Galerías Hotel4.0 out of 5.0
Recent guest reviews
Before our trip when I did the research, I have reservation of staying at Hotel Galerias. Due to lack of better options in terms of location and cost, we went ahead and make the booking. Now I have to say I am glad we stayed there. I was presently surprised by everything. Staff are helpful. Room is clean. Bed is comfortable (the most comfortable bed I had for the whole month in South America). Breakfast is great with a lot of varieties. Not all staff can speak English but the staff at reception and the restaurant speak good English. I would be more than happy to stay at Hotel Galerias on my next visit.
We stayed here as part of an agent organized vacation package. Nice 3 star hotel with the basic amenities expected - Restaurant (we only had breakfast here but it was well used at dinner hours); bar with inside and outside service, pool etc. Very friendly and helpful hotel and bar staff. Very good breakfast with lots of choices of breads, cereals, hot and cold eggs, meat, cheeses and good selection of fresh fruits. Lots of local business travellers here, so reputation must be good. We needed adaptors for North American plugs and the hotel provided them for us at no fee. Centrally located not far from the Mercardo Centrale, the Santiago Metro and restaurants. We would stay there again.
By my reckoning this was my 32nd visit to Santiago and at least my 20th to the Galerias, where I stayed for the first time, as a guest of the Chilean Air Force, in 1986. It says a lot in its favour that, in spite of en enforced stay of ten weeks, in 2002, after I broke my ankle on the second of what was intended to be a ten day stay, it continued to be my favourite hotel in Santiago, until, alas, a new and misguided management decided to convert what was a top class international hotel into an "ethnic" one. I have nothing against ethnic hotels or restaurants and indeed often seek out the latter. Unfortunately, the "ethnicization" of the Galerias involved the abandonment of such international frivolities as the almost universal door-hanging tickets to order room-service breakfast - a minor irritation but an irritation nevertheless. More serious was the replacement of the existing, international standard front desk management by a more-or-less user-hostile "ethnic" one. Even more serious still, was the replacement of the international, gourmet standard, restaurant menu by a limited and in many cases vastly inferior one. Not all hotel guests want an exclusively "ethnic" diet! Service declined and the international standard maitre'd and bar manager both left in quick succession, followed by most of the old staff. After suffering this for a couple of years, I moved my custom elsewhere and returned to the Galerias, experimentally, only relatively recently. I was agreeably surprised, during my most recent visit, at the beginning of April 2018, that with the exception of the restaurant, of which more anon, everything, especially service, had improved out of all proportion and returned, if not fully, to something approaching its former glory. I was therefore not surprised to discover that there had been a change in management. The otherwise almost universal improvements had, alas, not extended to the restaurant, formerly one of the best and most popular in central Santiago, which was almost empty on both my visits and where both the variety and the quality of the food had declined to the totally unacceptable. The execrable quality of the food was if anything exceeded by the abysmal and indeed "user-hostile" service, not helped by the fact that the maitre'd disappeared at an early stage of our meal. As a further example, a junior waiter, having served my two guests and myself with the second bottle of one of the most expensive wines on the wine-list and pocketed an excessively generous tip, attempted, unsuccessfully, to eject us from the dining room at the totally unacceptable hour of 11 pm. This young gentleman, by name "Caleb", has obviously made the wrong career choice. The dining experience left an extremely bad impression which came close to off-setting that created by the otherwise universal improvements. Hopefully, the new management will deal with it as effectively as it has done with the other aspects of the hotel.
The location of the hotel is pretty good,it is located in center of the city,you may walk to restaurants,cafes around,but the hotel is old and rooms are not nice,not very clean,and very old fashioned.Also the staf is not very good english speaker.After 2 nights here,i changed my hotel to another one.
Perfectly decent but unexceptional hotel. Our room was fine, with a nice comfortable bed. It was a bit noisy - even on the 7th floor, above the swimming pool, traffic was obvious - but nothing earplugs wouldn't cure. The hotel restaurant sounds very nice in the hotel publicity, but the food is actually pretty bog-standard. We didn't experience breakfast (leaving for airport at crack of dawn), but there was coffee and pastries in the foyer for early-leavers.
Hotel is noisy, way past its best and location is not great.The bedroom had been given a lick of paint but it couldn't hide the terribly worn feel of the room. The bathroom was fit for demolition and there was building work going on outside of our bedroom window. We were leaving for the airport at 2.00am so thankfully didn't even have to stay a full night. We took the hop on hop off bus tour which was good except that fom there you could see some lovely hotels in better locations. When we got off at our hotel, the tour guide on the bus warned us to be very careful because of the dangers to tourists in the area.
Bit tired, could do with modernising. Gym, not a gym. A room with a few bits of kit thrown in none of which work. Hotel was fine, nice bar staff. Plentiful breakfast. Check out was really difficult and I don't know why. reluctant to blame lad behind reception as he was so helpful. Good location for old Santiago. Not very well advertised but they do sell tickets for red tour bus. I fopund this out after walking 4 miles to find a kiosk that sold tickets. Overall, OK. Nothing special.
This hotel is somewhat dated. reception on the ground floor but restaurant pool, bar etc. on 6th floor, inbetween is a shopping centre and the rooms are from the 6th to I think 13th floor. We were on the 10th floor and had a nice large room which was clean and comfortable. However the noise from the road was horrendous. Buses stopped on the busy road outside, they were really old and made the most awful noise from very early in the morning until very late at night. If you are staying here and want to sleep you need earplugs. There was also building going on right next door to the hotel, drilling banging etc. The hotel is centrally located and many sites are within easy walking distance. The price you pay for the location is the noise. The breakfast was excellent. The pool area was nice.
Downtown hotel close enough to walk to the major city attractions. A small but well-kept pool area on the 6th floor with changing area nearby. Good restaurant serving evening meals and excellent breakfasts.
Near the city center clean with comfortable rooms. Ther is a metro station just a few hundred meters away from the hotel and you can go on foot in many places of interest. Nice breakfast but i didnt like the food dyring my dinner The poll was nice . Everythng was perfect. Thanks a lot
- Walking distance to Palacio de la Moneda and Plaza de la Constitucion
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free valet parking
Located in Downtown Santiago, Galerías Hotel is within a 10-minute walk of popular sights such as Palacio de la Moneda and Plaza de la Constitucion. This 162-room, 4-star hotel has 2 restaurants along with conveniences like an outdoor pool and a 24-hour fitness center. It's in central Santiago and also close to San Cristobal Hill and Santiago Town Square.
Start your day off right with a free buffet breakfast. Enjoy dining at Vichuquen, one of 2 onsite restaurants. At the end of the day, the bar/lounge is a great place to grab a drink.
The 162 rooms are soundproofed and have an array of amenities, including minibars, laptop-compatible safes, and desks. LCD TVs come with cable channels, and free WiFi keeps guests connected. Beds are dressed in down comforters and bathrooms offer hair dryers and designer toiletries. In-room massages are available.
Guests of Galerías Hotel have access to an outdoor pool, a 24-hour fitness center, and a rooftop terrace. You can take advantage of free valet parking, along with an area shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a business center.
Reviews from Trip Advisor
78.0% of guests recommend this hotelTotal of 974 reviews