brother and i will see this place as my second home. I am sales&marketing manager in a hotel in turkey/cappadocia and been working nearly 16 years,trust my words;there is nothing to worry if eduardo is there. Capcana hotel is very near by metro station,restaurants one of them is my favorite which is restaurant turca.Also there is supermarket near by,opposite street there is subway next door wine&dining and there are lots of things near by.So if you are tired want to relax there is even nice meals get served on ground floor. İf you want to do something and dont know what or how to do it;ASK EDUARDO!

I´m travelling at least once a month to Sao Paulo and the hotel I normally use was fully booked so my company made a reservation in this hotel. Here are my comments: 1. One elevator for 10 floors (my tip use the service elevator). 2. Poor beds. 3. Very poor internet speed and no choice to upgrade. 4. Just came back from the restaurant and you can´t charge the bill to the room and they don´t accept AMEX. Waiter said there is no relation between the hotel and the restaurant and when I asked him why I had breakfat in the same place he had no answer... 5. Old towels belonging to former hotel Ramada. There are much better choices in Sao Paulo, that´s for sure.

Alameda Santos, 484 Sao Paulo SP

Hotel highlights

  • Walking distance to Museum of Art of Sao Paulo
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour business center

Located in Jardins within a short walk of Museum of Art of Sao Paulo, Capcana Hotel São Paulo - Jardins is within a mile (2 km) of other popular sights such as Sao Paulo Cultural Center. This 3.5-star hotel has 72 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and a 24-hour business center. Municipal Theater and Pinacoteca do Estado Museum are also nearby.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.


All of Capcana Hotel São Paulo - Jardins's 72 rooms are air-conditioned and have an array of amenities, including minibars, laptop-compatible safes, and phones. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Desks are also included.

Property features

Guests of Capcana Hotel São Paulo - Jardins enjoy access to free WiFi in public areas, a meeting room, and a 24-hour business center. Valet parking is available for BRL 20 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Additional amenities include free newspapers, a terrace, and a hair salon.

Reviews from Trip Advisor

Trip Advisor aggregated rating

67.0% of guests recommend this hotel

Total of 432 reviews