Galerías Hotel4.0 out of 5.0
Recent guest reviews
Nice place, without noise. The parking is in the other street (2 blocks). Nice restaurant for take a variety breakfast. For one night (saturday-sunday) 100 USD. Close to the downtown of the city and close to the metro network.
The location is great, but there are many hotels nearby. There are only two tiny lifts, so getting back to the lobby at the same time as a tour bus led to a 15 min wait to get to our room. We found the staff rude and unhelpful, and the hotel really tired. Breakfast was really poor. We would not stay here again with so many choices nearby.
We came for the Santiago marathon and decided to stay at this hotel. The AC isn't working and looks like the issue is in the whole hotel. Not worth the stay... Make sure before you book this place to ensure facilities are working.
I am not a hard marker but during my stay it was a bit too much to handle. When i arrived the room was 26 degrees i asoed reception if the Air Con was working they said the central system is down. I asked for a fan which theu replied none left. 2nd day my room was 26-27 degrees. I struggled to sleep i again told reception they wrote my room number down and said someone will look into it- No-one came. 3 rd day went again asking for a fan again the receptionist uaed a radio to apparently call for one. It did not arrive. 3 days no AC 3 days terrible service and lies. I look on trip advisor at other reviews and it seems the AC is always not working. How can a 4 star hotel have such poor AC?? And not supply fams at least. On top of that the lifts are tiny and everyone is constantly waiting for another one. Very poor hotel and I dont set a high bar just basic service. Wont be choosing this hotel on my next trip.
Much like any other tourist class hotel catering for tour groups. Evening restaurant was very good with some regional dishes, staff very helpful. The 6th floor outdoor swimming pool is very small with a tiny area for pre-dinner drinks or snacks. The hotel would benefit from refurbishment. Rooms on the street are noisy from numerous bus terminals. Santiago is NOT A SAFE CITY. We were shadowed by two men as we left hotel and had to speak to police on street.
The hotel is in a very good location in old Santiago but for the price it is very dated and tired. We were booked to stay at the property twice and changed our second reservation. We had no issues with staff and the room was clean but it is in need of some new mattresses (the bed was saggy) and some TLC.
For facilities in the room this hotel is very dated, I think the bed and mattress have been here since the hotel opened too many years ago, they have no bed boards to put under the mattress The air-conditioning does not work it is cooler outside than in our room The service at the front desk is less than adequate The water temperature varies all the time you are in the shower in the bath The food in the restaurant is good and the location is in the middle of downtown but I can not in any way recommend staying in this hotel
We stayed here recently with a group following a trip to Antarctica. PROs:- 1) Location. In the centre of the city although some sketchy looking streets nearby. 2) Beds were comfortable. Room was clean although dated & dark with poor lighting. 3) Breakfast was included although very standard. Breakfast room staff were attentive. 4) There was a safe in the room. CONS:- 1) The main issue & the reason for my poor review. The air conditioning didn't work at all! It was a stifling 28C in our room when we arrived. We went to reception to see if we could get it fixed or move to another room. We were told "It's broken" in an unsurprised way. No, we couldn't change rooms "The hotel is full". She'd send a man to fix it. The man duly appeared & tinkered around in the bathroom. He then told us in Spanish that it was fixed but would take one hour for each degree of cooling. We went out all day. On our return 10 hours later the room was 27C. Back to reception where we were told the same thing. Same man arrived, tinkered some more. Told us the same "one degree per hour" spiel. I pointed out it was now 11pm & we wanted a fan at least. He duly appeared with a fan. We stayed for 2 nights & the temperature in our room never changed despite frequent complaints to reception. We weren't the only ones - several others in our group had exactly the same problem & nothing was done about it. At some point the reception staff lost whatever small amount of English they had & pretended they didn't understand. We were very uncomfortable. 2) Reception staff were unhelpful (see above). Obviously they've had to deal with this problem ad nauseam. Their English was about as limited as my Spanish, which isn't saying much. Even the two concierges we dealt with had no English. How can they help visitors apart from pointing to the brochures in the lobby? Not very helpful. 3) We ordered a taxi through the concierge. He told us it was a fixed rate. When we went outside we nearly got into a regular taxi by mistake. The concierge leapt out of the hotel to make sure we got into the right (unmetered) cab. We found out why when we hailed a regular cab to return to the hotel. It was metered & was half the cost. In short, I would not recommend this hotel to anyone. I'm sure there are better options!
Stayed here with my wife for 3 nights as part of a commercial South America tour group from the UK. Very good position close to banks and the market place in the centre of town. 100 metres from Santa Lucia metro station and convenient for shops and restaurants. Comfortable, clean and spacious room. Good breakfast.
We arrived on the 14th February and after reading many reviews I was anxious. Reception staff were helpful and we were given our room which was in the back of the hotel so was quiet, however the air con did not work and the temp. Was 29c in the room. Eventually maintenance man came and resolved the problem. So far so good. It worked but was a little loud but worked. Dinner was in the restaurant and a special Valentine dinner. Excellent and staff courteous and friendly. Good value and a lovely evening. Woke up this morning to no hot water in the hotel. Now 4hours later and still no hot water. Will have to wait for repair. Summary. The hotel could be excellent but needs attention to the general condition. Previous comment from manager to other complaints seem to indicate that these problems will be reported to senior management, but what is the outcome? This hotel is situated in a great area and it has great potential but would not rush back here unless these problems can be resolved. It does not reflect on tourism in Santiago.
- Walking distance to Palacio de la Moneda and Plaza de la Constitucion
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free valet parking
Located in Downtown Santiago, Galerías Hotel is within a 10-minute walk of popular sights such as Palacio de la Moneda and Plaza de la Constitucion. This 162-room, 4-star hotel has 2 restaurants along with conveniences like an outdoor pool and a 24-hour fitness center. It's in central Santiago and also close to San Cristobal Hill and Santiago Town Square.
Start your day off right with a free buffet breakfast. Enjoy dining at Vichuquen, one of 2 onsite restaurants. At the end of the day, the bar/lounge is a great place to grab a drink.
The 162 rooms are soundproofed and have an array of amenities, including minibars, laptop-compatible safes, and desks. LCD TVs come with cable channels, and free WiFi keeps guests connected. Beds are dressed in down comforters and bathrooms offer hair dryers and designer toiletries. In-room massages are available.
Guests of Galerías Hotel have access to an outdoor pool, a 24-hour fitness center, and a rooftop terrace. You can take advantage of free valet parking, along with an area shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a business center.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 902 reviews