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NH Ciudad de Santiago

4.5 star property
VIP Access

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Photo gallery for NH Ciudad de Santiago

Spa
Daily buffet breakfast for a fee
Front of property
Exterior
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Avda. Condell, 40, Santiago, Region Metropolitana, 11100
  • Place, Patio Bellavista
    ‪7 min walk‬
  • Place, Arturo Lopez Perez Foundation
    ‪10 min walk‬
  • Place, Medical Center Hospital Worker
    ‪13 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪18 min drive‬
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Suite

View from room

Suite

8.8 out of 10
Excellent
(31 reviews)
  • City view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Quadruple Room

Family Quadruple Room | 1 bedroom, premium bedding, minibar, in-room safe

Family Quadruple Room

9.8 out of 10
Exceptional
(6 reviews)
  • City view
  • 538 sq ft
  • Sleeps 4
  • 2 Double Beds OR 4 Twin Beds

View all photos for Standard Room

1 bedroom, premium bedding, minibar, in-room safe

Standard Room

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (2 Double Beds)

1 bedroom, premium bedding, minibar, in-room safe

Suite (2 Double Beds)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Santiago

Located in Providencia, NH Ciudad de Santiago is within a 10-minute stroll of sights such as Clinica Santa Maria and Plaza Baquedano. This 4.5-star hotel welcomes guests with 122 rooms and conveniences like free in-room WiFi, a gym, and a 24-hour business center.

What's nearby

  • Clinica Santa Maria - 4 min walk - 0.3 miles
  • Patio Bellavista - 7 min walk - 0.4 miles
  • Santiago Metropolitan Park - 8 min walk - 0.5 miles
  • Arturo Lopez Perez Foundation - 10 min walk - 0.6 miles
  • Medical Center Hospital Worker - 13 min walk - 0.7 miles

Getting around

  • Parque Almagro Station - 4 min drive
  • Salvador Station - 4 min walk
  • Santiago Intl. Airport (SCL) - 23 min drive

Restaurants

  • ‪LeBoletó Café - ‬4 min walk
  • ‪Restaurant Olan - ‬2 min walk
  • ‪Cafe Entre Obispos - ‬2 min walk
  • ‪Café Real Madrid - ‬4 min walk
  • ‪Mundo Gourmet Providencia - ‬3 min walk

About this property

NH Ciudad de Santiago

Guests of NH Ciudad de Santiago enjoy a gym, free WiFi in public areas, and a conference center. If you drive, self parking is USD 15 per day, or you can take advantage of the airport shuttle (available 24 hours) for USD 42 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury hotel include a 24-hour business center, free newspapers, and laundry facilities.
Guests can expect 42-inch LED TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Minibars, safes, and phones are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 100 km
  • Shopping center shuttle (surcharge)
  • Self parking on site (USD 15 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 20 for adults and USD 22 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Stereo
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Conference center

Accessibility

  • Elevator

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegetarian breakfast available
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • LED lighting
  • Living room
  • Phone
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25 per pet, per night
  • Dogs and cats only
  • 2 total (55 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 40.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 22 for children
  • Airport shuttle fee: USD 42 per vehicle (one-way)
  • Self parking fee: USD 15 per day
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

Nh Ciudad Santiago
Nh Ciudad Santiago Hotel
Nh Ciudad De Santiago Hotel Santiago
Nh Hotel Santiago
Nh Hotels Santiago
NH Ciudad de Santiago Hotel
NH Ciudad de Santiago Santiago
NH Ciudad de Santiago Hotel Santiago

Frequently asked questions

Is a free cancellation option available at NH Ciudad de Santiago?

NH Ciudad de Santiago provides free cancellation on certain room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at NH Ciudad de Santiago?

As of Apr 7, 2026, prices found for a 1-night stay for 2 adults at NH Ciudad de Santiago on Apr 26, 2026 start from $74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around NH Ciudad de Santiago?

This hotel is situated in Providencia within a 10-minute walk of Plaza Baquedano and Forest Park. You'll also find Costanera Center and Movistar Arena within a short drive.

Is parking available on site at NH Ciudad de Santiago?

Yes, parking is offered for USD 15 per day.

Does NH Ciudad de Santiago feature a casino on the premises?

No, NH Ciudad de Santiago doesn't have a casino.

Is there an indoor pool at NH Ciudad de Santiago?

No, there is no indoor pool at this hotel.

Is NH Ciudad de Santiago a good place to stay for couples?

Amenities that appeal to couples at this hotel include around-the-clock room service, a minibar, and premium bedding.

Does NH Ciudad de Santiago have a hot tub?

No, this hotel doesn't have a spa tub.

Does NH Ciudad de Santiago feature a restaurant that includes a breakfast menu?

Yes, NH Ciudad de Santiago serves buffet breakfast each morning for a surcharge from its restaurant.

Does NH Ciudad de Santiago allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at NH Ciudad de Santiago for a fee of USD 25 per pet, per night.

Are there connecting rooms at NH Ciudad de Santiago?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from NH Ciudad de Santiago?

The closest major airport to NH Ciudad de Santiago is Santiago Intl. Airport (SCL), which is 12.4 mi away (23 minutes by car).

