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Renaissance Santo Domingo Jaragua Hotel & Casino

4.5 out of 5.0

Recent guest reviews

Great place to stay, everything about it I loved it, rooms, pool, casino ,and the live music by the casino.

My experience was amazing. The staff, security, front desk staff, restaurant people, and cleaners were so kind. Even when I ordered room service, I received a call after to ask if all was okay and if I enjoyed the food. This is a 5 Star Hotel with 5 Star staff! This hotel is what it is because of the people who work there! I highly recommend this hotel to everyone!

your breakfast was cold, and we got there at 7:15 am. eggs cold bacon cold everything was cold! went somewhere else for breakfast! nice had a great time other then the breakfast!!

Place was updated, we have stayed several times never had a complaint, except the WiFi access, that now they have everywhere, it was a little outdated that’s also been corrected. Overall the stay was pleasant quick and easy!! Great job from the entire staff and hotel in general.

Excelente hotel, muy buena atención, servicio, regresarìa y lo recomiendo ampliamente.

I had a great experience there at the hotel everything was fine except for one thing breakfast was horrifying. I ate fair for six mornings breakfast and breakfast was cold. Eggs were cold sausage was stale seems like they would just overcook hashbrowns would just sit in there cold breakfast is the most important meal of the day and it was terrifying to eat that breakfast.

Nice place to stay. Clean, nice staff, close to a lot of things. Recommend.

Location and service was great. The entire staff in this hotel were super amazing and helpful. We were especially happy with the Navigator, Diana Cano, as she went the extra mile to make recommendations and reservations for us to visit prime surrounding attractions in DR. Some of our dining experiences were slightly underwhelming (breakfast was better) and overpriced for what you get. There also wasn't a lot going on at the hotel for it to be a holiday week. However, we were still pretty happy with the hotel overall.

oceanview room is about $50 dollars more, be careful, I booked a supposed ocean view room, when I got to the hotel, receptionist told us that there was no actual ocean view and gave us a room with "partial ocean view" but 90% was parking lot view

Very happy you feeling like family Israel bartender excellent services and staff is very friendly. Very good services.

Nice place, near to everything, good service, nice pool and price was ok

The hotel upgraded me for this night (as it was an extra night added to a 9 night package). The staff is very friendly and helpful.. The only complaint is that to buy stuff at the hotel is very expensive but the consierge will try to help you find more economical places to go.

I prepaid my stay in advance specifically requesting a room in the main tower. Upon arrival to the hotel, both the receptionist and Manager indicated that rooms were oversold and that they could not honor may prepaid main tower room. They offered me a room in the Garden building which is a less expensive room and rooms are really run down. No adjustment to my fare was done. Had they told me this in advance, I would have chosen another hotel. Very poorly handled. Terrible experience. Hotel is in a terrible condition, dirty and old, There are many better hotels for a similar price. Do not recommend this hotel.

Excellent hotel. One of the best in the city. Some TLC is needed though. TVs are not flat screen and the elevators and the overall facade of the hotel needs retouching. Love the customer service and the Merengue Bar and the Champions bar are the best!

It was very good , frinedly and clean . The only thing is that they should include free wi-fi, because you have to pay for the intenet . Other hotel in the area , with a lower rating offer free internet , they should also have it.

i like the fact that the hotel was very close to most attractions.. the staff is very friendly and a very good room service... overall is a good hotel for a nice getaway... the down side wish it had free wifi service with the standard rooms and the king deluxe... i would stay there again without a doupt...

Su personal fue cordial exceptuando el area del bar champions donde la mesera se tardó mucho y nunca me trajo lo que pedi. El area de la alberca muy tranquila y el personal muy atento perfecta para un almuerzo liviano, al igual que el buffet de desayuno y las cenas en el restaurante los postres de el cafe excelentes. El trqto del personal del spa y la estetica muy bueno y con precios iguales a mi pais. El personal del area de recibidor muy buena y me ofrecieron mejor oferta al hacer check in. La habitacion con excelente vista a la piscina y al mar y el personal de limpieza mantenia en perfectas condiciones la habitacion y aseguradas nuestras pertenencias. En la entrada siempre tenian servicio de taxis y me permitieron la salida check out tarde. Me encantó.

breadfast is fine, people are very nice. the enviorment around the hotel is great. i like to have running in the morring because the hotel is located along the beach. i like to smell the fresh air

Pleasant. Needs to change TVs to more modern ones.

