Room
from $124
Renaissance Santo Domingo Jaragua Hotel & Casino
4.5 out of 5.0
3.6
out of 5
Average Guest Review
See all 33 reviews
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Recent guest reviews
Nice place to stay. Clean, nice staff, close to a lot of things. Recommend.
Location and service was great. The entire staff in this hotel were super amazing and helpful. We were especially happy with the Navigator, Diana Cano, as she went the extra mile to make recommendations and reservations for us to visit prime surrounding attractions in DR. Some of our dining experiences were slightly underwhelming (breakfast was better) and overpriced for what you get. There also wasn't a lot going on at the hotel for it to be a holiday week. However, we were still pretty happy with the hotel overall.
oceanview room is about $50 dollars more, be careful, I booked a supposed ocean view room, when I got to the hotel, receptionist told us that there was no actual ocean view and gave us a room with "partial ocean view" but 90% was parking lot view
Very happy you feeling like family Israel bartender excellent services and staff is very friendly. Very good services.
Nice place, near to everything, good service, nice pool and price was ok
The hotel upgraded me for this night (as it was an extra night added to a 9 night package). The staff is very friendly and helpful.. The only complaint is that to buy stuff at the hotel is very expensive but the consierge will try to help you find more economical places to go.
I prepaid my stay in advance specifically requesting a room in the main tower. Upon arrival to the hotel, both the receptionist and Manager indicated that rooms were oversold and that they could not honor may prepaid main tower room. They offered me a room in the Garden building which is a less expensive room and rooms are really run down. No adjustment to my fare was done. Had they told me this in advance, I would have chosen another hotel. Very poorly handled. Terrible experience. Hotel is in a terrible condition, dirty and old, There are many better hotels for a similar price. Do not recommend this hotel.
Excellent hotel. One of the best in the city. Some TLC is needed though. TVs are not flat screen and the elevators and the overall facade of the hotel needs retouching. Love the customer service and the Merengue Bar and the Champions bar are the best!
It was very good , frinedly and clean . The only thing is that they should include free wi-fi, because you have to pay for the intenet . Other hotel in the area , with a lower rating offer free internet , they should also have it.
i like the fact that the hotel was very close to most attractions.. the staff is very friendly and a very good room service... overall is a good hotel for a nice getaway... the down side wish it had free wifi service with the standard rooms and the king deluxe... i would stay there again without a doupt...
Su personal fue cordial exceptuando el area del bar champions donde la mesera se tardó mucho y nunca me trajo lo que pedi. El area de la alberca muy tranquila y el personal muy atento perfecta para un almuerzo liviano, al igual que el buffet de desayuno y las cenas en el restaurante los postres de el cafe excelentes. El trqto del personal del spa y la estetica muy bueno y con precios iguales a mi pais. El personal del area de recibidor muy buena y me ofrecieron mejor oferta al hacer check in. La habitacion con excelente vista a la piscina y al mar y el personal de limpieza mantenia en perfectas condiciones la habitacion y aseguradas nuestras pertenencias. En la entrada siempre tenian servicio de taxis y me permitieron la salida check out tarde. Me encantó.
breadfast is fine, people are very nice. the enviorment around the hotel is great. i like to have running in the morring because the hotel is located along the beach. i like to smell the fresh air
Pleasant. Needs to change TVs to more modern ones.
Mixup when we got there. Because reservation made online, they sent us to a remote building on the property. We walked in, and the room was still being used. Nobody was there. They then put us in a room in the main complex. So, I feel we lucked out, because the main complex is more convient and nicer. Other than that, a little tight on replacing soap, shampoo, etc. Not sure if I would stay there again. I stayed at Melia prior times (right next door). I believe I had a better experience there
The hotel was excellent. People from the sport bar with a good knowledge of customer service. The only area to improve is cleaning of the room. No soap and shampoo on the second and third day plus lack of bed cleaning. Maybe a card with a sign that tell "Please dont disturb"
excelent
I stayed there one day between trips and overall the hotel is ok but shows its age: old and breaking equipment, peeling paint in the bathroom etc. Internet connectivity is overpriced and too slow. Tried to order room service which has extremely limited selection during night and even from that list most was not available.
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Play at the casino, not much else to do..
Staff were friendly and courteous. The rooms were clean and internet access which costs $12 a day adequate. There are supermarkets, convenient stores and restaurants a block away. The hotel is also a few blocks away from the Historic area.
Guest reviews for Renaissance Santo Domingo Jaragua Hotel & Casino
Everyone
Nice place to stay. Clean, nice staff, close to a lot of things. Recommend.
nice hotel in santo domingo near historical area
Everyone
Location and service was great. The entire staff in this hotel were super amazing and helpful. We were especially happy with the Navigator, Diana Cano, as she went the extra mile to make recommendations and reservations for us to visit prime surrounding attractions in DR. Some of our dining experiences were slightly underwhelming (breakfast was better) and overpriced for what you get. There also wasn't a lot going on at the hotel for it to be a holiday week. However, we were still pretty happy with the hotel overall.
there is no "ocean view" at this hotel
Everyone
oceanview room is about $50 dollars more, be careful, I booked a supposed ocean view room, when I got to the hotel, receptionist told us that there was no actual ocean view and gave us a room with "partial ocean view" but 90% was parking lot view
excellent and professional staff
Everyone
Very happy you feeling like family Israel bartender excellent services and staff is very friendly. Very good services.
awesome!!!
Families
Nice place, near to everything, good service, nice pool and price was ok
renaissance hotel
Singles
The hotel upgraded me for this night (as it was an extra night added to a 9 night package). The staff is very friendly and helpful.. The only complaint is that to buy stuff at the hotel is very expensive but the consierge will try to help you find more economical places to go.
terrible experience
BusinessTravelers
I prepaid my stay in advance specifically requesting a room in the main tower. Upon arrival to the hotel, both the receptionist and Manager indicated that rooms were oversold and that they could not honor may prepaid main tower room. They offered me a room in the Garden building which is a less expensive room and rooms are really run down. No adjustment to my fare was done. Had they told me this in advance, I would have chosen another hotel. Very poorly handled. Terrible experience. Hotel is in a terrible condition, dirty and old, There are many better hotels for a similar price. Do not recommend this hotel.
great location and view
Couples
Excellent hotel. One of the best in the city. Some TLC is needed though. TVs are not flat screen and the elevators and the overall facade of the hotel needs retouching. Love the customer service and the Merengue Bar and the Champions bar are the best!
very confortable and relaxing.
Families
It was very good , frinedly and clean . The only thing is that they should include free wi-fi, because you have to pay for the intenet . Other hotel in the area , with a lower rating offer free internet , they should also have it.
right at a good spot
Couples
i like the fact that the hotel was very close to most attractions.. the staff is very friendly and a very good room service... overall is a good hotel for a nice getaway... the down side wish it had free wifi service with the standard rooms and the king deluxe... i would stay there again without a doupt...