Are there rooms with balconies that I can book at NH Ciudad de Santiago?

No, there aren't any guestrooms with balconies at NH Ciudad de Santiago.

Does NH Ciudad de Santiago offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at NH Ciudad de Santiago.

NH Ciudad de Santiago Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 438 out of 971 reviews
Rating 8 - Good. 349 out of 971 reviews
Rating 6 - Okay. 110 out of 971 reviews
Rating 4 - Poor. 39 out of 971 reviews
Rating 2 - Terrible. 35 out of 971 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice staff
Stayed 1 night in Jan 2026

10/10 Excellent

Maryam

Stayed 1 night in Dec 2025

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice staff, nice room, nice selection of food for breakfast.
Stayed 6 nights in Dec 2025

10/10 Excellent

Joel J

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was the best aspect. The cleaners went above and beyond in my room.
Stayed 14 nights in Dec 2025

8/10 Good

Hena

Stayed 1 night in Dec 2025

8/10 Good

paras

Traveled with family
Liked: Property conditions & facilities
Great stay overall, excellent location, very central to lasstaria, bellavista and Italia. The room we got seemed a bit older and in need of renovation hence a 4 star rating
Stayed 2 nights in Dec 2025

10/10 Excellent

Muhammad Faisal

Stayed 2 nights in Dec 2025

10/10 Excellent

Miguel A

Traveled with group
Liked: Cleanliness, staff & service
The hotel is well located, providing convenient access to the surrounding area. The facilities were clean throughout the stay, and the service was consistently good. Overall, it was a pleasant and comfortable experience.
Stayed 4 nights in Dec 2025

10/10 Excellent

Maria, Brooklyn

Liked: Cleanliness, amenities, property conditions & facilities
Amazing! Great room!
Stayed 1 night in Nov 2025

10/10 Excellent

Fred

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet and clean. Could use a bit of updating. Staff was very accommodating. Breakfast bar was awesome!
Stayed 5 nights in Dec 2025

2/10 Terrible

natalie m

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The booking was not in their system had to wait long time almost at mid night to get into the room The bed was hard as wood and the pillows had no filling. Had the worst night ever
Stayed 1 night in Nov 2025

8/10 Good

Lorraine

Breakfast way too expensive jacuzzi needs reservstion
Stayed 3 nights in Nov 2025

6/10 Okay

Tatiana, Alameda

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Door staff was rude, the AC was not working properly and the room was 27 degrees celsius at 11 PM, making it nearly impossible to fall asleep.
Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it. Clean. Great service.
Stayed 5 nights in Oct 2025

8/10 Good

FRED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was OK, but two things that I didn't like too much, I ordered room service one evening, just a toasted ham and cheese sandwich with fries, I ordered it at 7:20 in the evening on the QR code that they want you to use, and I didn't get it till 8:40, I called after nearly 1 hour and they had obviously forgotten it, and when it came it was pretty damn cold, the other thing that you should look into is that the king bed in my room is on wheels and the floor is a vinyl wood floor, but there are no breaks on the bed wheels, so if you lay in bed and put pillows behind you to sit up, the bed falls away from the wall and you can fall off the back of the bed, there needs to be brakes on thewheelsofthebed, that doesn't take much thinking
Stayed 3 nights in Oct 2025

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so helpful and professional, we had an excellent stay. The area around the hotel is walking distance from multiple great options for drinking and eating. We highly recommend!
Stayed 3 nights in Oct 2025

10/10 Excellent

John

Stayed 6 nights in Aug 2025

10/10 Excellent

Gina

Stayed 3 nights in Aug 2025

10/10 Excellent

Shinobu Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property
Stayed 3 nights in Aug 2025

10/10 Excellent

Diane

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NH Ciudad is a contemporary hotel with all you'd expect from a chain (in a good way). Breakfasts provided a variety of food (many breads, several different sweet and savory pastries, numerous juices, and scrambled eggs as well as yogurt and cereals). The room was a suite with two beds. It would have been perfect if there was a mirror in the bathroom, and if the thermostat actually worked, but otherwise, we were happy and slept very well every night!
Stayed 3 nights in Jul 2025

4/10 Poor

Claudia

Traveled with family
Liked: Cleanliness

Decent hotel but lots of problems.

Jacuzzi was a selling point online, yet it was out of service without any plants to repair it. My kids were very disappointed.The toilets often backed up despite normal use (even though we didn't even put TP in the toilet). The transportation offered by the hotels contractor to the airport was at one price on the website but they charged a much higher price. From the perspective of a woman, the location was also in a bit of a less desirable area.
Stayed 8 nights in Jun 2025

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice clean, and spacious. The breakfast was nice. The beds were comfortable. The shower head was weird and water sprayed outside tub. Would rather have just a walk in shower and one that does spray water all over. Only a 1/4 size glass shower wall.
Stayed 2 nights in Jun 2025

8/10 Good

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Carlos, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was huge, as a family we were extremely comfortable. Breakfast was also very good and staff accomodating. Location is fine.
Stayed 2 nights in Mar 2025

6/10 Okay

Paolo

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall is good. But wished they had a bell desk and other amenities.
Stayed 2 nights in Mar 2025