Mixup when we got there. Because reservation made online, they sent us to a remote building on the property. We walked in, and the room was still being used. Nobody was there. They then put us in a room in the main complex. So, I feel we lucked out, because the main complex is more convient and nicer. Other than that, a little tight on replacing soap, shampoo, etc. Not sure if I would stay there again. I stayed at Melia prior times (right next door). I believe I had a better experience there

Avenida George Washington 367 Santo Domingo Distrito Nacional

Hotel highlights

  • Free parking
  • Onsite dining
  • Casino
  • Nightclub

Located in Gascue, Renaissance Santo Domingo Jaragua Hotel & Casino is within 2 miles (3 km) of popular attractions such as National Palace and Cathedral of Santo Domingo. This 300-room, 4.5-star hotel welcomes guests with conveniences like a casino, an outdoor pool, and a 24-hour health club. Located centrally in Santo Domingo, it's also close to Parque Colon and Alcazar de Colon.


Dining

Enjoy dining at one of 2 onsite restaurants including Quisqueya, which specializes in international cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.


Rooms

All of Renaissance Santo Domingo Jaragua Hotel & Casino's 300 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and coffee makers. Guests can expect WiFi, wired Internet, and plasma TVs with satellite channels. Beds sport premium bedding and bathrooms offer hair dryers. Free bottled water, safes, and phones are other standard amenities.


Property features

Guests of Renaissance Santo Domingo Jaragua Hotel & Casino enjoy a casino, a nightclub, and an outdoor pool. There's free parking if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a 24-hour health club, outdoor tennis courts, and WiFi in public areas.

Room options

Room, Partial Ocean View (Jaragua)

King 1 | Full 2 | Sleeps 3

Club Room, Business Lounge Access, Tower

King 1 | Full 2 | Sleeps 3

Executive Suite, 1 Bedroom, Ocean View

King 1 | Sleeps 3

Guest reviews for Renaissance Santo Domingo Jaragua Hotel & Casino

Everyone (9) Business (5) Couples (11) Family (3) Other (5) Friends (5)
5
Everyone

Great place to stay, everything about it I loved it, rooms, pool, casino ,and the live music by the casino.

By , from NJ on May 29, 2018

5

amazing!

Everyone

My experience was amazing. The staff, security, front desk staff, restaurant people, and cleaners were so kind. Even when I ordered room service, I received a call after to ask if all was okay and if I enjoyed the food. This is a 5 Star Hotel with 5 Star staff! This hotel is what it is because of the people who work there! I highly recommend this hotel to everyone!

By on May 17, 2018

5
Everyone

your breakfast was cold, and we got there at 7:15 am. eggs cold bacon cold everything was cold! went somewhere else for breakfast! nice had a great time other then the breakfast!!

By on Apr 9, 2018

5

great hotel in the middle of everything!!

Everyone

Place was updated, we have stayed several times never had a complaint, except the WiFi access, that now they have everywhere, it was a little outdated that’s also been corrected. Overall the stay was pleasant quick and easy!! Great job from the entire staff and hotel in general.

By on Mar 6, 2018

5
Everyone

I had a great experience there at the hotel everything was fine except for one thing breakfast was horrifying. I ate fair for six mornings breakfast and breakfast was cold. Eggs were cold sausage was stale seems like they would just overcook hashbrowns would just sit in there cold breakfast is the most important meal of the day and it was terrifying to eat that breakfast.

By , from Florida on Jan 23, 2018

5
Everyone

Nice place to stay. Clean, nice staff, close to a lot of things. Recommend.

By on Sep 8, 2017

4

nice hotel in santo domingo near historical area

Everyone

Location and service was great. The entire staff in this hotel were super amazing and helpful. We were especially happy with the Navigator, Diana Cano, as she went the extra mile to make recommendations and reservations for us to visit prime surrounding attractions in DR. Some of our dining experiences were slightly underwhelming (breakfast was better) and overpriced for what you get. There also wasn't a lot going on at the hotel for it to be a holiday week. However, we were still pretty happy with the hotel overall.

By , from New York on Jan 2, 2017

4

there is no "ocean view" at this hotel

Everyone

oceanview room is about $50 dollars more, be careful, I booked a supposed ocean view room, when I got to the hotel, receptionist told us that there was no actual ocean view and gave us a room with "partial ocean view" but 90% was parking lot view

By on Nov 12, 2016

5

excellent and professional staff

Everyone

Very happy you feeling like family Israel bartender excellent services and staff is very friendly. Very good services.

By , from new Jersey on May 29, 2016

5

awesome!!!

Families

Nice place, near to everything, good service, nice pool and price was ok

By on Mar 12, 2015